Men&#x27;s Wearhouse

Very helpful. My boyfriend bought a Michael Kors watch for me online, but the band was too big. The…read morewoman who helped us resized the band and even gave useful tips on how to handle the watch so it wouldn't tarnish as quickly. Knowledgeable staff, great advice!

Fritz's Patriot Place

3.0

(4 reviews)

Fritz's Patriot Place is a retail store that sells clothing, accessories and other merchandise…read more Although it first appears to be a generic flag store, they mostly sell items that attempt to be edgy or vulgar. Unfortunately for them, it mostly comes off as a cheap Spencer's Gifts knock off, with a partisan twist. Their goal is apparently to try and offend people, as if it's part of their marketing plan. If I had to envision a store that looked like it was entirely planned by insecure juvenile boys, then this would be it. Frankly, there's much wittier items from other retailers all over the internet, so I doubt this brick and mortar location will last very long after the initial novelty wears off.

If you LOVE gimmicks and want to support business and or people that pander to the fears and…read morethoughts of the less intelligent, this is a great store. It's not about selling quality products - it's about trolling. The same way Kid Rock panders to his audience. The funniest thing is that it presents itself as being a patriot store... you know, the usual 'America Is The Greatest' and all of that, yet when you look at where a lot of the products in the store are made... well, you know the story. If you want to contribute to the further division in the country, then this is the place to go. And the owner will even tell you what you want to hear: That you're being a patriot for buying his 'made elsewhere', pro-America products. By the way, the place smells like the fecal matter of a guy who only eats Mexican food that is on the verge of going bad. This isn't a judgement... just a statement of fact. Maybe I went on the wrong day.

Eddie Bauer

4.0

Located in the Eastview Mall, closest parking is near entrance #4! They have a lot of outdoor…read moreclothing options however I have found so many everyday clothes for work. Comfortable and work causal is how I would describe them. Walking into the store you seem to always be greeted by some cheerful employee, ready to help you out. I am obsessed with their Christine cardigan sweaters, super soft relaxed light fit. I now have three of them now! Also I'm a fan of their fairview wrap sweaters, they seem to make even the basic shirt look fancy with this over them. Lo'ts of different options throughout the store. Make sure to try on everything, sizes variety from one shirt to the other. Great service here, after I had a few items in my hands I was approached to see if they wanted to put them in a dressing room so I could continue to shop with my hands free. Once I was in the dressing room, the ladies would check in on me.. if I needed different sizes or colors. Make sure to sign up for their rewards program, nice way to get some perks.

From the owner: Eddie Bauer is an outdoor brand offering performance outerwear, apparel, footwear, accessories, and…read moregear that is built to last. For more than 100 years, Eddie Bauer has been inspiring, enabling and empowering people to live their adventure.

Brooks Brothers

3.0

Beautiful new location at Eastview Mall, offers tailoring and Made to Measure! Great women's and…read moresportswear collection. Offers Slim fit in shirts and suiting! Friendly associates! Always some good sale on shirts and suiting.

Remarkably poor service, had to request to be measured after the associate gestimated and just…read moretried things on the rack. He couldn't do measures so had to get a manager to help, also remarkably limited options to try despite looking for a 44R. Staff seemed uninterested in helping let alone making a sale.

Banana Republic

I stopped at the mall after work to pick up a few things. I didn't feel like going to the grocery…read morestore, but desperately needed to buy groceries, so that I would have food to eat. I saw this store from a far off distance and thought to myself, "what good luck, a place that sells groceries such as bananas". When I walked in I was wildly confused as there were no bananas, but many clothes. A respectable prank on their part. Anyway, the clothes are very high quality and I would recommend this place for literally anyone.

First let me preface this by saying that I dealt with Banana Republic online and NOT the store at…read moreEastview Mall. I probably should have driven out to the Mall instead of dealing with three online customer service associates who were of no help! The first order I placed online (which included a promo code) did not allow me to change the "ship to" address and defaulted instead to the one they had for my son in CT (I live in the Rochester, NY area). So I called. The associate cancelled that order and sent me an email confirming the cancellation. He advised me to go back to their website and reorder. I did but this time it would not allow me to apply the promo code (said I had already used it). So I called again. This associate re-entered all the information, took my correct shipping and billing address (are the same) and reapplied the promo code. So far so good. She put me on a brief hold and YEP! we got disconnected. So I called back. The third associate could barely communicate in English, and I am very patient and tolerant when English is a second language. She could not figure out how to reapply the promo code to BOTH items on the order. I hung up. I'll to Brook Brothers instead.

Urban Planet

1.0

I am very disappointed with my experience at the Urban Planet by Charlotte Russe location in…read moreEastview Mall. I shopped in the store on 3/28/2026 and everything was fine until I reached the checkout. At the register, two cashiers were present but completely ignored me and my boyfriend. When I was finally addressed, the cashier (listed on my receipt as 3155253) spoke in a dismissive tone, handled my items aggressively, avoided any eye contact, and did not greet me. I had to initiate basic politeness by saying thank you and "have a nice day," to which she responded sarcastically. What made this situation even more upsetting was witnessing her interaction with the next customers--a group of white-presenting women--who received warm, attentive service, were asked if they found everything okay, and were engaged in friendly conversation. The contrast was stark and felt discriminatory. As a Black and Hispanic customer, this was hurtful and unacceptable. No one should ever feel unwelcome or disrespected simply for shopping. I am sharing this review not just to raise awareness, but to request action: I would like management to investigate this incident and provide a response regarding how they plan to address such behavior. Additionally, a gesture of goodwill or compensation would be appropriate given the negative experience and clear difference in treatment. Urban Planet has been a brand I've enjoyed supporting, but this experience makes me question whether I can continue to shop here if such behavior is tolerated. I urge management to take this seriously and ensure all customers are treated with respect and professionalism.

J.Crew

Outstanding selection of contemporary updated renditions of fine Womens,Mens & Childrens classic…read moreAmerican sportswear, with a bit of Euro couture oomph, just to keep things more interesting. Sophisticated prep look, looks good in town & country. A retailer found in lots of big cities, it's a really great resource to have nearby in order to actually be able to try things on in person & go, rather than just depend on a catalog or PC screen!!!

Buckle

Absolutely LOVE this store as a customer & an associate!…read more Patti does an excellent job as store manager, wouldn't want it any other way!

Great store with different styles. Not everything is for me but they have certain items I buy…read more Aside from the clothing the customer service at this location is amazing! Sara(h), who I believe is the store manager, is super helpful and kind! She is so nice and not the annoying kind of nice you find in people that just want to make a sale. She really helps you find something that you feel good in. The other lady working with her yesterday in Memorial Day was great too, I think her name was Karen. Definitely a great store to shop at!

Kohl's

3.2

•$$

Awful customer service! Not a nice greeting, not any help finding what I was returning. I got a…read morepair of really nice jeans for Christmas. They are too short. This store has the size I need... so I looked & couldn't find the pair that fit. No offer to help me at all. Offered me only a $6 gift card for me to return them. Jeans were selling for $29 if I could've fount the 1 pair in the store. They were a $60 pair of jeans at the original price. Manager confrontational right away even though I was nice & asked to speak to a manager. Unreal...I guess they simply don't care enough to treat people well & try to retain customers. I'll never shop here again & either will my family. Wish I had a better experience & I'd leave a better review. Mgmt said that even if my parents brought their membership card in & looked up what they paid for the jeans Kohl's wouldn't refund that amount...??? MH

While Kohl's isn't my first choice for clothes purchases, I have found them to be a fairly reliable…read moreplace to find inexpensive menswear.Since I began losing weight over a year ago, I have been reluctant to spend too much on myself. Why spend big $$ on something you'll be shrinking out of. So when it came time to get a sportcoat for a shindig, I wound up here after scouring the Sunday ads for a deal. So what did I get? A halfway decent blue blazer for $60. I was pretty pleased with the quality of the jacket and have worn it a couple times now. Not the fanciest jacket, but it got the job done. Now all I have to do is lose a little more weight so I can buy some clothes...

Scarlet Fashions

(5 reviews)

•$$

Sharon help me with the Mother of the Groom dress that I needed…read more She was honest & encouraging---I was by myself, so it was really great to have somebody that I felt like was almost an instant friend! And not in a trite, flippant way. She genuinely cared that I find something I felt comfortable in! And I did! She had a lot of dresses and she was very accommodating with the timing/schedules.

Sharon was AMAZING! I already had my wedding dress and we went in to shop for veils and MOB…read moredresses. I explained how much I wanted an overskirt for my dress and she brought out exactly what I was looking for!! She even helped recommend some alteration ideas for my train. She had amazing options and was so helpful by far the best bridal boutique in Rochester!

Julian's Dry Cleaners & Laundromat

(18 reviews)

•$

Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.

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Mountain B.

106

14 years ago

ZERO STARS. My experience with the Men's Warehouse was the single worst retail experience that I have ever had. I have worked in retail for 15 years and if my company ran their business the way that Kimberly Clark Reynolds (manager) runs her store, we would be out of business. Went in April 2012, salesman puts my brother and I in suits for my wedding even though we both tell him that they are too big. The tailor makes his marks and they go to tailoring. I pay off everything including the tailoring. I come back in july (tailoring should have been done in may) and they have not been altered, because the salesman did not put them in the "Tailoring area" in the back. The new salesman (old one was fired!) tells us that they are too big and he will "rush order" the correct sizes. I go back at the end of July and my suit has not been ordered, my brother's has but has a burn on the arm!! Then, Kimberly Reynolds jumps in because of the mess. She tells me that I never paid for the alterations and there is no record of my suit being re-ordered!! After digging through her computer, she says "oh it looks like you paid for everything already" even though I have the receipts to prove it... she also says, "honey these are old suits, we cant get any more of these..." That's when I demanded my money back. She informed me that they could not put the money back on my visa because it had been 90 days since the purchase!!! 90 days of the Men's Warehouse not being able to get their act together!! SOOO I have to wait 7-10 business days to get a check back that will take days to clear my bank... I could not believe that this was happening. This leaves me with a month to find a suit for my brother and myself and have them altered , before the wedding while hoping the check comes so I can afford new suits. I cant tell you have angry, and disappointed this made me, and my fiance!! I will never go back and I will make it my life's work to make sure people do not go there. Men's Warehouse needs to fire Kimberly Clark and find a manager that can handle managing a store!!! read more

Men's Wearhouse - menscloth - Updated August 2026

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Perinton Tailor Shop

4.8

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I am very happy with the alterations done at the Perinton Tailor Shop. I had two pairs of suit…read morepants hemmed, one suit jacket sleeve shortened and one suit jacket sleeve extended. I thought the prices were reasonable ($135 for all 4 things) and turnaround time quick (1 week). The husband and wife duo are very friendly and easy to talk to. I am happy with the work done and I will be back for more alterations in the future.

They are the friendliest people. My daughter had her bridal gown altered there she takes the time…read moreto listen to what she wanted and it was done to perfection

Thimble Tailoring & Clothier

(110 reviews)

The entire experience was like a well-oiled machine…read more I called to see about booking an appointment and they gave me all the info I needed in one sentence-- that it was drop in, they'd complete the visit in 30 mins, make the alterations in one week, just bring the dress and the shoes. I was seen immediately when I walked in despite it being mid-day on a Saturday. The tailor clearly knew what he was doing and was able to suggest solutions to help fix all of the issues I was worried about. I was very impressed by how quickly and expertly he made the necessary pins, marks, and suggestions. When I picked up the dress they had me try it to see whether more modifications were needed. It looked great, however a few dark marks had appeared on the dress since I dropped it off. To fix this, they got it dry cleaned within a few days. Overall it was a great experience!

They've always done great work. I've had to return a couple items due to hems falling out... no…read morebiggie. But their prices have seemed to gone up exponentially. I took in two items for repair and drycleaning, $218.00!. I have gone to them for years, but I will have to find an alternative. Update: Went back in to pick up my items and inquired about the high price tag. One of the owners looked over everything and refunded me $101. He stated the person ringing me up made a mistake. That's one heck of a mistake!!! Anywho, check your receipts. Unfortunately, I won't be going back. December 29, 2025 13:48 hrs Pete Hopkins, BS., EMBA (in progress)

Istanbul A Tailor Shop

4.5

(23 reviews)

Does amazing work and at a great price! We needed a dress tailored to fit someone shorter, and the…read morework was beautiful and amazing. Fit so well, and looked amazing!

LOVE this man & his business! always done really well and on time. He knows what he is doing. K…read more Naab Rochester

Thomas Clothiers

4.8

(12 reviews)

I purchased a suit from another business which required a sleeve alteration. Due to the sleeves…read morehaving functional buttons the alteration needed to be made from the shoulder. I sent the suit back and they butchered the job. This all happened 2 weeks before my wedding. I brought the suit to Thomas Clothiers and they assured me that they could save my suit. 3 days later I went to pick it up and they could not have done a better job. The suit came out excellent. They saved my wedding day. I cant thank them enough. I highly recommend this tailor!

Did a great job hemming my pants in a timely manner. The man I worked with was professional,…read moreanswered my questions, and gave me service at a reasonable price.

Murat's Tailoring

4.8

(5 reviews)

This is a staple dry cleaning facility for the area. I bring all of my suits there. I know that…read morethey end up taking them to Rochester to have them processed but they are always friendly and quick to clean my clothes. I have used them multiple times for alterations and each one has come out well. I recommend asking for TJ if he is available. He typically does the alterations and he is a genius with the needle. His mom is the one that runs the shop and she is very friendly as well. I would say they are a bit less expensive than taking your clothes to Canandiagua for cleaning. What does it really matter if they are getting cleaned at the same place in Rochester anyways. If you get a chance when you are in there chatting with TJs mom she may offer you some desert or cookies. They are the best. I highly recommend them. All in all very friendly people in a very cozy environment.

I had a pair of overalls tailored here (the bib had to be shortened and taken in a bit at the…read morewaist), and they did an excellent job--you wouldn't even guess they'd been altered. Cost about twenty bucks and was an easy process (despite walking-in during the chaos of prom season). Definitely will be taking my future alteration needs back here and recommending to others.

Madewell

4.2

Super friendly and helpful staff. Multiple employees helped me find sizes, put away items and so…read moreon. Didn't feel rushed or pressured.

Went in looking for a specific item. I asked a sales associate if they could check if other stores…read morehad it in stock. Was told--in a clearly annoyed tone-- "this is going to be the last store I call, otherwise I'll be on the phone all day." It's worth noting the store was not busy, and there were other sales associates working. I was considering browsing the store, but after that rude comment, I couldn't leave fast enough. Will definitely not be back. As someone who worked in retail for years, I realize calling other stores for merchandise can be a pain, but that's literally your job.

Classic Tailoring & Dry Cleaning

Owner is quick to respond- she repaired a wedding gown for me and it looked amazing. She repaired…read morethe beading and fixed my tulle on my gown. Owner is super friendly and talented. I would highly recommend this tailor. After speaking with the owner she has over 20 years experience. Affordable & Quality is is exceptional.

I have always had positive experiences here! The owner is so kind and offers very quick turnaround!…read moreShe altered my prom dresses when I was in high school and saved me from a horribly ill-fitting bridesmaid dress when I came in days before the wedding! I couldn't believe how quickly she was able to get it back and how reasonable her prices are. I highly recommend for any tailoring needs!

Banana Republic

Best Fit Men's Wear

(11 reviews)

Great Place to buy a suit. The selection is outstanding and the service was great. These guys…read morereally know their business.

I went to the Greece location after I was scrambling to find a new suit 5 days before a wedding…read more Enfal was super friendly and took amazing care of me. I was leaving town the next morning for work and wouldn't return until the night before the wedding. She made sure I was sized correctly, styled perfectly, and measured for any alterations. I came in an hour before close and she was so helpful in making sure I'd be taken care of even though I was one of the last people in the store for the night. I will recommend everyone go see Enfal anytime they're looking for some new men's formal wear, and I'll be back to get my next suit from her as well!

Windsor