Ian did a good job of installing a new disposal, was on time, and everything was fine. Then it had…read morea small problem and I could not get him to return. Daily texts. Excuses. After a week, I hired another company to come and fix it. So the service is good if you can get it. I have mixed feelings about what rating to give.

I had an appointment booked for the afternoon of Tuesday on a Sunday night, they never came, never…read morecalled to cancel or even reschedule. highly disappointed with their unprofessional bevahior. they read my texts when I texted and asked if they're coming as they used an iPhone, it showed "read" and they decided to not respond. no call no show.

The guys went right to work, explained what they were going to do & how much it would cost.read more

They were polite and caring people - two young men showed up one worked one helped as needed -…read moreafter an hour and half working on bathroom sink and kitchen sink the one young man went under the house and discovered the kitchen pipe had a hole in it - within 5 mins he charged me $95 said he'd come back with boss with estimate next day - poof they were gone - never heard back from them Then next day we used Rooter Man, LLC again nice gentleman came - turns out they were all nephews in the family - then things turn to hell - we explained the issue and what happened and how we were abandoned - we agreed sink drain needed estimate - he went under and viewed the issue - decided to work on bathroom sink and fix that for $150 since we wasted $95 day before and they were nephews - he didn't have a watch or phone on him - 4.5-5 hrs later he fixed the bathroom clog - his boss called US TWICE to contact him and check on him because if time - gentleman admitted he lost track of time and didn't realize he'd been there that long - ended up charging us $361.25 - problem I had was he didn't track his time despite us telling him and checking on him - he promised to come back and give us estimate - no call next day - we called they denied knowing us we provided details - response "OH" - well we will be out after he finishes his current job for estimate - again no call another day no water usage - 4 days now Here's the issues I have - we were honest and said we were concerned about price because we are on disability - we were honest about it and said estimates would help - then find out both companies refused to come out for estimates because "we don't have money" our disability and senior status was used against us - I had an issue either this along with the extra costs for repair because person on site chose not to track his time - then denied service - then the gentleman threatened physical harm on me because I dared to question their actions and choices and said I had an issue with moving forward with a $100 check he was given - avoid Drain Master and definitely avoid Rooter Man, LLC in Toledo if your a senior citizen and/or on a fixed income these people will rip you off and treat you badly they have no respect or decency

First off, I must say that the people who answer the phone at Mr Rooter are extremely pleasant and…read moreprofessional. It was no problem when I asked to change the appointment window (two-hour window) and to reschedule my appointment for the next day. I spoke with several people during the scheduling process and all were extremely pleasant. Second, Patrick, the technician, showed up exactly as scheduled. He was extremely professional and gave me an estimate that I agreed to before he began the repair work. He successfully fixed a toilet, resolved a water pressure issue, and installed a new shower head. He also pointed out an issue that could require service in the future. I opted not to have it done immediately. I think the price was reasonable based upon work performed. I would recommend Mr Rooter and wouldn't hesitate to contact this business again.

Total rip off my family had these guys come out and they charged 2900 dollars to not even fix the…read moreissue. They where to come out and fix a clogged toilet which they then charged for random things that where never done. They said that their sub pump was bad in which they took and the sub pump was brand new. Asked for the pump back and they wouldn't return the pump back. Not even a week later the toilet had the same issue and this company wouldn't even stand behind their work and come check it out. This company is a total rip off avoid this company at all cost go somewhere else

Nicholas was able to come take a look at our clogged tub the same day. He was actually able to…read moredetermine our issue was way more minor than we thought. Very grateful for his honest work and prompt help.

Wow! I called Nick earlier today about a plumbing issue. He was in the area with another job and…read morestopped over right after he finished. Before I knew it, he had fixed the issue. I had used him in the past and he was great and now again. Very warm, honest, articulate guy. I highly recommend Nick.

My neighbors and I share a wall in a duplex townhome. As a result, when one sump pump becomes…read moreclogged or stops working, it can cause flooding in either basement. Nobody wants a flood! I have no complaints about the service. The specialist technician seemed to know what he was doing and impressed me as experienced. As far as value for the price, I'm not sure how to evaluate it. One person was at my place for approximately one hour and the bill was around $290 for my service. It seems expensive to me, but glad it's done and my neighbors and I have peace of mind. I will say that this business prefers a check or cash but doesn't charge extra for credit card usage!

We used Fickwood for a whole-house de-scaling, as well as running a new gas line and a few other…read moregeneral plumbing chores any 45-year-old house needs. They took great care, solved ALL of our problems, even ones we didn't know we had! I can't recommend them highly enough. A+!

would use again , great to work with, cost very reasonable, on time and clean up was greatread more

From the owner: Dependable handyman services are just a call away! 40 years of plumbing experience — contact us…read moretoday to schedule an appointment!