Great experience all around. I was visiting family in town for the weekend from out of state…read more Starting to feel a sinus infection coming on and signed up on a Saturday morning for call ahead. Got in at 8am and was seen and out the door within an hour. The entire staff was pleasant, friendly and helpful!

Horrible. Took my sister there Monday. We had an appt, yet we waited for two hours for "care"…read more Amanda was lovely, yet no one took her temperature until later, despite complaining about a fever. No covid or flu test. The bathrooms were filthy. I have pictures, bc I was so appalled. All the practitioner did when she came in was make excuses about the system and it being a training day. I did not want to hear it. I had a sister in pain who was not receiving care. Total Access should be ashamed to call that healthcare. We left and I took her to the ER instead. Hire someone to clean! Unacceptable.

I used to love this place. There is one provider who I still love, but when my kids or I don't get…read moreto see her, it's marginal at best. My last visit, however was horrendous. I have an MRI confirmed labral tear plus impingement in my hip. I also have hypermobile Ehlers-Danlos Syndrome, among other things, which makes my joints unstable and pop out of place, plus puts me at a much greater risk for injury. While trying to step on the leg with the labral tear, the leg collapsed, causing my hip to sublux, my knee collapsed and jerked sideways with my kneecap shifting one way and my femor going the other. It hurt like hell and both joints swelled and became discolored. I tried to nurse it at home because females with pain, especially chronic pain are treated like sh*t at ERs and UCs. Even with taking the Norco I already had at home, the pain got worse so I couldn't sleep or walk and I had a big flare up of migraine and occipital neuralgia. I was in so much pain from all of these things, so I finally decided to go to TAUC because I knew they could do imaging to check for worsened/additional injuries, and knowing I had an MRI confirmed tear in my hip labrum (among other issues) so they couldn't try to tell me there was nothing wrong. I was mistaken. Dr. DeLucia was hostile the minute he walked into the room, asking "Why are you here? What do you expect me to do? I'm not giving you any meds." I calmly explained that I had a tear in my left hip and that I was concerned that I worsened the existing injury and also injured my knee. I explained that I even took the Norco that I had at home, but when it didn't help like it normally did, it made me wondered if I caused further injury. I tried to pull up the MRI report confirming the labral tear and he said, "I don't need to see it, it doesn't matter." He walked over, sharply jerked my hip & knee back and forth and the pain was so severe that I shrieked and tried to jump off the table to get away. He said, "Other than the pain you claim you have, there is nothing that indicates any issue." He ordered zero imaging to back that claim up, didn't even raise my pant leg to see the swelling and discoloration. He asked why I didn't just go to my PCP (It was the weekend) he challenged my allergy to steroids that was diagnosed by my Dr after anaphylactic symptoms, plus they are contraindicated in patients who have my health issues, and told me that "if I thought I really had pain I should see a pain management dr. When I told him that I DID have a pain management Dr, he goes, "Oh yeah? Who?" and after I told him the name, he says, "Hmmm, that's funny that I have never heard of him." He walked out saying there was nothing he could do for me. And the biggest problem was when he flat out lied in my chart and said, "Patient asked for Norco by name." I absolutely did NOT, I told him multiple times that I had it at home and had been taking it at home and only came in because it was less effective than usual, making me wonder if I had worsened my existing hip injury as well as causing new injury to my knee. Dr. DeLucia was hostile, careless, spiteful, and FLAT OUT LIED in my chart. Honestly, he's lucky that a bad review is the only action I decided to take after that visit.

Billing issues were resolved in a timely and reasonable manner. We are a repeat and valued…read morecustomer of Total Access Urgent Care.

Woke up feeling terrible and decided I needed to see a doctor. I checked in for my appointment and…read morewas able to get in within about an hour and a half of waking up. There were some issues with my insurance, but the front desk staff helped resolve everything quickly. Dr. Glaser was great and very efficient. She assessed me right away and got me the help I needed. They even provided on-the-spot medicine for all of my issues.

I recently had to go to Total Access Urgent Care for an eye infection. I called the facility to see…read moreif they could help me and received an appointment to arrive in about 30 minutes. Once I completed the paperwork, I was seen and released within 30 minutes. Great medical care and customer service. The facility was clean. Hopefully, I won't hurt myself again, but if I do, I'll go to Total Access Urgent Care!

I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

Clean, fast, efficient! I made an appointment and was in the room moments after my arrival. I'd…read morealready recommended this facility to an out of town friend, who became ill while visiting. He thanked me and it was the best experience he'd ever had with an urgent care.

I go in with a cold coughing horribly sore throat ear pain and lymph node feeling swollen. Me not a…read moredoctor I just know I feel horrible. Half a dozen people say you better have that checked out. Get seen and she explained every symptom away; says if not better by 7-10 days check with your doctor. Why? For another $100 copay? No thanks. Your care was basically a waste of time and money. Will stick with Mucinex cold/flu, taste horrible. It might take longer to work, it's a fair trade off for cheaper OOP costs.

I was referred to Urgent Care from Mercy Express. I had severe symptoms from a respiratory virus…read morethat was causing a high heart rate. Made an appointment and when I got there the receptionist wouldn't look up, gave her my name and she just got up and walked away. I sat there for 20 minutes while they had a meeting. Finally, a nurse looked up at me and asked if I was okay. I said no, she brought the Doctor to me and the woman came over and condescendingly told me that I had a cold and walked away. After doing my vitals, they said I needed a chest x-ray and EKG. They couldn't get a good read on the EKG. So, they came back in and said go to the hospital and walked out of the room. No explanation just leave. I went home scared and fortunately, my PCP called me back and got a chest x-ray ordered and I received the appropriate medication. They never checked my ears, nose or throat after I was rudely told it was just a cold.

Went there for a drug test for new employment at 6. They said that they stop doing drug tests…read more"right about now". If you stop doing drug tests at a certain time you need to post that somewhere on your website. Went the next day and had to go during my work shift. When I came in the front desk lady didn't even know how to check me in. Had to wait another 20 minutes before someone walked up and checked me in. They didn't finish checking me in until an hour after I got in. The two receptionists were gossiping the entire time about coworkers and pa. It's been almost two hou

Mercy Urgent Care sucks. Girl at counter was very short and acted like it was a bother for me being…read morethere. So rude.

Everyone here was extremely friendly and very supportive. I came in with a urinary tract issue and…read moreimmediately had a sample taken and imaging soon after. All of the care team took my complaints seriously and did everything they could to make me comfortable, even when I was waiting for my imaging to be analyzed. Despite the fact that they were busy and I had to wait half an hour for imaging analysis, I feel like it went pretty fast. They also saved me 12+ hours of pain by providing my antibiotic in-store rather than sending it to my pharmacy that wouldn't be open until the next day. I'll absolutely come back next time I have an urgent health issue.

Great experience, did the check in ahead only waited 20 minutes to go back. I got medicine for…read moresinus infection.

I was dehydrated from uncontrollable vomiting. My doctor told me to go to urgent care for a…read morehydration IV. All other urgent care locations near me had no openings. I was directed to Metro Urgent Care by my senior housing services coordinator. The nurse and doctor were wonderful! So compassionate and caring! I was there for three hours. They kept checking on me every few minutes and suggested bathroom breaks during the hydration process. I will surely recommend this Metro Urgent Care location and will use it again if needed.

Hi First I want to…read moresay I really like coming here but I don't. Been here before. Once. I called and made an appointment and her husband told me to come in at 1:45, When I got there. Nobody was there.! Red flag. They couldn't take me. I came all the way from Illinois. I had the new lady ask him why did he make an appointment for me if they couldn't see me. She really had no answer. Just shook her shoulders. Total waste of my drive. This is not even a real doctor. Last time she prescribe stuff I don't need. They re not professional. Even the atmosphere is chilly. Go somewhere else. Many place and urgent cares places to go. Save time!

No one but us was in the waiting room. We waited 2hours before going back to a room. There were no…read morepatients in the back, where we waited even longer. This is the slowest urgent care. The team just hangs out chatting and laughing instead of seeing patients. As you can hear while sitting in the waiting room and in the room. Then they give a fake apology that is clearly a lie, like sorry we have been busy. Busy with who? We were the only ones there!!!!! This is a repeated thing with them. You spend just as much time at this urgent care as you would the hospital. it is ignorant, they need someone there who will make everyone do their job. Look at the reviews!! This place needs major help!

I had a very disappointing experience. The physician acted rushed and dismissive, as if she didn't…read morehave time to deal with me. When I asked if my temperature had been taken, she insisted it had -- even though the staff member before her never checked it. I am 60 years old and certainly know what having your temperature taken involves. She left the room, came back with a thermometer, quickly scanned my forehead, and told me I didn't have a fever. When I asked if my symptoms could be sinus-related, she immediately said no without even examining my throat or nose. When I mentioned that I didn't appreciate her implying I was lying about my temperature not being checked, she said it was written down in my chart -- which honestly made the situation worse. Accurate charting should be a priority. I left feeling unheard and disrespected. I will not be returning and cannot recommend this provider