I ordered flowers to be delivered today (1/16/26) for a friend's birthday. The flowers were NEVER delivered! I never received a call or notification that the delivery could not occur today or would not be delivered today. I am extremely upset and disappointed. It is embarrassing that I had to contact the intended recipient to check on the surprise delivery only to be informed that it NEVER happened. read more

Stay away! Worst floral arrangement ever received. They must have run out of white carnations and completed the white dog with silk carnations the whites didn't match. Must have been low on red roses as well because the arrangement showed numerous roses this has a couple the rest is filled with cheap flowers spread out and big empty spaces instead of the full basket shown. It is a disgusting mess. Not worth the price. Not near as shown and something that was looked forward to a real disappointment. NEVER order from them and if you order from 1-800-Flowers specify not this location. read more

not a real flower shop. address looks stolen too. scam. they're going to catch your eye with cheap prices that aren't realistic.... don't fall for it. you're not gonna get what your ordered. read more

Delivered to Funeral Home on 10/06/25 for service that was held *five days earlier* on 10/01/25. No answer to our multiple phone calls to (203) 237-2111; the surviving family members live out of the area; don't even know where to begin to locate the purchaser. DON'T USE AVAS FLORIST AKA THE FLOWER SHOP AKA MERIDEN FLOWER SHOP read more

I placed an order for my cousin and her husband, wanting to cheer them up. I picked out what I wanted from the site that they show s theirs. Shortly later in the day they phoned me saying they didn't have a certain flower, "okay, but what about the others?", fine no problem she said. Well, I wish I had read the reviews before I started this nightmare, so I guess I should be angry at myself. So, I get a call the next day with a picture of the arrangement I had sent..NOT even close to what I ordered. Talk about being embarrassed.. I went to their site to pull up the photo and they had already taken it down. I said to my husband ,we would have been better off walking the highway, picking weeds and shoving them in a Mason Jar, sending it up to them. It would have been much prettier for sure.. 80 + bucks down the drain and all they keep sending me is an email asking me for a review. Are they that stupid? I guess they didn't care for my honesty with either one because they haven't printed either one. I came across this site, so maybe now people will join your's in reading that this place isn't fit to pick a dandelion from the back yard...... read more

I currently live in California and I called to see if I could have flowers delivered to my mom for Mother's Day and asked if they were doing deliveries. Both people I talked to were almost annoyed that I called, and after being transferred to a women she was so snappy and condescending. She immediately began asking me who the flowers were going to and I told her I hadn't figured out what I wanted to send I was just looking for delivery information. Before I could even say I'll figure that out and call back she cut me off said "what are you talking about?" and began to explain that they are only doing certain bouquets and they start at $60 and up. Which is fine but how would I know have known that? I was a potential customer just calling for basic information on their services. She continued to talk over me really nasty and I said "this is just feeling a little too aggressive for me to spend my money here." She said "that's fine." I wished her a good day and hung up. I literally still can't believe how quickly she got angry. She should not answer the phone if she doesn't want to answer simple questions. Also the information she was so sure I should have known was nowhere on the website so this establishment should not be so angry about explaining policy's that are not posted. Flowers are expensive and I love the idea of supporting small local business but this one I can't support. There are other great shops in Meriden so I will be ordering from them. read more

First of all I am shaking with anger. I received a mum plant today from my Mother (get it). She wanted to send me something fallish It was a yellow mum in an ugly tulip container. I attempted to take the mum out to put it in a different container when I realized they just shoved a round container into a square pot. I called them and the manager George there stated to wait for the plant to die to remove it. This was his suggestion?! He said it wasn't a hearty mum and shouldn't be put outside. I got off the phone (after no help and feeling violated by his condescending nature) I went over to the plant and looked again and there was a "Home Depot" tag sticking out that talks about how to plant it (yes PLANT IT) Meanwhile I spoke with my mother who was very upset that it wasn't what she ordered. She wanted some flowers in a pumpkin. They said they didn't have that but they would have a design specialist create something else. Umm a mum shoved in a container that had tulips on it? Now I am mad...I call back to talk to the owner. George is on the phone again who continued to be incredibly rude and insulting. He said she only paid $25 so what did she expect. ARE WE KIDDING? I am fuming at him. How can you treat your customers like crap!?! So to sum it up. George will insult you, tell you to wait for the plant to die and then be sooooooo rude. I will be contacting the owner or more importantly maybe the better business bureau!! read more

The woman answering the phone is rude. I tried calling her about a delivery and she rudely spoke over me. She actually hung up on a family member previously. I tried looking for the physical location 8 w main st. Does not even exist. I wouldn't take a free plant from theses people. If I'm going to spend my money it's going to be with people that are kind. read more

This flower shop is terrible. I ordered to bouquets on Sunday to be delivered on Monday for birthday presents and I1 was delivered and 1 was not and mind you it was for twins .So you know how I felt when one didn't get there bouquet. So I calked and they said theres nothing they can do this stuff happens. Very disappointed and will never use them for flower delivery again .can't trust they'll go out same .I read more

STAY AWAY!!!! I wish I could give "0" stars. I tried to order flowers for my Aunt online. It was late in the afternoon but the website said if I order within the next five minutes they would be delivered today (5/1/17). So I placed an order. After I placed the order I called the number to make sure they had received my order. I spoke with "Dee" who said she didn't see my order and then a few minutes later she found it on her desk. She told me that it was too late and she wouldn't be able to have my flowers delivered because all of her drivers were already on the road. Which was fine. It was my fault for placing the order so late..... So I then asked if I could cancel my order since they wouldn't be delivered today. And she said I had to go online to cancel an order. So I go online to the website where I ordered them, and I clicked on the page to cancel my delivery. It says in order to cancel a delivery I have to call the store. So I call Dee back and she tells me she has no control of the orders and can't cancel it for me because an outside company does the billing for them. I HAVE to do it online. No where on the website is an email or a phone number for the outside company that does the billing!!!! So I figured the flowers would be delivered the next day. NOPE!!!!! But I was still charged!! I called back and spoke with David this time who said he saw the flowers go out. Yeah. Well she never got them!!! So he said he would credit my account. I looked today. Still no credit. And still no flowers!!!!! I called and one person says it takes 30 days for a credit. And then I hear David in the background say 7-10 business days. Never once did I get an apology from this place. Don't ever order from them. They are a scam. And If don't have my money in 7-10 days I will be contacting the Better Business Bureau!!!! Which I probably won't have my money like my aunt doesn't have her flowers!!! Lol. Ugh I am so mad! read more

Very creative arrangements. Excellent selection in both variety and beauty. There was a mix up in my order because of the holiday rush and my last minute request. They delivered a great replacement arrangement. They were friendly afterwards when I had some questions regarding the switch. Technically they are allowed to make it because it is the small print in the agreement but I think anyone appreciates a heads up. I had to be a little persistent but they were great in offering a follow up. I also felt better about ordering locally instead of a large online retailer. read more

This has been the worst experience ever. If I could post pictures of what I ordered v. what was delivered you would be in awe. I called twice and sent two emails with photos and no one could be bothered to call back. I have disputed the charge but want to prevent anyone from having to endure the embarrassment of what they deliver. I also have contacted the major online flower shops to warn them of the liability this place poses if distributing ordered to them. read more

I too am shaking with anger. Placed order on Friday for a Saturday delivery for a birthday on Sunday. Come Sunday, we learn that while the recipient was home all day on Saturday, no one called, and no one came by. We also had not heard a thing the the Meriden Flower Shop, so of course we had assumed that the delivery was on track. I emailed the Flower Shop - got no response. When my husband called on Monday afternoon, the employee he spoke with was SUPER rude and said they had tried to deliver the flowers with no luck. Turns out that they had copied the phone number down wrong from the online order form. One would think that when they realized they had the wrong number, since they had my contact information on the order, they would have contacted me, or when they were unable to deliver, provided me with some sort of update. Nope. One would have thought that upon learning that THEY HAD MADE A MISTAKE, and thereby failed to deliver birthday flowers, they would have taken responsibility, given us a price cut, heck made the delivery free, or at a minimum APOLOGIZED. Nope. read more