I would give them a 0. I will second the fact that they are terrible in their maintenance. Customer…read moreservice is a joke! Rude and won't even let you talk. I wish I would have taken the lady's name. It was terrible! I am away from home on work. I cannot access their portal to pay as it says that I don't have access since before their 3rd day policy. It still says that they I don't have access. She refused to help me or send me another portal link. All she said was that she sees that I have access. No working with me to guide me another route. check if I had something wrong... of which I always make my payments through the portal and this was the only time I had this issue. Terrible!! Embarrassing as a business and character is terrible!! This is the first time I will be late paying my rent due to their negligence in assisting and their policy is $10/day that it is late! I won't be in town until 16 days into the month! This is insane!

Poor customer service when u try get I contact with the agency no one available they don't keep up…read morewith your personal info they don't report back to you when things need to be done

MOLD! This place looks nice enough from the outside but the problems start after you move in. We…read moregot mold months after moving in when we call them and they make it seem like it's normal saying the windows seals are broken and all they do it's clean the mold and not actually fix the problem that causes it. We then got mold in our closet and we lost several personal items that they don't replace and then mold showed up in our bathroom, which they open the wall full of mold and left the wall open for almost a month with the mold everywhere due to bad communication with maintenance. We renewed our lease because we thought the mold was gone but as soon as it got cold the mold came back. We are breaking our lease because this apartment is no longer a healthy environment for us I have 2 small children that keep getting sick and now because we want to leave to keep our family safe we have to be punish and pay a Huge fee. Once I sent the email with our reason for leaving they want to "fix" the problem. The walls are paper thin so you would hear EVERYTHING! And some of the neighbors thing they own the Parking because they been here longer! I would not move here but if you do test for mold and other things. If you want to get in a screaming match with anyone the office manager it's your person! Ever since we said we are moving every time she speaks with my husband she is soo unprofessional!

This was a nice place to live. It is a very clean environment. The common areas were kept clean…read more The staff is very customer friendly.they are animal friendly. I would definitely recommend this place to live to others.

Beautiful complex. Great pool area. Huge apartment size!read more

I have been here for over six months and cannot tell you how much I love it here! It is a very…read morenice, quiet place. The people including staff are wonderful and pleasant. The apartments are well insulated so I don't hear a lot of noise from others unless they are outside or in the hall. Once the door closes, it is quiet as can be! A beautiful complex in an ideal community. Safe and sound. I'm home!

Office is amazing. Great people. I have lived here for a few years. The walls aren't super thin so…read moreyou can't hear neighbors. Very large living room and kitchen just wish there was more counter space. My y many pros. Huge con is it takes forever for maintenance to actually get things done. My favorite part is washer and dryer hookups in your townhouse and if you don't have a washer or dryer yet there is one In Office and pool for summer but pool hours are not the best. No pool during lunch or after work is a down side but otherwise great place to live.

From the owner: At Cherry Hill we offer the largest 2 and 3 bedroom townhomes in Northwest Indiana along with…read morefirst-class resident service and 24-hour emergency maintenance. Each townhome comes equipped with gas stove, fridge, dishwasher, and washer/dryer connections. Enjoy your own private entrance and patio perfect for entertaining! Our community also features a dazzling resort-style pool and relaxing clubhouse. Our community is nestled in a quiet, residental area of Portage,IN close to shopping, restaurants, and the shores of Lake Michigan. Come experience the difference at Cherry Hill!

They do what they want to do no matter if you tell them not to go into your apartment when you're…read morenot there

Moved in not long ago but like it so far maintenance keeps up with plowing the parking lot and…read moreKelly and Shelly in the office are really nice!

I have in the find my apartment very cozy and not bothered by other neighbors. I'm facing the woods…read moreso I get a beautiful view of Nothing but woods. The ladies that run the office are on it and don't let anything slide. If you're gonna mess around they'll toss you out. I feel safe raising my son here. It's also the cheapest apartments in the area.

This place is an absolute joke. Don't think because of the amount you pay you will get an amazing…read moreapartment. I pay $1600.00 plus for the 2bd 2 bth unit. Today was by far the worse days of living here. My front door has no weather stripping so it's frozen. You could hear and feel the cold air coming in from the outside not only through the lack or weather stripping but in the living room where the floor and wall meets. I did call the office and all they said was put blankets around the window. How does that solve the issue?? Your charging me $1600 a month to reside here and that's the best you can come up with as a resolution? I lived in other apartment complexes before not paying nearly as much and never had to endure with what I did today. These buildings are over 10 yrs. old and the issues don't justify to what there charging to live here. I will not be renewing my lease. I feel sorry for anyone to decides to rent here cause for what they charge the buildings are not up to par. They are charging the same amount as brand new Apartments in Valparaiso that were built less than this and don't have nearly as much problems. Do yourself a favor and run and don't look back. The office staff and maintenance is great. Lake Pointe Apartments are now owned my Morgan Properties and there hands are tied, but again stay clear of any owners with the name Morgan Properties. I have photos from the issues I ensured today. I won't post them here. The office manager has been sent them and the issues although I know nothing will be done.

From the owner: Lake Pointe Apartments is located in Portage. We are conveniently located on Highway 6, less than a…read moremile from the IMAX Theater & Portage High School, and only 35 miles from downtown Chicago! Our community is resting on beautifully landscaped grounds, surrounding a peaceful lake, and within minutes of Indiana Dunes National Lakeshore Park on Lake Michigan. Offering scenic views and fireplaces in select apartment homes. All major kitchen appliances are included, balconies or patios with individual storage units, full size washer and dryer connections are in every apartment. With spacious floor plans, a pool and our clubhouse that is perfect for all of your special occasions. Lake Pointe truly is the best kept secret in Northwest Indiana.

Since new management took over late 2023 things have improved. The office staff is friendly and…read moreknowledgeable and follow through is finally a thing. The maintenance staff Angelo, Javon and Kyle are friendly, very knowledgeable and take pride in their work. Being an older property there are going to be some issues related to that, however it's nice to finally have a team in place that cares about our concerns and takes them seriously. The apartments are big in area and I feel very safe here. Would definitely recommend this property for individuals of any age from young adults to retired folks, or families with children. Great location with tons of restaurants and shopping located within 5 to 25 minutes of the property.

Alright at first, then went sharply downhill…read more Pros: Nice pool, well kept grounds. Cons: Animals in walls, dishonest office staff, mediocre maintenance (refrigerator door put on upside down after refrigerator went out and had to get a new one). Not all electronics work in apt (thermostat, intercom), sliding door didn't lock and wasn't fixed. Our apartment had animals in the walls which made a lot of noise in the middle of the night. One night an animal started eating through the drywall in our bedroom and was sticking its paws out into the room. I called the emergency maintenance line and no one ever answered my call. Had to barricade the bedroom door so when the animal broke through it wouldn't be free in the apartment. Went to the office the next day and they offered to put poison in the wall, but didn't care that there would be a smell of dead animals in the walls. Poison was sprinkled in one wall and the animals kept coming back. 8 subsequent calls were made over 4 months time and we were told they would think about fixes, but nothing was ever done. POOR customer service.

Outstanding people. The staff are all very pleasant and very knowledgeable. Portage Real Estate is…read morea Legacy in Portage that began with a well dressed gentleman who wore a suite everyday, his passion and drive for success is what made Portage Real Estate. They continue to live on with the same passion for success. This is my Home Town. And Portage Real Estate is what made my home possible.

Went into look at the rentals they had listed. 20 min later, after being ignored I walked out. Was…read moreasked to come back in and promised I would be helped. The tone used was condescending. And the home showed looked as though the last tenant was evicted yesterday.