Kevin Boyle was excellent! He made the process quick and easy, I will be returning for another vehicle soon

In the categories of incompetent and untruthful this dealership tries to outdo itself. I purchased a 2023 Grand Cherokee from the dealership and have no complaints about the vehicle itself. Recently, I needed the quality control arm replaced due to hitting something on Sunrise Highway. While getting regular service, the technician that I was dealing with, told me to bring the car back in a week and the part would be there and it would be fixed. I returned to the dealership the following Tuesday and dealt with a different Service technician who told me that I shouldn't have been able to drive the car off the lot in the first place, due with being a severe safety concern, and that my wheel could fall off due to the Quality control, arm holding the suspension spring that holds up the tire. On top of that and that if I took the car off the lot, I would have to pay more for the part to ensure that I would come back and get the car fixed, even though I had returned already to get the car fixed. Not wanting to pay more to fix a problem that inevitably would need to be fixed I left my car at the dealership. The original service technician that helped me called me back and said all the information that I was given the previous day was incorrect, and that the sales technicians were in competition and trying to steal me as a client and that it was not a safety concern And that I was blatantly lied to the previous day. And to top it off after I picked up my car, there's wires hanging down on the side of the vehicle that needs to be fixed. someone from customer service called me back and left a message and has not returned my phone call after me trying to re-contact them so obviously they don't care that much. Save yourself a headache and take your business somewhere else read more

Merrick Jeep Chrysler Dodge Ram - Car Dealers Near Me - Wantagh, New York

Buyer beware when it comes to purchasing any kind of limited warranty for used cars as well as expecting a call back from there General Manager, good luck read more

Stay Away from Dodge Ram Merrick -- I Wish I Could Give Zero Stars I rarely write reviews, but what happened here deserves to be public. I purchased a brand-new 2025 Ram 1500, and it's been nothing but trouble since day one. The truck had issues right after delivery, and despite five service visits, nothing has been resolved. Then came the unbelievable part -- when I went to pick up my truck from service, everything inside was stolen: my dash cam, personal belongings, and more. I had to file a police report, and there's now an active investigation with detectives involved. The dealership's response? Silence. No help. No accountability. For a brand-new truck and a supposed "certified" dealership, this entire experience has been beyond unacceptable. If you value your time, your money, and your property, do not bring your vehicle here. They failed at every possible level -- quality, honesty, and customer care. read more

Everything about their service department, including a mechanics that should be educated and what they do

Leasing a Jeep Wrangler 4xe here fell apart over a $389 "Protection Fee" that the lease order form clearly listed as optional. Both the salesperson and management falsely claimed it was a non-negotiable dealer fee, which just so happened to "included" the Zurich protection for a year. I emailed the business manager the next day - no reply until I pushed, and when she finally called two days later she refused to remove it and said she wouldn't "argue" with me. The sales manager was rude to my wife and hung up on her, as well. I don't care who you are, no one will talk to my wife in a disrespectful manner. How could a person in a sales business mistreat a customer is beyond me. Business must be booming at this place if he could ruin a pending deal. I from what I saw, it doesn't seem like scores of people are lining up at this dealership to lease or purchase a vehicle. This store is part of the VIP Automotive Group, which also owns Westbury Jeep, Garden City Jeep Chrysler Dodge, Alfa Romeo of Westbury, Huntington Volvo, Levittown Ford, Grand Prix Subaru, South Shore Subaru, and Paramus Chevy. While my experience was specific to Merrick, I hope their other dealerships don't engage in the same kind of misleading practices. A competing dealership gave me the same Jeep without the games. read more

I left my car, Saturday, May 10th, for the replacement of a CAM shaft, covered by an extended warranty. I was going to be given a loaner ASAP. On May 28th, I was given a car that STUNK like smoke. Rey, said that the car was inspected, that it should be fine, and when they had another car available for me, I would be notified. UNACCEPTABLE! I went there two days later, May 30, and was given a jeep Rubicon. At 57, that car does not really fit my lifestyle. I have friends who have issues with such a high car. But mostly, because of the way the back opens, I can't reach to close the top window. I have a congenital difference of my arms that does not allow me to have a good overhead reach. I have to get packages out of the back with only the bottom half of the space accessible. (I only found out all this later.) I never said anything, not wanting to be that "annoying customer who isn't satisfied no matter what." On Monday, June 2nd, I was told I needed to exchange cars. Still waiting for an update for my car, I called again. I was told that I, myself, should contact customer care to have my request expedited. I did. Called on Friday, and on Monday received an email that the part was on its way. Me calling customer care was able to solve a problem in two days the dealer couldn't resolve for almost a month. Again, I find this UNACCEPTABLE. On Friday, June 27th, I'm asked if I can pick up my car in a few hours, AND I need new rear brakes and rotors for about $1,300. Rey said he would do it for about $1,200 as a courtesy. I chose not to have my car repaired there. A few days later, the same indicator light that was on when I brought my car in, lit up when I started up the car for a test drive. They said they needed to replace a small battery that died because the car had sat for an EXTENDED PERIOD OF TIME without being started? Shortly after, the car was ready, the test drive passed my approval and I was able to drive away in my own, comfortable car. read more

Merrick Jeep Chrysler Dodge Ram - Me not being able to close my rear trunk. - Car Dealers Near Me - Wantagh, New York

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This place is a joke.This is the second time I wanted to lease a Pacifica from them. Bad experience. I decided to give them another chance. Another bad mistake. Called last week left a detailed message with them. Never called back. Called today said they never got the message. I missed there call back after a week. Tried calling back hung up twice on me. Can't get in touch with sales at all. Are they in the business of selling cars. Yeah I don't think so read more

Dealership was great with my purchase. I follow all my maintenance schedules. The service department has tried to upsell services. The last time it was a cabin filter( which I had just replaced a month before) Yesterday went in fir my 30,000 service ( my car is at 29,282). Went over what was needed. I should have checked my manual first. Over 200 in thing that do not get serviced till at least 60,000-100,000 Also tried to tell me I needed an alignment ( just had my tires replaced, balanced and aligned 2weeks ago) Service is painful and I will NOT return unless it is warranted part. Will find a new dealership or drive out of my area to my old jeep dealership which was great with services read more

Everything terrible service Department new Manager needed never returns a phone call loaner cars, absolutely disgusting, dirty stained seats crumbs all over the car you give our cars that look like that to your customers then you really don't care not only did they give you dirty loaner cars, but their inspections are expired read more

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The service department is a mess do not go here unless you want your car worse than when you dropped it off. Thats my experience. Pretty much making me go get a new car because they didn't reassembled my car right. Rude customer service. read more

Since I was burned w/ the service department at Levittown, I decided to try Merrick since I needed warranty service. My service advisor Fred was very nice- He did upfront tell me it could take 1-3 days for them to look at my car, as it was very hot the AC wasn't working well in the shop - completely understandable- I even offered to reschedule if it was easier and he said no. The morning on Day 3, I got a text and a call confirming what was wrong with the van. He said they ordered the part and it should be done by the end of the week. So far so good- diagnosed within time frame given. I didn't hear from them Friday- and forgot about it, called Saturday morning- since Fred wasn't there no one could give me an answer- so apparently only YOUR advisor can speak to you- which I found weird. Monday first thing in the AM, I was told my van was ready- which means it most likely was done late Friday or Saturday but since my advisor wasn't available no one called me- not a huge deal, just annoying. Went to pick it up Monday late morning. They did find another under warranty issue and fixed it- which was great. They told me wait outside your van will be right up. 20 mins or so go by, I'm out there in the heat waiting with 2 other people. I finally go in and let them know I'm still waiting. The cashier was super apologetic and jumped into action, and Fred did as well- They apologized and explained that due to rains there was an issue in one of the lots and some vehicles were packed tightly, and they were doing their best to get them out. About 10 mins later, they discovered my van was brought to their other lot, grabbed a valet and promptly drove me over to my van. They did give me a coupon for a free car wash since they weren't able to take it to get cleaned. A bit of chaos, but it was fairly decently controlled. The mechanic or person who drove my van must have had very dirty greasy shoes because there was a HUGE filthy scuff on my beige van foot sill, almost the whole length of the sill - I was able to clean most of it off myself, but it's still very visible- not really the way I expect my 6 month old van to come back to me- Overall, a better experience than I expected- some hiccups- but not horrendous for a very busy service center. read more

BUYER BEWARE! multiple "mistakes" in pricing. First time the lease payment jumped from $366 to $707 when we changed the mileage from 5,000 miles/year to 10,000 miles/year. I walked out. Shortly thereafter the manager called and said he made a mistake. OK. The next week we go back and find a car with agreeable terms. We go back the next day to sign and low and behold, the residual value jumps for $28K to $35K. They are rushing us through the paperwork after waiting two hours and we question that figure. Another 30 mins for them to come back and tell us the $28K was a mistake. Does this sound shady to you? 2 "mistakes" in as many weeks? Either they are incompetent or very underhanded, Either way, skip this dealership. read more

This dealership is by far the worst. My 2024 Jeep Wrangler has been there since March for repairs ulimately needing a new transmission. It is now May 8th. I have picked it up 6 times and returned it every time within 5min to 12 hrs . The check engine light, tire light, battery light all keep coming on. The thumping and unsafe sounds randomly continue. Even though they say the vehicle has been fixed. When I picked it up yesterday I noted an addition 1000 miles on my car? They said that they have been driving it to see what the problem is , 1000 miles???? We all know whats happening here right? The mileage they are putting on it has nothing to do with trying to figure out whats wrong with it. You would think with that kind of a story at the very least it might actually BE fixed. Yet when I picked the car up yesterday, once again (shockingly) within 12 hrs the "check engine" light, on again. Also I should mention when I picked the car up and requested my work order. They said their system was down and couldn't provide me with it. I called corporate and filed a complaint. They have no record of my vehicle and or its multiple repair orders since 4/2? Ironic as there should be 6 of them on file. FYI: The Lemon Law requires 4 consecutive repair orders for the same issue in order to qualify. Coincidence? I think not! So, I have filed a complaint with the BBB. Now off to file complaints with Consumer Affairs and the Attorney General. Maybe it's time to just call an actual attorney? WHO HAS TIME FOR THIS?!!!! The thing is, I understand &%&$ happens. Yet no one at the dealership and or at the corporate office cares enough. No one cares that I am paying $495 a month on a car that I do not have. No one calls you back when they say they will. No one does what they say they have done. They are in fact done with you when you sign on the dotted line. My advice, the next time you consider buying a Chrysler, Dodge , Jeep or Ram. Keep driving as you pass this place! Waive to my car as you go by! I'm pretty confident it will still be there! Update! It is now May 18th and my Jeep is still in the shop! Work orders still no where to be found. Update! May 27th .... Seriously, no one cares. I'm forgetting what my Jeep looks like. As all I have is the monthly payment! June 24th!!! I swear you can't make this stuff up!!! Now still speaking to corporate! First Aisha... now Ronny... new names , same result's 'None' 5 car pmts in! Pretty soon they will have had this car longer than I have! HELP!! I miss her! Cars back! No check engine light on. Still jumps periodically without cause. Happy to have her back.l for the time being. Also, was told they were submitting me for payment reimbursement. Just needed to wait until I got the vehicle back. Got it back! Now being told no reimbursement because it was escalated to corporate . They were the ones who told me to escalated it. Corporate also told me I would be submitted for reimbursement. What a clown show. read more

Merrick Jeep Chrysler Dodge Ram - Car Dealers Near Me - Wantagh, New York

Tried to make a deal on a car. Was provided an offer for my trade. Few days later I contacted them to make the deal and they said they would only offer me $1000 less than originally offered. Told me "the market fluctuates daily." They fluctuated their way right out of a sale or any future sales. That's sleazy in my opinion. This is why people hate dealing with dealerships. read more

Confirm that they actually do test drives after they book your appointment. I scheduled a test drive on a rainy day for the new electric Charger. When I showed up the salesman Jay told me the manager will not do test drives in the rain because the car is dangerous. His advice was to sit and go over numbers or come back another day. I came to the dealer in an electric Cadillac. This behavior shows no respect of someone's time and no confidence in the product they sell. Poor customer service, go someplace else. read more

Merrick Jeep Chrysler Dodge Ram - Merrick dodge - Car Dealers Near Me - Wantagh, New York

The absolutle worst service I have ever experienced! I lease a Jeep Wagoneer from this outfit and have had issue after issue with the vehicle the servicing of the vehicle and with the rental vehicles they provided during the many issues with the vehicle. Different reps calling back with different information and on and on.. 20 plus years of leasing cars and the worst experience by far. Not sure how they are in business. read more

My air suspension blew twice on my dodge ram and they do not give a damn about you. I have been leasing trucks from them for 12 years and I will never go another year with them. The service is absolutely terrible! I own a business and they said that can't help me for 6 weeks for a loner truck or repair. And they also scratched my rear bumper and said they will repair it and never did. And the service guy I was dealing with FRED DIFILLIPO At Merrick dodge IS ABSOLUTELY TERRIBLE AND SHOULD BE FIRED! He does not care about his customers at all! So I moved on to GMC BEST MOVE I EVER MADE! The most unprofessional company I ever had to deal with. It's a shame after 12 years of having rams, but hey everything happens for a reason! DO NOT BUY AT MERRICK DODGE! read more

came expecting to buy a car, salesman seemed helpful and tried to make a good deal,came back with workable numbers, we even got new insurance for the new car, then the manager came back and tried to up the price by 80$ which was OUTRAGEOUS,after we spent 4 hours there. he was Kurt, not helpful, and to me it seemed like the old bait and switch. then he offered to cancel the insurance we got on the car we would not be leasing, alas he did not .a COMPLETE waste of time, untrustworthy, and to sum it up, a BUNCH of LIARS!so disappointed and shocked. shame on you guys .after seeing all these other terrible reviews, I'm almost glad this happened . read more

Merrick Ram sold me an 8 year Mopar warranty for my 2021 Ram 1500 which covered rental reimbursement which was never paid. The claim was recieved and approoved in January 2025, it was never paid even after 4 months of phone calls and complaints to Mopar vehicle protection. Every time I called the customer service agents all claimed to be a supervisor or specialist and said my claim was approved and marked fo payment and I would recieve a check in two weeks. We're 5 months down the road and the check never arrived. When I contacted Merrick Ram, the business manager was rude and abrupt and claimed that it had nothing to do with the dealership even though he acknowledged they sold me the warranty. When I asked for the general manager, I was denied and given his voice mail. So I left Ray Shok, the general manger a message explaining the problem, he never returned my call. read more

REGARDING THE SERVICE DEPARTMENT: Ive had multiple dodge rams. The incompetence I experienced today was mind blowing. Everyone just kept passing the buck. Told me to talk to this one, that one, bring the truck here, no now over here, no actually you have to bring it over here. I was told I could simply drop my truck off in the morning at the time they gave me since I work nights and wanted to make this process seamless. This will be the last dodge I ever own. Myself as well as my business. read more

wish I could select 0 stars. worst service ever. Will never come back here. slow, don't abide by appointments and terrible communication.

The service dept wants to charge 400 bucks plus tax just to look at your car even when you bought it there and is under warranty. They just want to charge you that fee and then pressure you into buying thousands more for an "extended warranty" yeah, hard pass. Good customer service is dead these days. read more

I had a service appointment at Merrick Jeep Dodge of Wantagh yesterday to get my tires replaced that I purchased May 2nd. It took over two months to get the tired in and then an additional month to get an appointment. Upon dropping off my car I was told they sold my tired that I had already paid for. When finally figuring it out, and replacing the tired. They damaged my rims When calling Angela Marie told me I should go somewhere else for service because I stated as a customer my property should not be damaged. Huge thumbs down to Merrick Jeep Dodge of Wantagh Furthermore, upon going in, I got screamed at by Pete, the service manager and he refused to help with the rim because I left this review read more

Merrick Jeep Chrysler Dodge Ram - Car Dealers Near Me - Wantagh, New York

I just bought a new Grand Cheokee. My salesman name is Wayne Medina. I had a great experience. Wayne went above and beyond for me. I highly recommend if you go to Merrick Dodge you ask for Wayne. read more

So after posting my review on Facebook back on 11/25/24 I received a response "from the owner" asking me to please call the customer service coordinator. I called and she was very friendly and apologetic and said she would see what she can do and call me back. As of today still no call. The only call I did receive was from the lease end department wanting to know when would be convenient for me to discuss our options on leasing or buying out our lease I explained that I would never do business with Chrysler again. read more

This is definitely the worse dealership ever Dealing with the service department was terrible Make you wait months and don't even do the job they were suppose to do lol idiots read more

It was great for buying a wrangler but since I got it, it's just awful! Second day of owning my car I've had issues with no resolution from service to sales. Never again will I get a vehicle from this dealer. I've been calling for the last month every single day to speak with Malcolm and the service manager with no response at all. Plus there's phone just ring and ring and ring with no one ever picking up until you call for the 10th time then you get an attitude. Going back to Westbury after this horrible experience! Update 1/2024 - spoke with the service manager and assistant manager and still got no where! I texted the "advisor" asking what email I can send videos of my still broken pos wrangler 4xe to and was told to call Chrysler! NEVER GO HERE! Service and sales is downright horrendous! They don't care about anything but the money going into their own pockets and not giving ANY good customer service! Update 3/2024 - service manager called me 2 weeks ago and I've been trying to call back since then. No one answers in service, the phone just rings rings and rings. Magically now loaners have to be approved by the manager meanwhile my pos wrangler won't go I to electric mode, heated steering wheel doesn't work and the radio is still having issues. This place does NOT want to help you nor car if your brand new vehicle is having issues. Absolutely ridiculous! read more

I've leased 5 vehicles total over the years from them. No issues with sales. The service dept is horrible. Never get call backs never get updates on your vehicle and I hope you have a second car. You will not get a loaner vehicle from them. I just changed dealerships and I'm very happy I did. read more

Since 2016 I have ONLY shopped anything Mopar here, at Merrick CJDR. Over that time I have personally bought 5 Jeep vehicles, all being fully loaded Rubicon top of the line Jeeps. On top of that my brother has purchased a similar loaded Rubicon and my sister has purchased two vehicles here. Outside of my immediate family I have sent over 100 customers, referrals that PURCHASED vehicles. Almost daily I am advocating for this dealer online and sending strangers here to get a fair deal. TODAY THAT ENDS! Just over a month ago I bought a 2020 Gladiator from this dealership. During the sale, we negotiated my trade in, a 2019 Jeep Wrangler with well over $15,000 in aftermarket accessories on it. I am well aware I will never see that money I put in back and the manager made that clear. We went back and forth on the upgrades, the exact message from the manager was that 40" tires do not increase the trade in value, in fact they make it harder to resell for the dealer. They would actually prefer my Jeep as stock as possible. No problem, upon trade, I left the Jeep as is, minus the wheels and tires, they're way too nice to give up. The trade in was accepted and the deal is signed off on and completed. 1 MONTH LATER, they would like me to pay $4,000 so they can buy a set of Fuel wheels and tires to make the truck more appealing to a new buyer because it is an expensive Jeep that they will try and sell to someone with new car money. They got laughed at and a big hell no, we all know wheels aren't $4,000 and a dealer isn't paying retail anyway. Now it's $2,300 for a set that they'd be happy with. NOT MY PROBLEM Over my years of loyalty to this dealer I have never once met or heard from a manager, I was never thanked for my business and I was never compensated for referrals which is common practice in the car business. ZERO CUSTOMER LOYALTY AT MERRICK CJDR...NONE Let it be known that my salesmen Bryan is a great salesmen, fair and honest, he always does the right thing by myself and everyone I send in. A major car dealer harassing easily one of their most loyal customers over $2,300. 2020, what a time to be alive. read more

Merrick Jeep Chrysler Dodge Ram - Car Dealers Near Me - Wantagh, New York

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Lying comes very easily to this dealership, rudeness is a second language to the employees. Avoid this dealership at all cost. When I first purchased my vehicle, they tried very hard to get out of deals we made. The experience started pleasantly, then when a deal was made and signed on the dotted line. This is when their true colors shine bright. Repairs needed to be covered, on the expensive warranty. It has been 2 weeks with no repairs or any timeline. I made arrangements for a loaner, they conveniently lost my request. After waiting 2 weeks for an appointment. I was told by the loan car manager, he said I was on the emergency list. In 2 weeks they were unable find a loaner for me still. Lies and deceit, they give used car salesman a bad name. I will never use them again, and will do everything in my power to tell everyone I know, don't go there. read more

This place is an absolute disaster the service department is rude and a mess they took over ownership and are unwilling to help existing customers they disgaured my property and are I willing to make good on it they are it's a complete mess in there ! I regret even 1 star read more

with the exception of our salesman-Gregg Ifill, who was is an exceptional, professional, personable, knowledgeable, and patient salesperson, this organization is the worst. We waited for 4 hours to pick up our $80,000.00+ vehicle. Paperwork was not ready. Financials not prepared for a CASH DEAL! Totally unacceptable. Not once did a manager come over to apologize for the chaos that seemed to be happening in the finance office. In fact, all we heard from the finance office was cackling. One would think, if you are handling these sorts of transactions there would be a level of professionalism or urgency. The "finance director" even left for the evening a full hour before our deal was finally straightened out. Poor management, bad attitudes. No wonder people order cars from ecomm sites. Who needs this? Thank you Gregg. If it wasn't for you we would have walked out! read more

This takes the award for worst customer service at a dealership service department. Booked a 9:00 AM appointment for today, a week ago for a warning light on the dash of my Jeep Compass. I was checked in, brought inside by service advisor (Malcolm Paul). I was informed by him that the warning light was for the "Start/Stop Auxiliary Battery" and it needed to be replaced. Additionally, that it wasn't covered under my warrantee or additional purchased coverage. Fine. I was told I would get a text "shortly" with an estimate and a link to approve the service, the car would then be ready in 2-3 hours. Well, "shortly" went by and no text. So, I called at 11:40, after being on hold for 10 minutes I was told "sorry, but they haven't even taken the car in yet, they were backed up". But, that the service advisor will be in touch with me "shortly". Well "shortly" went by again, so I called at 2:15, after being on hold for 15 minutes, I decided to call from another phone to let them know I was still holding on another line. I was then told that they were still diagnosing what the problem was with the car. I told them, the problem was diagnosed as soon as I walked through the door. Response was oh, sorry, but they are still working on it. I said please don't do anything and have it ready to be picked up in 10 minutes. It was the one thing they got right. Did not want them touching my car, not today, not ever again. Steer clear, (no pun intended) read more

Jean was awesome in helping my husband and I selecting the right Jeep. Excellent customer service.

No one likes going to the car dealer. It's very stressful. This morning I dropped off my car at the service center. What an operation from the service greater to the service specialist. So smoothe and pleasant. I will not go anywhere else. Merrick Dodge is the place to go. Thanks for the help with my Dodge read more

Like all of the other reviews say, they will try to rip you off. I had a lease ending with them and their sales and finance team tried to get me for an extra $4000+. Heres how. I got a private loan at 5% for 60 months. Jeeps team acted like they did me a favor by getting me the same interest rate as the private bank, but extending it to 72 months instead of the 60 the bank offered. Also ,I have tried to get a loaner vehicle while my jeep was being repaired in their service dept for 6 years. The service dept will always lie and say there aren't any available. Not once have they been able to give me a loaner. I love jeep but this place is horribly managed read more

If I would give them a zero I would have been trying for weeks to get an appointment for a recall, receptionist transfers me to service and no one picks up the phone, So when my car malfunctions and causes an accident because of a brake recall whi will be responsible? Love the car, but last jeep I will be getting unfortunately read more

This service department is an absolute circus. I dropped my car on Wednesday and each passing day received no updates. No one answers the phone even though they are fully staffed. The assistant manager is an actual joke of a person and when I told her I left a message and never heard back from her she said "I sit in the front and don't have time to return calls" they were rude and made up excuses. 6 days later I get my car back and it was a simple battery replacement. They told me they would submit it to Jeep for reimbursement but never did and told me I have to. I wouldn't waste your time or money on these clowns. read more

Will not buy from this place EVER AGAIN! Is disorganized and looks like it need a good start over, the look of the place is nothing you really want to be in for more than 5 minutes, repair service is horrendous and is just an awful dealership. read more