I was in excruciating pain when I first called this office. They got me in that very day. Even though that meant they were in working up until about 7 p.m.....thanks to me. I needed an emergency root canal. Dr. Merchant came highly recommended by Dr. Gary Carr's office. Dr. Carr was scheduled to be out of town. Any recommendation from Dr. Carr or his people is a recommendation I would respect. Dr. Cary is legendary in the field of Endodontic Dentistry. Dr. Merchant not only took me in immediately...as an emergency appointment...but he did an excellent job on the root canal itself. A wonderful Endodontist. read more

I was referred to Dr. Steven Merchant's office in October 2011 for a tooth on the upper left side that had a root canal done in October 2009 by a previous endodontic, but the tooth had retreated, needed attention and I had relocated for work. I completed the paperwork in advance with their online web based portal system and emailed back; office manager lost the papers so I had to redo. Office admin mishap, okay... and then I proceed to see Dr. Merchant and he explains he wants to precede with a root canal that day, right now, no questions asked from a snowy, black and white digital x-ray sent over by my dentist. Hold on, I ask and let's do another x-ray, to compare notes and x-rays with the previous endodontist two years prior and review together. He sits back in his chair and lets out a sigh of anxiety. As I leave his office, I explain to the front desk that I would be sending over additional information, so they smile and say no charge for today's visit; fair enough I think as I leave. I proceed to fax and email the paperwork to his office, get the previous endodontist to contact him all before 2pm that day. Dr. Merchant left me a voice message on my cell phone at 8:45pm that night leaving a very weak message there's nothing he can do. Two days later his office calls and explains they need more paperwork completed to bill my insurance company. I return the call and explain no charge was stated. A month later my dental insurance contacts me to verify a procedure was done on that tooth with Dr. Merchant. I explained it had not, and advised Dr. Merchant that I did not appreciate their business practice. Less than professional impressions from Dr. Merchant and his office. Exercise caution before entering this practice. read more

I wish I could give Dr Merchant and his staff 10 stars. My 12 year old son had an accident and chipped his teeth that ultimately ended up in one tooth dying and needing a root canal. Obviously a very traumatic experience for a young boy but Dr. Merchant was incredibly kind, patient and explained everything so my son understood what was happening. We are so appreciative of his fine work and even finer bedside manner. Thank you so very much! read more

I suppose I've reached a milestone of sorts as I've just had my first root canal procedure and I felt compelled to write this review on account of my experience with Dr. Merchant and his staff. First off, Dr. Merchant gets high marks for integrity. Two years ago I was referred to him by my dentist to check out a problem tooth. He used his in-office CAT scan to investigate the problem, which he identified as "resorption" and recommended I see an oral surgeon rather than use his services. This past week, however, I was in need of his services. Dr. Merchant is meticulous in his work, and takes the time to check and double check during the procedure. As an example, when I was back for the second step of the procedure (two weeks after the initial step) he was concerned that there was still some sensitivity and took a CAT scan to verify that there were no issues at the bone-root interface. It turned out that all was as expected and we finished up. It is clear that he and his staff have an excellent relationship. During the procedure the communication between Dr. Merchant and his assistant was almost as if they were thinking with one mind. As I mentioned earlier, Dr. Merchant is meticulous, but on account of his skill and the professionalism of his staff, he is able to get the job done fairly quickly. If you need a root canal procedure, this is the place to get it. read more

Dr. Merchant is an excellent Endodontist. If you want the job done correctly then he's your man. Dr. Merchant uses the most advanced technology, and is realistic in his diagnosis. Being a dental professional myself, I have witnessed hundreds of successful root canals coming from his office without complaint. He may not be the cheapest gig in town, but you get what you pay for. Inexpensive dentistry truly ends up costing more in the end. Trust me. And just to note: His front office staff, have always been friendly, competent and helpful in all of my experiences. read more

I was getting a filling replaced by my general dentist, when it suddenly turned into needing a root canal. Unfortunate, but it happens. I contacted Dr Merchants office, and spoke with Sarah. She was amazing, helped answer my insurance questions and was able to get me in right away! The entire process was pain free (even the anesthetic injection)! Kerry assisted during the procedure, she made sure I was comfortable and was a breath of fresh air! Dr Merchant was professional, gentle, worked quickly but was detailed oriented and had a kind demeanor. I will definitely come back if I am ever in need of another root canal (hopefully not ), and will highly recommend him to anyone and everyone in need of a root canal! read more

Went in for emergancy root canal. Dr. Merchant and his staff were so kind and wonderful. Office is super clean. Huge thank you to the office. read more

I was referred to Dr. Merchant by a friend, as I had searing pain in a tooth that a dentist treated but said it was too far gone to get root canal and would require extraction/implant. I went to Dr. Merchant and he felt he could save the tooth with root canal, and he did just that. Pain is gone, and kept my tooth. Thank you! read more

My wife needed an emergency root canal on a Friday before a holiday. She was also very anxious because she had a bad dental experience with another dentist shortly before her visit with Dr. Merchant. Dr. Merchant was accommodating, especially seeing her at 5 on a Friday before a holiday and my wife didn't feel anything. No pain whatsoever. The staff was friendly and the office was clean. We were very happy with the services provided. read more

Dr. Merchant is awesome! My husband, my daughter and myself have had root canals done with Dr Merchant. He did a great work. Recently my daughter had to see him again for another root canal. Due to her extensive radiation treatment from cancer her jaw she is limited in opening . My daughter and I new it was going to be challenge for Dr. Merchant to get in there and do the root canal. Dr. Merchant was able to complete the root canal. I was astonished by Dr. Merchant's work. He did an amazing job in completing it. His staff took good care of my daughter. Thank you Dr. Merchant and Staff! read more

Who says getting a root canal has to be horrible? That's certainly not been my experience at Dr. Merchant's office. I've had several root canals done here and from the moment I walk in the door, Dr. Merchant and his staff work hard to make sure I feel welcome and comfortable. He explains everything he's doing along the way and makes the process as pain-free as possible; in fact, I feel almost no pain at all during and after treatment. My appointments take about an hour, which is fabulous for anyone with a busy schedule. Odd as this may sound, I genuinely look forward to these appointments because Dr. Merchant and his entire staff are so warm, caring, and professional. They're truly a wonderful group of people. read more

I recently was referred to Dr Merchant's office for a root canal. My experience was exceptionally pleasant. The staff at the front desk and the dental assistants were very knowledgeable and friendly. Dr Merchant was also friendly and knowledgeable. I could tell he knew what he was doing. All the equipment in his dental office looked like state-of-the-art equipment. Needing a root canal can be extremely painful. Dr Merchant new all the tricks to ensure my tooth was properly numbed before performing the proceedure. As expected, my tooth was slightly sore for about two days. Now my tooth is doing fine. I just wanted to formally thank Dr Merchant and his staff for their professionalism and and friendly atmosphere. I would not hesitate to recommend his office to all my family and friends. Hopefully I will never need a root canal again, but if I did then I would be a returning customer. Thank you. read more

I can't say enough about Dr. Merchant and his medical assistants. I had a tooth/root canal explode on me and absess. alot of pain. Got me in office quickly for 1st stage of knocking out injection and draining. My concerns were - not losing tooth and the costs with my existing gold crown. In nut shell the tooth was saved along with my gold crown which possiblily a less skilled endonist would of had to pop crown off and replace. This saved me probably $1000. Dr. Merchant has a great calming personality. He's very skilled along with high tech 3 dimension X-rays and also finished job in an amazing fast time with no discomfort. They even follow the finished work with a retake X-ray. Great endontist and friendly office assistants. He's a measure twice and cut one smart Endontist/guy. On a previous visit a year ago I had the symptoms of a root canal on a upper moral. It turned out to be a bad sinus infection which I am prone too. Another endonist was ready to drill into me and who knows what. a cost of $1500 and working on a perfectly good tooth. My gut and my eyes couldnt see the supposed infection that other endonist claimed. So I went to Dr. Merchant and he said I'm not sure, let wait and see. He Prescribed me some antibiotics and sure enough it went away. He is a true professional and could of agreed with other endontist for the bucks. He didn't and that spoke volumes of him for me. So a year and 1/2 later, when I had the real thing, I knew he was the right guy and once again his skill and prudence saved me some big $$'s. Class act and great team. It's a great feeling to have a caring endontist/group who aren't about the money - just great care for your teeth and you. Mike read more

If you need a root canal then this is the place for you. I can't believe how Dr. Merchant was able to save my abscessed tooth. My tooth is very close to my sinuses and ever since my root canal I am symptom free. Thank you again Dr. Merchant. read more

I highly recommend Dr. Merchant to anyone needing Endodontic treatment. Unfortunately I have had a lifetime of dental work with many providers, some good, some not, and so I know when someone is truly exceptional. I have to say my experience, not only with Dr. Merchant, but literally with every single person I encountered on his staff, has been above and beyond. The staff has created a comfortable, positive environment and they know you by name when you call or visit. I had some unusual challenges and had to make multiple visits to the office in a short time frame. They were kind, compassionate and very accommodating when I needed help. You truly cannot find a better person to put you at ease and care for you in the utmost professional manner. I'm a fan for life! read more

Dr Steven Merchant is not only a great doctor, he's an amazing guy! He treated my mom's complicated dental case with ease and his kind office staff worked out a very fair payment plan with me. His office is beautiful, wait times have been very good and his treatments have been virtually pain-free according to my mama. I highly recommend Dr Merchant if you need a talented endodontist! read more

An amazing doctor and staff. Every staff member is warm and friendly. I have had two root canals with Dr. Merchant and he has won my eternal loyalty. Both procedures were pain-free with effective communication throughout the procedure. The technology he uses is top notch. Dental work is never something you want done, but when it needs to be done, Dr. Merchant is the doctor you need to choose. He's also a great person! You are making a huge mistake if you go anywhere else for dental work. read more

Every time I speak with the staff or the doctor, either on the phone or in person, I am impressed with the level of attentiveness and general respect and care I receive. They are a fine example of how patients should be treated in any venue. Even though this practice is out-of-network for my insurance and I pay more for treatment here, it's worth it to me. The dental treatments I received were painless and I have great appreciation and confidence in Dr. Merchant's attention to detail and expertise in all areas. He even returned my call on a weekend during the Covid-19 pandemic and treated me when his office was closed to routine business because I was in pain. Thank you, everyone! read more

I had my first root canal yesterday with Dr. Merchant. I was incredibly impressed with the quality of treatment I received. Everyone at the office was very friendly, helpful, and mindful of my intense anxiety. Dr. Merchant stayed late for my procedure and he really worked with me to make sure I was completely numbed, after I told him about previous bad experiences where I was not fully numbed before dental work began. He was patient and understanding and checked in with me multiple times to make sure I was numb before he began the root canal. Once the procedure began, my anxiety started to lessen and it wasn't too long before he told me we were finished. I absolutely recommend Dr. Merchant. read more

The only comment I have about this particular DDS is that his office staff is horribly rude; specifically Gretchen. The doctor that I was visiting shares an office with Dr. Merchant and OMG, what a smug B*@&h. It's too bad that he gets such great reviews but Gretchen, your first impression his office, skews it so much that I feel compelled to take my time to write this. Shame on you Gretchen for treating people that way. read more

Dr. Merchant is simply a miracle worker. He's the guy you go to to fix the botched work of other so-called dentists. Don't waste your money or time going to any other endo, just get it done right the first place. The reason for the 4 stars is that he is pricey, but he does have state-of-the-art xray machines (no guess work), and he gets the job done in 20 minutes, and zero pain. Take it from someone who knows root canals, he's the best. Who cares about the 'personalities' in the office, you're not there to make friends. I didn't think they were rude, or overfriendly either...either way, I went to him because he knows his job, and does it very well! read more

Well, unfortunately, I have had 9 root canals in my life, and several of them with Dr. Merchant. Every single one has worked as it should, with him. Depending on the tooth, the process can take some time, my last one took over an hour ... but, he takes the time to do it right, and make sure the root will not hurt you, ever again! YAY!! This is the worst pain, and I am in pain right now, ready to go in for some relief ... again to Dr. Merchant! read more

This dentist was a miracle worker for ME!!!! I was having extensive work on my mouth through another endodontist who is excellent as well. I had 2 root canals and a deep filling. I kept having alot of pain. My endodontist sent me to Dr. Merchant for a consult. After x-raying my teeth, he told me my teeth we fine, but I was having serious pain because of my jaw. He got me off all pain meds, gave me a muscle relaxer and after 2 days I was PAIN FREE!!! His staff was polite and they charged me a very minimal for the consultation. I have nothing but great things to say about this Dr. and will be recommending him liberally to everyone I know! read more

From the very first phone call into this office I truly felt at ease and confident that we had made the right choice. I was setting this appointment up for my husband who was already dealing with several medical issues and this just added to the list. Gretchen was kind and caring and made us feel like our questions and concerns were validated. She was precise on all the fees that may be expected (no hidden costs). She and Dr. Merchant worked with us so that we could make if more affordable. We all know root canals are expensive but the quality and exceptional care we received here was above and beyond. Dr. Merchant's quality care was perfect and his assistant (I don't know her name)was great too! My husband loved how he explained every step and educated him on the process. Gretchen was so compassionate. I would give this place 10 stars if I could. read more

Super grateful for Dr Merchant who went above and beyond for me w a dental emergency that started in the ER, w an entire sleepless night of pain, then my general dentist and then a referral to Dr Merchant. He personally called me after hearing what was going on, asked me how I was doing and made a plan w me to be seen sooner than I thought I would be able to. At 12 weeks pregnant, I was totally at ease having my procedure done. Thank you Dr Merchant & I even got to meet his beautiful wife. read more

I can't say I like going to the dentist and I especially wasn't looking forward to getting a root canal, but Dr. Merchant and his staff put me at ease. Dr. Merchant was very informative and kind. He has a very calming bedside manner and explained the whole procedure to me. He was very gentle during the procedure and I have to say that I barely felt a thing. I would highly recommend Dr. Merchant to my friends and family. In fact, some of my friends and family have visited Dr. Merchant as well and they all have had the same experience ! read more

UPDATE: Dr. Merchant himself called and acknowledged my stated concerns and has told me he is dealing with it. While no time machine, he seems to be genuinely concerned. I find it interesting, though, that 8 days after I post this an opposite-scenario is entered in the form of a review. I find Dr. Merchant and his care staff nice, I revert back to my Ferrari reference. This easily becomes a 4-star rating without the billing/snark experience. 5-star reviews are reserved as they are often given when a 3-star review is what should be considered expected and "the norm." Histrionics aside, 5-stars are for above and beyond good business practices, skill and services. read more

Very Professional office. The Dr. is super nice! His assistant and him worked together so well, I thought they could read each others minds... There was absolutely no Bull. He cut to what he could do and what it would cost and then he did the job. He was working on my daughter and I sat nearby so not having the stress of a drill in my mouth I was able to observe and was highly impressed. read more

There is no endodontist better than Dr. Steven Merchant. He has gotten me through Two root canals and I never felt a thing. I love u Dr. Merchant! read more

Had great experiences with three root canals done by Merchant. He's such a great guy I wondered if he could actually do dental work and he really did a wonderful job! He uses the latest high tech video assisted machinery to enable him to do precise work and be sure that the root canals were done properly. I'd recommend this guy to anyone! read more

This dentist actually made my root canal pleasant as did his most professional and compassionate staff. Every dentist should be as caring and friendly especially when you really don't know what to expect as in my case. And his assist Melissa instinctually knew the right music to play to soothe my anxiety. Thank you again as I'm beginning to heal. read more

Fantastic experience overall! Gretchen met me with a smile and made me feel welcome from the moment I walked in the door. In less than 5 minutes I was speaking with Dr. Merchant who made me feel completely relaxed. During my root canal Dr. Merchant and team were very attentive and professional yet personal the entire time -- what a relief! I experienced no pain and could not expect a better experience. Thank you very much, and I will recommend friends and family! read more

No one ever really wants a root canal, but this was about as pain-free as it gets. Very friendly dentist and staff--great communication and super-efficient. I have a neuromuscular disease that makes me a high risk for choking--usually, the dentist's is a pretty frightening experience. Dr. Merchant and his staff were great about making sure I felt comfortable and safe throughout the treatment. Definitely would go to him again...high marks all around!!!!! read more

Great Dr, was really scared today when I went to get my root canal I had previous work done was awful but Dr Steven did beyond my expectations so thankful I didn't even feel anything ..thank you so much for your help Dr Steven. The stuff was really nice to . read more

Dr. Merchant is amazing. His staff is super friendly, and squeezed me into his schedule when I really needed it. I had a root canal and it was painless! I had some anxiety, Dr. Merchant and his assistant talked me through it and helped me a lot. I would recommend this office over and over again. Thanks for such a great experience!!! read more

Dr. Merchant was both professional and friendly. He was able to accommodate my schedule and get me in at a time that he could focus all of his attention on successfully completing my challenging root canal. read more

Dr. Merchant finished my root canal today- I can't say enough about this doctor. He is so patient, so compassionate & so competent. If I moved out of state, & ended up needing another root canal, I would travel far & wide to have Dr. Merchant take care of it. He's that good!!! read more

Greatest experience ever getting a root canal. Dr. Merchant is poised and very caring, he personally followed up with a call that day just to see how I was feeling. And I agree with Miss.O that his assistant Monica worked very well with the Dr. I HIGHLY recommend this endodontist, if you like someone that is particular and precise. read more

I can't believe the last review on here is so critical of Gretchen, the front office manager. She was incredibly kind and helpful during my visit. I have had a few root canals before with other Endo's and I have to say this has been the best experience by far. I just had it done yesterday so I can speak to just the actual experience at this point. I was feeling super anxious about getting it done due to a negative experience at another Endo's office. Here, every person was warm and kind and Dr. Merchent talked me through the experience the entire time. I couldn't have asked for a better experience, as far as root canals go. ;) read more

Name another Dr. that calls to check up on you. Not his front office staff or an assistant., Dr. merchant himself. He truly cares and thats hard to find now a days. Wish the guy did cleaning there so I could see him other than root canals :( read more