To Whom It May Concern,…read more I am submitting this formal complaint regarding my experience with Dogtopia's handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog's behavior and condition. At times, I was told my dog was "great overnight," while at other times staff described him as "grumpy," "snappy," "overstimulated," or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog's limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia's care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog's injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications * Staff initially stated there were "no issues," then later reported aggression and overstimulation concerns. * Conflicting explanations were provided regarding the source of my dog's limp and paw injury. * Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. * Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

We've been taking our 6 year old doodle to this location since he was a pup: weekly for socializing…read moreand boarding as needed. I can't say enough about the staff and management (not going to name names for fear of missing someone!). They are responsive, caring, proactive when the see something different, clean ...

I was referred to this vet, practice to have an ultrasound for my dog. Initially, I was offered a…read moredate several days later for this appointment, but the staff was kind enough to get me in when they could hear the worry in my voice. Dr Glover was the vet we worked with and she was so kind and compassionate! In addition, the staff were all amazing. I would absolutely go here again and recommend them fully.

Very friendly and helpful staff. The doctors spend a lot of time with you explaining any issues…read morewith your pet. My dog actually loves going the vet and he loves everyone there.

Love these girls - they take such good care of of my dog. They are super quick and treat my dog…read morekindly and for that I am grateful

Can't say enough good things about the grooming service! Every time we visit I feel I'm receiving…read moreindividualized, customized and professional care. I have a labradoodle, who notoriously gets matted. I have NEVER had her come back shaved. Brittany takes her time to de-matte and style her coat. The products used leave her so soft that I've often thought about asking for personal use... My dog is an anxious one, but Brittany has taken the time to build a bond. I always trust I'm leaving my dog in great hands!

My daughter just picked up her kittens. Sebastian and Felix spent 5 days at Cozy Cats Hotel…read more We received daily updates with pics , which made us so happy! I'm Super impressed with this facility. My daughter was so at ease knowing the kittens were so well Cared for. They came back happy and clean ! We can't say enough wonderful about cozy cats hotel. We booked our next stay!

We were looking for a place to care for our 1 year old rescue cat Carolina while we took a long…read moreweekend vacation. We tried taking her with us on a previous trip, and she really did NOT like traveling!! So, we gave Cozy Cats Hotel a try. They have such caring staff and a nice facility. I love that it's just kitties and fuzzy critters, no dogs. Playtime is provided daily, and cats get to watch birds for enrichment and entertainment. We were sent a photo and an email update on how she was doing. Our kitty came home loved and calm, which is the best we could ask for, considering she gets very lonely when home alone. We will definitely visit Cozy Cats Hotel again!

The staff (Particulary Jody) is amazing! Very responsive to inquiries and quite friendly…read more My dogs love attending doggy day care at Bone Voyage. They get excited, their tails wagging, and vocal as we pull into the parking lot. I highly recommend Bone Voyage whether you're seeking a doggy daycare visit or overnight accommodations. Great service all around.

At $35 tops a day for boarding, I feel like it's a pretty good deal. They utterly fail at…read morecommunication though. When setting up boarding, I followed online steps to generate an estimate only to be told by automation that they didn't give estimates. Prepare for things like that to just happen. Good luck getting them to answer the phone. I tried putting my dog in daycare for a couple days so she could feel the place out before her stay and I kept getting brick-walled. They never, within 45 days, had an opening. I was told they were getting such a demand that they have to turn away regulars. When you set up a profile, you fill in important info about this and that. It's mostly easy. I did so, preparing for a getaway about a month and a half later. My puppy Angel wasn't spayed at the time. By the check-in date, she was spayed. I took her to the facility, signed her up, provided a bag of food I bought, and went on my trip. The website says they'll send you pics of your dog in activity. Two days into my vacation, no pics. I called, no answer, so I left a message. I was eventually texted back with them saying I hadn't signed up for it. Okay, my fault. Keep in mind, you have to sign up for this. Then I found out she wasn't playing with the other dogs because they had assumed she wasn't spayed. Again, I had no idea about this, but you have to take it upon yourself to update ALL information in the profile, as the staff operate off that. So...after finally getting someone on the phone, I had the profile updated and Angel was clear to play with other dogs. The pics they sent me were 4 blurry, hastily taken photos of Angel and another dog in the lobby. Nothing of her taking action in the play area or anything. And no photos of her playing the next day. While the woman who contacted me was great and literally went above and beyond in trying to please, the results weren't satisfactory. It's a good place - don't get me wrong. But they tell you almost nothing, the website features seem neglected, the pics weren't good and communication is tough to come by. A.

Everyone here is SO NICE. We've been coming here for a few…read moreyears now with our senior animals and they have been wonderful. We've experienced wellness visits, technician visits (for monthly pain management shots and nail trims), and sadly, end of life care. I've felt seen, heard, and valued in every experience. The end of life process was so thoughtful and kind, I'm truly grateful for how I got to say goodbye to my best girl. The spa and resort is also wonderful. They send you progress reports and check in with pictures when your animals stay, which I greatly appreciate. I'm so thankful for the care we've received here and would recommend this animal hospital to any and everyone.

They take great care of my dog every time we come here. We drive all the way from Raleigh, and it's…read moredefinitely worth it. The only thing I'd mention is that some services can be a little pricey, so just make sure to check pricing beforehand if there's something specific you want done.

I got the best westie from them 17 years ago. Lost him but when I am ready will seek another.read more

RACIST! They recently let go of all their non-white clients when one of their groomers had moved…read moreaway. Now they only have white clients. I was one of them I went to them for 3 years, only missed one appointment. I paid whatever price they charged me, never missed a payment or gave issues that I was told about. Then got let go and have never been invited back. But I've seen others go and they are in full operation... for white clients.

Waste of time and money... We have a three-year-old female German Shepherd that we have brought for…read moreshots, nail clipping, and washing for the past three years to Gentle Care Animal Hospital at Tryon. Lately, we seem to have an issue with getting the dog washed or nail-clipped there. They claim the dog is being aggressive by showing her teeth to the tech. We even gave the dog Gabapentin which was recommended by the Gentle Care Animal Hospital but still, they couldn't finish the assignment and blamed her (the dog) for being too aggressive. Our dog is not aggressive, she probably just didn't like what was being done to her. The clinic is supposed to know how to handle larger dogs in similar situations and not make excuses all the time. If this would be super easy, we would have done this ourselves. This is your line of business and you should be able to tackle slightly more complicated than straightforward assignments... This happened to us there (at Gentle Care Animal Hospital at Tryon) on several occasions even as we followed pre-procedure procedures given by Gentle Care Animal Hospital. Tried discussing this with the local manager (I think her name was Becky Stevenson) but that didn't help. We will not be returning there and be taking our business elsewhere.

Staff is rude and unhelpful. Place is disorganized beyond belief. Definitely going downhill and…read morethe owner is lashing out at google reviews. Don't waste your time or money here, you will wait 45 minutes at least to be seen and receive subpar care for elevated prices.

Took old Molly dog to see Amanda at Mosa for the first time today. She was shaggy, Amanda did a…read moresuper job. Molly is de-furred in a beautiful way. Her under coat must have been so uncomfortable. Amanda was kind and expert-I highly recommend Mosa.

I've been taking my furbaby to Mosa Pet Spa & Resort for full grooming and in-between sanitary…read morecare. Amanda and Cait are amazing--so careful, gentle, and true experts at what they do. My FurBaby always comes back looking fabulous and happy!

This place is fantastic. The groomers at Groomingdales are top notch! My dog runs into the shop…read morelike he's going to visit friends! Groomingdales is located in a kind of run-down strip mall. Don't let the appearance deter you! Everyone is super friendly. I love that I get a phone call 30 minutes before my dog is ready to be picked up.

The groomer did a great job with our Cavapoo, Ruby! She was reasonable and very patient! Will be…read moregoing back again real soon.