I took my 2 year old daughter in on Jan 1 because she had a high fever and I was getting wildly…read moredifferent temps on the three thermometers I had at home (ranging from 99 to 108!). I checked online but didn't see holiday hours posted anywhere so I assumed they were open normal hours. However, when I walked in there was a sign posted on the door saying they closed at 4pm and I got there at 3:45. I felt bad for coming in so close to closing but it was a long drive and my little one wasn't feeling good. Everyone was courteous, professional, and attentive even though I know they probably wanted to get out of there. They even took some time to wait for the fever reducer to start working.

Had a very positive experience here recently. I appreciate the immense precautions they took to…read moreprovide care during a public health crisis. Arrived as a walk-in. Was screened relatively quickly and then was allowed to complete registration and check-in online (in my car, on my phone). Was then able to be seen in my car. Their curbside care protocols were excellent. And they were attentive in their care.

I highly recommend this clinic, prompt service and the staff was very friendly & knowledgeable…read more The NP Susan was amazing and got us in and out quickly.

From the owner: Local Physician owned. Walk Ins Welcomed. ALL your urgent…read morecare needs- Flu/Covid/RSV testing on sit. Physical exams, DOT, IV fluids, Vitamins Med-spa- Microneedling, Botox/Xeomin, Chemical Peels Labs, Refill prescriptions, Weight Loss

Every time I've been I've gotten right in. The doctors are thorough and compassionate. I especially…read moreappreciate there's an X-ray machine on site so I didn't have to go to another location as this is more convenient.

The ladies at the front desk were discussing how ready they were to go home. (It was an hour…read morebefore closing time) The nurse was incredibly rude. And, the provider that saw me didn't listen to a word I said. She was rude as well and it seemed as though she was in quite a hurry. That was very disappointing. I will not return to this location.

The quality of care, the efficiency of the staff and their diagnosis was spot on. They took great…read morecare of me!

Very convenient location. Opened a little earlier than another location, which was SO appreciated,…read morecuz I was desperate for help with an emergency dermatitis rash! Care was professional and informative. Receptionist was a lil grumpy, but it was early and there was no coffee so I sure don't blame her! Definitely recommend this location!

This is NOT an urgent care -- do not be deceived. A visit here will not be billed to your insurance…read moreas an urgent care visit but as a doctor's appointment. This can cost you a lot of money if you are from out of town and out of your own network.

I went here on a Sunday, I had a infection of some kind, running a fever. The doctor looked me…read moreover and gave me antibiotics, one of day for 5 days and sent me on my way. They didn't take any blood samples, chest x-rays, anything that would help in telling them what was wrong with me. Monday went to the ER, blood sample, chest x-ray told them I had pneumonia in the right lung. Needless to say I won't be going back to Genesis Convenient Care.

Was in er for low electrolytes...treated quickly and had ekg and chest xray. A resident physician…read morecame in and was very nice. Had fluids and labs by attending Dr. Nurse very sweet. Best experience in this er!

After four weeks of attempting to coordinate care with Genesis Home Medical, I have decided to…read moredisengage entirely. Following the submission of my referral, I received a text message a week later stating that my records were under review and that I would receive a follow-up call to schedule an appointment. That call never came. When I followed up myself, I was informed that scheduling could not proceed without the complete records from a sleep study conducted over two decades ago. This requirement is not only unreasonable but also profoundly out of touch with the realities of long-term medical care. In the 20+ years since I received my CPAP, not a single provider--whether physician, home health company, or insurance--has required those records, or EVEN asked to check the machine. Expecting a patient to retrieve documentation from a defunct sleep center or from physicians whose practices have changed hands and locations multiple times, especially from an era when electronic medical records were barely in use, reflects a disturbing lack of flexibility and common sense. This experience demonstrated a clear failure in communication, accountability, and patient-centered care. I would strongly advise others to seek alternatives.

This review is for Mercy Medical Center as well as Dr. Roger Ott, Jr. and staff. I had occasion to…read moreundergo some day surgery here under the care of DR. Ott. I just need to say that from reception to registration, to surgery and post-op I was very impressed with the professionalism, efficiency and personal attention from the staff here. I was properly informed about the procedures, the costs, the expected outcomes, which his not often the case (and may I add not at all the case with the referring doctor in Galena.) So, I really appreciate the care I got here, coming in with no expectations. Thanks, guys and gals!

If only zero stars was an option. Billing has owed us money for 6 moths and just flat out refuses…read moreto address it. We reported it to BBB and they responded that they would issue a refund. That was 3 weeks ago and still nothing. When my wife contacted them again to see what was the delay, the treated here like some scam artist and told her to be patient. So disgusting.