Had 2 problems with my Mercedes' Benz c300 2012 they got me in within a week cost only $230 for the required one hour of diagnosis then I was sent a link via text with a very organized program to view what parts of my car needed work and how much it would cost as I expected it's Mercedes' and my one problem was about $1,800 to fix and was actually able to decline the work on it from the link they sent me get the other repair done that was a bit cheaper (some bulb/wiring replacements) then got the car and proceeded to find the part I needed for only $280 on eBay and put it in myself since it's not to hard to just look up a tutorial on YouTube read more

Bought a pre owned AMG. Financing numbers changed three times before I signed the paperwork. They were like "oh sorry,It turns out we can't give you that rate anymore. here are the new ones. The ownership has someone elses name on it not mine. Tried to sell me undercoatings and front grill spray and a terrible warranty from some company in Alberta. I swear the lady was on commision. Told me I could pick the car up after they put two new front tires on. Got the car home and guess what? No new tires! Salesman took a photo of me with the car and never sent it after telling me he would. Just all around really bad service from a supposedly luxury dealer. I'll never go back. Car is wonderful at least. read more

Zero should be an option. This will be a long post as it was a long journey.. I bought a brand new 2021 Mercedes Benz C300 4MATIC in April 2021. The issues arose on delivery when Jeff Cowtan appointed a member of the team to show us around the new car/features. This man had never seen a C300 it seemed, he knew nothing about the car, was making up that the emblem on the trunk flips and acts as a camera - it does not and could not answer one question we had. This should have been our red flag but we were so excited and drove away. A few weeks in we noticed a shifting problem. When we break the car jerks forward, we connected with Pamela Lovelace and she booked us a service. They ran diagnostics and said they did a software update. Fast forward to 2023... still the exact same shifting issues so they replaced the transmission and torque converter after 6 services and replaced it with a refurbished transmission and torque converter (in which was never explained to me by the dealership) and I was devastated. I was basically driving a refurbished C300. Low and behold this did not solve the issue and there was still the same exact shifting concern. In between the years we had many rentals, one had mouse droppings cloaked all off the floor in the SUV they gave us. We called Pamela right away and she was not concerned. Stated this happens when they leave the cars outside the lot at night... I couldn't believe it. They refused to give me customer service's number and said to "google it". I also tried to work with Jeff in trading in the car or replacing it as my brand new vehicle always gave me issues and was essentially a lemon and he really didn't care. I spoke with Ed Jr the "owner" of the dealership and he guaranteed they would work something out to help trade it in - he lied.. basically they sent me 4 cars as options gave me no details if they would cover the balances and I never heard from anyone again. Fast forward to now - I went to arbitration and got in contact with the Regional VP of MB Canada and he got me into a 2020 GLC from Peterborough dealership costs covered - HIGHLY RECOMMEND Lacey Phillips, she is honest, trustworthy and overall a kind person. I knew right away this woman knows her stuff. She knew every feature, could answer your questions on a whim and was extremely friendly. A breathe of fresh air from Jeff Cowtan who from day 1 tried to scam us into paying for SIRIUS XM after he said he would cover the 500$ cost and then back pedaled on it until we had to fight him to cover the cost because he initially said he would until he did... Kingston dealership caused me nothing but problems, were horrible to deal with. ED Jr is useless and strung be along into believing he would help with the vehicle in either getting a new one or ensuring mine got fixed properly. Neither was done. Pamela Lovelace knows nothing about cars and was the only one relaying info about what was actually being done with my car while in the shop and what was wrong with it which really I didn't even find out the truth until arbitration. They have their receptionist relaying servicing info and not once did someone above the receptionist contact me about servicing my car 8 times in the last 2 years...Shouldn't this be flagged? Shouldn't a manager reach out and see what is happening? Not until I lost it and demanded to speak with Ed. I felt MB Kingston were very secretive and not transparent at all in what was happening with my car through this journey. I tell everyone this experience and it seems the more people I speak to the similar their experience has been at this dealership as well. I have happily switched my business to Peterborough and will never look back. I am appalled that its 2023 and the "car salesman" vibe of being untrustworthy and shady is still happening at Kingston. One last thing that no one in Peterborough could believe is Kingston MB is selling off market rims and snow tires... I thought this was common practice until they asked about my off market snow tires and rims and I told them Kingston sold them to me and they said this is unheard of. I showed them the invoice and no one would believe they are doing this as MB does not do this. ****Also please note that MB Dealerships are all privatized now as of I believe 2018 .. so MB Canada really cannot help you if a situation like this happens to you, you are STUCK with the dealership you choose so choose wisely!! I learned this the painfully hard way for close to 3 years of low end customer, sickening, rude, shady, untrustworthy customer service. read more

Mercedes Benz Kingston is by far the worst business I have ever deal with , they have absolutely no interest in customer satisfaction and are only interested in up-selling the service side of their business. As a Mercedes owner of several years I choose to drive to Oakville to have my Mercedes serviced than to spend another dime at this dealership. read more

I recently brought my vehicles in for two separate issues on two separate occasions, Paid close to $10,000, and the same days I picked up each vehicle they both had the same error codes illuminated on the dashboard that I originally brought it in for, and on several occasions brought both vehicles back so the dealership could attempt to fix the issues. And each time I pick up the vehicle they have the same exact error codes for what I brought them in for. I went back to speak with Ed the manager, to express to him how I've brought my vehicles in several times each time my vehicle has left the maintenance line with the same exact issue it was brought in for no quality inspection or quality control was done prior to giving me my vehicles back. When faced with these facts, Ed the manager did not want to deal with me he was very defensive and only would defend the position of his mechanics. This is supposed to be a Mercedes-Benz authorized service facility, I have been buying Mercedes-Benz for the past 20 years and have come to know the quality I can traditionally expect from these types of dealership however, this is hands-down the worst facility I've ever interacted with. To be able to charge a customer almost $10,000 and not fix the issues the vehicles were brought in for and refused to resolve the issue is completely unacceptable and I encourage everyone to avoid this shop at all costs. Even if you are required to drive an hour out of your way To find another Mercedes dealership it is certain to save you Money, frustration and most of all time. I do not want to even give this shop one star they certainly do not deserve it. I will be contacting the Better Business Bureau and I hope in investigation is done on this facility. read more