less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

Great work at an affordable price! I think I have a new guy for plumbing! As owner of several…read moreproperties I get hiccups from time to time I need my cost to be low the knowledge to be high. I will work with him again! Finally!

5/5 My husband and I had an excellent experience with Jay…read morefrom Peacock Plumbing. He was professional, prompt, and extremely knowledgeable. He quickly diagnosed the issue and explained everything in a way I could understand. The work was done efficiently, and he left the area clean when finished. It's hard to find someone you can truly trust, but I'll definitely be calling him again for any future plumbing needs. Highly recommend!

Water heater went out so went to Lowe's to find a new 80 gallon electric.The biggest they had was…read more50 gallon,Dude says to try Maumee Plumbing.They had what I needed in stock and everything else I needed to get it hooked up.Very knowledgeable staff that were patient with a knucklehead like me who doesn't do this every day,they got me hooked up and out the door in way less time that it would've taken at Lowe's no doubt.Im happy this place is on my radar now for plumbing supplies,quality product and quality service.

First off, I must say that the people who answer the phone at Mr Rooter are extremely pleasant and…read moreprofessional. It was no problem when I asked to change the appointment window (two-hour window) and to reschedule my appointment for the next day. I spoke with several people during the scheduling process and all were extremely pleasant. Second, Patrick, the technician, showed up exactly as scheduled. He was extremely professional and gave me an estimate that I agreed to before he began the repair work. He successfully fixed a toilet, resolved a water pressure issue, and installed a new shower head. He also pointed out an issue that could require service in the future. I opted not to have it done immediately. I think the price was reasonable based upon work performed. I would recommend Mr Rooter and wouldn't hesitate to contact this business again.

Total rip off my family had these guys come out and they charged 2900 dollars to not even fix the…read moreissue. They where to come out and fix a clogged toilet which they then charged for random things that where never done. They said that their sub pump was bad in which they took and the sub pump was brand new. Asked for the pump back and they wouldn't return the pump back. Not even a week later the toilet had the same issue and this company wouldn't even stand behind their work and come check it out. This company is a total rip off avoid this company at all cost go somewhere else

I had a pipe burst and was recommended Alternative Plumbing by our previous plumber who retired. AP…read moreanswered the phone and got me an appointment the same afternoon. There guys who came out were nice, knowledgeable, and really knew their stuff. 30 minutes later, everything was fixed! Great job at a fair price! Just FYI, the phone number on Yelp is the wrong number. Look it up.

I was told to call Alternative Plumbing, by a young man named Todd, from Alexis Drain Cleaning in…read moreToledo. I had called Todd's company, because I had a bit of water back-up in my floored basement, near my washer. (Note that I have not even used that washer for probably six months. Todd poked around inside the floor drain in the basement, and said he found some tree roots. He showed me a few little roots and some dark mud. (The soil outside is more orange). He told me to call Alternative Plumbing. A man came out (I believe the owners of the Company), and went to the basement. He said he would need to install a temporary sump-pump(as I had to go out-of-town the following week for a few days and, they would have to chop out some of the nice porcelain floor tiles to get a "temporary pump in." He said the cost would be $4,600.00 and then said he needed half the money immediately. I wrote him a check (he had done nothing), expecting him to come out the next day (between 12:00 and 3:00 as promised). He was supposed to come out today between 12:00 and 3:00 to install a temporary sump-pump. I was supposed to get a call before he came out by someone named Gabby. No one called. So I called their office at around 1:30. She said someone would be out. I asked when? She said soon. I asked what the owners name was and she said Gab. I had heard nothing at 3:00, so I called the office again. Gabby (the woman) said that he (Gab) was eating his lunch. (Since I was waiting for him to come, I did not have my lunch). I was not happy as they had caused me to loose half of my day - for nothing. It was very disrespectful for them to waste my valuable time. Around 3:30 two different men cam out: Garry and Don. They are now looking at the situation. (Don said he wasn't sure why he was sent, as he said he was a faucet guy). Don said he would try to help me It is now 4:09. UPDATE: Getting Better! The two gentlemen who ended up coming out at 3:30 (Garry and Bob) were actually a big help in getting a temporary sump-pump put in, and working to drain water away from my basement. Bob said they had been given a different time-range, than I had been told. This pump is only temporary, but they explained things, got the temporary pump-in and were courteous. I commend Garry and Bob. (The permanent sump-pump will go in later. I am praying that - that work is done with care, and quality in my tiled basement). I raised my rating from a 1 to a 4 this evening, because they worked hard. i will UPDATE-AGAIN after the final work is done.

I called the Petrie Plumbing phone number on 2/4/17 to get an estimate on making repairs at my…read moreAunt's house. The lady answering the phone stated that a representative of Petrie Plumbing would give me a call to set up an appointment. A (so-called) representative of Petrie Plumbing called and said they would be out to look at the plumbing issues sometime between 12-4 pm. Nobody showed up between 12-4 pm. I called the Petrie Plumbing phone number at 4:20 pm and the plumber said they wouldn't be able to keep the appointment so, we arranged an appointment for Sunday morning 2/5/17 at 10 am. The plumbers showed up after 10 am and we soon determined that they were not from Petrie Plumbing and that they were subcontractors. At no point in time did Petire Plumbing notify us that we would be dealing with sub-contractors nor did they notify us that they work being performed by the subcontractors would not be warranted. The subcontractor plumbers provided an estimate of $200 plus parts (approx. $50) to fix the plumbing issues and left before 11 am. The plumbers said they needed to go get parts and would be back shortly. Two hours later the plumbers returned to start repairs. After talking with them, we found out that they went to another job and made repairs to the other job before returning. The plumbers made a proper repair to one of the copper water lines supplying a bathroom sink by cutting the sink line and then installing a new copper sink line, soldering the joints, and installing a valve joint. However, on the other copper sink line, the plumbers attempted to fix the line using a short-term alternative method that ended up failing causing a major leak in the bathroom and the adjoining Kitchen. The flooring had to be removed and a different plumber was hired to make the proper changes to the one copper sink line providing water to the bathroom sink. When my sister contacted Petrie Plumbing to make them aware of the everything, their response was that they subcontract work out on the weekends and since they do not actually perform the work they said they would not guarantee any work performed by subcontractors. The subcontractor plumbers ended up charging $250 for the repair plus $50 for parts that cost less then $10. Having hired many plumbers over the years flipping 8+ houses and building four brand new houses, the subcontractor plumbers were very unprofessional, their repairs were substandard, thy overcharged on both labor and parts based upon their limited time on the jobsite and considering that they only performed one of the two repairs for which they were hired. In summary, I would NOT recommend them to anyone. As for Petrie Plumbing, based upon their use of subcontractors on weekends and their failure to notify unsuspecting callers that they use subcontractors on weekends, I would not recommend them since they do not warranty the work of the subcontractors nor are they willing to work with customers who are duped into thinking they are hiring actual employees from Petrie Plumbing.

From the owner: Specializing in: - Plumbers…read more- Gas Equipment-Service & Repair - Gas Lines-Installation & Repairing

Called talked to employee gave modle and serial number was quoted a price of 287.00 plus tax when I…read morewent to store didn't have part was told that they could have it Monday when I went to pick up part they said 328.64 plus tax when I asked why the change was told they have to pass the buck I could come argue with the manager tomorrow why argue just honor your quoted price so unprofessional would not recommend them for anything there is many other options

I'm no service tech and had no knowledge of humidifiers and prone to screwing things up but…read moredetermined to try doing it myself. These wonderful people got me in working order fast and easy. THANKS Schmidlin!!

Best plumber I've ever used…read more My shower faucet had been previously installed in a way that was not terrible but definitely quirky and problematic. The issue that had arisen seemed complicated and possibly pricey to fix. Montana at Rooter Right promptly found a sensible solution, one that didn't require tearing out the wall and starting over. He was patient and generous with his time, explaining what had caused the issue, and suggested various options for the fix. I deferred to his professional judgment, and he fixed the problem and secured the handle far better than the original installer had. This was only supposed to be an estimate, but he was so smart and ready for anything that the problem was fixed on the spot and at a very reasonable price. On a personal note, unlike nearly every other home repair person I have worked with, Montana never put down the prior work done to make himself look good. He was fair and objective, never bashing prior people's work. It gave me much more trust in him, confidence in his skills, and respect for his good character. Many, many thanks to Montana. Now I need to look for more plumbing problems so I can hire him again! Apologies for the 5 stars. I wanted to leave 10 but the system wouldn't let me.

I am more than impressed with the work done by Rooter-Right…read more 1st they actually answered the phone ., the technician Emmelio ( probably spelled wrong sorry) was outstanding.He was on time , professional , courteous,got the job done and explained what he was doing, The price was reasonable and he didn't try to upsell. I highly recommend this company. Terrie Stephens , a happy customer