NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.

Years ago, I would have rated El Portal Imaging as very good, at least for MRIs. Then year or so…read moreago, I called to make an appointment for an X-ray. I was given an appointment, which was needed as I am disabled and have to book my transport to and from locations. When I got to El Portal I was told it was "first come, first served" with a full waiting room. Obviously I was lied to on teh phone. Most recently, I had a referall for an MRI. Nothing happened. When I called, I was passed to billing who spent over an hour on a conference call wthat included my insurance carrier. They promised to get back to me within 3 days. Nothing. I called and was put through to teh suupervisor only to iinitially be put through the same rigamarole. I insisted on getting an appointment. I was told I would get one within 48 hours. Nothing. Several calls to the facility went unaswered. I don't know what is going on with this facility, but getting lied to by staff and supervisors, and now even failing to answer the telephone, suggested something has gone very wrong with this facility, which is the major imaging facility in Merced Country. If you are able to use another facility, I strobgln recommend you do so.

We came here yesterday from 2pm-7:30pm after a boating accident with our 2 year old. Dr. Stark and…read moreAllie our nurse were both so professional & amazing. They took great care of our little girl and really advocated for her wellbeing and our overall experience. I am so grateful for the care we received by the staff, during what appeared to be a very busy day in the ER. Thank you guys so much for all you do!

Not good at all. Turns out I have hypothyroidism. I spent 5 hours there. My time was divided…read morebetween sitting in extremely uncomfortable chair and being led on hikes around the maze of back rooms for testing. I observed that this system is new to me. Telling patients to hike to tests rather than testing coming to sick people or offering transport. I was told that I need to get used to the system as it is. I saw caregivers scrambling to find an empty wheelchair and following occupied chairs in order to take the chair for someone else asap. The worst part though is being treated like a problem or number. I was seldom able to make eye contact with anyone. The young man who drew blood for lab did though. It was an oasis of humanity in a department seemingly run by droids. I got no answers. I got no help. After 5-6 hours it was almost dark. Another older lady who had come just after me, had to leave to drive back to Sonora. My sister and I had to leave because of the chairs and the oncoming darkness. We would have driven home after dark, even though that's not best for us, if they had allowed us to wait in our car. We both have phones and could easily receive a text. I was told that, "They won't do that." We finally had to give up and go home. I didn't receive any help from my usual doctor until 5 days later. I looked up my patient record on the Mercy site. The nurse charted that I was uncooperative and angry. I was angry. It's just left hanging, you know, the reasons that might be the case. I was told that my written lab and X-ray results wouldn't be given to me, since I was leaving without seeing a doctor. I wish I could have seen a doctor. Since no provision would be made for minimal comfort measures, I didn't fit in their system, therefore I was a troublemaker. I saw several other people who were injured, bleeding, writhing with pain, who waited with no attention, no ice pack, no wrap for bleeding wounds. One elderly woman who could not keep still was holding her obviously deformed and bleeding hand, sat alone for 15-20 minutes before the triage attendant brought an ice pack and towel. The woman was crying and so grateful. She was alone. The young woman who brought her left without a word. There were many there who seemed to need more urgent help than I did. I was very weak and needed help, as it turned out with good reason. I learned that I cannot ever expect to get care or help in that ED.

ZERO STARS if I could. Avoid this place if you don't want surprised billing! Business manager…read moreenjoys her power to much and refused to adjust billing to the correct coding for my procedure even after my doctor acknowledged his mistake. Business manager told me over the phone is was insurance fraud if the coding was changed, but my insurance company confirmed with me that it can be changed without issue. This woman just refused to do it!! I do NOT recommend this place, take your health care another facility.

Very lazy staff. Makes patients wait long time and are rude. Very poor management. Took more than 2…read morehours just for drug test. Very in unorganized. The front desk staff communication skills need to be improved. They need lots of training.

I have been coming here for years. The staff at front desk…read moreare always pleasant Sara was there today!! Jessica is professional and it's amazing how long I've known her she's always on top of things!!! Wait time is almost non existent. Thank you very much.

My wife and I decided to get 3D/4D imagery done, and we were referred to El Portal Imagery, who…read moresent us to Fountain View Radiology to have the images done. We paid $85 for the services, which was supposed to include 3D/4D still images and a 20 minute DVD of the procedure. Now granted, we got images, but there was no DVD...rather, a couple 9-second clips and some stills were burned onto a CD and given to us. Clearly not what we paid for. Also, the image quality was, quite frankly, sub-standard. The baby's images were marred with black areas everywhere, and the pre-imaging advice given to us was of no help whatsoever. Now, the technician who performed the imaging was a real star, and so she gets the stars I'm giving...either their equipment is outdated or insufficient, or perhaps their methods of imagery are. Either way, we were very much disappointed in that we did not receive what we paid for. When we inquired with El Portal (since they bill for the service) about the lack of satisfaction and indicated that they should give us a refund, or at least a partial refund...they balked. If you want 3D/4D imagery, go to Peek A Baby in Modesto...trust me, you'll be FAR happier taking your business and your money there! You'll spend a little more, but you'll actually get what you pay for, and you'll be FAR more satisfied with the results. Two stars for Fountain View Radiology/El Portal Imaging. Needs a lot of improvement.

Surgey center called and rosalinda in radiology said she has no time to look up things and monica…read moremever amswers or calls back. They give the run around

THANK YOU Getwell Care clinic! After a horrendous…read moreexperience with a local clinic and pharmacy, I was in need of medical care for a very acute UTI/Kidney infection, and in excrutiating pain. My old clinic would not give me a follow up appointment soon enough and while that was bad, I'm grateful because that's what brought me to GetWell. They got me in the minute i called, i was seen by a GREAT doctor, wait time was very short for an urgent care clinic, staff was kinder than kind (Samantha, I'm taking about you ), and they got me the antibiotics i needed and ordered the necessary bloodwork. Lab was nearby and the pharmacy was just across the street. So EASY! they truly made everything super smooth! My experience was so extraordinarily fantastic, that i asked them to adopt me as a patient for good! They scheduled me for a physical within 15 days. I needed to reschedule and i could do it via text message! Isn't that amazing? I don't know how you do it, GetWell! I'm SO GLAD i found you. Thank you, thank you, thank you! May you be blessed as you blessed me when i was in so much pain!

Fell and fx my humerus in June 2026. Was seen by Get Well Urgent Care after driving 3 hrs from…read moreYosemite. Doctor never touched me, gave me a sling reluctantly. kept saying I need to move my arm or it will freeze on me. I was sent to get x-rays that I had to call before they closed to get results (they didn't call me like they said they would). Got a bill from them with a charge for $750 - Surgical procedure. When I called the billing dept said the facility reported that they "performed a procedure" on me. NO they didn't. I was expected to accept that answer and pay bill. I am in process of contacting me insurance to file a complaint of erroneous charges being billed. Check your bills!

I came here for my gender reveal, Kelsi went above and beyond to make it such a memorable moment…read more Everything was very clean, she was professional and made it a fun experience! We couldn't be happier and will defiantly be coming back for another ultrasound!

Such a great experience, highly recommended. I went in for my gender reveal and she went above and…read morebeyond to help out with the surprise.

I initially went to get well urgent care for something in October and they did not do a great job…read morelong story short and I ended up being admitted to the hospital. Dr. Nanra over saw my care while I was there and said if anything comes up come and see us. I decided to take him up on his offer today when I woke up to some questionable symptoms. They had me in and out within an hour (unheard of for urgent care as busy as them, especially with them also being a primary care clinic.) the clinic is clean, the staff is friendly and they are very on top of it. The doctor listened to my history and what led up to today and took all of that into consideration with his treatment options. I will definitely be returning here for my urgent care needs. I'm happy that I have the option to go here if anything urgent arises and know that they care about their patients. Thank you golden state!!!

Always get me and my son in a pinch staff and doctors helpful and friendly. Office is cleanread more