Do not go here!! I can't say I have ever had a bad experience at a vet until the last 3 times we've…read moretried Grace Park - we just moved to the area and were looking for a new vet. It's common when you go to a vet that you have to spend more than you were anticipating, but Grace Park coyly takes this to the next level. We saw the good reviews here, which is why we chose it, and both times we went, we had issues with: 1) being quoted much less than the actual visits were, 2) extremely rude front desk and management, 3) not kid friendly - was treated disrespectfully for having my baby with me, and even had a pest control rep spraying pesticide right in front of my baby inside, and 4) excessive wait times (40 mins once until we saw vet, almost 30 mins the next time, and another almost 30 mins the last time): Here's a little more about our three experiences: - I brought our dog and while the vet was very kind, I felt pressured to add in vaccines and treatments that I have never had at previous vets, and waited almost 40 mins to even see the vet. I let them know I was breastfeeding her mom who needed to get home to my baby and they showed no empathy despite running late. The vet was the only one who acknowledged running behind. - When we got home from our first visit, I found a lump on our dog tail. I didn't feel that the overall exam was very thorough. When our cat was sedated, they didn't trim her nails or brush her like previous vets always did voluntarily. - Our next visit, we were told it could just be a vet tech appointment, based on it being vaccines, but when we arrived, they charged us $129 each for each of our pets. During the exams, they said our cat needed a tooth removed. They quoted us over $1000 for the removal, and when I called them before scheduling the tooth removal to walk through the bill, there were quite a few things on the tooth removal quote that seemed extraneous, so I had them take them all out. My husband dropped off the cat for the procedure, and they told him the vet needed to speak to him, so he waited almost 30 minutes despite this supposedly being a quick drop off, and when the vet finally came out, they said that they would need to give our cat fluids (never had a vet do this, she hadn't drank in just 8 hours) and also potentially do some radiographs, which might be added back into the quote. We were never told that the IVs would cost $150 extra and we asked to be called about the radiographs. We were never called and when I showed up to pick up our cat, the bill was almost $300 more than the $500-$600 we were anticipating. Alex, part of the administration there, came out, and after reviewing the situation and listening to me, he apologized and took the two fees off the bill. He also said the manager Diane would follow up to see if there's anything else she could do, but he had done everything he could do under his authority. This whole process again took almost 30 minutes. Diane called me a few days later and was extremely rude. I had my kid in the car with me and I could hear her huffing every time my kid interrupted. She was extremely cold and just blatantly said we owed another $128. She told us we needed to pay for the IVs and radiograph. Never before have I've been given a discount on a bill that was incorrect in the first place only to be called back and told actually you need to pay this amount. When I told her what had happened with Alex, she told me that simply did not happen and threatened to send me to collections! She said she had camera and video footage she would be reviewing. What an absolute waste of time for both of us - granted this is over $100! I would strongly not recommend going here if you want to ensure you get a fair bill, not called back and told you owe more money and otherwise will be sent to collections, and if you don't have time to excessively wait to be seen. Also, if you have kids, I cannot reiterate enough how incredibly rude my experiences have been.

I've used Grace Park for about 15 years now and i absolutely love all the vets there. Both my…read morepersonal dogs and my foster dogs are seen there. We moved from Morrisville to Fuquay almost 6 years ago and i still make the drive. I have nothing but good things to say!

I've been a dog lover my whole life - and that means spending time in Veterinarian offices, which…read morenobody looks forward to right? Well Shilo is the exception to that rule. We pulled up and there was literally a welcome sign with our boys' names on it - a special touch. They saw us trying to take a pic with them and the sign and actually came out to take the pic with us. And this is the kind of friendly service we got the entire time. Here's something cool I noticed - the exam room didn't have an exam table. The tech and the doc both sat on the floor with the dogs! Everyone from the reception staff to the vet tech to the doctor was amazing. And for the first time at a veterinary office I felt like we were given transparent health and financial info with which to make decisions and didn't feel like I had to keep my hand on my wallet. I'm so glad we moved to Shiloh. And so are Teddy and Denali!

There is a smooth check in and checkout process. I love their passion and care to each pet in my…read morefamily. They make sure that myself and my pet are both comfortable. They even offered water/tea/coffee. Thank you

I agree with all the great reviews for Cuddles On Call! Megan and Justin did a wonderful job and I…read morewasn't worried about the medicine that my cat has to have twice a day; they were happy to do so, 12 hours apart -- and they are skilled at giving meds in general. They video taped the cats hanging out and getting lots of attention and sent it to me while we were gone. I actually got home a bit early, so it was terrific that Justin could give lots of attention to my male cat (who obviously adored him and wouldn't stop rubbing up against his legs) while I brought my stuff in. Justin even offered to help me unload, but it was even better to see how much the cats loved them! I would recommend them to anyone who has to leave their homes -- it's reassuring to know that pet sitting isn't just a 'job' to them -- they love animals! If I still had dogs, I would also hire them in a heartbeat! Carroll H. PS Sorry it took me so long to post this, guys!

Veterinarian here! I highly recommend Cuddles on Call for all of your pet care needs. They walk my…read moredogs every weekday and my dogs absolutely love them. All of their sitters are highly dependable and skilled. You can tell they are passionate about caring for animals and providing the best service possible.

we only boarded our dog one other time, and it was an awful experience with him being stuck in a…read morecage the entire week we were gone, and his anxiety got the best of him, and let's just say we picked up a mess of the dog. We wanted to get away for two nights in an area that we just moved to and didn't know anybody. lazy days was prompt with responses to all questions more than friendly and Cooper absolutely loved their large fenced in yard and playing with her dogs. I don't think he wanted to come home when we got there to pick him up. Can't speak highly enough as these dogs are our family And we want nothing but the best for them and we feel like we got the absolute best in care for Cooper . We got text messages throughout the weekend with photos and frequent updates letting us know how Cooper was doing. This is a fantastic small business, and I would recommend them to anyone. We will see you guys again soon thank you for being amazing In a crazy world!

I don't know what I would do without Ms.Terri & her son. I don't trust very many people with my…read moredogs but they loveeeeee going to Lazy Days Dog Boarding. My dogs have been there more time than I can count and I won't take them anywhere else. Highly recommend them!! 10000/10

always a great place to come. The staff is great and I appreciate them! Bella comes out happy and…read moretired. Highly recommend

DO NOT BRING YOUR PETS HERE!!!!!!!…read more I wouldn't even give this place 1 star but I had to rate this horrible place in order to leave a review!!! My wife and I boarded our puppy Teddy-Blu here for 1 day (Thankfully) and it was a complete nightmare. seemed a bit sketchy compared to what they'd advertised but the young lady at the front desk made us feel a little better and said they would send pictures. I also never received pics. Fast forward, the next day we were scheduled for pickup at 7:00 PM. My wife and I arrived in the parking lot at 7:01 PM. I left my purse in the car and went back to get it and it was now 7:02 PM. We rang the bell and nobody came to the door. The lights were on but the door was locked. We waited outside for about 10mins thinking the staff may have been assisting with the other dogs but nobody ever came to the door. Shortly after, a man walks across the yard through the gate, and we immediately began telling him that we are here for a 7 PM pick up for our puppy. He stated, he is only a groomer, and cannot release any of the dogs, or he could get in trouble, so I asked him for an emergency contact number which he never provided. He also stated there was an issue last week with a drop off. my wife said she saw him inside speaking with someone but they must have been hiding in the back office as we looked through the front door. The groomer comes back, tells us we have to come back tomorrow, which we were highly upset about. 1 we wasn't leaving without our puppy & 2 we just drove six hours to get back in traffic and we work early in the morning the following day. We just wanted our puppy. The groomer, then attempts to go back inside to find a number and while we're sitting in the car and we could see him through the window grabbing his bag to leave while speaking to someone inside. I could clearly see he was speaking to someone in a black shirt & he comes out and tells us to come back tomorrow as the lights turned off. I then asked who were you talking to inside and he stated she's not coming out! At that point I became livid and contacted the local police department at 7:26 PM. I explained to the officer what was going on and mentioned that I had proof of the 7PM pickup - he stated even if you were a few minutes late, they should have given you your dog. He also stated that he was 15 to 20 minutes out and he was on the way. While waiting on the officer, the person in the office walked around the back and into her home, never came to the door . Once the officer arrived (7:50 PM), the groomer had left already, and my wife and I were still sitting outside. I immediately told the officer that the owner lives next-door and the officer got in his car and drove next-door. We could see someone looking out the window, as the cop knocked on the door. A man and the officer walked back through the same gate, the groomer came through. The man began to look through the windows, turn the doorknob and ring the bell (the same thing that we had been doing for the last hour). All of a sudden the lights mysteriously came back on inside the pet hotel. A lady finally answered the door, which was Lisa the owner wearing the EXACT same black shirt I had seen her in through the window. She then asked the cop how she could help him and the officer stated ma'am these people are here to pick up their puppy. She stated, we close at 7 PM and the officer said ma'am they've been here since 7 PM. (Why have a 7PM pickup if you close exactly at 7????) She then stated, oh one of the dogs were sick and got diarrhea all over me, I had to jump in the shower so I locked the door at 7 o'clock (which was our pickup time), as we stood outside for an hour & were told to come back tomorrow, twice! The officer basically made her give us our puppy, we paid the remaining balance and left. Once we got our puppy, we noticed he didn't seem himself. He was extremely dehydrated, antsy and cried the whole way home. Once we got him home, he immediately went to the bathroom and he was starving. They had removed his collar for some odd reason & he was extremely dirty. When we went through his bag, we noticed that they had not fed him after I clearly filled out their detail form with the exact times he needed to eat (last meal was supposed to be given by 6:30 PM - 30 mins before our pickup time) and we even pre-bagged each meal to better assist the staff. So yeah, do yourself a favor and run the other way!! They are not feeding these animals proper and they make you pay more for VIP rooms and play time when in reality, they keep them caged up all day and one cage isn't any different from the other. This was our FIRST and LAST time boarding our puppy. What a horrible experience, and the worst customer service ever!! Especially from the owner (Lisa) herself. She was very unprofessional, and her attitude is disgusting!!

To Whom It May Concern,…read more I am submitting this formal complaint regarding my experience with Dogtopia's handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog's behavior and condition. At times, I was told my dog was "great overnight," while at other times staff described him as "grumpy," "snappy," "overstimulated," or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog's limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia's care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog's injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications * Staff initially stated there were "no issues," then later reported aggression and overstimulation concerns. * Conflicting explanations were provided regarding the source of my dog's limp and paw injury. * Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. * Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

We've been taking our 6 year old doodle to this location since he was a pup: weekly for socializing…read moreand boarding as needed. I can't say enough about the staff and management (not going to name names for fear of missing someone!). They are responsive, caring, proactive when the see something different, clean ...

I recently used Pure Love Pet Sitting for the first time after using a local boarding company for…read moremy needs. I can't say enough about the level of service and care that Pure Love provided for my pets. They took time to explain their service during the first visit and ensured that my pets would be a good fit. While away, they followed all instructions precisely and went above and beyond by cleaning water bowls and bringing in trash despite not being asked. Another great touch was the numerous photos they sent with the visit report card which helped reassure me that my pets were having a great time during each visit and enjoying the less stressful experience of being home versus at a traditional boarding stay. Overall, I HIGHLY recommend Pure Love Pet sitting for your needs, you will never go back to traditional boarding!

Amanda takes great attention to detail. She's flexible on scheduling and sent us wonderful updates…read moreon our critters every day. We highly recommend her for kitty sitting and plan to request her assistance for future travels.

Our girls love going to Petsound both for daycare and boarding! We have nothing but good things to…read moresay: they took good care of our girls-food, meds etc when we went on a trip recently and both of our girls look and smell good upon pick up not looking distressed and depressed like our experience with boarding in MD before. It's very comforting to know that if there's medical emergency, hospital/vet is there. We are very glad that we have found this place for our girls here in Cary, not to mention it is in a very convenient location for pick up, dropoff from/to work place. Very friendly and reliable crew you can definitely count on! Thank you Petsound!

Great place! Friendly, knowledgeable, and patient staff. The attached vet is awesome as well, as…read morethey helped my puppy during his first boarding experience. I highly recommend these guys. We will definitely be repeat customers.

I cannot recommend Pack&Pride enough for folks in the Triangle area. Jason (our groomer) arrived…read moreearly and got right to work with our dog, Goodman. Within about an hour, Goodman was ready to come back in smelling and looking great. The entire process was extremely seamless, and going forward we will be using pack&pride for not only grooming but walking as well. Thank you Jason and Team!

Had our 2 golden retrievers shaved down for summer. Jason did an AMAZING job and our girls are so…read morehappy with their new haircuts!