I came to the Victor location in order to get fitted for a new suit. As a recent law school grad who will be in court just about every day for their job, I wanted to make sure that I understood what my measurements were, what styles work best for me, and how I can best move forward as I begin to accumulate suits throughout my career. Here, Ulyana assisted me with picking out various blazers, pants, and dress shirts of varying colors, fabrics, and sizes all while providing me with feedback throughout the process. She was incredibly knowledgeable, attentive, helpful, and friendly as I asked questions and she provided me with her opinion on my fits. Shopping for formalwear on my own tends to overwhelm me pretty easily, so I am grateful that she was able to point me in the right direction with my measurements and what suits I shop for going forward. Thanks again for the help! read more

In a world of big box stores customer service is generally decent, sometimes great and, in rare cases, exceptional. I have patronized this store over the past 12 years or so and the service has always been great. Last evening, on the recommendation of our corporate CFO, I asked for Wagih Labib... and experienced a whole new level of service that I thought only existed in movies. Wagih sized me up immediately with no need for a measuring tape and went to work. He started with what I was looking for (dress shirts) and went from there. The next thing I knew I was trying on sports coats, pants and shoes. He put together fantastic combinations of colors, ties, belts and even pocket squares that suited me perfectly. He is a true haberdasher and knows his trade and customers well. I felt truly spoiled and, while I generally despise shopping for cloths, I loved every minute of this 1 hour experience with an old school gentleman's gentleman. Beware Wagih Labib though... While he puts the movie shop keepers to shame (with none of the Pretty Woman sucking up by the way,) you are likely to leave with more than you expected... And you will love every minute of it! read more

Their attention to detail is fantastic and I have gone here several times. I highly recommend the experience

My son and I visited the Men's Warehouse in Victor on Wed., May 4 to shop for a suit. I understand that the service business has been hard hit by COVID, staffing issues, etc. I also realize that this is Prom / Ball / Dance season so an apparel store like this will be super busy. However, there is no excuse for indifference and rudeness. After browsing (and not being acknowledged by one employee) we stood in the store for 10 minutes before asking for assistance from a woman standing at a cashier looking free to help. I asked if she was available to help us and she responded rather curtly that she was with another customer. She did not say they would be with us when someone is available or even asked us what we were looking for. Not one staff person there acknowledged us, made eye contact or otherwise illustrated any interest in us as a customer or our potential business. My son and I decided not to return to this store and shop for the suit elsewhere. It's amazing how strong my reaction has been to indifference in pushing me away from wanting to return to any store where this happens. If I bought something there in the past and was pleased, which I have, I would return, which I did. If I had a problem there in the past and they fixed it exceeding my expectations, I would be a customer for life. When I get treated with indifference, I leave forever. read more

Worst place ever!!!!! We went here for my sister's wedding to choose what the grooms would be wearing. The customer service is was terrible! On top of that just DAYS before the wedding they decide to contact us "oh hey btw we lost all our measurements and ties that YOU bought. Would you guys stop by again to do your measurements?" Supposedly they lost it weeks ago but they decide to tell us just DAYS before the wedding. We will definitely never be returning here again. read more

Put simply, the assistant manager (Wagih) attempted to overcharge me for my order. I also expressly stated what I needed when I arrived, and was repeatedly badgered by employees attempting to upsell me on items I absolutely did not need or want. At best, these interactions were disappointing, and at worst - they were extremely unprofessional. I cannot recommend this Men's Wearhouse. I encourage buyers to look elsewhere - even to other Men's Wearhouses with different staff. read more

Me boyfriend came here in a pinch this evening looking for funeral clothes. He was met with good quality customer service and compassion. Thanks Men's Warehouse of Victor! read more

Two friends who are new to the area needed new suits, so we brought them here. Waheed offered knowledgeable input and was very friendly as he helped them make their selections, and made sure everything would be tailored as they wished. Waheed has been our go-to guy over the years, and he did not disappoint! Excellent customer service - we look forward to shopping here again. read more

Lorena was the one helping us and she was amazing. We went in for my husbands fitting for a wedding the following weekend and she was personable and super helpful. Made our experience a great time which would normally not be the case when going for a tux fitting! Definitely recommend her! read more

So, we went to the Victor location to by suits for my sons to attend their grandmothers funeral. We found a very nice suit for one of my sons and we initially greeted very warmly by an older gentleman who said that someone would be by to help us in a few minutes, for which I was very grateful because suits are not exactly my forte and I appreciated the warm welcome during this pretty sad time. That's the good part. So, we browsed the racks and found a few suits for them to try on in the meantime while we waited. No one came by to check on us or help get them fitted properly. My one son is very skinny with broadish shoulders and help getting him fitted was really needed, off the rack doesn't tend to work and we were entirely unsuccessful finding a suit for him there since we didn't have help. During this time there were several employees in the store who looked at times to be helping other customers but mostly seemed to just be chatting. Which is fine, I totally understand people enjoying talking with each other, but one of them should really have disengaged from the personal conversation and at least offered to help. They kind of just ignored us which was rude and totally unhelpful. So, in the end, I gave up on finding my one son a suit at Men's Warehouse and we went with one from Express in the mall (where we had amazing customer service) We did buy my other son his suit because it fit reasonably well off the rack at men's warehouse. However, the pants are not hemmed and the jacket needs some tailoring. Anyway, We went to the front of the store to buy the suit and set up to have it tailored ( and I was hoping to be able to maybe ask about my other son's suit issue) but we instead had to wait for a few minutes only to have a clerk reluctantly come over to ring us out. The clerk who rung us out was rather rude and also nearly over charged us- the tag said 119.99 and the suit scanned in at 149. When I mentioned this he said that he 'would have to see' if this price could be honored. Note: the tag with its price was _attached_ to the suit, it was not on clearance. (Total props for having a nice, extremely affordable suit!!) so, with no extra charge for tailoring (totally assuming that there would have been if it had been offered, the clerks dismissive attitude completely dissuaded me from even bothering to ask) the price on the tag, kinda in my opinion, should be the price of the suit, not have it be $30 more. A woman who I presume may have been the store manager was sitting down just talking and looked quite put out to have to come over to adjust the price. They made it seem like they were doing me a favor by not over charging me, lol. It was all very ridiculous of them. Go there for a good deal on a suit, I'd completely expected to pay at minimum 300 per son ( again- nice surprise on price!! ) but, be prepared to have terrible customer service and have to learn to tailor the suit yourself also check to make sure that you aren't being over charged because I'm 100% certain that if I hadn't pointed it out, they'd have overcharged. read more

My mother gave me and my brother each a homemade coupon for a suit for Christmas (I'm out of work right now and a new suit was just about the best gift she could get me). Anyway, she took my brother there first and took advantage of a buy-one-get-one at half price deal, but because I wasn't there the employees couldn't size me and she ended up just buying one she thought was close intending for me to return with her to either fit the suit or exchange it. So about a month later, I finally went over with my mother to size up my suit and get it all done with (I hate shopping which is why it took so long). The sale was done with really, but the employees were kind and took their time with us anyway. David Burns attended to us, made good conversation, was prompt, courteous and professional the whole time. After we picked out a suit and got it sized, he tried to upsell us on shirts and ties and such but he wasn't at all pushy about it and gave me a lot of great ideas even after knowing we were passing on the extras. So to finish up, we had to exchange the original suit, and during the transaction David's manager came over and actually got us an even better deal than the original, saving us about $100.00 more than the original deal. It was a great experience for someone who's not only not a fan of shopping but also has social anxiety. read more

I am apparently the first "groomslady" they've ever received in the Men's Warehouse in Victor. All the groomsmen are supposed to match, and we needed to book with a nationwide company because all the grooms people are in different states. I was the only one to attend a fitting in Victor, and all the others had a great time in their respective venues. Clearly men's warehouse is great overall. However- apparently thinking outside the box and putting a chick in a tux was too much for them in Victor. The lady taking my measurements was short with me and refused to let me try anything on but the jacket. The whole point of my visit was to try the suit on to make sure it wasn't too bulky on my small frame, yet the employee insisted there were not even any pants available for me. Either she was just making that up, or it's a really bad store. Either way, thumbs down. Now I have to go to another men's warehouse and clearly this is a huge inconvenience for me because I took the time to write a bad review on yelp. This is actually my very first review of anything ever on yelp. It's a bummer. I missed work to get nothing accomplished. Yay! read more

Was in Victor, NY for wedding as an usher and one hour before the wedding, realized that I left my suit at home. Men's Wearhouse was conveniently right down the street from the hotel and due to phenomenal customer service, I was back at my hotel 20 minutes later with a great fitting suit including pants that were tailored in about 5 minutes time. Special thanks to Dave for being sympathetic to my predicament and time crunch, and making hooking me up with an amazing reasonably priced suit that drew multiple positive comments later that evening. read more