SSM Health Urgent Care advertises itself as an alternative to the ER for non-emergency conditions…read more That is exactly why my family chose this location. Instead, a fishhook removal and a separate strep throat visit resulted in hundreds of dollars in unexpected patient responsibility. After spending hours on the phone, both of our insurance companies ultimately agreed to reprocess the claims due to concerns about how the visits were categorized and processed. What is most frustrating is the disconnect between what patients are told and what happens after the visit. When people see "Urgent Care" on the building, they reasonably expect urgent care treatment and urgent care billing. Patients should not have to act as middlemen between billing departments and insurance companies to determine why a routine urgent care visit was processed in a way that generated emergency-room-level copays. I encourage anyone considering this location to verify exactly how their visit will be billed and processed by their insurance before seeking care. Transparency matters, especially when families are making healthcare decisions based on cost. The providers and staff we dealt with were compassionate and professional, however something needs to be done about the billing department.

They said I didn't have anything wrong with me - I followed up with my primary care 2 days later bc…read moreI was suffering and she confirmed I did need treatment. Later was billed as an emergency room visit and my bill states I was at the ER at St. Clare Hospital in Fenton. I have been fighting with them, filed a grievance with my insurance, and filed a complaint with the MO Attorney General.

I have been to these Total Access Urgent Care Testing Centers all over town. If you watch their…read morewebsite throughout the day sometimes they have cancellations and you are lucky enough to get in. This is what happened here! I got a covid test, was negative, and was on my way in about 20 minutes. Everyone who works at these places is so nice.

Clean, fast, efficient! I made an appointment and was in the room moments after my arrival. I'd…read morealready recommended this facility to an out of town friend, who became ill while visiting. He thanked me and it was the best experience he'd ever had with an urgent care.

Dr Walker is great...always had outstanding results from the urgent care in Imperial...have been to…read morethe facility several times over the years and always got the best treatment with great explanations

1st bad experience: I cut my finger with box cutter. They sent me to the ER because there "could…read morebe nerve damage". ER said you're fine, you can move it. $800 bill 2nd bad experience : receptionist looked annoyed to see me, I told her I didn't have my insurance card and she couldn't help me. I've haven't shown an insurance card at a mercy facility in years. And she was very put out that I didn't register online even though the whole place was empty

I used to love this place. There is one provider who I still love, but when my kids or I don't get…read moreto see her, it's marginal at best. My last visit, however was horrendous. I have an MRI confirmed labral tear plus impingement in my hip. I also have hypermobile Ehlers-Danlos Syndrome, among other things, which makes my joints unstable and pop out of place, plus puts me at a much greater risk for injury. While trying to step on the leg with the labral tear, the leg collapsed, causing my hip to sublux, my knee collapsed and jerked sideways with my kneecap shifting one way and my femor going the other. It hurt like hell and both joints swelled and became discolored. I tried to nurse it at home because females with pain, especially chronic pain are treated like sh*t at ERs and UCs. Even with taking the Norco I already had at home, the pain got worse so I couldn't sleep or walk and I had a big flare up of migraine and occipital neuralgia. I was in so much pain from all of these things, so I finally decided to go to TAUC because I knew they could do imaging to check for worsened/additional injuries, and knowing I had an MRI confirmed tear in my hip labrum (among other issues) so they couldn't try to tell me there was nothing wrong. I was mistaken. Dr. DeLucia was hostile the minute he walked into the room, asking "Why are you here? What do you expect me to do? I'm not giving you any meds." I calmly explained that I had a tear in my left hip and that I was concerned that I worsened the existing injury and also injured my knee. I explained that I even took the Norco that I had at home, but when it didn't help like it normally did, it made me wondered if I caused further injury. I tried to pull up the MRI report confirming the labral tear and he said, "I don't need to see it, it doesn't matter." He walked over, sharply jerked my hip & knee back and forth and the pain was so severe that I shrieked and tried to jump off the table to get away. He said, "Other than the pain you claim you have, there is nothing that indicates any issue." He ordered zero imaging to back that claim up, didn't even raise my pant leg to see the swelling and discoloration. He asked why I didn't just go to my PCP (It was the weekend) he challenged my allergy to steroids that was diagnosed by my Dr after anaphylactic symptoms, plus they are contraindicated in patients who have my health issues, and told me that "if I thought I really had pain I should see a pain management dr. When I told him that I DID have a pain management Dr, he goes, "Oh yeah? Who?" and after I told him the name, he says, "Hmmm, that's funny that I have never heard of him." He walked out saying there was nothing he could do for me. And the biggest problem was when he flat out lied in my chart and said, "Patient asked for Norco by name." I absolutely did NOT, I told him multiple times that I had it at home and had been taking it at home and only came in because it was less effective than usual, making me wonder if I had worsened my existing hip injury as well as causing new injury to my knee. Dr. DeLucia was hostile, careless, spiteful, and FLAT OUT LIED in my chart. Honestly, he's lucky that a bad review is the only action I decided to take after that visit.

Billing issues were resolved in a timely and reasonable manner. We are a repeat and valued…read morecustomer of Total Access Urgent Care.

Great experience all around. I was visiting family in town for the weekend from out of state…read more Starting to feel a sinus infection coming on and signed up on a Saturday morning for call ahead. Got in at 8am and was seen and out the door within an hour. The entire staff was pleasant, friendly and helpful!

Horrible. Took my sister there Monday. We had an appt, yet we waited for two hours for "care"…read more Amanda was lovely, yet no one took her temperature until later, despite complaining about a fever. No covid or flu test. The bathrooms were filthy. I have pictures, bc I was so appalled. All the practitioner did when she came in was make excuses about the system and it being a training day. I did not want to hear it. I had a sister in pain who was not receiving care. Total Access should be ashamed to call that healthcare. We left and I took her to the ER instead. Hire someone to clean! Unacceptable.

No one but us was in the waiting room. We waited 2hours before going back to a room. There were no…read morepatients in the back, where we waited even longer. This is the slowest urgent care. The team just hangs out chatting and laughing instead of seeing patients. As you can hear while sitting in the waiting room and in the room. Then they give a fake apology that is clearly a lie, like sorry we have been busy. Busy with who? We were the only ones there!!!!! This is a repeated thing with them. You spend just as much time at this urgent care as you would the hospital. it is ignorant, they need someone there who will make everyone do their job. Look at the reviews!! This place needs major help!

I had a very disappointing experience. The physician acted rushed and dismissive, as if she didn't…read morehave time to deal with me. When I asked if my temperature had been taken, she insisted it had -- even though the staff member before her never checked it. I am 60 years old and certainly know what having your temperature taken involves. She left the room, came back with a thermometer, quickly scanned my forehead, and told me I didn't have a fever. When I asked if my symptoms could be sinus-related, she immediately said no without even examining my throat or nose. When I mentioned that I didn't appreciate her implying I was lying about my temperature not being checked, she said it was written down in my chart -- which honestly made the situation worse. Accurate charting should be a priority. I left feeling unheard and disrespected. I will not be returning and cannot recommend this provider

Great and friendly staff! Carl, the X-Ray technician greeted me upfront & was very nice when taking…read moremy vitals & performing X-rays. Doctor Laura was just as awesome & compassionate. She prescribed medications for my bronchitis and was very thorough about them, which no other doctor has been before. They both ensured I was comfortable and getting the care I needed. Will definitely come to this location again.

From the owner: Experience exceptional care and convenience at Mercy-GoHealth Urgent Care located at 13275…read moreManchester Rd. We offer personalized treatment, transparent costs, and a dedicated team of providers equipped with advanced technology. From common illnesses to minor injuries and pediatric needs, we provide care for the whole family. This Des Peres urgent care in Missouri has evening, weekend, and holiday hours, and access to the Mercy health network. We're here for you when you need us. Save your spot online or simply walk in for prompt attention.

I use this clinic on a regular basis! The doctors are always friendly and extremely thorough. I…read morehave always had the best care and am feeling better in no time. I can always depend on this clinic!!

We have had nothing but very positive experiences with this location for minor healthcare needs…read morethat couldn't wait until our doctor's office or pediatrician was open or available to see us. Examples of reasons we've gone here are strep throat, ear infections, swimmers ear, and sinus infection. We were properly diagnosed, we were seen at the time we expected (not a long wait if we walked in, seen within 5 minutes of appt time if we made an appt prior to coming in), ans it was very convenient to be able to pick up our prescriptions right there. Definitely recommend! I have gone to another chain pharmacy that offers medical visits and have never received this level of care. (The other location even sent me home after missing a pneumonia diagnosis & telling me I just needed to "let the cold run it's course." The other pharmacy has also mixed up prescriptions that would've killed or harmed our unborn child. Thankfully, we caught it ourselves at home.

I have to say that I haven't always liked the service here. My daughter was so sick and needed to…read moresee someone right away. I booked an appointment. When I got there, they were busy. Melissa front desk who was the MA was so kind and pleasant. she would answer any question I would have before being seen. She warned me that they are running behind but kept me in the loop about how much longer it would be. Once we were seen by the NP Timothy, I couldn't believe how thorough he was. Usually, you are in and out with a script. He went through all her symptoms one by one and told me how to treat her with multiple diagnosis and he would recommend seeing an ENT for her tonsils to be removed. when I left, I felt I truly had a game plan for my daughter to get better. Thanks, Tiffany

Get turned away 40 minutes before closing. Not even asking weather or not this is something that…read moreneeds to be addressed right then or asking what is going on they just said that "they are closing and all the rooms will be filled before to long." Never liked mercy to begin with looks like this just put that fact in concrete

I had a great experience. I walked in, chatted with their friendly desk staff and was able to fill…read moreout paperwork and get taken back for care very quickly. After seeing the doctor, I was able to get my prescription in the office. I was definitely in and out in about 30 minutes. I will come back if I ever need to!

There is absolutely nothing Urgent about this Care…read more I have been to this location multiple times for varying reasons, I stopped coming here because spending 3-4 hours at an urgent care is absurd and besides the point of going to one in my opinion. I started going to another one down the street for the last few years. Today someone convinced me to come here again, they raved about it. So I got in the online que at 12:15 as 5th in line, by 1:30 they told me I was 2nd in line and should check in. They finally walked me back into a room at 2:10pm and here it is over an hour later and I'm still sitting here waiting. I likely need to be tested and that's going to be another 30 min to 1 hour to go AFTER they finally come back. If you're on this long of a wait, communicate! I will never be back here.