I visited a few dealerships on the island, but my experience at Platinum VW was by far the best. Andre was exceptional from start to finish. He was honest, helpful, and genuinely personable throughout the entire process. Since this was my first time leasing a car, I had a lot of questions and some nerves going in. Andre took the time to explain everything clearly, answered all of my questions, and made the experience stress-free and enjoyable. I truly appreciated his professionalism and transparency. I highly recommend Andre to anyone looking for a great car-buying or leasing experience. read more

Love this team. Have had ongoing issues for months that are beyond frustrating and which leave our family feeling helpless and they have been so kind, informative and supportive. Won't forget the way we were treated throughout this whole process! read more

DO NOT GO HERE FOR SERVICING. My advisor Karen was amazing but the service department is a SCAM. They told me I needed a break flush and new rear tires. I went to another service center where they told me neither my rear tires nor break flush was a problem. They try to prey on people by suggesting repairs that don't need to be done. Do not go here. read more

Where to begin! Wow just wow. So unprofessional and disgusting. The manager Paul is rude and needs to take anger management courses. I don't understand how they are even in business. I guess that's why they are always empty. Good luck. Very poor management and customer service. read more

I just saw now that the rating for Platinum Volkswagen is 3/5 stars and I can not believe that! This was the most seamless process I have ever had. I have bought 6 cars in my life and I never had an experience that easy in my life. ASK FOR LEANDRO! Leandro was amazing and he takes the hassle out of many things regarding my paperwork and insurance. Paul is the manager and he is also someone you should ask for personally! There were zero hidden fees, the car was exactly like what the ad said and the videos and picture they sent me all matched. I cant express enough how happy I am with my purchase and my experience. read more

I bought my car from the dealership next to where I live. Within a week the air conditioner had a problem. Decided to take it to this dealership more convenient to where I was moving. They told me to bring it in but shortly after I dropped it off they called and said the manager declined to service it because I didn't buy from them. I think that was foul. If that dealership won't service vehicles not bought from them just say so and not have people waste valuable time. I was considering using them the next time but now, never. I have never had this experience with any other dealers of all the cars I have ever owned. read more

Karen Palacio was my service advisor. I dropped my car off and proceeded to explain that there were multiple lights on my vehicle and I was having trouble with other systems inside the vehicle. Before I had a chance to explain which systems and what lights Karen Palacio cut me off and told me that she would be doing a diagnostic on the vehicle. I did not bother to tell Karen how rude it was that she was cutting me off. I trusted that she would do a full diagnostic and let me know what the issue was. My vehicle was dropped off at 8 AM. I did not hear back from Karen Palacio until after 12pm. Karen Palacio told me via text message because I dropped my car off late after other vehicles they're going to lunch and that she would not be able to get to my car for a diagnostic until after lunch. I immediately called to speak with Karen Palacio and was told Karen Palacio was with another customer. I never received another call or text message from Karen Palacio until quarter after 4pm. By this time, my car has been parked in the same spot the same location since. Karen Palacio said there are no lights on in the car and so they're not gonna do any service via text message. I immediately called back one minute after that text message went through. Karen Palacio did not take my call. Instead, she sent me text messages while I was on the other line calling her. I'm not one for conflict. So I asked to speak with a supervisor the next day when I went into Volkswagen to pick up my vehicle. I met Steven Fox as I began to explain the issue that I initially came in for with my vehicle, He raised his voice to cut me off. So I politely held my hand up as to say stop. I'm a professional. I don't conduct business in a unprofessional setting or unprofessional way. Just get my car. If i could give this location less then 1 star I would they are unapologetically unprofessional. read more

I order my part they never sent it out, come too find out they don't keep anything in stock. you order from them and they order from somewhere else. read more

High star ratings could be true. I won't dismiss them. But it all depends on context. I am giving ZERO stars to Steve the service manager and potentially Karen Palacio for an inability to be professional and communicative. Trust the low star ratings from others. They are not wrong based on my experience today, 01/19/26. I even found one post that had a similar experience, posted 8/20/25. I had brought my car in a few weeks ago. I had been texting with Karen since then. When I brought my car in this morning our interaction had been very pleasant and she was helpful as she had been. Our pleasant rapport had been now established. I say this because of what's to follow (with my eventual bewilderment). When I received my car back about 90 minutes later communication broke down. She simply was returning my car. When I asked "How can that be?" she didn't understand why I would be asking the question. Not only did she not understand plainly but she did not understand because she did not even review the technician's video (the tech makes a video of his findings that is texted to the customer). After I let her know there were a few inaudible moments she herself said "I don't even know, I didn't watch it." No attitude, but nicely. Regardless, how can you be an ADVISOR and not go over EVERYTHING with the technician so that you have a full understanding in order to communicate effectively with the customer?? I don't know why I have to say this but the advisor is the go-between. The person that communicates the issues, the fixes, the costs, etc. It's like she said here are your keys...and then crickets. The issue was extremely straightforward forward - when the shifter is IN park the car would throw an error message saying the car is not in park. The technician on his video noted he could not reproduce the error message AFTER he took the vehicle on a road test. I told her, mind you not asking, but stated, but not rudely or disrespectfully "how could that be? why would it? When the car is in drive there's no reason for it to throw the message" I said this without attitude, without disrespect, just matter of fact. NORMAL conversation. She got up and said "let me see what's going on". I was happy she was looking into it. To my utter disbelief but even more so confusion she came back with the service manager Steve. But I thought he was another tech that was also going to be helpful. He said I'll take care of this and walked away. Again, very happy. But he came back quickly. He told me his name and his role. I innocently reached out my hand to shake his hand thinking he came out to expedite with the tech why he would take the car out on the road. He said "I'm not shaking your hand". He abruptly stopped any interaction and essentially said "we're not going to continue, I don't like the way you were speaking to her." I was absolutely dumbfounded, confused, stunned, and ten other adjectives on their response. I don't know if Karen was the problem, if she went to complain, it all happened too fast. But Steve is a joke of a human being. I was unequivocally respectful and a gentleman and ANYONE could see that in the department based on my, all beit short, interactions, with Tom, the gentleman in Parts, the receptionist. So, there are only a limited number of plausible explanations: a basic failure to communicate, an inability to correctly process clear visual cues, or an extreme sensitivity disproportionate to the circumstances, aka thin skin. What is not disputable is that the response itself was illogical and deviates from what any reasonable observer would consider normal. They were unprofessional. They were simply children. I don't know if the tech is incapable of diagnosing my issue and they could not offer a resolution so they made me the scapegoat. After all, the tech did not diagnose correctly. Open the dang door and the error message is BLANTANLY BEEPING. First hint right there! Plug in your ODB and you have your codes right there. THEY WON'T BE APPARENT WHILE YOU ARE DRIVING. Of course Steve is going to follow up this review all defensive and make accusations against me as he has done (or other VW staff have) in almost every other bad review. But he is unequivocally wrong and simply unqualified. We had NO interaction. He had NO context. And IF it's Karen who could not read a conversation as innocent then she is the problem. If it wasn't Karen and it WAS Steve who just overheard the conversation he simply did not have context and she did not defend me or offer some communication and resolution. Steve thought way too highly of his position playing the judge, the jury, and executioner. But most of this is silly high school shi*t. Be professional, be communicative. Don't take it personally. Conduct business. Offer customer SERVICE and resolution. read more

I am close to the end of my car lease, and I have a mileage overage. I received an email from Angela about my lease. I had a conversation with Angela, asked her what the payoff would be. she gave me a one number answer. I had to ask about details. After a brief discussion with my advisor, I said that I wasn't interested in paying off my lease right now because they would make more money off of me than if I waited. I felt that the way she told me my balance, which was one sentence and one number, was not transparent. I told her this in a text. Afterwards, I received the rudest email from Paul Garritano, a sales manager at Platinum Volkswagen. Paul tried to gaslight me into thinking that somehow I had done something wrong by deciding to make the best decision for me. See pics of his email below. Paul also informed that I decided not to have a discussion with Angela and that if I ever called the dealership that he would put me on his do not contact list. PUT ME ON THE DO NOT CONTACT LIST, lol. Wow Paul, so much toxic rage and anger in your email, which I am featuring in the photos below. While you may be able to scare and gaslight some people with this sort of behavior, it wont work with me. Is this how people do business in the car industry, really? If you are looking to purchase or lease, stay away from this place. If they react like this over one text message, think of how toxic it might be if you have a problem, or if you say anything that Paul doesnt want to hear. This is a nasty place to do business. I agree with the other reviewers, the people at this dealership are unable to have a civil conversation unless everything is their way. DO NOT DO BUSINESS WITH THIS COMPANY, IT WILL BE FULL OF BAD ENERGY and you might overpay. read more

See all

This is a review of the Platinum Service department. My car died with 20k miles on it due to engine failure in another state. After some back and forth with a dealership/service dept in Virginia - Steve, the manager of the Hicksville location agreed to take the car and service it. Steve was exceptional in providing the proper service and accommodations of a loaner vehicle until my car was back and running. He provided timely updates and answered a lot of my questions. read more

I did two leases with this dealership. The first one was great but the second one was not. I was over charged and worse I asked for a 36 months lease and they gave me a 39 months lease. I pacifically asked for 36months. They're very crafty. I may reach out to VW corporate regarding their tactics. read more

I had a great experience with Ryan Martinez at Platinum Volkswagen. He was straightforward, honest, and never pushy. I appreciated his professionalism and transparency throughout. Highly recommend working with Ryan! read more

My experience purchasing a vehicle from Platinum was exceptional. Straightforward. No games. No surprise costs. All quotes in writing. Professional, Courteous. Manny our sales rep. had patience and professionalism and took the time to answer all questions. Manny found the exact car my wife wanted, provided a fair price, and delivered the car exactly when promised. This is our third VW, the prior 2 from another dealer, and this experience was simply the most straightforward and honest. Thanks! read more

BUYER BEWARE... I am BLOCKED from using VW service department for leaving a bad review 4 months prior! Can you believe the deceitfulness how they treat people who leave honest truthful reviews. I was even yelled at on the phone just now from the general manager of platinum VW Hicksville when asked why I couldn't make an appointment! All because I left an honest negative experience I had with them 4 months prior how it delayed my family vacation because they took a 40 Min task and let my car sit there turning it into an 8 hour simple tire change. To your gaslighting response: I can be very specific: as this is a very real post. When I called for an appointment to get my oil changed and inspection sticker updated; the secretary says I'm blocked from all future appointments in the computer. I never miss a bill or payment so I was so confused. I called the manager in sales department who's probably the guy responding to these posts. And how he spoke to me was appalling. I have been a VW customer for 15 years at other establishments and all the VW employees have always exceeded my expectations. I asked him "why I can't come in" and he started talking loud over me and yelling about nonsense going to a restaurant and not liking the food and not going back to the restaurant; crazy nonsense and how the one star review I made 3 months ago can hurt sales etc and this is their retaliation of blocking me from future appointments because they can't handle the truth. He even said "Why would you want to come back if it was so bad" I told him the service provided and staff are good but the mishap wasn't handled professionally on a management level and now I can clearly see why. A great establishment takes accountability for poor service and tries to remediate it. A simple sorry would have reversed everything I would have even deleted the first comment if it was handled appropriately and if you asked me to. You even said "you may want to rethink taking that review down" But the audacity to speak in that tone with a customer is a huge letdown; you took it to a whole other level of unprofessionalism. That was your chance to remediate the situation and kindly ask me to remove the comment but you can't seem to lower yourself to be kind and humble. . I have the 3 minute call record on my caller ID with your number on it. The time I wrote this matches up with the phone call time stamp as well. I even have a voicemail on my machine from another very kind manager Steve who also explained how my blocked appointment was due to a prior review. I had you on speaker phone so my mother can hear and she couldn't believe the way you spoke to me either. You even said "I'm the GM" right before you hung up on me after you talked loudly and aggressively toward me for 3 minutes. My other post was real as well; as it was acknowledged and responded to already. I even have proof of bills from the vacation that was delayed due to the 8 hour tire mishap. You could have simply humbled yourself and said sorry and tried to remediate the horrible service I had 3 months ago but you can't even give a simple apology for turning a 40 min tire change into an all day event. But you literally re-hatched everything all over again and made things even worse by your responses. Life is to short, and you sound to young to be that angry and short tempered this early in your career. There will be many obstacles you face in life and you should start learning from your mistakes now, It wouldn't hurt to humble yourself once in a while. Remember you get more bees with honey. God bless you; wish you the best of luck. Hope you find inner peace. read more

If i could select no stars i would. they are crooks. I purchased my car on 9/11/20. Almost 2 months later STill waiting for my $500.00 deposit. I would never recommend this dealership to ANYONE. I have reached out numerous times to resolve this issue with the resolution. STAY AWAY .. CROOKS .. read more

I traveled from out of state with my beloved 2016 golf R. Needed tires brakes after my road trip. Originally I took my car to platinum Vw for an oil change. I was notified that I could use new rotors and brake pads and that two of my tires endured road hazard. it's been tight for me since COVID , John Grossman my service advisor gave me such great service I needed to share. Not only did they complete the job he helped in every way possible as to not have costly wear and tear repairs. He applied whatever discount he could finished the job in a timely fashion and communicated with me all along the way. John thank you for making me feel at home saving me a bunch of money and for doing a great job . my car is rolling like it did the day I drove it out of the showroom. I highly recommend Platinum Vw of Hicksville. 10 stars if I could. Thanks again. read more

Joe, the salesman was terrific. He streamlined the paper work process all through e-mails, which is how I structured my lease deals. Joe truly is a classic example of honesty. Worked with me on the price of a 2024 Tiguan SEL-R Line. Initially I wanted a white one, but it was in transit. Over night he processed the paper work for a red one they had on the lot. Took care of everything and helped plan a surprise for my wife. It was great. Thank you Platinum VW for make is extra special. I will be back for another car in the future. read more

Read the reviews and judge for yourself. Look at the way the owner responds to criticism and that sums up my experience there. Went to look at two vehicles today and called the day before to schedule an interview. They told me that before I can do a test drive, due to COVID protocol, we need to agree on pricing and deal terms before we can get in one. I said that is absurd but reluctantly agreed to do it. Owner comes over and accuses me of being belligerent and demeaning to his sales person. He himself started raising his voice and being completely inappropriate. I explained multiple times that I am calm and agreed to sit down and go through numbers. This guy continues to escalate and remind me that he's the owner and they'll never sell me a car. I bought two Jettas from these guys a few years back. Guess what buddy, a lot of dealers out there. As I told you, we ended up at Nissan and did buy one literally an hour later. I also called two other VW dealerships and they do not require a deal for a test drive. Will never go here again and the owner needs to be careful about who he wants to escalate things with. He's not the tough guy he thinks he is. Good luck to you and your business buddy. read more

It was an absolute pleasure working with Joe R. from Platinum VW. I was in the market for a new lease of a VW Atlas. I was at the end of my Infiniti QX60 lease and was shopping numbers at various VW dealerships. My first stop was to their website, which was extremely intuitive. I spoke with a customer coordinator via a chat system, explained what I was looking for and asked for next steps. The representative assured me that she would put me in contact with someone from the dealership. 20 mins later I received a call from Joe. He is such a nice man, not pushy, just listened to my needs and asked what did I need from the vehicle. At this point I was really only interested in captain chairs. Joe said he would get back to me with numbers. At this point I was getting the run around a from numerous dealerships that would only provide numbers if "I came in to speak with a salesman". With how things are post-COVID, I did not think it was a huge deal to get simple numbers via either phone or email. Joe came back to me within an hour with solid competitive numbers and advised me that they were waiting for a shipment of cars, so it could be a couple of days. I asked joe to send me the deal in writing in the interim, to discuss it with my wife. After discussing the terms and looking at other dealer supplied numbers I knew Joe and Platinum earned our business. To my surprise, Joe reached out to me the following morning to tell me not only did the vehicle I was interested in came in a week earlier, but it was heavily optioned and they would honor the original prices quoted. It was at this point that I asked Joe for next steps and he sent me the credit app via email. I promptly filled it out and had a firm deal within a matter of hours. I took delivery of my car the following day and was impressed on how seamless the entire experience was. I was delivered a vehicle in less than 20 mins. Joe and Platinum not only over provided on the dealership experience, but they have earned a customer for life. The not only had extremely competitive numbers, the transaction process was easy and pressure free and delivery was a breeze. Kudos to both Joe and Platinum for making the leasing process easy! read more

From start to finish the best car buying experience I have had in years, Vildan was my point of contact and she handled everything. The pricing was up front and very reasonable, no added or hidden fees. Definitely Covid cautious/thorough and all the platinum people compatible and thought full. I have bough a couple of cars, I'm no spring chicken. This latest car search was 3 weeks in and out of dealers, save your self the time. read more

Platinum Volkswagen - Car Dealers Near Me - Hicksville, New York

See all

Had my GTI serviced many times and I dealt with Steve which I had absolutely no problem with, but then I got Nathan, that's when the nightmare began. First of all, he's not honest, he's a blatant liar, in fact he charged me for a diagnostics which I had done already a few months prior, which he said he'll take off, if they do it again and find the same results - Well they found the same results and he didn't take anything off. They had my car for over 3 days and didn't even touch it. Mind you, I had a scheduled appointment (which he said I didn't) I had to text to prove it. He looked at me like I had two heads. So they found that I needed a water pump and he gave me an estimate between $800 to $1200. Fine. Get a call back from him and now it's going to be $1,900 for a water pump and oil change. Sorry, I don't know you were working on a Bugatti. At this point I've had enough I was supposed to go to Texas which was delayed because of this lying fool. I also got the water pump repaired for $800 elsewhere. Don't come here, these people are not honest. read more

Do not give your business to Platinum Volkswagen! After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty engine. Rather than help us with a car that was clearly under warranty, they washed their hands of my issue, saying that my mechanic failed to put oil in my car. This is a lie. My mechanic of over 20 years checked my car twice before towing it to Platinum and then checked it again in front of me when they towed my car from Platinum. I gave Platinum all of the maintenance records. In addition to walking away from my problem and helping a former loyal customer, they were arrogant and dismissive. I now have a legal matter which I WILL pursue as all of the evidence is in my favor. I paid off this car in January 2024 and now have a mess on my hands. Good bye to Platinum and Volkswagen as a brand. There are too many other dealers that would appreciate my business with many other quality brands. read more

Great customer service on my purchase. They we friendly and fast to work with on the purchase of my new car. Thank you Update. Great customer service. They have checked in twice in the first week how my experience was Thank you read more

Platinum Volkswagen - My new ride - Car Dealers Near Me - Hicksville, New York

I was in Platinum Volkswagen yesterday looking for a new or used car for my wife. She has always loved the Volkswagens she had and she has had a few over the years. The dealership is on the small side, But they did have a good selection of cars in stock. He showed me the new diesel Jetta which my wife would love, she has a Jetta now. The salesman was not pushy or even trying to make a sale was happy just giving me the information i wanted. He also said he had a diesel coming in next week on a trade that i might be interested in. overall i give the dealership 4 stars they were really nice and friendly and not pushy at all. read more

Been a customer since 2006 and have leased three cars from Platinum - a 2006 Passat, a 2010 Passat, and a 2013 Touareg. Also, each of the cars has been serviced at their Nelson Ave. location. In seven years, I've never had a single problem or issue with Platinum. The leasing of the cars has always been quick and easy. The service appointments have also been good. Maybe I've been lucky - I don't know - but I have nothing but good things to say about the folks there and their work. read more

Platinum Volkswagen - First night in the new Touareg. - Car Dealers Near Me - Hicksville, New York

Yesterday(8/21/2020), I came here with my mother to look at the Jetta and Passat! Prior to the appointment, I spoke with Paul( manager) on the phone who was so professional, down to earth and much more. Due to COVID, you call once there and Manny the salesperson was ready! They all have the utmost respect and so much more! The car was sanitized and prep to test drive and allowed for you to see the car prior to test driving it. We fell in love with the 2020 Jetta SEL instantly. Once we sat down and with paul, manny and Bill to receive the numbers. Josh, and all the members of the team know how to please their customers and go above and beyond! I have to say this was the best experience and I purchased the Jetta for my mother. All professional, knowledgeable, patient, and hands down the best dealer. I can't wait to come purchased my car once my lease is up in a few years! Thank you for making this the best experience for my mother and I! Jennifer and Maria! read more

These people are dishonest. Finance manager says lease % rate is higher than quoted because of our "auto credit credit score" which lied and said was different than a regularly credit score. What out for these people. read more

I has the unfortunat pleasure of dealing with the owner josh at this dealership. He was nothing but arrogant and rude and would not listen to a customer who wanted to buy. When feed back was giving about miss information given about the cars by his sales man he could not handel it and proceed not us he would not sell us a car. Wow. read more

Platinum Volkswagen - Owner Josh Lever who is rude and arrogant who is was rude to us beware - Car Dealers Near Me - Hicksville, New York

If you or anyone you know is interested in purchasing a VW, visit Platinum VW in Hicksville, Long Island and SPECIFICALLY ask to speak with Doc! They say car dealers aren't to be trusted, but Doc isn't a mere car dealer, he is a Vietnam Vet, who after being hurt in the war, the guilt of those killed pushed him to attain a masters in surgical nursing, a masters in psychotherapy and he now volunteers at a battered women's shelter in Long Island. Although I do not condone war of any kind, Doc has paid it forward by saving hundreds of lives throughout the years and I believe this speaks true to his character. I can bet a kidney that Doc isn't an atom less than good and kind-hearted. I know these things may not have anything to do with purchasing a car, however, a strong sense of trust and comfort comes when you know you're dealing with possibly the most honest, kind-hearted, patient car dealers ever! With that said, Doc isn't only an exceptional car sales rep, but he's also an exceptional human being! I recently purchased my second VW from Doc, after leasing my first in 2013, and I fully intend on making all future auto purchases from absolutely no one other than him! read more

don't come here!! i waited for almost 6 hours to get an oil change......basically they missed placing the order to the shop and kept me waiting. They didn't bother to check on the progress either. Service is just so lacking here. read more

Last February we were looking to change our car, we were faithful Honda owners, but the Tiguan stole our hearts. Vildam was our sales person. She was excellent. We didn't feel the pressure you get while walking at a car dealer. We felt comfortable. At the end, we leased the car (our first time, so we had many questions about leasing) and we are really happy with the whole process. read more

I purchased my VW Tiguan at this dealership and had satisfactory service for three years scheduled maintainence. This was all well and fine until my battery suddenly died (three years later) and I had to purchase a new one from them. I was totally pressured into making a rushed decision to overpay for a battery and installation, because of the pushy and very rude attitude of one of their service reps Joanne, who basically lacked the tact or professionalism to act otherwise. So I left very dissatisfied and overpaying for terrible customer service and vowed never to go back. I took an online customer satisfaction survey and got a phone call from their manager to follow up but who seemed unmoved by the lack of professionalism or the fact that a paying customer was dissatisfied with the experience. You would think I learned my lesson from this terrible experience but when I started to hear my engine make an irregular sound and my sunroof button malfunction, I decided maybe the best place to take it was back to the dealership service center. Wrong again. They claimed the sunroof motor was "tired" and quoted $700 + to replace it (I barely ever use my sunroof). I let my fiance communicate with them and he declined to let them replace the "tired motor" and was asked whether they should just "lock the sunroof" to which he replied yes, not being made aware that they were going to charge for it - an incredulous $172.00! When I showed up to pick up my car, expecting to only pay $286 for them changing the front brakes on my vehicle (which is what the SAME Joanne lady quoted), I actually ended up paying $550.00! When I asked the service rep Joanne about it, she brushed it off saying she went over the details with my fiance over the phone yet she somehow managed to forget to make mention of the actual total cost. Very sleazy and underhanded. I decided to hell with it because the manager was no help the last time either, swiped my card and left feeling totally violated. This place is a total rip off, huge waste of money and the customer service is pathetic. I have to agree with the other reviews. Don't waste your time or money to go to this place! Sadly it took me two horrid experiences but I learned my lesson and I intend on sharing it with everyone so they can avoid being totally exploited. read more

BUYER BEWARE, We tried to perform a lease buyout from Platinum VW and were meet with nothing but deception and shady sales tactics. Leanard (Leo) told my wife the lease buyout can be executed by platinum at no additional cost. To our surprise a hidden not disclosed $695 fee was added to the base purchase price of the vehicle. It was not until after the paperwork was signed that we realized this fee was added, again not disclosed or written anywhere on the lease buyout nor the original lease contract. When asked about it, we were told we could recoup some of the fee back and that they would talk to management. Management (Moises) refused any return and was not willing to work with the consumer and long time VW customer. In the end we were lied to, deceived and will be filing a complaint with the county and state. I have purchased many leases in the past and had never had to pay a tacked on dealer fee for a lease buyout. read more

Im not a mechanic, and its unfair to have a technical discussion with a customer in regards to "how things work" when the customer cant respond appropriately with the correct information. The information I put below is straight from a qualified mechanic who took pictures of the incorrectly installed parts. A correctly installed Drivshaft will not make a car vibrate when the car is returned. "12/2/2014 In response to your yelp posting we wish you would speak the truth. Response to issue 1. one prop shaft. Your prop shaft was replaced over a year and a half ago.it was installed by a Volkswagen master technician with 30+ years experience. There is no way that a pop shaft can be incorrectly installed." Again, im not a mechanic, repeating what I was told, wright or wrong. I cant argue. Response to issue 2. The driveshaft bolts directly to the back of the transmission yoke. That transmission yoke is never removed.it's a simple bolt in bolt out driveshaft. No transmission seal or fluid disturbance of any kind is necessary when replacing the prop shaft. I was actually brought into the shop by the Service Manager and saw my transmission on the floor during my repair. to quote "that's you're transmission" "Response to issue number 3. We never removed your transmission nor did we ever do any work on your heads or head gasket. However a gas station did your head gasket. The bottom line is there was transmission removed or touched when replacing a driveshaft it simply on bolts from the back of the transmission yoke to the differential and to center bearing bolts in between." You have had the car in your care since 60k, with 2 warranty programs PURCHASED THROUGH YOU! first one cost me 4k, and the second cost me $2800 - If i didn't want my car properly taken care of i wouldn't have bought the warranty!!! TWICE!! FROM YOU!!! Also, the brake pads were aftermarket, but the car was never brought in for any issues with them, your argument is invalid. There are NO other aftermarket parts on the car, its stock. "The bottom line is: Each and every time you come to our service facility you try to blame us for a past repair in an attempt to get a current problem fixed as in your statement of head gaskets to a driveshaft repair. Any experienced mechanic reading this would agree that a Touareg driveshaft has nothing to do with leaky heads or head gaskets over a year and a half after having a driveshaft replaced. You have a car with over 120,000 miles and you need to take responsibility to have your car properly repaired not supplying us with aftermarket brake pads and other inferior quality parts in an attempt to save a few bucks and then try to blame us for something we did not even do." Tire patches and inspections don't really count pal. 1 of those 3 is the one that repaired all the nonsense with my car, the other 2 were for inspections only. Platinum is the only dealer that did major work. "We ran a Carfax on your car and noticed that you have taken your car to three other non-Volkswagen repair shops. They are probably your problem." I have never asked for anything for free, only to have the paid repairs done properly. You are a liar, and everyone should know it. "You were ask to leave from our dealership for a reason. The reason is you always try to blame us for something not related to a prior repair in an attempt to get us to repair your car for free. We are not going to tolerate your games any further." I went in to do over $800 worth of repairs, where does Free = $800 The problem is you are the "trouble maker", but not for me anymore. You are a disgrace of a business person, and further a person in general. Yelling profanities directly at someone as they walk away from the situation is a horrible thing to do, especially when I did not directly insult you at all. If you had spoken to me like an adult we could have agreed to move forward amicably, which was my intentions. read more

Would rather ride a horse or walk than ever but a vehicle from this dealership - sadly Manny the salesman was a nice guy but once I met the owner I realized he is in the wrong business - instead of cultivating a client he alienated me by insulting, condescending and belligerent behavior and made sure to tell me how he was the biggest volkswagon dealer in the world - avoid this dealership like the plague - unless you want to be treated like a disruption in the owners day !! read more

I am leaving this a bit late, as we closed on a new Tiguan last April. But I wanted to shoutout Joe Riccobene who held true to his word and went above and beyond for us through the process, end to end. He made sure he got us a good deal on the Tiguan, provided a smooth transition to handing in our lease, and made the process to move our tags to PA as smooth as possible. Thank you again Joe for your help, holding your word through the process, and making our experience very pleasurable. We will be back for our next lease and you are the sole reason for that. read more

From the moment I walked in, Manny was amazing. Not only did he take the time to answer all of my questions and go over all of my concerns - but he got me in my new car in three hours! I was in at 12 PM and left at 3 PM with my brand-new Passat!! I highly recommend this dealership - do yourself a favor and make sure to see Manny! read more

Platinum Volkswagen - Car Dealers Near Me - Hicksville, New York

I have leased three Jettas from Platinum VW now & after this lease is up will undoubtedly lease my fourth. The service at the dealership as well as the service department is stellar, and they truly care about their customers. I would recommend this dealership to anyone & everyone!! I have always been treated with the utmost respect from the service advisors, the salesman, & the mangers. If you're thinking about getting a new car then go & test drive any VW & fall in love with the superior craftsmanship as much I did! Tell Josh that I sent you!! 5 stars hands down!! read more

I leased a 2010 Jetta from them 3 years ago and have serviced the car with their service department. My girlfriend is on her second Tiguan, both were from this place as well. The salesman David Quintero no longer works there so no point reviewing him. I am very happy with their service department. Dealt with all 3 advisers and the manager, they were all very friendly. The wait was pretty reasonable as well. I needed warranty repair Multiple times on different things(Volkswagen's qc really suucks!) and they were always helpful and never tried to give me the "cannot duplicate the issue" bs. Kudos to their mechanics too, I never had to go back for the same problem. Will definitely go back to Platinum if I'm to purchase another Volkswagen. -1 star for refusing to provide me with a shuttle ride upon lease return (I live 3 miles away) read more