To Whom It May Concern,…read more I am submitting this formal complaint regarding my experience with Dogtopia's handling of my adopted dog during multiple visits and boarding stays. Across these interactions, I observed repeated communication inconsistencies, a lack of transparency regarding incidents, and increasingly unprofessional conduct toward my pet. Records show staff provided conflicting explanations about my dog's behavior and condition. At times, I was told my dog was "great overnight," while at other times staff described him as "grumpy," "snappy," "overstimulated," or involved in behavioral incidents. There were also discrepancies regarding the cause of my dog's limp and paw injury. These inconsistencies created confusion and concern regarding the accuracy of incident reporting, staff supervision, and the overall handling of my pet. Communications frequently came across as defensive and dismissive of my concerns rather than providing clear, professional, and collaborative updates. I am concerned my dog was unfairly labeled as aggressive while staff simultaneously acknowledged he was placed in overstimulating and crowded environments without access to calmer accommodations. This raises concerns that environmental management and supervision may have contributed to the reported incidents. Additionally, some staff communications became excessive and distressing, feeling accusatory and intimidating rather than compassionate or solution-oriented. As the owner of an adopted pet, I expected consistent, professional care and respectful communication. I respectfully request the following actions: Conduct a formal review of how my pet was managed while in Dogtopia's care. Review staff communication practices and incident reporting procedures for consistency and accuracy. Provide clarification regarding the conflicting explanations concerning my dog's injury and behavior. Ensure fair and professional treatment for all customers and adopted pets, free from bias, intimidation, or unnecessary escalation. Take appropriate corrective actions to improve transparency, accountability, and customer relations moving forward. This complaint is supported by documented text communications from Dogtopia staff describing the incidents, behavioral assessments, injury explanations, and subsequent interactions. I appreciate your time and attention to this matter and request that this complaint be formally documented and reviewed. Sincerely, [Redacted] Supporting Notes From Communications * Staff initially stated there were "no issues," then later reported aggression and overstimulation concerns. * Conflicting explanations were provided regarding the source of my dog's limp and paw injury. * Staff acknowledged the playroom was unusually busy and that calmer rooms were unavailable on certain days. * Repeated behavioral accusations were made while also acknowledging environmental overstimulation and lack of separation options.

We've been taking our 6 year old doodle to this location since he was a pup: weekly for socializing…read moreand boarding as needed. I can't say enough about the staff and management (not going to name names for fear of missing someone!). They are responsive, caring, proactive when the see something different, clean ...

I was referred to this vet, practice to have an ultrasound for my dog. Initially, I was offered a…read moredate several days later for this appointment, but the staff was kind enough to get me in when they could hear the worry in my voice. Dr Glover was the vet we worked with and she was so kind and compassionate! In addition, the staff were all amazing. I would absolutely go here again and recommend them fully.

Very friendly and helpful staff. The doctors spend a lot of time with you explaining any issues…read morewith your pet. My dog actually loves going the vet and he loves everyone there.

Love these girls - they take such good care of of my dog. They are super quick and treat my dog…read morekindly and for that I am grateful

Can't say enough good things about the grooming service! Every time we visit I feel I'm receiving…read moreindividualized, customized and professional care. I have a labradoodle, who notoriously gets matted. I have NEVER had her come back shaved. Brittany takes her time to de-matte and style her coat. The products used leave her so soft that I've often thought about asking for personal use... My dog is an anxious one, but Brittany has taken the time to build a bond. I always trust I'm leaving my dog in great hands!

We were looking for a place to care for our 1 year old rescue cat Carolina while we took a long…read moreweekend vacation. We tried taking her with us on a previous trip, and she really did NOT like traveling!! So, we gave Cozy Cats Hotel a try. They have such caring staff and a nice facility. I love that it's just kitties and fuzzy critters, no dogs. Playtime is provided daily, and cats get to watch birds for enrichment and entertainment. We were sent a photo and an email update on how she was doing. Our kitty came home loved and calm, which is the best we could ask for, considering she gets very lonely when home alone. We will definitely visit Cozy Cats Hotel again!

My daughter just picked up her kittens. Sebastian and Felix spent 5 days at Cozy Cats Hotel…read more We received daily updates with pics , which made us so happy! I'm Super impressed with this facility. My daughter was so at ease knowing the kittens were so well Cared for. They came back happy and clean ! We can't say enough wonderful about cozy cats hotel. We booked our next stay!

The staff (Particulary Jody) is amazing! Very responsive to inquiries and quite friendly…read more My dogs love attending doggy day care at Bone Voyage. They get excited, their tails wagging, and vocal as we pull into the parking lot. I highly recommend Bone Voyage whether you're seeking a doggy daycare visit or overnight accommodations. Great service all around.

At $35 tops a day for boarding, I feel like it's a pretty good deal. They utterly fail at…read morecommunication though. When setting up boarding, I followed online steps to generate an estimate only to be told by automation that they didn't give estimates. Prepare for things like that to just happen. Good luck getting them to answer the phone. I tried putting my dog in daycare for a couple days so she could feel the place out before her stay and I kept getting brick-walled. They never, within 45 days, had an opening. I was told they were getting such a demand that they have to turn away regulars. When you set up a profile, you fill in important info about this and that. It's mostly easy. I did so, preparing for a getaway about a month and a half later. My puppy Angel wasn't spayed at the time. By the check-in date, she was spayed. I took her to the facility, signed her up, provided a bag of food I bought, and went on my trip. The website says they'll send you pics of your dog in activity. Two days into my vacation, no pics. I called, no answer, so I left a message. I was eventually texted back with them saying I hadn't signed up for it. Okay, my fault. Keep in mind, you have to sign up for this. Then I found out she wasn't playing with the other dogs because they had assumed she wasn't spayed. Again, I had no idea about this, but you have to take it upon yourself to update ALL information in the profile, as the staff operate off that. So...after finally getting someone on the phone, I had the profile updated and Angel was clear to play with other dogs. The pics they sent me were 4 blurry, hastily taken photos of Angel and another dog in the lobby. Nothing of her taking action in the play area or anything. And no photos of her playing the next day. While the woman who contacted me was great and literally went above and beyond in trying to please, the results weren't satisfactory. It's a good place - don't get me wrong. But they tell you almost nothing, the website features seem neglected, the pics weren't good and communication is tough to come by. A.

Everyone here is SO NICE. We've been coming here for a few…read moreyears now with our senior animals and they have been wonderful. We've experienced wellness visits, technician visits (for monthly pain management shots and nail trims), and sadly, end of life care. I've felt seen, heard, and valued in every experience. The end of life process was so thoughtful and kind, I'm truly grateful for how I got to say goodbye to my best girl. The spa and resort is also wonderful. They send you progress reports and check in with pictures when your animals stay, which I greatly appreciate. I'm so thankful for the care we've received here and would recommend this animal hospital to any and everyone.

They take great care of my dog every time we come here. We drive all the way from Raleigh, and it's…read moredefinitely worth it. The only thing I'd mention is that some services can be a little pricey, so just make sure to check pricing beforehand if there's something specific you want done.

We love our Fox Creek family! I did a Google search for dog groomers near me and discovered Fox…read moreCreek actually has animal lodging, too! It was a WIN-WIN! We have been using their lodging and grooming since the summer. We (me, my bf, and my puppy) loves their services. The facility is organized and very clean! The owners and staff are genuine and passionate. I recommend Fox Creek Animal Lodge to all pet owners. They have space for dogs and cats, too!

I got the best westie from them 17 years ago. Lost him but when I am ready will seek another.read more

I have no hesitation in giving Gentle Care. 5 stars. Our Ruby Sue, age 14, lives a full and…read moreactive life today because of the care that Gentle Care has provided our girl over the past 13 yrs. As is the case with any 14 year Old dog, Ruby Sue has had her share of ailments as in arthritis, loss of bone mass, urinary tract infections and the like. In addition she suffers from glandular disease and is currently being treated for liver problems. Along the way, Dr. Kate Mallo's careful consideration of symptoms, treatment options and implied costs has enabled my wife and I to take full control of our dog's welfare. We feel empowered and a vital part of Ruby Sue's medical team. We are blessed and so is Ruby!

Waste of time and money... We have a three-year-old female German Shepherd that we have brought for…read moreshots, nail clipping, and washing for the past three years to Gentle Care Animal Hospital at Tryon. Lately, we seem to have an issue with getting the dog washed or nail-clipped there. They claim the dog is being aggressive by showing her teeth to the tech. We even gave the dog Gabapentin which was recommended by the Gentle Care Animal Hospital but still, they couldn't finish the assignment and blamed her (the dog) for being too aggressive. Our dog is not aggressive, she probably just didn't like what was being done to her. The clinic is supposed to know how to handle larger dogs in similar situations and not make excuses all the time. If this would be super easy, we would have done this ourselves. This is your line of business and you should be able to tackle slightly more complicated than straightforward assignments... This happened to us there (at Gentle Care Animal Hospital at Tryon) on several occasions even as we followed pre-procedure procedures given by Gentle Care Animal Hospital. Tried discussing this with the local manager (I think her name was Becky Stevenson) but that didn't help. We will not be returning there and be taking our business elsewhere.

I've been taking my furbaby to Mosa Pet Spa & Resort for full grooming and in-between sanitary…read morecare. Amanda and Cait are amazing--so careful, gentle, and true experts at what they do. My FurBaby always comes back looking fabulous and happy!

This is quite honestly the rudest business I have ever dealt with in my entire life…read more I had an appointment to get my cat groomed and woke up at 6 am with body aches and 101degree fever. Knowing that I had a 2 pm appointment I called before they opened and left a voicemail letting them know that I was sick and would need to reschedule. Later in the day instead of a phone call back saying, "We're sorry you're sick, when's a good time to reschedule?" I instead received an email invoice for a $97.50! I called and spoke to several people including the manager, and not one showed an ounce of compassion, kindness or care. Instead they claimed they "had to pay their groomer" although I had given them many hours notice to fill the slot with another pet. They also repeated that "it's in their policy" which it is, but common decency would indicate that if someone is sick you could be less rigid with one's policy. Maybe this is old school since I moved to Raleigh in 1991, but I still choose to do business with good people who value their clients (I was a return client). This is just not how you treat your customers- or anyone for that matter.

We have used this pet sitting service 3x in the last 3 months and couldn't be happier…read more We struggled trying to find someone on short notice (the BF isn't a planner), but we were thankful to find this company. The initial interview with Nadia was informative ( our cats did not behave, but that didn't deter the service). She explained all of the services that would be provided and provided us with the magnet card for the fridge. This was to be used for scanning in and out of the house. You need to log into your account to see the time stamp in and out and the standard information of the pet care. The website is easy to navigate! Our sitter, Hannah, is awesome and she sends daily updates along with the picture of our allusive babies (they are hiders, but this last visit they finally came out to say HI!). I think Hannah was super stoked to get the rare sighting of our Tuxedo Man, as he's not fond of strangers. You could tell by email she was elated! She has crawled under beds to try to capture these two and we thank her for that! She lays out their toys so she knows if they are coming out while she's away and that's comforting to know. She also hides treats around the house to make sure they are coming out as well. On our first trip away, it was just a long weekend, but it's hard to leave your fur babies, we arrived to a clean litter box, food and water full, and the floor free from litter (cat owners know this is no easy feat). When we were gone on another vacation, the snow--apocalypse happened in Raleigh. Four Paws contacted us immediately regarding the weather. They kept us up to date about the status of the roads. Since we just have cats, we didn't want anyone to risk too much by driving, since these babies don't have to be let out and other animals may have needed that attention more., so we told them that if it was too dangerous to not risk it and just try again the next day. They continued to update us and did make it to the house safe and sound. We even told her to not stay the full time just to make sure she was safe. Hannah's emails are funny and written just as how I picture she talks. We enjoy these little tid bits as we are enjoying vacations away from the babies. I really like the services that we have received and they will be booked soon for another vacation we have planned next month!

Unreliable & Disorganized…read more We're new to the area and I needed to find a new pet sitter to cover a planned weekend trip next month. I originally reached out to Four Paws based on good reviews I saw here, but unfortunately had a very frustrating experience instead. Firstly, before being willing to discuss anything they demanded that I make an account on their website and then fill out an extremely lengthy profile. Then, a day or so later, they emailed to ask for specifics for our trip and said they'd be arranging a visit with our sitter, which I answered that same day. Then, after a lull in communication, I got another email asking for the same information I'd provided previously. I provided it again and, again, nothing happened. Finally, having wasted over a week with their cumbersome process and these communication difficulties, I emailed again to ask what was going on... only to get an email back saying their only pet sitter in this area was on maternity leave for the next month and that they couldn't help me - something that they should have know days and days earlier. Now I will have to scramble to find some other arrangements, causing a lot of needless stress and anxiety and possibly putting our plans in jeopardy. They did offer some suggestions of other pet sitters in the area to use, but to those reading this - save yourself a lot of hassle and headache and just pick someone else. UPDATE: The business has responded below by posting private emails including my email address out of context, but only the last set of emails, ignoring the fact that they seem to have lost the first set, and then accused me of lying. I deeply regret giving them any personal information in the first place and would strongly encourage others not to do so.