Zero stars. I do not understand how this place is still in business. My experience was absolutely horrible, starting with the attitude of the owner. Stacey is a cold person with no emotion or caring. I noticed it the first day I dropped off my dogs but thought if everything else goes well, I can overlook the attitude because what's most important is how my dogs are cared for.
My two Rhodesian Ridgebacks were boarded there three times before we were told we're not allowed to come back because my dog jumps up. lol wtf?!? That's what puppies do. My boy is not even two years old and she knows we've been working with a trainer. Apparently only perfect dogs are allowed to board there. Stacey claims that the staff can get hurt which tells me they are a bunch of wimps that cannot handle large dogs.
When I picked up my dogs on the third visit, Stacey is just standing at the gate, me on one side and her and my dog on the other. My dog is going absolutely bananas because he can't get to me while she stands there, lecturing me about how my dogs' jumping is unacceptable. I finally had to tell her to let my dog through! If she cannot be attentive to my dog while he's standing right in front of her, no way is he getting any attention in his kennel. Then she tells me I'm greeting my dogs wrong in the lobby which is none of her damn business. Stacey starts barking orders that I am not allowed to let my dogs jump on me at home and they're not allowed on my furniture. OMFG did she just say that??? That is one of the most arrogant and disrespectful things I have ever heard come out of someone's mouth. HOW DARE YOU tell me how to raise my dogs in my own home. Someone needs to remind Stacey she runs a BOARDING facility, not a training facility.
My boy was deemed "special needs" because he had to be supervised in the play area because he supposedly was looking like he was going to jump the fence. So I had to pay an extra $10 per day for him. Why are you leaving dogs outside unsupervised anyway?? You should be out playing and interacting with them and watching them. This should be STANDARD CARE, not an extra charge. Otherwise they are getting absolutely no human interaction during their stay, just time alone in a kennel and then time alone in the play yard.
They didn't even disclose that my boy was labeled "special needs" when I went to pay my bill, which was $40 more than I was expecting. That's when they casually mentioned it. That's totally unacceptable. You don't charge someone without first disclosing fees. A reputable business would not have done this. A reputable business would have said now that you know, next time you will be charged. Again, unprofessional business practices.
When I was driving my dogs there on the third visit, my seven-year-old dog started panicking in the car, trying to climb in the front seat with me. She knew where we were going because I put her dog bed in the car which she has learned means she's going to boarding. Now I realize that was a huge red flag that she was not happy going to this place. I've never seen her behave like that going to other boarding facilities. Dogs don't lie.
She was allowing dogs with a positive rabies titer test result in lieu of the vaccine, which is not legal in South Carolina. There was an attempt to pass a bill (S 306) in 2019 by Senator Davis, but it got stuck in the Committee on Agriculture and Natural Resources and was not passed. She was putting your dogs at risk by allowing a lapse in their rabies vaccine. I had to inform her (through my trainer) that this was not legal. She has since updated her website to reflect the mandatory rabies vaccine.
Stacey is an extremely judgmental and condescending person. Every little thing I supposedly did "wrong" in her presence I would get a look of disgust. She is the most immature, unprofessional owner I have ever met in my life and is not fit to run this business. She preaches peace and harmony with all this hippie crap she peddles in her business, yet absolutely exploded in a fit of rage in the lobby, pounding her fist on the counter like a spoiled child when I told her that how I raise my dogs at home is none of her damn business. She is a total hypocrite. I tried to have a conversation with her but, again, like a child she kept yelling over me and said she doesn't want to hear anything I have to say. You would think that someone who owns a business would care about how to make it better and actually listen to her customers, but there is no hope for her. She will not last long. With that display of rage I would never let her near my dogs again. read more
