Occasionally you can find some deals on good shoes but it's hot or miss at best. There is a lot of inventory that never turns over. I chuckle when I go in as there are shoes in there that have literally not sold in a decade.. but as I said, it's sometimes worth a look, especially kids shoes. Be ready though, the store is far more interested in their rules than their customer service. There are homemade signs all over the place making it sure you know they won't stand behind their products so don't even think about returns. They even give every customer a slip of paper at the register to tell you once you leave the store you are getting no refunds no matter what. In the age of Zappos customer service, I wonder how this place stays open with such lack of regard for customers. read more

After 4 months of trying to find women's steel toe work boots, I found Merkel's. They have a bigger selection than every place I looked! For whatever reason, I couldn't find just plain black steel toes for women. They were always pink or had a heal.. I am the only female equipment operator where I work, I already stick out and don't need pink work boots!! Merkel's had exactly what I was looking for at a good price! read more

Woman behind the counter wearing a mask...around her chin despite numerous customers being around her. Numerous customers coming out of the store not wearing masks read more

I just bought a pair of Nike Percision threes and they fit wonderful the customer service was excellent they were very kind lady help me figure out what size I needed thank you so much Merkel's read more

The store had the larger sizes we needed. The people were nice but the overall customer service was lacking. The foot was not measured, the shoes were not prepared. This overall lack of attention to the customer's need were evident. It appeared the staff was trying to change the image but not sure they get it need to focus more on the customer. read more

I was surprised to go into the store this week. The owners and staff are showing no social responsibility for them self's or their customers. There were no covid signs on the door, no social distancing marks at the register. No barriers or shields and not a single employee had gloves or a mask on. Most customers has mask but one was walking around with no mask or gloves . Complete irresponsible behavior and they need to make corrections to be more socially responsible. Also if you look around you can tell the store has not been sanitized to accept customers , cobwebs at the ceiling etc. with everything going on and the constant public awareness for personal protection you would thing a member of the business community would be more proactive and responsible. read more

I've been going to Merkel's for sneakers for over 40 years. I've always been able to find what I was looking for in cross trainers with a great selection to choose from. They're reasonably priced and will continue to support local business like this read more

They have a huge selection of mens boots. I know brick and mortar stores are fading so that just adds to the appreciation that stores like this exist. It's great to try on boots as opposed to reading reviews. I will be back. read more

I have been buying my work boots here for many years. They have the best selection of any store I have been too. I also buy hiking and recreation foot wear. My son also buys his work boots here as well as some of our employees. We have always found them to be very helpful and pleasant. Prices are good and well below retail. I have and will continue to recommend Merkels to anyone looking for quality work and hiking boots. read more

I send all my Engineers here to get safety boots...nothing but great quality that meets our safety standards.

First time trying to shop in your store today? The sales woman, an older blonde, was absolutely miserable and so unhelpful. They had one pair of sneakers in my size in the whole store... seriously???? Won't be going there again. read more

True that all the employees seem to be extremely miserable no one seems to be happy working there but one thing they do have going for them is they have my sneaker size that's the only reason I shop there don't shop there for the peoples attitude because it sucks and it poor all of them read more

Do not shop here!!! I bought my daughter timberlands for Christmas, and they were the wrong style , brought them back with my receipt 2 days later and was rudely told by a blonde older saleswoman look at your receipt! No refunds only exchanges! Rotten person I said so you ruined my daughter's Christmas because you don't carry woman's timberlands and you never told me when I purchased that there were no refunds, all because you wanted the sale!!! I hope your happy! Every person who works in your store is miserable!!! Turn back time to the appearance , utterly old!!! read more

I have been purchasing work boots and sneakers there for years, it is a local business and has dealt with me fair and square. They do have a no return policy sign post very clearly in the store. If I could not find what I came there for, they have always assisted me to find it or if not available in their store, they would show other brands or options they have in stock. They never were pushy to make a sale. Great shoe store read more

Buyer Beware!!! Merkel Shoe Store has the absolute worst customer service that I have ever encountered. My family has shopped at Merkel's for years, never with any problems, until recently when we tried to return a pair of shoes. This was the first return we have ever attempted with Merkel's, and we didn't expect to have a problem since we had a receipt and we had just bought the shoes the day before. My husband had purchased a $200 pair of work boots, then after wearing them for less than thirty minutes, at home, decided that they didn't fit right. When we went to return the shoes we were very rudely refused, and told that they would not take them back. The woman claimed that they were worn, and therefore unsellable, which is insane because they still looked brand new. I then asked to speak with a manager, and I was told it wouldn't matter because the manager was going to tell me the same thing. When I explained that I still wanted to speak to a manager I was again met with extreme rudeness. She took my phone number and informed me that I would be contacted the next day, but given the fact that no one ever called me, I would assume the woman threw my number away once we left. My husband is now stuck working over 40 hours a week, on his feet, wearing a pair of $200 work boots that hurt his feet. We can not afford for him to buy another pair yet, so he is trying to get by with these shoes as long as he can. It is incredibly frustrating that Merkel's is wiling to loose a loyal customer over a simple return issue. I know it is probably nothing to them, but we will now be shopping elsewhere for our shoes. Between my husbands 2 pair of work boots bought annually, our sneakers, and our children's shoes, I would have to estimate that we spend several hundreds of dollars with them every year. What ever happened to customer service? If you do decide to shop with them I sincerely hope you are 100% satisfied with your purchase, because if you are not, well that's just tough luck :( read more