always a great place to come. The staff is great and I appreciate them! Bella comes out happy and tired. Highly recommend

Much better facilities that actually care about the animals and not the passive income. DO YOUR RESEARCH

DO NOT BRING YOUR PETS HERE!!!!!!! I wouldn't even give this place 1 star but I had to rate this horrible place in order to leave a review!!! My wife and I boarded our puppy Teddy-Blu here for 1 day (Thankfully) and it was a complete nightmare. seemed a bit sketchy compared to what they'd advertised but the young lady at the front desk made us feel a little better and said they would send pictures. I also never received pics. Fast forward, the next day we were scheduled for pickup at 7:00 PM. My wife and I arrived in the parking lot at 7:01 PM. I left my purse in the car and went back to get it and it was now 7:02 PM. We rang the bell and nobody came to the door. The lights were on but the door was locked. We waited outside for about 10mins thinking the staff may have been assisting with the other dogs but nobody ever came to the door. Shortly after, a man walks across the yard through the gate, and we immediately began telling him that we are here for a 7 PM pick up for our puppy. He stated, he is only a groomer, and cannot release any of the dogs, or he could get in trouble, so I asked him for an emergency contact number which he never provided. He also stated there was an issue last week with a drop off. my wife said she saw him inside speaking with someone but they must have been hiding in the back office as we looked through the front door. The groomer comes back, tells us we have to come back tomorrow, which we were highly upset about. 1 we wasn't leaving without our puppy & 2 we just drove six hours to get back in traffic and we work early in the morning the following day. We just wanted our puppy. The groomer, then attempts to go back inside to find a number and while we're sitting in the car and we could see him through the window grabbing his bag to leave while speaking to someone inside. I could clearly see he was speaking to someone in a black shirt & he comes out and tells us to come back tomorrow as the lights turned off. I then asked who were you talking to inside and he stated she's not coming out! At that point I became livid and contacted the local police department at 7:26 PM. I explained to the officer what was going on and mentioned that I had proof of the 7PM pickup - he stated even if you were a few minutes late, they should have given you your dog. He also stated that he was 15 to 20 minutes out and he was on the way. While waiting on the officer, the person in the office walked around the back and into her home, never came to the door . Once the officer arrived (7:50 PM), the groomer had left already, and my wife and I were still sitting outside. I immediately told the officer that the owner lives next-door and the officer got in his car and drove next-door. We could see someone looking out the window, as the cop knocked on the door. A man and the officer walked back through the same gate, the groomer came through. The man began to look through the windows, turn the doorknob and ring the bell (the same thing that we had been doing for the last hour). All of a sudden the lights mysteriously came back on inside the pet hotel. A lady finally answered the door, which was Lisa the owner wearing the EXACT same black shirt I had seen her in through the window. She then asked the cop how she could help him and the officer stated ma'am these people are here to pick up their puppy. She stated, we close at 7 PM and the officer said ma'am they've been here since 7 PM. (Why have a 7PM pickup if you close exactly at 7????) She then stated, oh one of the dogs were sick and got diarrhea all over me, I had to jump in the shower so I locked the door at 7 o'clock (which was our pickup time), as we stood outside for an hour & were told to come back tomorrow, twice! The officer basically made her give us our puppy, we paid the remaining balance and left. Once we got our puppy, we noticed he didn't seem himself. He was extremely dehydrated, antsy and cried the whole way home. Once we got him home, he immediately went to the bathroom and he was starving. They had removed his collar for some odd reason & he was extremely dirty. When we went through his bag, we noticed that they had not fed him after I clearly filled out their detail form with the exact times he needed to eat (last meal was supposed to be given by 6:30 PM - 30 mins before our pickup time) and we even pre-bagged each meal to better assist the staff. So yeah, do yourself a favor and run the other way!! They are not feeding these animals proper and they make you pay more for VIP rooms and play time when in reality, they keep them caged up all day and one cage isn't any different from the other. This was our FIRST and LAST time boarding our puppy. What a horrible experience, and the worst customer service ever!! Especially from the owner (Lisa) herself. She was very unprofessional, and her attitude is disgusting!! read more

Brier Creek Pet Hotel - The office, the owner and the guy peeping out the window - Pet Training Near Me - Morrisville, North Carolina

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I booked my dog for a grooming. Brier Creek is a 40 minute drive from my home. Appointment was at 9 am and they said it would be mid-afternoon before he was ready and would call me. I had breakfast with a friend in the area and decided to drop by on my way home and tell them I wanted his nails trimmed as well. I arrived at the Brier Creek facility at11:00 only to be told the groomer did not come in that morning and they could not groom him. I told them things happen but why didn't you call when the groomer did not show up? Their reply was they were about to call. Bulls***. You would think they would be apologetic and try to reschedule and give me a discount. Not a word. read more

Owner is incredibly disrespectful. We went to go pick up our W2 and they just started talking down to us and stating we were being disrespectful for stopping them in the parking lot of there business after they ignored us completely. We genuinely did nothing wrong nor said anything rude. Honestly terrible business. read more

I've been taking my dogs here for several months now and they love it. The staff is so friendly to humans and pets. I have a dog that is really timid but when she sees that we are on our way to daycare she lights up, it didn't take many visits for her to get comfortable with the staff. I love that the staff takes pictures of the dogs so I can see my dogs playing and having fun, they always come home exhausted for at least the next 24 hours, it's great exercise for them. Prices are great, we love getting the daycare packages to save a little extra money. read more

Brier Creek Pet Hotel - Pet Training Near Me - Morrisville, North Carolina

JJ loves staying with the family at Pet Hotel. She feels like a Princess! The staff is very attentive

My dog is an active member of the family. Her needs are considered when making any plans, and as such, there is a vested interest in making sure that I leave her in a place that gives me piece of mind. I don't want my dog staying at a place that's equivalent to a pound. I've left my dog at Briar Creek a handful of times thus far. Their prices are comparable to most establishments branding themselves as pet resorts. The staff has been helpful and despite their awkward mid day break, they've been somewhat accommodating to my drop offs. I like the attention given to my dog, and how I'm informed of any issues that presented themselves during her stay. The fact that the trainer had to assess her temperament before spending time with other dogs impressed me greatly. I can't figure out the mid day siesta break. Where does everyone go? Why can't I pick my dog up at that time? Does Raleigh have some amazing daily happy hour special that takes precedence over keeping a business open? If so, where is my invite? read more

Brier Creek Pet Hotel - The front entrance - Pet Training Near Me - Morrisville, North Carolina

As I write this review, both of my dogs are lying next to me...one with a stomach ache and one that's just not his normal self. It was a last-minute decision to board my dogs at Brier Creek Pet Hotel. They seemed friendly and had decent reviews. I guess I shouldn't just trust reviews when it comes to the lives/comforts of my precious dogs... After getting my dogs back, they were both sluggish, one had very wet diarrhea, and they both lost weight. I was skeptical about boarding them there, but it was the holidays and our travel plans were already in place. I normally would board them in a trusted kennel with a full-time vet, but I decided to make an exception trusting reviews this time. Bad idea. Although the employees were extremely friendly and let us see their boarding accomodations, I don't feel like my dogs got the dog food we provided and that they were attended to with the utmost care. Both dogs came home very dehydrated and so hungry that one proceded to eat grass first before urinating outside. Weird. Also, it was raining when we picked them up. The facilities are supposed the be heated and sheltered from the elements, but both dogs were soaking wet when I got them. One of them was shivering and just fell right to sleep as I wrapped him with two towels on the drive home. I don't like to accuse and question when I can't wholeheartedly account for the facts, but I don't think I will board my dogs there again. read more

I don't have kids...I have dogs. Two of them. A nice sweet mutt and a high drive, high energy 90lb Rhodesian Ridgeback. And when I travel, I'm very particular about where they go. I've been putting them in the Brier Creek Pet Hotel for years now, and I couldn't be more pleased. The experience I get from them is a totally personal one--if I call to make an appt, they know me by name and my dogs name right away. They are so flexible (I've called last minute, or had to pick up a day late) and they have always replied with "no problem." BUT, the most impressive example of their commitment was when we had to stay away longer and hadn't taken enough food. Rob went out and bought our dog his particular food. We were so thankful. Knowing a professional dog handler owns it, and that his clients' show dogs are kept there is great comfort, too, since his reputation and career are at stake in the quality of care. Finally, it's right off 40 and right be the airport --so super convenient. read more

First thing this is not in brier creek. You feel like you're driving through a country neighborhood and pulling up to someone's house. The staff were very friendly and accommodating. I made last minute reservations for doggie day camp and dropped off early and picked up late with no extra charge. I used living social vouchers both days and definitely feel it was worth the price. Whether my dog enjoyed it or not is hard to gauge- she has very high anxiety but the staff assured me that she did great all day. I used to work at a vet hospital and honestly the only problem I found was that the waiting area had a bit of a smell to it. I know dogs are stinky, but I know a cleaner smell is still achievable if you work at it. Other than that I have no complaints, and I am pretty picky when it comes to my dog. read more

I love this place! I moved to NC a year ago and didn't know of any good places to board my dogs. I tried a few other places and was very disappointed. First I had my dog groomed here ( a 25 lb Sheltie) and the groomer did an amazing job! Than I boarded all 3 of my dogs here because I thought the staff were vey friendly, they price matched from another facility I had a quote from, drop off/pickup times were great ( you can drop your dog off in the morning or afternoon and they don't charge extra), there not closed on Holidays like other places I tried out and wanted to charge me extra. When I picked up my dogs they looked great, no health issues or problems. I boarded at another place previous and brought home fleas! They feed the dogs like I would at home. I'm going away in September and they will be staying here again! I highly recommend the place! read more

I'm so in love with my fur baby grooming experience. I've taken her to other places and they seem not to listen. When I dropped her off the groomer wasn't in, but she arrived she called and went over detailed instructions on how I wanted her groomed. She did an awesome job and we will be back. The entire staff was pleasant. read more

Brier Creek Pet Hotel - Pleased with my grooming experience. She nailed it. - Pet Training Near Me - Morrisville, North Carolina

Brier Creek Pet Hotel is an amazing experience for your pet. The staff is dedicated to providing a warm and caring experience for each pet. My dog has been going there for years and now that she is older(16), she needs extra care. They always treat her as if she is their own and she loves them. Grooming is great as well so give them a call and try it out! You'll love it and your pet will too! read more

I would not take your pet to this location AT ALL. It was the worst experience I've ever had boarding my dog. To start, I called to inquire about leaving my dog at this location asking the type of rooms they provided. They stated that they provide VIP rooms and apartment rooms....VIP rooms you had to pay extra for. I told them that was ok because my dog did not like to be around other dogs and that I'd rather have her enclosed in a room. Well they charged me the extra money and when I go to pick her up, I asked for a tour to see her and when the staff member showed me to the back, she told me the kennel my dog was in was their apartment style then I said wait a minute.....I paid for VIP. She then said oh, I meant both of these type of kennels (one open and one enclosed) are VIP. I asked her if she could show me the apartment style since both of those were considered VIP and she said oh.....the manager changed it over the weekend and we no longer offer apartment style kennels. Going out, I looked up at their board and there they had written that they offered apartment and VIP room boarding. That wasn't it....when they handed me my dog back, she was wet and smelly.....alot of her food was gone and she hardly eats that much plus they lost her leash. I called to speak to the manager named Cindy....and she did nothing but state that they tried looking for the leash and couldn't find it and that they moved my dog to an apartment style kennel because she was very scared of the big arse dog they put next to her (no duh....that's why I called). She said she's sorry my experience was not good and that was it. I will NEVER take my dog back to this place. NEVER. read more

My dog does well when I drop her off for a play day...but when I boarded her for a weekend, she came back really stressed and no appetite for food for 2 days. read more

My sister was in town for my son's wedding, and because my dog doesn't welcome other dogs, I made a reservation for her dog at the Brier Creek Pet Hotel. They were very attentive to her dog, and my sister called every day to ask how she was doing. They assured her that her husky, Anna was enjoying her stay. It helped reassure my sister that Anna was in good hands! read more

We got the Groupon going on for this place of 10 days of foggy care and what a fantastic deal! I have to say it is a little bit of a hike for us since we live by Apex BUT it is totally worth it because our 8 month old, full of energy labradoodle Yoshi loves it!!! He gets really excited when we get there and the people working there is awesome to him. When we come to pick up Yoshi he is exhausted and ready to have a nice and calm evening... we totally recommend this place. read more

They take awesome care of my fur baby. Gunnar loves to go to daycare. He can barely contain himself on the drive in the morning. And... he is pooped when he gets home. Great loving people. I highly recommend BCPH read more

Brier Creek right down the street. This is the greatest pet hotel since the invention of the pet!!!! The staff is very friendly, accommodating, and attentive.After meeting the owner I was impressed, , she's a veterinarian, and extremely passionate about providing excellent care, facilities, and overall experience to your pets. I will definitely be going back... read more

My dog LOVES going to doggie daycare here. She jumps out the car when we get there and runs to the door. When we pick her up, she's so happy and falls asleep on the ride home. Having a one year old boxer, taking her to the park multiple times a day would barely put a dent in her energy level, but with doggie daycare she is pooped for 24 hours. Brier Creek Pet hotel has given us our relaxing evenings back :D read more

I absolutely love Brier Creek! They're always welcoming and my dog is always excited to be there. He falls asleep right when he gets in the car and is out for the rest of the night! They're also very attentive to your dog and how they have been acting and will let you know if anything seemed off or if they played extra hard that day. Most of the negative reviews are clearly from people whom didn't pay attention when making reservations. They have consistently gone above and beyond for myself and my dog and they genuinely care about his wellbeing. Overall I could not be happier with BCPH! read more

This place was in a great location and I loved the dog play area in the back! Our pup was able to get extra play time and came home exhausted! Two MAJOR issues of this place- our dog came home with conjunctivitis in his left eye and kennel cough! Our dog has been in perfect health until he came home after a 4 night stay. I am upset I didn't see exactly where he slept and if the outdoor area was clean. That is something I will make sure to do if we ever decide to put our pup in another "pet hotel." again. With that being said we will never go back to brier creek pet hotel. It is heart breaking to see my puppy sick! :( I am also disappointed to come home to a sick puppy when there is supposedly a vet on site. read more

I would not recommend boarding your pet at this facility. My friendly seven-month old puppy came home (from a four night stay) covered in her own waste... looking & smelling awful. She also contracted conjunctivitis during her stay here. The staff seemed friendly, but I am not at all confident that my puppy was well taken care of. read more

My 19 year dog hss always been taken care of at this pet hotel. All the associates give him the attention he needs. He does not like to be separated from me. Though I know he is having separation issues, I have complete confidence that he receives the attention he needs. read more

I dropped my dog off here for a long weekend. Not only did my dog come back very dirty, but he acted as though he were beaten or severely traumatized, which is not normal. The staff also would not let me see his cage when I requested to do so. Also, they did not feed him the food I gave him. Absolutely do not drop your pet off here. read more

!!!beware!!! avoid this place like the plague... my dog died while boarding here. he was healthy and in top condition when we dropped him off. he died within 24 hrs of boarding. read more

Great place to take your pet while you go out of town. Will be recommending this facility.

I would not recommend this place to anyone. Upon arrival I was skeptical based on the location and set up of the pet "hotel." Because I feel my dog is my baby and a member of the family, I expect her accommodations to be much like mine, clean and inviting. Because you shouldn't judge a book by its cover, I proceeded and had a good discussion with Crystal about my little girl's training process. Though with some hesitation I decided to leave her for the 3 weeks program. I was told I could not visit for the first 7 days as she gets adjusted. On day 13, I was more than excited to see the skills and transformation in my pup, but that excitement was short lived when I noticed she had not been bathed, she was shedding, I could see her ribs and she was not able to perform anything other than sit, which I taught her before she left home. I had been told she was gaining "confidence" and had been on numerous adventures to Starbucks and Petsmart, yet she still was extremely distracted and wanting to hide under desks. I was told the the following week would be "fine tuning" of her skills and while I saw one minute video segments of Crystal working with her, there is no evidence of learned skill or progression. That leads to me to believe the amount of money they are charging does not equal or compare to the amount of time being spent to actually train. 3 days before the end of the program, I was asked to pick up my puppy "because she wasn't progressing as much" as they knew I would expect. My baby was away from me for 2 weeks and 4 days, and is nowhere near where she should be after that amount of time. Had I known, I would have just kept her here with me. She's now home, gassy, thirsty and exhausted. I was given a refund, but will NEVER be back. The cover certainly told the story that the book was not worth reading. read more

I travel frequently for work, and use to board at another kennel that recently closed down. I have also previously used another large boarding kennel that didn't give me and my pets the personalized service that I wanted. So, last year I tried Brier Creek and it has worked out well. I have boarded in the VIP suites and in the indoor outdoor suites and was happy with both. The staff had recommended the VIP suites when my dog first boarded to make sure they were accostomed to boarding and could be watched extra carefully with personalized care. After the dogs were used to boarding then we have occasionally boarded them in the indoor and outdoor suites and the dogs have come back clean and happy from both types of stays. We have had grooming and have been happy with the attention to detail- ears clean and nails trims and buffed with a nail grinder. My boyfriend often drops off the dogs and he has occasionally been late but has always been given personalized service and has found them to be very accomodating. We are happy repeat customers! read more