No one picks up when you call, you need to talk to a virtual assistant. I had made an appointment less than 48 hours in advance, the morning of I was sick and called to reschedule. I left a vm at 5:30am for my 4:30pm appointment. I told them I was sick and didn't want to get anyone there sick. They told me I'd be charged $30, and it could go towards my next service. A few days later, I was charged $30 without my consent. The owner has specified that the $30 would go towards my next service. So I'm not sure why they charged my card. I'm not planning to return, it's not run very well. I'll travel further for better service. read more

I'm very disappointed with how this business operates. My daughters and I have been here few times without any issues, until now. During my last visit for a haircut, everything went smoothly, and we even discussed bringing my daughter in to get her hair dyed. About a week later, I received a reminder for an appointment I didn't recognize. It turns out my oldest daughter had pre-scheduled appointments for her younger sister during a previous visit without my knowledge. Thankfully, I caught the reminder in time to cancel, with plans to reschedule when I got back from out of town. A few days later, I received another reminder. When I asked my daughter, I found out she had also scheduled appointments for herself and her other sister. Since the cancellations were within 24 hours of the appointments, I understood there would be a fee. Per their policy, I expected a $30 charge for each late cancellation. This was our first time ever needing to cancel on short notice. To my surprise, not only did they charge my card $60, but they also charged my daughter another $60. I don't recall ever giving consent to keep my card on file, let alone to be charged like this. The way they handled this situation was unprofessional, and this experience has definitely left a bad taste. We won't be returning. read more

Indira in Park Ridge is my new hair place. Their cleanliness and covid procedures make me feel at ease when entering the salon. I see Rianna for my color (brunette to platinum) since last year and she out does herself every time. Before seeing Rianna, my hair was thinning rather rapidly and between the treatments and Aveda product recommendations, the thinning has stopped, perhaps even filled in! Besides being a master of her trade, Rianna is welcoming and friendly and we chat through the entire appointment! She truly is an asset to this company and any other she will ever work for. read more

Went here for first time last week. Lucy is great hair stylist. Friendly, warm and a professional. No complaints here. Went for basic manicure and sat at a portable nail station that was so uncomfortable. Nothing special no massage, hand mitts or warmers. No nail dryer, light or fan to dry nails. Products used were average yet they charged me $40 !! I will not go back for manicure as park ridge has plenty of nail salons in the area for a lot less. I should have asked the cost before I booked... my fault for that. After asking around it seems this salon has hair techs fill in as nail techs. Not a great first experience. I will go back to Lucy for future hair appointments but sadly not for other services . read more

I've been seeing Rianna for over 3 years, she's an incredibly talented and professional stylist. My hair looks great from day 1 out of the salon, all the way to my next appointment. I really appreciate how every appointment still starts with a conversation about my hair - what's working/any challenges/changes that impact my hair - even after over 3 years. Rianna is obsessed with achieving your perfect cut/color and I'm so impressed with all the care she puts into the details - from customizing my tone to perfectly shaping my cut. Rianna truly cares about her clients and loves what she does! read more

I like the Indira Salon as in the employees are very nice and the place is clean and bright. I went today to get a massage from Sergi. He was very professional and asked me questions which were able to gauge how much pressure he was going to give me. He was friendly and was nice and quite during the service. I will definitely go back to see him again. read more

No one answers the phone. They send a text message with a virtual assistant. If you need help beyond the 3 prompts, you won't be helped at all. I'll find a salon that has a human answer the phone and all my questions. read more

Terrible customer service! I called yesterday at 3pm to cancel my appointment that was scheduled the next day at 9am. I informed them that I had a sore throat & runny nose! I was following Covid Rules from CDC and of our community! They insisted that I still pay the cancellation fee!! Even during a pandemic and the day before the appointment! I asked to speak to a manager and I was told THEY DONT HAVE A MANAGER??? What??? I've been a customer there for along time! Not anymore.... I worry how serious they are taking this pandemic if they care if a customer isn't feeling well! read more

Overall, this is a great salon! Clean, comfortable and accommodating. I was lucky to be paired with Brittany for color and left beyond happy with my new look. Brittany was a wonderful stylist and colorist. Would definitely recommend. read more

Indira Salon Spa - Hair Salons Near Me - Park Ridge, Illinois

Apparently if you make an appointment and show up appropriately, they do not honor it and request you return at a later date/time. Brilliant. read more

DO NOT GO HERE!! This place is RIDICULOUS!!! Bait and Switch, which is against the law!! My daughter received a haircut from Laura before reaching out for a bayalage. Laura told her over the phone that it would cost at most $270. During her initial consultation, Laura stated that she could achieve the look that she was looking for in 2 sessions. After the bayalage appointment, I was charged $320 and when we arrived home, my daughter was not happy with the results. I began chatting with Tracey, salon manager, who informed me that it would take 4 sessions to achieve my daughter's desired look. I informed her that this is not what we were told. We've had a lot of back/forth correspondence and in the end, she would not even try to make us whole. I was asked to pay for any additional services. Attached are images of the model and my daughter's hair, as well as correspondence where Tracey tried to convince me that the bayalage was only for front, sides and top back, which is ridiculous because bayalage is towards the end of your hair vs. roots. Think twice before having your hair done at this salon. read more

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From start to finish excellent experience. Welcoming staff hair stylist who Listened to what my daughter wanted. Was very thorough with her cut. Double checked her work, flawless blow dry and style. Can't wait to go back for me!!! read more

Fantastic experience! We just moved and I've found my new salon! Brittany did a great job on my color and cut!

Gaetano is the best! First time at Indira and he took such good care of me. Have gotten so many compliments on my hair. I found my new stylist ! #Italianstrong read more

After reading many articles saying how your hair dye only stays for 2-3 months I was so happy that my beautiful blonde hair was still extremely prominent 4 and a half months later! I went back to indira and went to Alyssa again because she mastered my hair the first time. I showed her a picture of what I wanted and when my hair was revealed I got exactly what I wanted and more. Alyssa is a true artist and I will forever recommend her. I set up my next appointment with her for the next time I come home from school. After sharing pictures of my hair with friends and family some of the comments said about Alyssa's work: "She is a true artist" "Your hair person is goals can she come to New York" Thanks for everything Alyssa! read more

Indira Salon Spa - Obsessed with my hair by Taulbee!!! - Hair Salons Near Me - Park Ridge, Illinois

What a disapointment! The other reviewer is right -- looks a lot nicer from the outside. Inside seems clean but it is very small and cramped. In my case, that means no where to sit while you wait 30 mins for that wonderful spa treatment you made an appointment to have. Literally no where to sit, yes they kept me waiting more than 30 minutes. Cramped as in when I was getting my eyebrows waxed ($20), they put me at a shampoo bowl and another client and spa worker were so close by they kept bumping into me. I was afraid that the person working on me would get bumped and take my eyebrow totally off! Not exactly a luxury experience, yet they charge luxury prices. I had a pedicure ($60) first then the wax. After waiting 30 mins when I arrived on time for the pedicure, I was finally taken to the pedicure area. As I sat there, staff came in to show people the area. Tours or something? Not sure but I am paying for spa time and space and keep getting gawked at by strangers. Every time I close my eyes to relax with my feet soaking in warm water, the door slides open and people enter and talk loudly, pointing out things in the room, what I am doing. Really weird! Staff seemed young and really bored and were hanging out, talking loudly in the hall outside the pedicure area. When the woman who gave me my pedicure finally showed up, she would not shut up... not if I ignored her to read and not even when I closed my eyes and tried to relax and look asleep. 3/4 of the way thru, she noticed the spa music was off and she turned it on, which helped drown out all the gossip and chatter from outside the room. Summary: Could've spent much less and got the same experience at a strip mall somewhere. You can buy Aveda products on line for the same price. And they give free samples. Never again. PS: Called the corporate office to talk about what happened. The young woman responded by arguing with every thing I tried to say, even interrupting me to do so. For example, when I suggested that the staff could use add'l training (for example so that they would not "hang out" and ruin the spa atmosphere or chatter at clients who have their eyes closed, to perhaps knock a buck or two off when you keep people waiting 30 minutes), she cut me off with "the staff is very well trained." Um, OK. Good luck with that. read more

Isn't it possible to give no stars!? I had the most AWFUL experience here. I went in to have a brazilian bikini wax for my wedding/honeymoon and left in tears. The girl actually managed to get wax stuck in my hair and asked me to help her get it out! I was left sore, bruised and emotionally distressed. I recieved a gift certificate to the spa for my bridal shower and expected a professional service from an Aveda chain salon. I guess that just goes to show that working for a big name like that, wearing all black and, hell, even having an esthetics license do NOT make you professional. Not to mention all the dirty looks I was recieving while I was there. I refused to pay for my service since it was torturous and she never even touched the back half. The manager gave me a coupon for a $30 dollar facial which I thought was interesting since the girl told me in the room that she was running a special for November for $30 facials. So the manager basically tried to spin the special coupon as a gift specific to me! Now Im stuck with a $70 gift certificate that I won't use and I spent my wedding day and honeymoon with scabs and bruises on my unmentionables. I ended up having to go to another nearby spa to have my wax job salvaged and paid $62 dollars for it. I wrote an email to corporate explaining in detail what happened and demanded that I be reimbursed for the $62 but I havn't heard back yet. This was by far the worst experience I have ever had at any salon or spa. The scabs are still there (this was 10 days ago) and the memory of that day will haunt me forever. Not something a blushing bride should have to remember. My advice is to avoid this place...unprofessional, untalented, and unapologetic! read more

5 stars for Carly and her personality she's great and an asset to your company. Now, I came in today while my father was getting a facial. To kill time I asked if they had a manicure open. They said they did. To my surprise I was greeted by Carly who was very sweet and personable. As she started to do my nails I could see that she probably wasn't a nail tech. Kinda was nervous but her personality won me over. Come to find out she's a stylist at the salon. Ive never had a hair stylist do my nails. Which is not her fault I'm assuming the salon makes their stylists perform manicures. I could tell that I wasn't gonna be done before my dads facial so I opted out of getting my nails painted because I just didn't have the time. Plus it was a pretty basic manicure. Now the kicker.....it was $40!!!!! I was completely taken back. AGAIN THIS HAS NOTHING TO DO WITH CARLY. But I was completely robbed and I'm 100% disappointed. read more

I stopped in for a pedicure because Aveda spas have a good reputation, and I have had great experiences at them in the past. Worst pedicure experience I have ever had. Agreed with prior reviews, it looks lovely- but the staff was lacking on the polish and it's tiny in there. When we walked into the treatment room, I was asked to not talk because there was only a glass partician separatating us from an ongoing massage. And true enough, I could hear them speaking when the massage was over. The woman who did my pedi was really nice, but the desk staff could have used some spa training. So, the pedi was done on what I assume was a treament table (like for facials), it was SO uncomfortable. I had to brace myself to balance and hold my legs up the entire time. Who thought this was a good idea for a relaxing pedicure? Save your $$ and head to another Chicagoland day spa. read more

The building Aveda/Indira is in, is absolutely stunning and you would think perfect for a spa. It is not at all. The staff are not at all the type who would ever use a spa much less know anything about one. It is tres obvious. The hair stylists seem well trained but moody and bored and messy. No finesse at any point in the entire place. The staff are not spa like period. Very expensive too. read more

I received a gift certificate in January 2012 for services. I have been unable to get an appointment for 7 weeks. They are demanding a credit card to secure an appointment and I don't have one to give. We were the victims of identity theft and we do not use credit cards any longer. The gift certificate is for $200. I am unable to get an appointment or a refund. I spoke to the Owner Michael Nass and he was not willing to help. read more

This salon is terrible. The colorists are all junior and have no clue what they are doing. For the amount of money you pay to get your hair done, you would think one of them would know what they are doing. Also, the scheduling service is terrible. They have no clue what your prior appointment was or who it was with. They literally have zero idea what to do or how to help you. The people that work at the salon are just as bad. I would spend your money elsewhere if you actually care about your hair. read more

I had a wonderful experience at Indira. I had a facial done by Megan and she was absolutely divine Very well trained. The experience was relaxing and wanting me to come back again. I already made my next appointment. . I went in with a Group on and they offered me my next visit with the same offer I paid on my Group on. What a fantastic concept!!! Have been telling my friends and family about the service. Staff are very pleasant and accommodating. Very punctual so don't come in late. Don't forget to ask for Megan you will thank me later. Maggie read more

I liked the people and service the few times I've come, but every time I try to book an appt online, it is nearly impossible. Every slot is booked like months out. Also I could not seem to figure out how to book a color treatment online, even though several of their stylists are listed as colorists. The only drop down option is haircut, style or other body/face treatments. No color treatment listed under haircut or style. When I call, no one answers the phone. Just very inconvenient all around unfortunately. I've had to find other places in the area to go. read more

I always have a great experience here! As a client with high standards of service, I look forward to the reception and service I receive here. Some of the fabulous pluses: -It is beautiful -Staff are friendly both with clients and each other -Aveda products are where its at I've done waxing, massage, facials, color, and cut and have always left 100% satisfied and relaxed. Complementary hand massages, make up application, and scalp massage? Yes. Please! Couple of mentionables (lapologies for mispellings!): Anne-NICE as the day is long and very accommodating to her clients, she's got a great way of relaxing a client all the while making them laugh! Very talented! Donelle: The Uber-Talented Mama Cat of the salon, always busy and it's because she's rocking with skills! Super chill personality and very pleasant to be around! Not afraid to challenge a comfort level, which I definitely appreciate! Jess- Super fun, very cool, and down to earth. My husband had a hair cut with her and she was nice enough to mention to me how much fun she had! Obvious this girl enjoys her work! Francis: Very chill, very quick, very great at the front desk. She will hook you up in a matter of moments upon entering. Always a joy to talk to! This is where I send the people I love. It is a lifestyle place. If you are quick with a negative comment, I doubt it's the place for you. However for me, a hardworking, fun loving, laid back professional, it is the place to be! Take a look around, ask about their promotions, and treat yourself...you won't be disappointed! read more

This salon was fabulous! Many of the bad reviews were posted 2-5 years ago, so I suggest trying them again. I had my haircut by Carly and she was tremendous. She was friendly and did a great job cutting my hair! She was very knowledgable about products without forcing me to buy anything (though it helps that I own many Aveda products to begin with). The person I booked the appointment with was wonderful (I didn't catch her name), and Stephanie was working reception on the day of my appointment. She, too, was friendly, bubbly, and gave me good tips about makeup when I asked. I've been to several Aveda salons and this one was one of the nicest (as far as retail space and hair salon area). I can't vouch for any of the other services but I was impressed with my service. read more

Had a massage by Arielle and absolutely loved it! Very relaxing from the moment I walked in I usually go to spas downtown Chicago and was really surprised because this salon exceeded my expectations. Definitely found my new massage therapist and favorite salon! read more

I am so angry and aggravated right now, I could spit nails!! I received a great gift for a massage/facial for my birthday, which was in January. That same month, I put in a request at work to take this week of March 19th off. So, two weeks ago, I called to schedule my luxurious spa day. I gave the female call taker all the relevant information. I asked for a morning appointment for sometime this week. She told me the only "space" she had available for the Park Ridge location was Wednesday, March 21 at 1:30. So I took it, even though I preferred a morning spot. Well! Lo and behold, I show up for my appointment 15 minutes early, as suggested by the woman I spoke with, and Bridgette, who turned out to be the GM, had nothing under my name except for my email address!!! The best she did was ask me to find the confirmation email or the date on my call log, for when I had placed the original call. I made several attempts to do so, all the while expressing how angry I was that my entire afternoon was wasted and getting more time off of work is extremely difficult for me. She informed me she had no one available to accommodate me for my slotted appointment times, but made no other attempt to me happy other than to tell me she'd be speaking to the owner! And of course apologizing to me for my inconvenience. I told her, I appreciate the sentiment, but what is that going to do for me??? I even apologized to her because I realized it wasnt her fault an incompetent employee screwed up! Her main goal seemed to want to figure out which "wonderful" call taker DIDNT make my appointments!!! I told her that wouldn't make any difference to me as my afternoon was ruined and I was pissed off on top of it!!! The fact that the GM did nothing to try to make this right has me absolutely floored! I don't know how they stay in business, if this is their idea of "customer service"!!! If you dare to make any appointments here, I suggest you not only get the call takers name, but get her social, blood sample and dna! Oh, and certainly don't forget to note the time/date of your call! That seems to be of the utmost importance! Suffice it to say, I will not be returning to Indira Spa where all I received was aggravation and NOTHING more than an apology for my inconvenience!!! read more

I had a great hair cut by Carly here and would love to go back, but can't get any response from the team there. I tried booking online but the system failed and the follow-up instructions were incomplete. I contacted the email address provided and got no response. Later, I got a response from a different email address asking how I tried to contact them before but still refused to help me in booking an appointment. I don't get it. I have wasted time trying to contact them and am super disappointed that I now have to waste more time finding someone else to cut my hair. Even if you want to go here, apparently they're not interested. Don't waste your time, I guess. read more

Indira Park Ridge exceeded my expectations! Their procedures during COVID-19 were thorough and reassuring, and I love how much they take the health or their customers and staff into account. The location is gorgeous and impeccably clean. Rianna is a godsend when it comes to hair and knows exactly how to interpret what you want and give you something even better than you described. read more

This is a fabulous salon. I have gotten facials and massages here for the past 2-3 years. Meghan does a great job with facials and massages and Arielle is a great massage therapist. No one here has ever tried to pressure me into buying products. Brigette took over as manager some time ago and is responsive and helpful. I have never had a problem getting an appointment, so I'm not sure why another reviewer had problems. The staff here seem to care a great deal for their customers and are always warm and friendly. I have had facials and massages at a lot of different places and as far as I'm concerned, this salon is the best! Other places seemed like an assembly line approach to customer care and I have never once felt that way with Indira. I recommend them wholeheartedly. read more

Couldn't get an appt without giving address. What? Scheduler was inflexible on this point- sure, I could have lied and given false info, but when you are greeted with that kind of 'tude before even walking in the door, why not just go somewhere else? read more

When finding a place to get a haircut can be pretty tricky, Everyone has a friend. When I was recommended to this salon I did know anything. But when Brigette contacted me and got the ball rolling. I could never look back. From the front staff to Todd the hairstylist everything was on point. Todd the hairstylist recommended things that just worked so well for my kind of hair and style. The place has such a great vibe and everyone interacts with each other so well. Please give them a chance to do wonders with your hair. read more

Indira Salon in Park Ridge is the absolute worst!!! Please see my post dated 01/28/2012. After many emails requesting contact from management, I got a phone call from the manager. His attitude was "tuff luck". I never want to go there again! Even Aveda Corporate was no help. They suggested that I use my many gift cards for product. I can't give these card away because friends and family would think I was recommending this awful place. If I could sell these cards off, I would. Do yourself a favor and never ever go to Indira in Park Ridge. read more

I had a massage here couple days ago it was a very relaxing place. My only concern is they can't let you stay for atleast 10mins after they massage you, you need to get out of the room right away. They don't even have a body wrap coz there place was too small. read more

Indira Salon Spa is a beautiful, cozy, and welcoming business located in the heart of Park Ridge. The team have a true passion for what they do, and perform all Aveda Hair, Skin, Body and Makeup Services. Highly Recommend! read more

WHAT A TERRIBLE PLACE!!!!!!!!!! From the outside the place looks amazing, but the minute you walk inside the atmosphere changes: It is like an apple- looks nice and fresh on the outside, but the second you bite into it, it is rotten on the inside. It is uncomfortable, place is too small, staff is vulgar and not very accommodating. Never had colored my hair before, I needed a change, a real change. I called the salon, because it was nice and close. The girl on the phone assured me I would spend $90-140 for color and some highlights, so I felt comfortable with the price and made an appointment. I brought in a lot of pictures of what I wanted my hair to look like (honey brown) After my hairstylist did what she did, my hair looked nothing like I wanted it to, so I spoke up, My hairstylist snapped at me ( literally snapped at me) told me she is a professional and knows what she is doing .....really? Don't you think you should have told me that before you touched my hair? I came in with a vision, my vision, and if you felt that it wasn't going to "fit" me, then you should have said something before starting to work on my hair. She was very aggressive with her tone of voice, and asked what I didn't like about what she did. It was extremely uncomfortable as there were a lot of other clients there, so I chose to leave it alone and not get into any confrontation. Needless to say, she ended up charging me $225 for all the time she spent with me. I chose not to say anything and walk away. Like the previous reviewers, I called the corporate office and no one gotten back to me in 2 weeks. As to my hair: I couldn't afford to go and get it fixed, I go to Sally's every 4 weeks and get my hair colored to my original hair color. read more

I recently came in for a service with Nicole. I have nothing but good things to say about her. From the scalp massage all the way to my haircut and beautiful blowout, Nicole really surpassed my expectations. I felt as though she understood what I was saying. I have never had such a great haircut and we bonded on a personal as well as professional level. She sent me home with some great aveda samples and I cannot wait to spread the word about her.. Nicole is the best kept secret of the Northwest suburbs. read more

LOVE this place. I was desperate for a massage one day, after a very rough week of work, and was able to get in the same day. The receptionist could not have been nicer or more accomodating. This was actually my first experience at an Aveda spa and it was fabulous. I received a complimentary foot soak during my brief consultation with the masseuse, Stephanie. I'm usually sensitive to strong aromas/perfumes, but for some reason, the aveda products did not bother me at all, they just made the experience so much more relaxing. The massage itself was wonderful. Relieved tension completely and was so relaxing. Customer service was top notch. They have a great rewards program, which they explain without being push at all. I will definitely be back!!! read more

Stephanie is the best hairstylist and colorist here, the place is expensive but most aveda salons are. The facility is clean.