I was in this hospital for several days because of a severe kidney infection, and overall my care was excellent. I had gone to my normal doctor's office and a doctor there recommended I go to the hospital to get an ultrasound to see if I had kidney stones. The ER wait was very very long, but I was told almost immediately that a severe emergency was going on next door to me so I have no complaints about that, it was out of their control. Everyone I interacted with was incredibly sweet and patient... except for the two women that gave me my CAT scan. When I first came in one of them wouldn't stop asking me why I hadn't gotten a pregnancy test yet (I never turned one down, the other nurses I spoke to had just agreed with me it was unnecessary) and kept telling me there was no way I could know for a fact I wasn't pregnant if I was sexually active. She kept saying she wasn't going to do the CAT scan until she knew I wasn't pregnant and wouldn't let up until I finally told her I was in a lesbian relationship, to which both of them got noticeably uncomfortable and annoyed. After I got my CAT scan the one that was talking to me saw I had an IUD and demanded to know why I had it. When I said "it's birth control?" she looked at me like I had tricked her, I corrected "it's for maintaining my periods" and she ROLLED HER EYES AT ME. All of this was happening while I had a SEVERE KIDNEY INFECTION and was in some of the worst pain I've experienced in my life. A healthcare professional of all people should know that birth control isn't just for preventing pregnancy. I cannot stress enough that every other person I interacted with was a delight and made me feel cared for, but the unprofessionalism and quite frankly *homophobia* I was treated with by those two women was inexcusable. I didn't get their names, sadly. However! I did get the names of all my nurses throughout my stay -- Abigail, Antonia, and Tamala in unit C2 as well as Leslie, Kim, Tiffany, and Diane in unit C5 were all absolute angels to me and they all deserve raises. Those seven women are the only reason this isn't a one-star review. read more

Ugh yuck not going back here ever again...not a good experience! Do not recommend. The administrative staff are pretty useless.

We live in America ! Why in the world would you give my sick wife a medicine that has directions on how to take with milliliters on it? It is a liquid medicine, IE... "take one teaspoon or one tablespoon! this is actually the dumbest sh$t I've ever seen . You could make someone even more sick than they already are. read more

This hospital has no time for patients. The computer and phone and co-workers seemingly are their pr. I cant believe they charge people for vists. read more

This hospital is not here for patient care ! Phone and wallet stolen 2 weeks ago and when we ask they say "WE ARE LOOKING ! No action is taken ! Treatment is horrible ! Nursing staff are unconcerned with patients care or treatment read more

Please provide your surgical waiting rooms with vending machines. It is hard to spend 6 hours, afraid to leave the area for fear of missing updates, without any access to water, coffee, or food. Also, please staff these waiting areas with a volunteer to answer the desk phone that keeps ringing. read more

MY BROTHER WAS VERY ill. he was in his 70's and had gone through heart surgery two years prior. he was at this emergency room four times. he was suffering from malnutrtion, blood seeping into his body, he couldnt breath, this hospital kept sending him home. at one point a nurse asked my family why they kept bringing him there. he lives out in the country. This is the closest hospital. his doctor would tell my family to take him to the emergency room. finally, on his way to the hospital, my brother died in an ambulance. i will never understand the reason he wasnt in an icu unit. im sure they dont remember my brother but, he deserved better care than the care he recieved from this hospital and the staff. read more

stay away from these quacks,girl almsot died because they wanted to load her up with valium and narcan we she only need glucose treatment, found her out of it with a male nurse sitting right in front of her open legs,then kick me out for sticking up for my girl,they cut her clothes off then kept her underwere ,never been so offended,looking for a lawyer read more

No mercy at Mercy Hospital. The ER staff have poor customer service, no compassion, and the department is managed poorly.

I gave birth to my first child a little over 5 months ago, during that time, the nurses were great, but the doctor that delivered my baby was awful! My nurse specifically told me I could have 3 people in the room during delivery, when the doctor came in she yelled at me saying only 2 people. Learned my lesson and I will never be going there again. read more

The emergency room here is a disaster, on a Monday afternoon my wife and I waited over 4 hours before she was able to see a doctor, the waiting room was packed with at least 20 people in the same situation. There were people with kidney stones, in car accidents, and violent coughing. I had been there 5 years earlier and encountered the same thing, I actually ended up on the floor in distress and they simply brought me a wheelchair. They always say we don't have any rooms available for emergency room patients. They spent millions on some sort of remodel and the tiles on the front of the main building look nice but apparently no interest was given to the emergency room. Maybe we have a doctor shortage. I don't know why it is always this way but the care there is absolutely terrible. Horrible, absolutely terrible. read more

I am not in the medical field, but I am not an idiot and I do know that it is a case by case situation when you go to the emergency room. Someone who could possibly be having a heart attack takes top priority over someone who has the flu or a headache. Keep that in mind the next time you go, someone who was taken ahead of, you might be having a fight for their life right now. read more

While the care is good, BEWARE the billing for Physical Therapy. I was quoted (2 times by Blue Cross and twice by Anderson Ortho) that my cost would be $40. Got a bill for evaluation for $527! Despite assurances that it would not cost hundred of dollars... it cost literally hundreds of dollars. If you do not need PT (as I did not but took because it was quoted as $40) do not take the bait. read more

Absolutely love this hospital. Had to have an emergency surgery this morning and everyone there from the front registering desk to every person I had contact with. Everyone was kind, courteous and compassionate. I was treated as if I were a member of their family. Everything was very clean and extremely attentive. After surgery they all made sure I was comfortable. Answered all my questions and concerns. Made sure I had everything in place and knew what I needed to do once I got home. Got a nice folder with all my paperwork to look back at if I forgot something. This hospital is top notch as far as the same day surgical team that I spent most of my day with. Thank you ladies and gentlemen for taking such good care of me! read more

I had a recent procedure that required an overnight stay. After reading the reviews, I was moderately concerned about how the stay would go. Because of the number of less-than-favorable reviews, I decided to write this review. In all honesty, the stay was great. I want to thank the people who took care of me over the various shifts of my stay. Thank you, Kayleigh, Haley, Amber, Erika, Cassidy, Bryce, and Kristen. Keep caring about your patients, and the negative review will start going in the other direction. All of you were compassionate, responsive, and great. Thank you read more

Awful experience. Held patient who was presenting life threatening symptoms that would require imaging Mercy didn't have. Instead of rushing us to Children's they took us in made us wait, forced us to pay $500 before letting us leave. Once we got to Children's the patient went straight to surgery. Mercy could have cost my child their life. And we still get a bill. read more

Joseph is absolutely wonderful and helpful and friendly. He is definitely a great and caring nurse. He is the best. Kathy an Danielle both did a wonderful job. Well done ladies read more

ER. MY daughter was brought in to ER by ambulance. Without seeing a nurse, she was directed to sit in lobby. Because they had no room. she arrived around 7:30. She was still in Lobby at 8:30 when I came from Maysville KY. She finally was seen and given IV, pain med and Vitals. then with medication she was once again placed in lobby. we set till 10:00 finally she was taken for an ultrasound. also, in ER were person with allergic reaction to medication, man in servere pain who passed out, man with kidney stone and asthma patient who was having breathing problems. these were just a few who told me why they were in ER. read more

if i could give a zero i would. my friend went there exhibiting HEART ATTACK SYMPTOMS. literally chest pain, numbness in the left side of her body and they took her back, drew blood and didn't give her any medication, ignored her pretty much and were just siting on their phones. for some place that addresses EMERGENCIES this is ridiculous. everyone who worked tonight should be ashamed of themselves because that is completely disgusting behavior. their job is to take care of people, and they can't seem to do that there. she left AMA because no one would do anything to help her or tell her anything and they just told her to call an ambulance if things got worse. she was sweating in pain and didn't look well at all. hospitals need to do better. anderson and bnorth are the worst most careless emergency departments i've ever seen read more

It was my first (and last) time going here and even the staff got lost around the building trying to navigate to my appointment. I arrived 15 minutes early and ended up arriving to the door of my doctor 20 or so minutes late because the staff in the lobby were so confused and didn't seem to know what was going on. They looked at me like I was an idiot every time I tried to ask for help checking in/finding my doctor. It was very strange and irritating. My appointment ended up being in a random conference room with an under-certified practitioner who didn't provide any guidance or help on my situation. Waste of time and energy. read more

First off there were no masks in the er lobby. I asked for one, never got it. I also noticed when I left the mask box was STILL EMPTY (6hrs later). Didn't bother to replace or throw the box away. Was there 6 hrs, all I needed was an emergency prescription, didn't even need to be seen. They told me my scripts would be at my pharmacy (in Clifton), I even received a call while I was in there, that one of them was ready! And completely covering by insurance. I go to my pharmacy, they told me the hospital cancelled it!!! They said due to the high cost they sent it to the pharmacy there in hospital bc they wasn't sure if my insurance would cover it. They didn't even bother to tell me! Then they said another pharmacy has it, I go to that pharmacy, they do not have it, they only have one! I asked if they could go ahead and fill it, they tried but it had been cancelled again!!! I have been on a goose chase for 2 hrs now just trying to get my meds!! I will NEVER go here again!!! read more

I'm 71 and live alone. Unable to walk I was transported to the ED by ambulance with a L2 "compression fracture" on 2/10 and was admitted for 4 days, then sent home in severe pain with a 3 day supply of meds. On 2/25 leg went weaker, numb and was in agony (pain), so back to the ED and was sent to Jewish by ambulance at midnight and admitted again for 3 more days because Mercy Anderson had no neurosurgeon! Docs were fine and decided not to operate at the time. Most of the nurses were great too....oh, but a few were awful! At Mercy I was "cared for" by a high strung LPN named Patti. She made it a point to report to tell the doc that I was sitting with my legs crossed and therefore must not have actually been in pain nor did she feel I had mobility problems....she wrote that she witnessed all that and that I wouldn't stop texting to allow my IV to drain properly. She reported that to the doc even tho it wasn't true. At Mercy I never saw an RN only Patti the LPN and a doc twice. My care was sub standard at best, the ED and room were dirty and staffing was clearly very low. The blanket on my bed was dirty. The place was nasty! I wasn't permitted to walk to the toilet and had to page the LPN to go.....and it took her forever to respond to the call button....I understand they're busy but waiting an hour for assistance is out of line. Lucky I didn't pee the bed. I'll never go back to MHA E.D!!! read more

ER physician assistant, Andrew Gaines and nurse Kyle Morgan mocked and made fun of me, a 66 year old, handicapped woman, who came to them for help read more

Worst experience I've ever had a emergency room. 4 hours of nothing. I had my nose and throat swabbed took over a hour for my test to get back and then the nurse had to help me I need to have blood work done and they take my blood and send me to the waiting room for another hour. Me still no pain from my illness. Never tried to help me with my pain or anything. Then they call me back again to talk my vitals again and have me sit alot again for another hour. I'm already getting pissed and 2 nurses peaked in and said nothing to me. Then the last nurse comes in and send me to the waiting room AGAIN. And I just I'm just gonna wait 30 more mins to see it I can finally get fucking help but not I just gave up and left. I'll just take ibuprofen and DayQuil at home and stuffer. At least I'll be comfortable n not have to deal with back cramps from those horrible chairs read more

The patient has no food or water. The patient has been asking for food and water for 1hour and a half. The nurse lied and said it has only been a few minutes. Cafeteria is now closed. read more

I do now know where they find the staff here. worst place to go in the world. i would rather die. ruined my moms life after a botched surgery. went in a few months ago for migraines no diagnosis or restring just gave me and iv and made me wait three hours. my blood eventually started pouring into the line so i called for someone and they discharged me. horrible place to visit. go downtown for real care. read more

Mercy Hospital Anderson - IV line full of blood because my bag ran out and didn't see a soul for three hours - Hospitals Near Me - Cincinnati, Ohio

The birthing center is absolute worst experience of my life! Traumatized to this day! I delivered my 3rd child here. Mt first 2 were in another state. My 1st child was a c- section, my 2nd a v back and delivered in 2hrs. Not just my hospital experience but the obgyn group that delivers there is just as bad. Unfortunately the obgyn group rotates doctors so you never establish a relationship with the doctor who will deliver your baby. Never experienced that in my life. I happened to like 2 out of the 7 doctors. The one on shift the morning I went into labor was one I didn't care for. This group obviously DIDNT SUPPORT V BACK DELIVERIES which I made clear I wanted for my birthing plan. Some hoax about my son's head was cocked to the side and placenta may deliver first and I had to stay in bed for the entire labor on my back! No birthing ball, no birthing bath, no walking to help labor and gravity and no pics allowed in OR! Not 1 pic of me holding my son for the 1st time! Then I was left in bed for hours after a c-section! Photographer comes in to take photos and I hadn't showered or been out of bed! Yes I took the photos that cost outrageous amount, but wanted them since I didn't have that very 1st photo after birth! A joke! A terrible terrible experience! read more

Worst hospital in the tri county region by far. Been twice in a week for kidney stone problems and just got treated like a junkie and didn't receive proper treatment. Staff hanging out and smoking listening to music blaring from a car by the er entrance. This hospital needs an investigation done on what happens there. If they are doing this to me then know others are being treated the same which is unacceptable and they should be held accountable for their actions. read more

I took a relative to the emergency room after two prior visits and one surgery within 3 weeks. when I went into theER to ask for help I had to stand there a while and noticed a man sitting in a chair without a mask on. I was ordered to wait in my car with a smart attitude. After awhile I went back into the ER and asked questions and once again the woman at the desk was nasty. I asked for her name and supervisors name and phone numbers. I noticed the same man sitting there with no mask on. I asked the woman why he did not have a mask on. She was again snotty and said "I do not know why". later I called the number that I was given and it was to the general number at mercy clermont. I was at mercy Anderson. later I found out that the individuals at the ER desk were nasty to two others. where is respect ,caring and covid rules being followed? Certainly not there. my relative nor any relative will ever go to Mercy Anderson read more

Dr. Michelle Federer and Samantha (I'm sorry; I don't know her last name, but she was my contact person) at Mercy Anderson East Obstetrics & Gynecology were outstanding in above and beyond service to me!! They worked with my new pharmacy and spent who-knows-how-much time trying to correct a problem that had arisen with a different pharmacy. In the past, I've also dealt with a woman named Bonita who is very attentive like Dr. Michelle and Samantha. I HIGHLY RECOMMEND this practice !!! read more

This hospital is NOT one that I would recommend to anyone! Unfortunately, a few weeks ago, it was necessary for me to rush my husband to Anderson Mercy ER on a Sunday about 6:00AM due to severe chest pains. The pain was unbearable, he was nauseous, and felt as though he might pass out. My decision was to take him to Mercy because of its close proximity to our home. I now wish I had never done that because I immediately encountered a support staff at this facility that demonstrated a lack of compassion, concern, and professionalism. The man at the ER desk that morning was borderline rude, not to mention detached from his job. When he told me I would not be permitted to remain with my husband because of Covid restrictions, I understood. But when I asked him if there was any location I might be able to occupy as I waited, he answered, "Your car." That was all I received for an answer. I might add that the temperature outside was only 22 degrees. His communication skills were below par, and he made no eye contact with me. All he could tell me was that someone would be down to get my husband. I waited behind the glass partition, and thankfully, a male nurse did arrive to take my husband to ICU. During my husband's 48 hour stay at this facility, my calls were seldom answered, and when they were received, the persons answering were acting immature with their responses. Who are these people Mercy Hospital is hiring? It's obvious they do not like their jobs. The only staff I can commend for their abilities to go "above and beyond" were the nurses. When I finally was able to connect with them, they were on the ball and able to supply information. Thank heaven for the wonderful nurses! While in ICU, my husband was continually cold. The nurses would adjust the thermostat, but no warmth ever happened. He noticed the basic equipment was shoddy, and the bed was extremely uncomfortable. He shared that even the simple device that attaches to the finger to detect a pulse rate fell off repeatedly. Needless to say, after two days of this kind of treatment, my family and I made the decision to transfer him to Christ Hospital. That was the best decision I ever made. It was like night and day from the friendly, caring staff to the outstanding cardiac care he received. An angioplasty was performed upon my husband the next day, and now that he has returned home, his request is: "Never take me to Mercy Hospital again." I intend to keep that promise. read more

I brought my brother here on Friday. Like it wasn't crowded at all, plus all the people seemed nice. We were in and out in about an hour. It seemed clean, although it smelled like a hospital. I didn't touch anything and I used the hand sanitizer. One thing is that there are crucifixes everywhere. Like you don't need to worry about vampires in the ER. Such a comfort. read more

Mercy Hospital Anderson - Like the nicest ER in Cincinnati - Hospitals Near Me - Cincinnati, Ohio

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The ER was poor but the floor staff were horrible. My father didn't have a nurse, PCA or anyone for that matter check on him or peek their head in the room for 4 hours. They talked over me and wasn't interested in my input regarding my fathers care. He called out for the nurses but no one came and he ended up sitting in his own feces. I pushed the call light when I was there during day shift and they ignored the call light. I finally walked out to the nurses station where I found at least 15 staff members talking amongst themselves while his call light was going off. They looked at me in bewilderment as I ask why my father call light had not been answered. They thought that it could be ignored because my father couldn't get out to get anyone but what they didn't count on is that I was there. They have held his medications without the doctor's orders and they have complained in their documentation how they had to do a "complete bed change". Like it is all about them and they are not getting paid to work there. They wouldn't feed him and then chart that he hadn't ate anything. He had bruises up the sides of his chest and abdomen. Do not take your loved ones here! read more

I was in the hospital in March of 2020 to have my appendix removed. It was about ready to burst and I had some "complications". i was there 5 days and the service was terrible. 90% of the nurses had negative attitude and took 30-60 minutes to come into the room when I requested something. ALthough I do want to give a shout out to one WONDERFUL nurse that worked weekends, 3rd shift. She was the first one that actually helped and made great suggestions to allevate the pain, and genuninely listened to concerns and followed up! I'm not a person that commonly does reveiws... good or bad. But my dad was recenetly admitted to Anderson Mercy in Dec 2021 and his care was awful too. He just got re-admitted today and praying he can get the care needed. read more

My daughter went into that hospital July 4, 2020 to have her healthy baby boy. He developed jaundice, so they gave him the light blanket. 3 days later...his numbers are good, eating well, sleeping (like a baby) showing little to no risk, but the "doc" on call wants more tests. After 4 days my daughter insists they go home. The "doc" states if she doesn't get another test (the same test he has had several times since he came down with jaundice) he may have BRAIN DAMAGE and the insurance won't pay for their stay there. The "doc" makes my daughter sign an ADA and open a case with child services. When did it become ok for doctors and nurses to bully/threaten/browbeat us into doing things we, as parents, know better than to do??? All I can say is-DO NOT GO TO THIS HOSPITAL, THE "DOCTORS" THERE MAY KILL YOU. Btw...baby is fine. read more

if I could put negative stars I would simply because of their billing practices. I sent my daughter to Mercy Anderson Hospital outpatient physical therapy clinic while she was on spring break in Cincinnati because she had a foot pain. She is a collegiate athlete and I figured why not get it taken care of since they are within my insurance plan. They estimated the cost would be about $275 bill to the insurance prior to treatment. They ended up billing $1243 to my insurance company for two physical therapy visits. I happen to be a physical therapist in Arizona and I was absolutely shocked and appalled that a company would bill this much for two PT visits. I feel this is gouging and absolutely unreasonable. Then 16 months after date of service I got another bill for $98. So I am ending up paying out of pocket $450 for two physical therapy visits. When my daughter is home in Arizona and she has physical therapy needs the outpatient clinic I sent her to, because I don't work in that specialty, does not take insurance and it would've cost $150 for the evaluation and the revisit. I would never ever send a family member to a Mercy health clinic. read more

As a paramedic myself in the area, I am very familiar with the protocols and standards that are supposed to be held high in emergency medicine. I came to be seen for what I deemed an emergency (palpitations and shortness of breath). I never visit the ER unless I am bringing a patient there, but these symptoms were quite alarming, as they'd be for anyone. At triage, the woman drawing blood had no gloves on and had zero aseptic technique (wiped the alcohol incorrectly and touched the site with her ungloved hand prior to sticking me with the needle, which is dangerous due to the threat of infection for both of us). They may also want to brush up on 12-lead ECG electrode placement, because the precordial leads V4-V6 were at the level of my belly button (these are all supposed to be on the chest, not the abdomen). I was then placed in a room that had dried blood on the floor and the trash and linen was not cleared, given a gown to change into, and then left alone. The only person I saw for the next four hours was a woman from registration telling me how much I owe them for the hospital visit. I never saw a doctor or nurse. I was never put on a cardiac monitor, nor was I ever checked on. If I would have died in that room, nobody would have noticed it. I ended up leaving after four hours to go to another hospital, and they did not try to stop me. They gave me no counsel or advice, not even an AMA form. In fact, the nurse I talked to when I told her I'm leaving got offended and said "I can't make the doctor come back and see you". This is a very clear violation of EMTALA and quite possibly constitutes as medical negligence. I will certainly never again recommend this place to any of my family or friends, nor to any of my patients. This place is a death trap. read more

I am very frustrated with this hospital. First the were not friendly when we went there. The Dr. and nurses were great. The billing department is an absolute joke to deal with. I got a "discount of 15%" for paying in full. Then I was billed for the "discount of 15%". Customer service would not help and also hung up on me. read more

My mother has received excellent compassionate care here for the last three days. Starting in the Emergency Department, continuing with orthopedic and cardiac care. We are all very impressed with the facilities and level of care. We feel we have been consulted and kept informed at every step. Thank you Anderson Mercy read more

Brought my son here after getting a deep cut on his head from an accident on the trampoline. The waiting room was full but we were promptly brought back in less than 10 min. which I was happy about (considering lots of people use the ER for non emergency reasons) we saw their Doctor quickly, liquid stitches placed and we were on our way. 10/10 read more