This was such an pleasant experience for me! The staff was professional and very helpful! My wait…read moretime was so short, 10 minutes or less. I was able to pick up a CD of my scan the next day and take to my doctor! They even had a paper that came with the CD with a QR code that I could scan and view the MRI on my phone! I definitely recommend El Portal Imaging!!

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.

I recently spent some time at Mercy medical center. One of their strengths is definitely their…read morenursing staff. The great majority of them are caring and professional. The one exception to that was a girl by the name of Bernice (a nurse). She seemed to have some sort of personality disorder. She had almost a frantic need for attention at times and seemed to have some serious control issues.

A Health Hazard Disguised as a Hospital…read more This was my first and only experience with Mercy Hospital under Dignity Health, and I can say without exaggeration that I would prefer to go to an unlicensed facility before returning here. My 75-year-old relative was admitted to the emergency department due to a mental health crisis. What we encountered was appalling: the room was filthy, littered with trash, floors unmopped, no bedding, walls stained, and an overwhelming stench filled the air. This was not an isolated issue--both rooms we were moved through were in similarly unsanitary condition. While the hospital often responds to public reviews citing privacy concerns, I found this ironic. As a licensed psychologist, I was shocked by the complete disregard for HIPAA. Conversations about treatment were held openly, with no effort to preserve the dignity or confidentiality of patients in crisis. I visited two different bathrooms on two different floors, and both reeked of urine. I'm not sure how a hospital could maintain a level of cleanliness worse than a gas station restroom, but somehow this facility managed it. Despite being cities away, I felt I had no choice but to remove my relative from their care. The conditions were simply unpalatable and not conducive to anyone's healing--particularly someone experiencing a mental health episode. *Highlights* (because credit is due): The security staff were very kind and helpful Phone calls were answered promptly Medical staff were personable and kind They showed compassion toward patients with mental health conditions However, compassion alone cannot make up for the deplorable conditions and lack of basic patient privacy. I sincerely hope Dignity Health re-evaluates the standard of care provided at this hospital--especially for vulnerable populations. "If you are ever in a crisis call 911 and ask for a different hospital intake."

ZERO STARS if I could. Avoid this place if you don't want surprised billing! Business manager…read moreenjoys her power to much and refused to adjust billing to the correct coding for my procedure even after my doctor acknowledged his mistake. Business manager told me over the phone is was insurance fraud if the coding was changed, but my insurance company confirmed with me that it can be changed without issue. This woman just refused to do it!! I do NOT recommend this place, take your health care another facility.

Very lazy staff. Makes patients wait long time and are rude. Very poor management. Took more than 2…read morehours just for drug test. Very in unorganized. The front desk staff communication skills need to be improved. They need lots of training.

I have been coming here for years. The staff at front desk…read moreare always pleasant Sara was there today!! Jessica is professional and it's amazing how long I've known her she's always on top of things!!! Wait time is almost non existent. Thank you very much.

My wife and I decided to get 3D/4D imagery done, and we were referred to El Portal Imagery, who…read moresent us to Fountain View Radiology to have the images done. We paid $85 for the services, which was supposed to include 3D/4D still images and a 20 minute DVD of the procedure. Now granted, we got images, but there was no DVD...rather, a couple 9-second clips and some stills were burned onto a CD and given to us. Clearly not what we paid for. Also, the image quality was, quite frankly, sub-standard. The baby's images were marred with black areas everywhere, and the pre-imaging advice given to us was of no help whatsoever. Now, the technician who performed the imaging was a real star, and so she gets the stars I'm giving...either their equipment is outdated or insufficient, or perhaps their methods of imagery are. Either way, we were very much disappointed in that we did not receive what we paid for. When we inquired with El Portal (since they bill for the service) about the lack of satisfaction and indicated that they should give us a refund, or at least a partial refund...they balked. If you want 3D/4D imagery, go to Peek A Baby in Modesto...trust me, you'll be FAR happier taking your business and your money there! You'll spend a little more, but you'll actually get what you pay for, and you'll be FAR more satisfied with the results. Two stars for Fountain View Radiology/El Portal Imaging. Needs a lot of improvement.

Surgey center called and rosalinda in radiology said she has no time to look up things and monica…read moremever amswers or calls back. They give the run around

THANK YOU Getwell Care clinic! After a horrendous…read moreexperience with a local clinic and pharmacy, I was in need of medical care for a very acute UTI/Kidney infection, and in excrutiating pain. My old clinic would not give me a follow up appointment soon enough and while that was bad, I'm grateful because that's what brought me to GetWell. They got me in the minute i called, i was seen by a GREAT doctor, wait time was very short for an urgent care clinic, staff was kinder than kind (Samantha, I'm taking about you ), and they got me the antibiotics i needed and ordered the necessary bloodwork. Lab was nearby and the pharmacy was just across the street. So EASY! they truly made everything super smooth! My experience was so extraordinarily fantastic, that i asked them to adopt me as a patient for good! They scheduled me for a physical within 15 days. I needed to reschedule and i could do it via text message! Isn't that amazing? I don't know how you do it, GetWell! I'm SO GLAD i found you. Thank you, thank you, thank you! May you be blessed as you blessed me when i was in so much pain!

One of my friends fell today and injured her arm. It is a Saturday. I drove her to Get Well Urgent…read moreCare. As we approached the building, an employee slammed out of an employee entrance and nearly hit me. I jumped back and she mumbled an irritated apology. Then, we went inside. A bored receptionist told us that they would not be able to see my friend because she would need an x-ray and they don't do that on the weekends. Therefore, she said there were only two options: we could wait until Monday or we to the ER. She had no solutions that involved even helping my friend with the obvious pain she was in. Instead, we went to Golden Valley Health Center and they got her in immediately. She left there in under half an hour with a pain medication prescription, cray paperwork, and a sling. I just did not see the quality of concern or care at Get Well that one expects from healthcare providers.

I came here for my gender reveal, Kelsi went above and beyond to make it such a memorable moment…read more Everything was very clean, she was professional and made it a fun experience! We couldn't be happier and will defiantly be coming back for another ultrasound!

Such a great experience, highly recommended. I went in for my gender reveal and she went above and…read morebeyond to help out with the surprise.

I initially went to get well urgent care for something in October and they did not do a great job…read morelong story short and I ended up being admitted to the hospital. Dr. Nanra over saw my care while I was there and said if anything comes up come and see us. I decided to take him up on his offer today when I woke up to some questionable symptoms. They had me in and out within an hour (unheard of for urgent care as busy as them, especially with them also being a primary care clinic.) the clinic is clean, the staff is friendly and they are very on top of it. The doctor listened to my history and what led up to today and took all of that into consideration with his treatment options. I will definitely be returning here for my urgent care needs. I'm happy that I have the option to go here if anything urgent arises and know that they care about their patients. Thank you golden state!!!

Always get me and my son in a pinch staff and doctors helpful and friendly. Office is cleanread more