Dr Walker is great...always had outstanding results from the urgent care in Imperial...have been to…read morethe facility several times over the years and always got the best treatment with great explanations

1st bad experience: I cut my finger with box cutter. They sent me to the ER because there "could…read morebe nerve damage". ER said you're fine, you can move it. $800 bill 2nd bad experience : receptionist looked annoyed to see me, I told her I didn't have my insurance card and she couldn't help me. I've haven't shown an insurance card at a mercy facility in years. And she was very put out that I didn't register online even though the whole place was empty

Got in and got out quickly! Walked in right into a room. Everyone from the front desk to the doctor…read morewas very nice and professional. Very quick service.

They took $150 from the card on file without billing the insurance first and did not let me know…read more When I called billing, they said they would bill the insurance, but will not get my money back until they are paid by insurance. Other urgent cares do not work that way. They take your insurance and then bill you what the insurance does not pay. I do not think I will get my money back. They will probably make $300 from both me and the insuruance which is fraud.

SSM Health Urgent Care advertises itself as an alternative to the ER for non-emergency conditions…read more That is exactly why my family chose this location. Instead, a fishhook removal and a separate strep throat visit resulted in hundreds of dollars in unexpected patient responsibility. After spending hours on the phone, both of our insurance companies ultimately agreed to reprocess the claims due to concerns about how the visits were categorized and processed. What is most frustrating is the disconnect between what patients are told and what happens after the visit. When people see "Urgent Care" on the building, they reasonably expect urgent care treatment and urgent care billing. Patients should not have to act as middlemen between billing departments and insurance companies to determine why a routine urgent care visit was processed in a way that generated emergency-room-level copays. I encourage anyone considering this location to verify exactly how their visit will be billed and processed by their insurance before seeking care. Transparency matters, especially when families are making healthcare decisions based on cost. The providers and staff we dealt with were compassionate and professional, however something needs to be done about the billing department.

They said I didn't have anything wrong with me - I followed up with my primary care 2 days later bc…read moreI was suffering and she confirmed I did need treatment. Later was billed as an emergency room visit and my bill states I was at the ER at St. Clare Hospital in Fenton. I have been fighting with them, filed a grievance with my insurance, and filed a complaint with the MO Attorney General.

Today's visit started out great. They saved my spot and when it was my turn, they got me into a…read moreroom right away. An EMT came in to check the concern I had about my right shin. His comments gave me confidence that my concern was minimal. He said one of the providers would come in to confirm his thoughts. Fifty minutes went by and I could hear one loud voice and others laughing. This went on until it became clear that no one was getting close to coming in check me out, so I chose to leave. I was greeted after a few steps by the person who was obviously the doctor and leader of the "party" outside my door. He asked if I was leaving. I said I've waiting an hour with no action, so I was going to leave. He told me 'there are other patients, too'. He wasn't taking care of them either. He was rude and condescending and I couldn't leave fast enough. I have counted on this location many times before with much better treatment. Do Better.

I used to love this place. There is one provider who I still love, but when my kids or I don't get…read moreto see her, it's marginal at best. My last visit, however was horrendous. I have an MRI confirmed labral tear plus impingement in my hip. I also have hypermobile Ehlers-Danlos Syndrome, among other things, which makes my joints unstable and pop out of place, plus puts me at a much greater risk for injury. While trying to step on the leg with the labral tear, the leg collapsed, causing my hip to sublux, my knee collapsed and jerked sideways with my kneecap shifting one way and my femor going the other. It hurt like hell and both joints swelled and became discolored. I tried to nurse it at home because females with pain, especially chronic pain are treated like sh*t at ERs and UCs. Even with taking the Norco I already had at home, the pain got worse so I couldn't sleep or walk and I had a big flare up of migraine and occipital neuralgia. I was in so much pain from all of these things, so I finally decided to go to TAUC because I knew they could do imaging to check for worsened/additional injuries, and knowing I had an MRI confirmed tear in my hip labrum (among other issues) so they couldn't try to tell me there was nothing wrong. I was mistaken. Dr. DeLucia was hostile the minute he walked into the room, asking "Why are you here? What do you expect me to do? I'm not giving you any meds." I calmly explained that I had a tear in my left hip and that I was concerned that I worsened the existing injury and also injured my knee. I explained that I even took the Norco that I had at home, but when it didn't help like it normally did, it made me wondered if I caused further injury. I tried to pull up the MRI report confirming the labral tear and he said, "I don't need to see it, it doesn't matter." He walked over, sharply jerked my hip & knee back and forth and the pain was so severe that I shrieked and tried to jump off the table to get away. He said, "Other than the pain you claim you have, there is nothing that indicates any issue." He ordered zero imaging to back that claim up, didn't even raise my pant leg to see the swelling and discoloration. He asked why I didn't just go to my PCP (It was the weekend) he challenged my allergy to steroids that was diagnosed by my Dr after anaphylactic symptoms, plus they are contraindicated in patients who have my health issues, and told me that "if I thought I really had pain I should see a pain management dr. When I told him that I DID have a pain management Dr, he goes, "Oh yeah? Who?" and after I told him the name, he says, "Hmmm, that's funny that I have never heard of him." He walked out saying there was nothing he could do for me. And the biggest problem was when he flat out lied in my chart and said, "Patient asked for Norco by name." I absolutely did NOT, I told him multiple times that I had it at home and had been taking it at home and only came in because it was less effective than usual, making me wonder if I had worsened my existing hip injury as well as causing new injury to my knee. Dr. DeLucia was hostile, careless, spiteful, and FLAT OUT LIED in my chart. Honestly, he's lucky that a bad review is the only action I decided to take after that visit.

Woke up feeling terrible and decided I needed to see a doctor. I checked in for my appointment and…read morewas able to get in within about an hour and a half of waking up. There were some issues with my insurance, but the front desk staff helped resolve everything quickly. Dr. Glaser was great and very efficient. She assessed me right away and got me the help I needed. They even provided on-the-spot medicine for all of my issues.

I recently had to go to Total Access Urgent Care for an eye infection. I called the facility to see…read moreif they could help me and received an appointment to arrive in about 30 minutes. Once I completed the paperwork, I was seen and released within 30 minutes. Great medical care and customer service. The facility was clean. Hopefully, I won't hurt myself again, but if I do, I'll go to Total Access Urgent Care!

I went to this location twice in the past couple months. The first time I didn't like the way the…read morewomen made me feel about being sexually active. Felt a little shamed by the nurse/doctor. (Don't recall who made me feel uncomfortable) On the second instance I came in with pain while swallowing on a Wednesday. I was in the back office for probably less than 10 minutes before they were done with me. I Was tested for strep and Covid. Both were negative, i was told it looks like strep anyways and was sent on my way with an antibiotic prescription. I should have been more vocal about the pain I was in but I was struggling & trusted they knew what they were doing. They didn't even check my ears which I feel like is pretty normal especially regarding a throat problem. Friday, 2 days later my pain was unbearable and I tried to come back at 7:10 pm just to find the office closed and I had to Uber to another location. Was very disappointed with my care at this location. I ended up having an abscess that they should have been able to recognize and help me receive proper care. Unfortunately that wasn't the case. I was told by a different urgent care that I needed to go to the hospital asap it could be a choking hazard and end up being really bad for me. That makes me feel really bad for patients being seen at this location. If you decide to still go here please just be able to advocate for yourself and make sure they are properly assessing you. I would like to note I was the only person in the waiting rooms both times I visited here & they were not busy. Still somehow felt like they just wanted me in and out. Hope this helps! I'm sure other have had better experiences but mine unfortunately were not and I will not return

visited 6/8/24 w back muscle pain received compassionat,…read morecompetent, effective treatment nurse practitioner was very careful, cautious and KIND will certainly recommend

Incredibly disappointed with the lack of care provided. Told me I was the last patient of the day…read moreand they couldn't wait to go home.. it was obvious due to the poor quality of care. I have never been in such pain in my life and told the doctor how severe my throat was hurting. All I got told was to gargle salt water and they sent me on my way after 10 minutes. I just left Total Access today who properly diagnosed me and provided the care I needed. They seemed to actually care about helping me feel better. Fenton urgent care... you will not see me ever again!

Thank you to the doctor and two nurses who helped my grandmother today. Friendly staff and quick…read morecheck in time.

Mercy Urgent Care is strangely located down the road from St Anthony's Hospital behind the Circle K…read moreat Mattis rd. I've been to this urgent care twice. They are efficient, have low wait times and they have labs and X-rays on site. If your dr is through Mercy, all medical findings are accessible through the mercy online system. I like that the info is kept in one place

I have rash on my body so i went to this urgent care but i didn't have insurance so i ask front…read moredesk how much will be and this person tell me it will be cost as what Dr. have done... so ok.. And i see a nurse! No Doctor just nurse and she didn't do any just the check my Temperature... that's it. And they charge me 529$!!!!!!!!!!!!! What the.... and i still have rash on my body the medication not even worked and i call them for refill or what should i do!!!!! And they told me! You have to visit again!!!!!!!!!!!!!!!!!!!!!!! This thief should shut down!!!!! If you do have insurance.... ok... But what is urgent care?????? meaning is make money!

I had a staph infection on my eyebrow with severe swelling around eye and nose. Attending physician…read moredid very little. He drew blood, IV with fluids and sent me home. He didn't prescribe any new medications since the one I was previously on wasn't working. I wouldn't send my dog to this ER.

The care was good, the staff were very friendly. I have no insurance so I paid $175 when they…read morechecked me in. I had my blood pressure taken and my temperature taken. I have chronic COPD so they listened to my lungs. They gave me a breathing treatment and sent me home with antibiotics and steroids. Today a week later, I receive a bill in the mail saying I owe them another $74.92 for, professional fee of $ 196.00 but adjusted $134.58 anda7qqqta $7.50 for the medication the put in the breathing machine. Are you people serious.... Before it was aaper just to die