I just dropped by to pick up some super lube - my favorite lip moisturizer. The place has plenty of parking and good signage make it easy to find. Although it's in a strip mall, once you step inside you're transported to the spacious welcoming of beautifully displayed makeup products. Since I knew what I wanted and it was close to closing with no one in the store, I was able to get in and out in a couple minutes. I appreciated the friendly efficiency. read more

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Worst customer service I've ever seen! My appointment was cancelled but I didn't find out until I showed up for the appointment. Staff didn't care and just said I'd have to make another appointment for a different day. Fat chance I'd ever go there again or give them any money. Found another place and spent over $400 for product. Wouldn't recommend Merle Norman for anything! read more

I took my daughter to Merle Norman in Niles to get her make up done and ears pierced. I was amazed by the knowledge, Customer Service and professionalism from both Debbie and Brei. My daughter and I had such a fun time throughout the whole experience. You can tell they have a passion for their business (many generations owned) and they have your best interest at heart. I would highly recommend their services. We will definitely be back. read more

This place deserves more than 5 stars. Debbie is the best, not only is she awesome, kind, sweet, and a funny lady. Debbie is hands down incredibly skillful when it comes to electrolysis. I had PCOS and spent years shaving, waxing, and creams to the point where my skin was so dark I was self conscious to go out the house without makeup, let alone allow a man to touch my face but all of that changed when I met Debbie through a chance referral. I followed her recommendation and stayed consistent and within no time I saw my skin as promised turn from dark back to its natural color. I was and continue to be ecstatic with my results. I know longer have to where makeup when I go out. Give Debbie a try and you will not be disappointed. Her staff is welcoming and always knows your name. read more

Great selection of products with excellent customer service. Warm, inviting atmosphere.

Debbie is amazing! She has so much experience in the electrolysis industry and can remove any type of hair. I have thin blonde hairs and darker coarser hairs and she gets all of them. She is very thorough and passionate about her field. She explains the process to you so you understand everything along the way and she removes your hair without any pain. She's also fun to talk to and has become one of my favorite people I get to hangout with. read more

This place is fabulous! Debbie and her gals are so knowledgeable about what skin products best suit my needs for each season. I have loved every product they've recommended, and my skin looks fantastic! Debbie also has to be THE BEST at electrolysis--hands down! I came to her 2 years ago with a crazed hormonal face after a hysterectomy. Debbie has made me feel comfortable in my own skin again. I will be forever grateful!! read more

Love this place! The salon is nice and clean, product is always up to date and displayed nicely. Debbie knows her stuff, tells you the truth, and gives the best facial! read more

Debbie is awesome!!!! I started seeing her a year and a half ago for electrolysis. I would pick at my face day and night in hope the stubborn hairs would stop growing. No luck. My face was constantly infected from me touching it. It was embarrassing to go out in public. Luckily a friend told me about her and I started seeing her on a regular basis. She saved my life!! My face is 100 percent better! No more prickly, wiry black hairs! She makes the hour go by so fast. It's like hanging out with your friend. The store is always in tip top shape as well and she decorates beautifully for each holiday. I also use Merle Norman products for my dry skin. The girls at the front are always so helpful and offer free hydrating facials when I have time. read more

This review is for electrolysis by the owner of this place, Debbie Strickland. I have had experience with several electrologists. I can confidently say that Debbie is a legend in electrolysis field. She can take off hair which no one else can without hurting like hell and/or leaving marks on skin. Most electrologists can take out big juicy hair but only Debbie can clean out the whole skin area by taking out ALL the hair including very fine hair. On top of it, she works with the speed of light. I was always pleasantly surprised to have a look at my face after the treatment. How do somebody go from this to that in one hour, and without too much pain. I had horrible hair problem because of Laser stimulation on my face and neck. I didn't go electrolysis route for sometime because I was scared that electrolysis will leave marks on my skin. After getting a few other electrologists work on me. Given the amount of hair I had, I was sure that I will be full of poke marks on my face once (if at all) all the hairs on my face will be killed by electrolysis. It hurt like hell too. When I found Debbie, I came to know that electrolysis does not have to hurt. I have had 4 hours of appointment with Debbie every week in start and I would literally sleep when she worked on me. I never felt a pinch/shock that I felt with other electrologists. I never felt a prick or insertion. I only felt needle getting warmer just under my skin. She has amazing control. The kind of skills she has, she can easily charge double than she does but she had very reasonable rates. I was a student when she worked at me and I could afford it. My guess is she gave me discount too, because she genuinely cared about my hair problem and took it upon herself to get rid of it. After having painful experience with others, I told her I don't want to do upper lips. But she convinced me to try with her. I am so glad she did that. Thanks to her, she finished my face in 2 years. Its been 5 years since I had my last treatment with her and every day when I look myself in mirror I pray for her long life. I never plucked a hair on my face after that. She is amazing. PS: I had written this review at wrong business by mistake. This review stayed there for 2 years. Now, I have copied it over to the correct place, Merle Norman Remembered Image, 7323 N Harlem Ave. read more

This place is fantastic! I had my hair (super curly) cut and highlighted. Prior my hair was dried out, bad color, and looking drab. After several cuts and touch ups by Moe, it is now in great shape and has bounced back. I took her suggestions on conditioning and care and I am very happy! The studio is beautiful and the Merle Norman makeup and skincare is awesome...won't use anything else. I also got electrolysis there and Debbie is the BEST! Keirsten also did a makeover on me and I loved it...she is very knowledgeable on what works best with your coloring and great suggestions on skincare too! read more

Do NOT get your hair cut here! I went a few times several years ago. The first hair cut was cute but I never got a nice hair cut after that. I looked like a 2 year old had cut my hair. It took 4 months for my bangs to grow out and be able to be cut again. It was humiliating. read more

Love this place! Moe, the hairstylist is awesome! She gives a great cut and the BEST blowdry. Anytime I have somewhere special to go, I have her do a blowdry. Everyone is always really nice and friendly. The place is beautiful too! read more

You can never be more cold and unwelcoming if you have a spa to run. Well, I felt so unwelcome and the people are too unfriendly. I would say it was not worth my drive to buy my products from your store. I know that Merle Norman Studios are individually owned and operated but you represented yourselves poorly to sell this kind of product. May be this might help you better your customer service. Good luck. read more

I first visited Debbie for electrolysis 30 years ago when she was on Grand Avenue in Chicago. Recently, I visited Debbie for just a clean-up . . . she does execellent work! This Salon is absolutely beautiful -- from the layout to the window decorations. The Salon is very neat and clean and the staff is very friendly and helpful. Also had a makeup consultation as well and the girl took her time to try on and select shades that would compliment my skin tone. They also have some jewelry, scarves, etc. for sale. Would highly recommend this Salon for anyone who would like to treat themselves to a nice pampering session (haircut/style, facial, electrolysis, manicure, pedicure, etc). It would be one of the nicest things you could do for yourself! read more

I have always been a fan of Merle Norman makeup and employees. I have sensitive skin, but have never had a problem with their products. Any time I've gone to get my makeup done, I've been really happy. My visit to this location this month was no exception! I've only been to this location 3 times, yet the employees remembered who I was, where I worked, and where I had moved from. It's really nice when a store remembers you. It was my birthday, so I wanted to do a makeup lesson for fun and look nice the rest of the day. They were great at emphasizing my natural features and picking colors that look good (aka not clownish). They were not pushy about products at all. (Of course, in the end I did buy some products, but only the ones I knew I would use on a regular basis.) It's also helpful that they keep your purchase history on file, so if you go in for a refill of a product and forget the name or color, they can look it up. I highly recommend these ladies for their makeup expertise. read more

I have been using Merle Norman cosmetics forever. Since my local Merle Norman closed, I decided to try this studio. The store is beautiful, lot's of nice merchandise. But the customer service is very poor. When I entered the store no one was there; I called out he--ll-lo and a young woman came out from the back. Must have been updating facebook or whatever. I asked her to recommend a nice shade of lipstick, and she said "this is a good shade", but never offered to give me a sample. I asked for a sample, tried it on, she immediately said it looked great and that was it. She didn't spend the time trying other colors for me. I was hesitant but purchased it anyways, and when I got home my husband said it was clown pink. At my previous store, the owner would try it on my wrist as well as lips, and wait a short time to see how it looked. If it wasn't just right, she would suggest other colors. The owners here seemed to be more interested in getting your money and getting you out of the store. I could go to the local drug store and buy lipstick for half the price, but I had hoped that the employees of this Merle Norman could take the time and help me find flattering colors. I should add that I had been to the same store once or twice before, and experienced the same attitude, but I thought maybe the service has improved. But alas, it was not to be. read more