Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Since my initial review we HAVE called Victor on two seperate occassions. The first was to repair…read moreour dishwasher (replace the upper rack which had broken) and th second was to repair our dryer which had a sensor issue. He was able to complete both tasks and we were very pleased with his work and knowledge. I highly recommend.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

My dryer had an issue and I used Yelp to get some estimates. Semper Fi was quick to reply. He…read moreasked about the problem and gave a quote, which was what the cost of the repair came to. I was surprised that he was able to come on the same day. He was in and out in 15 mins. Highly recommend!

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

Even though my old washer wasn't fix, the repairman didn't try to recommend a repair that wasn't…read moreworth the cost due to the age of the washing machine. That in itself was impressive with a lot of shady businesses out there, just out to screw you I appreciated the honesty. Very professional from the dispatcher to the repair tech. If or when I need an appliance repair, I have this business now in my the contacts in my iPhone.

Robert was great, efficient, and quick. He was straightforward in the pricing and was able to…read moreassess the situation the same day. Parts arrived two days later and it was like it never happened.

Synopsis: Jason is a super knowledgeable, diligent, clean-as-you-go, and reasonably priced…read morehandyman. A born/raised Tucson family man. I would hire him again in a blink. He is preferably based on his namesake east side but will wander as far as midtown. I had several/varied projects needing attention - installation of a new dishwasher (and hauling away the old), installation of a kitchen sink garbage disposal (where there wasn't one at all), resolving a minor freezer issue (ice sheet forming at bottom, under the drawers) and replacing a strip of tile in front of the fireplace. All were completed A+ for a total of about $600 in labor, plus all the parts: $120 for the Costco disposal and another $100 in supplies (mortar, tile, grout, plumbing). This included a couple of 5 gallon buckets and a small circular tile saw blade (all of which I let Jason keep). Because the mortar needed to dry for at least 24 hours before grouting, the project spanned two Sundays... yes the man is his own boss and regularly works 6+ days/week. He's good about messaging too but sometimes cannot respond until evening... like 8pm. That never bothered me and my replies frankly encouraged it, Lol. I am a solid fan of the guy however do be aware he smokes the occasional cigarette but (on his own) always does so outside and never "in the middle" of a task, only during logical breaks (completion of disposal, completion of mortaring, etc.). I mention this only because I have an aunt who is actually allergic to cigarette smoke. Besides the reasonable/reliable and very experienced qualities, I think my favorite is that he doesn't mind you shadowing and (enthusiastically) explains any wrinkles or issues he spots as he's working, oftentimes the fault of the previous installer. Bonus, he warrants his work for a year.

According to Jason, he came /Saturday and Sunday. This is NOT TRUE! He also quoted me $60 after…read more my leaving several messages. No mention made of emergency charges. He says he had to expedite the part.- I found it available on Amazon and at Walmart among others- ranging in from about $11-30- He charged close to $100.. He says I pushed the frig back too far...NOT TRUE! He pushed it back right up to the wall! both Friday AND Saturday! (It is still in the same place!) He claims I was rude...then why give me a 40% "discount"? Why would I have given him a tip if I was such an awful person? Says I attacked him? HOW? NOT TRUE! Says no problem since..NOT TRUE! Still no ice although it seems motor is on. (have someone coming to look at it) He said I would have a full bi of ice by 24 hours. Texted 2x asking for copy of receipt for part-NO RESPONSE! Asked for explanation of his charges not including part and tax. NO RESPONSE! Now he says he will not honor warranty- If I had a copy f the part receipt, I could go back to the company if a problem in the next year. I would not want him back!

I purchased a washer and dryer from this company almost two years ago now. I have yet to hear…read moreanything back from them. the washer stopped working about three months after I purchased them. they came out and said they could repair it for 325 dollars. so I paid them and they repaired it. it then quit working a day later. this time they told me they had to take my washer to their shop for the parts they needed but wouldn't charge me anything more. I asked if I could have a loaner washer in the meantime. they brought me a washer that didn't work so they came the following day with one that did work. that is where this ends. I still have the "loaner washer" and have had no communication with the company. they don't answer my calls or anything. I even filed a complaint through the BBB and still no response. I just want the washer i wood for!!! don't do business with this company unless u want to get ripped off!!

Very Friendly guy,helped me pick a Washer and Dryer. Very Affordable prices. Very professionalread more

Our fridge water filter housing failed and Mr. Appliance diagnosed it quickly, got the part fast,…read moreand Brian replaced the housing quickly while explaining clearly what had happened. The coils were very dirty as we have two dogs who shed and he cleaned them in the process. Pricing was very reasonable and clearly itemized on the estimate. They will be my go-to for any appliance repair in the future. They notified me in advance about part delivery timing and when the tech would arrive and he got here on time and was very efficient, good to have a service like this in Tucson.

The Mr Appliance OV team worked hard to try and solve our problem with our oven. I really…read moreappreciate the diligence to find the correct parts. I would recommend their services and found them very honest and all techs and admin. exhibited a high level of customer service.

They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!read more

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

C & J saved my appliance and my budget. The part needed on the 8 year old fridge was still under…read morewarranty. They deal with the manufacturer and all I pay is their labor which has always been very reasonable. Thanks again C & J.

From the owner: C and J Appliance Service LLC provides outstanding Tucson, AZ Appliance Repair services. We can…read morerepair most large appliances and will do so in a timely manner. Please call us today.

This a complaint to the repair company regarding an ongoing, unresolved refrigerator issue covered…read moreby American Home Shield (AHS). I have not had a properly working refrigerator for over 23 calendar days. The refrigerator has had multiple service visits (since 5/3/26), including replacement of a filter drier and thermostat, but the issue persists. Problem worsening & safety concerns: The appliance is now experiencing extreme temperature spikes (up to 100+°F in the freezer), emitting steam and a burning plastic smell, raising concerns about a potential fire hazard and health risk. I have asked for detailed service records from each visit to provide to AHS for warranty processing. I am dissatisfied with the lack of progress and requests escalation. I have been without a reliable refrigerator for over 3 weeks and has spent over $400 out-of-pocket (warranty premium, service call, and a temporary mini fridge). I am concerned about the lack of documentation of past work and diagnosis or recommendation for replacement (for AHS). I hope somebody will read this and consider it urgent. I am frustrated, am emphasizing safety risks, financial burden, and repeated failure to resolve the issue. Please consider accountability and escalation. Documentation of the issue thus far: 1. On 5/3/26 I made the request for a Frigidaire Refrigerator -Model LFTR1814LBD -Mfg. in 2013 -It is a top-freezer model that has an 18.2 cu ft. capacity 2. The technician replaced the Filter Drier on the first visit request between 5/3 to 5/14. 3. The problem persisted after 5/14/26. 4. The technician came back and replaced the thermostat on 5/19/26. 5. The same day the technician replaced the thermostat, the temperature in the freezer spiked drastically to 72-76 degrees in a matter of 5-10 min. 6. The same day as the temperature spike, we noticed that very warm air was circulating within the freezer. 7. There was also a terrible smell of 'smoke' that resembled something akin electrical short around 5 PM. It was alarming and we were afraid of a fire hazard. 8. An appointment was scheduled for 5/22/26. The Repair company told us to plug the refrigerator back in so that the temperature was normalized for the technician's upcoming troubleshooting visit. 9. The fridge was unplugged immediately from 5/19/26 at 5:15 PM until 5/21/26 at 1 PM. 10. After the refrigerator was plugged back in the following temperature fluctuations were noted (F = Freezer, R = Refrigerator). [5/21/26, 1:33 PM, Normal Dial position in the Freezer and Refrigerator, F = 7 degrees, R = 36 degrees.] [5/21/26, 7:32 PM, Normal Dial position in the Freezer and Refrigerator, F = 4 degrees, R = 41 degrees.] [5/21/26, 10:28 PM, Normal Dial position in the Freezer and Refrigerator, F = 6 degrees, R = 47.7 degrees.] [5/22/26, 6:05 AM, Normal Dial position in the Freezer and Refrigerator, F = 1 degrees, R = 36 degrees.] [5/22/26, 10:45 AM, Normal Dial position in the Freezer and Refrigerator, F = 71 degrees, R = 47.5 degrees.] [5/25/26, 10:41 PM, Normal Dial position in the Freezer and Refrigerator, F = 84 degrees, R = 57 degrees.]** (NOTE** overnight the freezer spiked to 84 degrees, and the refrigerator spiked to 57 degrees; instant read thermometer logged 125-degree air flowing into freezer at 6 AM on 5/26/26). 11. I have evidence of the huge temperature spike. 12. The technician scheduled to come back, 5/22/26, between 12-6 PM. -I was concerned about the huge temperature fluctuations now and the perceived fire hazard. -I do not want the appliance to catch on fire. -I understand that refrigerant can be flammable. -My major concern is the time I have had to invest as well as money too. -$200 for a mini fridge so my food would not spoil -Out of pocket I have spent over $400 (includes insurance premium and service call charge) 14. On 5/25/26 two repairmen came and replaced a thermostat in the freezer. -The issue has not been resolved -Video is available -A recall request was requested on 5/26 I have not had a properly working refrigerator for over 23 calendar days. ----------- Happy One-Month Anniversary. Unfortunately, there is nothing worth celebrating. It has now been approximately one month since your company determined that my refrigerator could not be repaired, yet I am still without a reliable appliance and without a resolution. Based on the technician's findings, your company should have contacted American Home Shield's Authorizations Department and submitted the necessary recommendation for replacement weeks ago. Instead, I have encountered delays, inconsistent information, poor communication, and a complete lack of transparency regarding the status of my claim. What is most frustrating is that this appears to be a straightforward process, yet after a month of waiting and repeated attempts to obtain answers, I am still in limbo with no explanation for why the required authorization has not been submitted.

To Whom It May Concern,…read more I am submitting a formal complaint against AZ Repair Services (AZA Services), owned by Mr. Dogdan, and 2-10 Home Buyers Warranty, who contracted this vendor, for failure to repair or replace our refrigerator in a timely and effective manner. Key Facts: * November 20: Service request opened through 2-10 Home Buyers Warranty for a non-working refrigerator. * AZ Repair Services replaced the compressor. The refrigerator did not work afterward. * Technician Andres stated his supervisor, Mr. Dogdan, said this was "normal" and to wait. The unit never functioned. * The claim was closed without resolution, requiring a new claim despite failed repairs. * Nearly a month later, AZ Repair Services replaced the electronic control board. The refrigerator still did not work. * The condition worsened: no cooling, no water dispensing, loud shaking noises, and eventually no power. * The technician stated a request would be submitted to replace the refrigerator. * January 16 2026: I was informed that instead of requesting replacement, Mr. Dogdan submitted another request to replace the same failed parts again. Outcome: * My family has been without a working refrigerator for over 2 1/2 months. * The vendor failed to complete the service or provide a resolution. * The owner did not return calls. * Repeated major part replacements were unreasonable given the refrigerator's age (approximately 15 years). Accountability extends to both AZ Repair Services and 2-10 Home Buyers Warranty for continuing ineffective repairs and delays. I have four active 2-10 policies (three rentals and my primary residence) and have been a long-term customer. This experience reflects poor contractor oversight and lack of urgency for a significant household hardship.