The best dealer around Highly recommend I buy all my cars. There wouldn't go any place else by far the best than Service sales professionalism the sales manager, the GM all top line. read more

The engine light is on. Turn it off with the obd tool. Then you can check if something is wrongnwith the engine. If not , do an inspection and give me a new sticker. What is so hard to comprehend about this why do I have to leave my car for 2 days at the dealer for a 20 minute inspection!? What is wrong with this place!!!!!!!!!!! read more

I brought my Escalade to Sarant Cadillac to address an issue with the rear entertainment screen, which had become damaged due to what is clearly a flaw in the design. After doing some research, I found that many other Escalade owners have experienced the same problem, yet Sarant showed no willingness to acknowledge the defect or offer any assistance. For a luxury vehicle -- and especially one marketed as a family SUV -- you'd expect the rear screen to be more durable and thoughtfully placed. It's incredibly frustrating that something so fragile was built into a high-traffic area, especially where young children sit. What's even more disappointing is that another dealership in Riverhead was able to help without hesitation. They understood the issue, completed the repair, and provided a much better overall experience -- exactly what you'd expect from a brand like Cadillac. Unfortunately, Sarant Cadillac failed to meet that standard. I would strongly recommend reconsidering your service options if you value responsiveness and accountability. read more

I have leased several cars at this dealership. Sarant is always wonderful to work with. Very knowledgeable and professional. I recommend the salesman, John. He's the best. read more

Recommend coming in and purchasing your vehicle with Dina! Smoothest purchase ever!!!!

I purchased my Escalade from Dina and she made my experience very easy she was so knowledgeable and caring. I will recommend her to my family and friends Thank you Dina read more

Would give zero stars - if that was an option.The worst communication from any service company I have dealt with. The service department Never Once Called me with an update on the status. Once I finally got someone on the phone- they were rude and dismissive about the enormity of this problem with a new car. Forget that they have to rebuild the transmission on a car with ONLY 10k miles but it's been in the shop for almost 2 weeks now. I was expecting a call back from the service manager Mike. Nope, didn't even bother to call to tell me the car wouldn't be ready as expected. I asked for a call back from the district manager - been 4 days and nothing. Of course they didn't have a loaner - even though that was a selling point. Very disappointing. I would avoid this dealership. read more

Dina and Matthew were super nice and took the time to help me fully understand my beautiful new car. I recommend all who are in the market for a new car read more

Extremely unsafe and untrustworthy service. Took my car to Sarant Cadillac for a brake fluid flush. When I got it back, the brake pedal went straight to the floor -- they had left a caliper bleeder screw loose, causing brake fluid to leak. A dangerous, careless mistake. They also damaged my carbon fiber front splitter during the service. After some back-and-forth, they agreed to reimburse 50% if I submitted the invoice--but once I did, they refused to pay. Worst of all, the service manager, Joseph Mistretta, was rude, used profanity, and treated me with zero respect. The only professional I dealt with was the service advisor, Anthony DiGuiseppe, who was polite and helpful -- but management clearly has no regard for customers or their property. This dealership shows no accountability, no integrity, and no respect for the people who trust them with their vehicles. If this is how they treat customers, beware before buying a car from them -- their attitude and service are beyond disappointing. Do not trust this dealership. Terrible experience from start to finish. read more

Speak with John for a great deal , best Cadillac dealership in the state , I've gotten 3 cars from him myself personally

I purchased a certified pre owned car from Sarant Cadillac based the availability of a specific car I was looking for. I traveled 2 hours to look at the car, confirmed availability and and scheduled an appointment. I was impressed that they were waiting for me and knew my name when I visited. The post COVID sales process is different than pre COVID, not much negotiation to do as availability is tight and I was looking for a very specific car. Sarant had a car on hand with very low mileage and the majority of the options I wanted. I worked with Robert Dreyer who was very straight forward with me and gave me a good experience. If you are shopping pre owned, I recommend working with Robert. I was a bit disappointed that the car was not cleaned prior to my appointment and there was no finance staff there to discuss options. I put a small deposit on the car, they charge a percentage fee when credit cards are used. On the day of pick up, I was given a tutorial on the car, which was short based on my experience with Cadillac....this is my 6th Cadillac. The plates and registration were shipped to my home within the estimated time which was greatly appreciated. It is very unlikely that I will use Sarant for service based on the long distance to my home. The dealership itself employees very friendly people however the dealership itself is stuck in the 1960's, the buildings are worn down and need a facelift. Don't expect bagels, donuts, coffee or a granola bar. I think they may have reinvested their profits into the GM requirements for selling and servicing Electric vehicles as I noticed a Lyriq being prepped for delivery. All in all a solid dealership experience. read more

Sarant Cadillac - 2000 CT6 - Car Dealers Near Me - Farmingdale, New York

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1 Star This place deserves 0 stars I had an extremely disappointing and uncomfortable experience at Serant Cadillac, especially with Joe Mistretta. From the moment I dropped off my car, his behavior was unprofessional and frankly disturbing -- he insisted he knew me and said he had to "give me a kiss hello." Completely inappropriate and made me feel extremely uncomfortable. (Security cameras should confirm this.) Joe gave me his personal cell number and told me to text him directly. I sent over my extended warranty info right away, followed up multiple times, and kept getting vague responses like "we're trying to figure it out." No real updates, no transparency, just days of waiting. After five days, Joe made it very clear to me that "it's not my car or my insurance, so it's not my problem -- it's yours." Told me I'm Not priority! That level of disregard and lack of accountability is completely unacceptable, especially from someone representing a premium brand. Anyone thinking of buying a car from Sarant should seriously reconsider -- the service department is TERRIBLE! . If this is how they treat clients who didn't buy from them, it says a lot about how they value loyalty, professionalism, and basic respect. Cadillac is a high-end brand. The experience here was anything but. I was treated like a second class citizen.. And they also charge you 3.5% on your credit card. Which is absurd! read more

My name is Cheryl I went to sarant Cadillac and Dominic gave me an amazing deal. He is a true blessed man. Highly recommend doing business with him looking forward to doing business with him in the future. I give him a 10 star review. read more

Slightly disappointed with the service department. They didn't do anything wrong, but they didn't do anything sensational. I used to get an oil change at Mavis and it always came with a vacuum and floor paper to show they took extra care in keeping my car clean. Not at Sarant. Nothing zilch. I bought the car at Great Neck . My husband went back there for something that was wrong and after service they took it through a car wash. I guess Sarant does things different. ............Noted read more

I'm extremely happy I never have to deal with this dealership again. From Antonio dodging my calls about my Lyriq that should of been purchased back or the staff in the service department who forges signatures on paperwork, to the sales people who didn't show me how to use my vehicle. My lease was bought out so I will never recommend or purchase from this dealer again. What a nightmare read more

ZERO STARS: We are leasing a 2023 Cadillac XT4 from Sarant Cadillac. There are 18 of 48 payments left. We pay $694 monthly and as of today, the car has 11,000 miles on it. The car has been in for service for the same leaking problem THREE times within a one month period.. When we purchased the vehicle, we were told that if there ever is a problem, we would be offered a loaner. There is NEVER a loaner available and they keep the car for a minimum of 5 days. I have a $40,000 paver driveway that is covered in oil drippings that cannot be cleaned off. We have to replace a section of pavers. I want out of this lease without costing us any money. The service department at Sarant is the WORST. I have escalated my problem to Cadillac headquarters and a case has been opened. Please save yourself alot of aggravation and stay away from SARANT CADILLAC in Farmingdale, NY. read more

Love doing business with Sarant. Only dealer I would buy from. Highly recommend. Salsteam is great. Service crew great.

last summer i spoke with what i was led to believe was a sales person who i made an appointment with on a sunday morning. when my wife and i arrived we checked in and were told no he just makes appointments", lie #1. we met the sales manager who we told what we were interested in and he said he had nothing to show us, not a picture, not a computer,nothing! all this moron did was play with the toy corvette car on his desk! the idiot then told us,anything you need to know you can see on your computer at home!!! i would never buy or recommend this dealer to anyone! we bought 2 new audi luxery cars from a great dealership in huntington with a fantastic price and salesperson. read more

Not a good place. I brought a car in for service on a non mechanical issue, they brushed it off as not worth fixing but apparently found $3,800 worth of serious other issues that need immediate attention. What do you do at that point? I know--should have run. I gave them the job, but they charged a $250 search fee for the original issue the car was brought in for. Seriously? I can understand the fee if I just took the car and left but I just gave you a $3,800 job. You couldn't absorb that? So I paid the bill, went home and noticed another $133 added on there. It was a 3% charge for using a credit card. Yes-they're on the credit card surcharge bandwagon. Guys. You're a select Cadillac dealership not a struggling bagel shop. Shame on you for gouging. This is not a good place. I emailed the manager--no surprise, never heard back. Live and learn. Maybe I'll get the rubber stamp "We strive for excellence...blah, blah...please call us" ....response. Doesn't matter, I won't be back. read more

Back again for the third time for the same problem. However, didn't have an appt, rolled up at 7:30am (yes, they're early birds too!), taken right in, given a courtesy car and out the door in minutes. Now.... if the problem is fixed once and for all... I'll be happy. read more

Had an amazing experience walking in late on a Saturday close to closing time. I'm on the market to look for a new vehicle since my lease expires in 5 months. Darlene was extremely friendly and personable at the front desk. She took my information and was able to connect me with a sales consultant within 5 minutes. I met Kristin who provided me with information about the XT6 and CT5. The customer experience from this visit was 5 stars. I felt comfortable working with Kristin and will definitely look for her assistance when I am ready to purchase the vehicle. I highly recommend anyone looking for a Cadillac to visit Sarant and ask for Kristin Loos. read more

Worst customer service. Battling with them and GM over my Escalade ESV and it's constant cue system malfunctions. When they found out I filed a complaint with BBB they told me that GM was unwilling to help any further. Stay away and beware! Horrific experience!! read more

Sarant Cadillac - Car Dealers Near Me - Farmingdale, New York

This is a Horrible Dealership Stay Away at any cost ! I brought my car in two weeks ago because my vehicle was shaking of rough idle . I get the vehicle back and it still shakes and runs rough. The service advisor Joe MISTRETTA is useless and doesn't return phone calls or explain what was going on with the vehicle . This dealership appears to be GOING OUT OF BUISNESS ! BEWARE . read more

Originally had some issues with sarant. Dealing with Tony, Joyia, Dave and George in service really made my experience much better. They went above and beyond to resolve my situation and completed changed my mind about sarant. I will most certainly come back and use them again. read more

Had 2 separate appointments for service and car was never looked at, terrible communication with rep Gerson. Will never buy or Get service from them again read more

WORST Cadillac dealership in the state of New York! Dealership staff physically damaged my $110k 2019 CTS-V MULTIPLE times and the dealership verbally promised to fix the damages BUT NEVER ACTUALLY FIXED THE CAR! I sent countless emails to be just put on the back burner, forgot about and nothing but crickets. The management staff is a JOKE "ANTONIO / CHARLIE / JOE MISTRETTA" are careless and don't care about the customers who keep the dealership open! All they want to do is take your money and leave you high and dry! Hands down the worst dealership and customer service from the staff in management! If you want to get a CADILLAC, any other dealership would be 1000x's better than this one for sure without a doubt! This is my second car with them and countless repairs / services! You have been warned, you're welcome! read more

On 9/16 I sent an email to Antonio who is listed as the General Manager at this dealership regarding trading in my Acura MDX and after reading yelp reviews I asked Antonio a few minor questions and no response.. it appears he answers negative reviews on yelp so I thought to other yelpers this might be helpful If this is their customer service of not responding to a potential client for a $80k vehicle I decided to take my business elsewhere. Elsewhere iback to Acura where I receive outstanding response and a more reliable vehicle in my opinion. I recently had communications with the GM after my review was posted and he had a absolute good reason for not getting back to me and answered my service questions. He confirmed that the Duke of this dealership had falsely checked into this place 65 times and was misleading yelpers of these check ins that gave the appearance of poor service dept. He suggested that he would report this imposter to yelp. Further, he offered me a great price and deal on my next vehicle. He seems like an awful great guy. read more

Sal offered us a ridiculously low price quote for our trade in so we did not buy here. I'll go with the other dealer who offered $4K more for it. read more

Called the service department & inquired about having my escalade picked up & towed there. It needs a lot of work as it's now 10 yrs old. whomever I spoke with was down right rude & nasty. I was willing to spend $$$$ knowing that it needs a lot of work. Well... They're not getting my business. Also.... Interesting how so many of the 5* reviews from 2014/15 are from people who have only reviewed 1 place..... Sarant. Hummmm... Seems a little fishy to me read more

Should maintaining your car be a hassle? Dealing with Gerson Maldonado, Audrianna and Dave I have confidence that my car is their priority. I arrived earlier on Saturday than my appointment scheduled and was promptly greeted by Dave. He has a great welcoming attitude and promptly takes care of the initial sign in. He confirmed what the appointment is for and explained the process of how my car would be processed. He told me Gerson Maldonado would be meeting with me to review the pending service, Like clockwork, Gerson Maldonado met with me and reviewed the service I was asking for. He gave me a real-time expectation of when everything would be completed. Within an hour, much less than predicted, the car was ready. Gerson Maldonado met with me to review what had been completed. Finally, I met Audrianna the receptionist/cashier. She is also most gracious and accommodating. This is how the process should work. All sales people at Sarant Cadillac need to bring their potential buyers to meet the exemplary Service Department Staff at Sarant Cadillac. I think any potential purchaser would be assured Sarant Cadillac stands with their customers and their vehicles. read more

My family and I have been going here for a while now and purchased a few cars from John Nasser, he is by far one of not the best car sales person we have every dealt with, he is fair and honest and always try's to take care of us. The place is very friendly and they have great inventory. I highly recommend them. read more

I dropped my vehicle off at sarant I was told it would be done the same day and it wasn't. I was told to come at 8:30 the next morning which was suspicious to me but I did. After I paid my bill I noticed a quarter tank of gas is gone and I had thirty extra miles on my truck. Looks like one of these morons drove my car around. Never again. I'll drive the extra miles to Atlantic Cadillac read more

I was in the market for a new car and went to Sarant. I leased a SUV from Sarant a few years ago and the experience went well which is why I came back here. Dina was the salesperson that I dealt with this time and she was fantastic! I highly recommend this dealership and dealing with Dina in particular. She's honest and you don't feel like you're getting scammed like you feel when going to other dealerships. read more

Horrible service dept. unprofessional con artists . Nothing but lies ! Rude ! will be reported to the BBB . And to corporate . Don't walk but run . They should be out of business . Don't know how these people sleep at night on how they rip people off . Should be ashamed of themselves and I hope it comes right back to them ! P. S any positive feedbacks on here was put on by themselves or their family members You should be concerned ,on how your customers are treated . I wrote this review on my fathers behalf . He was treated terribly after two purchased cars AND two lease cars. Your service dept really should be ashamed at how they treat their customers. Bill the manager has been contacted in the past and nothing was done . It was reported to corporate already as well as the BBB . Hope you all can sleep at night restfully ,after being so unprofessional and rude ! read more

Sarant Cadillac - Disregard for Safety I Leased a 2019 Cadillac CTS AWD 3.6L from Sarant Cadillac in Dec 1918. I Pre-paid the total cost of the lease, with a single payment at the time of the leasing. I previously leased many Cadillac sedans, at least 4 cars from Sarant. I liked the Cadillac brand. I liked the service department; they were always polite and efficient. Approximately 3 days after taking possession of the above vehicle, while attempting to slow down in heavy traffic, the engine suddenly accelerated and with great difficulty I stopped the car by hitting the brake with most of my weight and shifting into neutral. The brake alone was not enough to stop the car. I brought the car to Sarant for a checkup, and they said that no fault was found. During 2019 I had at least ten similar events; the acceleration events were intermittant and unpredictable. During 2019, I wrote numerous memos, sent FAX notes to Sarant outlining the sudden acceleration events, and emphasized that the car is very dangerous to the driver as well to other persons on the road. I trained myself that in order to get out of a sudden acceleration situation, I had to keep my hand on the stick shift and move it as soon as an unexpected acceleration event occurred to the neutral position. The car was in the Sarant service shop for a total of at least 20 days, and they said that they could not find a fault. At one point Sarant installed a monitoring device under my seat and a push button on my windshield and asked me to push the button when a sudden acceleration occurred. At that time, because I was already fearful of the car I severely limited my driving. Therefore no sudden acceleration occurred during the period that the monitor was installed. In fact, I found it extremely offensive that Sarant found it appropriate to use me as a guinea pig. I showed Sarant personnel, including to the Sarant executive manager Antonio Centeno, Internet publications that showed that the acceleration problem was not unique to my car. The publications that I showed them were: http://www.carproblemzoo.com/cadillac/cts/car-accelerates-on-its-own-problems.php https://www.classactionsreporter.com/consumer/gm-transmissions-cause-sudden-acceleration-late-stopping-class-action In May 2019, Sarant pointed me to the Cadillac "Customer Satisfaction" Service. I was assigned a case number 9-5248649461. Over a period of a month, I had at least 10 conversations with this service department. At the end I was offered a $500.00 coupon. I rejected their offer; it was a safety issue not a financial issue. To this day I don't understand why it was my responsibility to negotiate the safety of the car. In desperation at one point I offered to participate in the expense to replace (and condemn) the car: Sarant would pay 1/3 of the cost of leasing a new vehicle Cadillac would pay 1/3 of the cost of leasing a new vehicle I would pay 1/3 of the cost of leasing a new vehicle Dominic Vivo, the person that sold me the car and was assigned at various times to look for a solution, stated that the problem is that "I have no equity in the car". Again, it seems that safety was not the issue for Sarant or Cadillac. The acceleration problem continued more frequently in 2020 and 2021. In July 2021 I decided that the danger to my life as well as other peoples' lives, and the continuous tension and fear I felt while driving the car was too much for me. I returned the car to a different Cadillac dealer significantly before the lease expiration date with approximately 15,500 miles driven (versus 36,000 allotted under the lease contact). Finally, I believe that despite my many warnings that the car is a death trap, the car might be resold. I have urged that this vehicle not be re-leased nor sold. However, given my history with this vehicle, in case an unlucky buyer or his descendent will stumble across this note, here is the VIN number of the vehicle: 1G6AX5SS6K0120970 I posted this on Dealer Rater and got a canned response back from Sarant, saying they were sorry that they did not meet my expectations. Clearly not enough to take that car off the road. read more

I brought my xt4 in for warranty service to repair a few items. The car was there for 5 days and they returned the car but nothing was repaired . read more

So pleased with the service I received today!!! Came in with my 2 week old pre-owned SRX. I had some water marks all over windows, side mirrors and chrome. I called Sal on Tuesday and he had me in by Thursday. I was treated respectfully and quickly. I am so happy I purchased my first "luxury" Cadillac from Sarant!!! read more

Sarant Cadillac - All better. Love this car!!! - Car Dealers Near Me - Farmingdale, New York

I absolutely love this dealership! With my lease coming due in a few months, I went in this past Friday to see what was available. From the moment I walked in, I felt like I was surrounded by family and friends, where everyone knew my name and cared about making sure they made my visit memorable. From Joe in service, to Dominic in Sales, to Tommy in Finance, to Antonio the GM.....I cannot say enough about how wonderful this team is! Thank you Dominic for helping me find exactly what I needed in the most beautiful car I've owned....... Thank you Antonio for helping to make sure I could afford to get into the most beautiful car I've ever owned..... Thank you Tommy for making sure everything was in order so I could effectively lease the most beautiful car I've ever owned ....and thank you to everyone at Sarant for reminding me each and every time I visit, that the most beautiful car I've ever owned is, without question, a Cadillac from the best dealership there is..... read more

I'm very disappointed with this dealer. Our Cadillac is under warranty so we bring it here for maintenance. We brought it in on a Wednesday, and they gave us a loaner car. We were supposed to bring it back on Saturday, but there was a huge snow storm with over 8 inches of snow near my house over Friday night and throughout the day, and some expressways were shut down. The roads were horrible. They called early Saturday morning asking when we were going to bring the car back that day, no they did not mention anything about the snow and if we would be ok driving. When we asked if they definitely needed it back today, they said yes. They should have at least offered for us to bring it back later that day or the next day. Then on our way to drop off the loaner car, the windshield wipers stopped working! In the middle of snow storm! We literally had to pull over and wait for an hour for the storm to lighten up. They weren't rude up until then, but when we got to the dealer, they were extremely rude to us and didn't care that their car was defective. I would never go back. read more

I am so disgusted with the sales and finance department at this dealership, that I am going to say something so others "BEWARE" Finance department person "Fred" will lie to extort money after the sale/lease a car. He is dishonest as a used car salsemen can be. I lease a XTS on 7/28/2018 and was given my price and upon signing my lease agreement, Fred the not to be trusted finance manager, tried to tell me as a great customer he was giving me a free tire and rim protection package, but I had to pay $506.00 on tax rebates. He went on to tell me that I would receive a tax refund of said amount at the end of the year. When I questioned him he lied again and said, "would you like for me to take away the tire and rim protection" I contacted other car dealers and found out how unethical this was and to fall victim to it. I contacted the GM and explained my situation and what I had to endure and he apologized to me and sent me a check for the $506.00 I had to contact the dealership again today because I have not received my tags for the vehicle, Why?? you figure it out because the temp expires 9/11/2018. I called today and was informed that the salesman John N. ( another unethical creature) he tried to call me. Funny, my phone hasn't rung once. I am going to Farmingdale to personally pick my registration to make sure I have it in hand. PS the service department of this dealership is amazing and courteous and professional always taking care of my needs as a repeat customer. So be careful when dealing with shifty eyed, sales/finance pinky ring used car salespeople when leasing or purchasing a car. Shame on you Fred R.and John N. you got caught lying and you know you did. read more