We chose Green Cocoon based on their detailed proposal and the thorough conversations we had before…read moresigning the contract. Unfortunately, once the contract was signed, the organization and communication we initially experienced disappeared. Scheduling became incredibly difficult, with calls and emails going unanswered. On two occasions the crew simply didn't show up on the days we had confirmed. We rearranged work schedules to be home for these appointments, yet no apologies or explanations were offered beyond "we mixed up the dates." The first phase of the project, coordinated with our roofing company, was especially frustrating. The insulation crew arrived without any understanding of the plan and without the equipment they needed, forcing them to leave and return later. This delayed our roofers and put us in an uncomfortable position having to explain the situation. Scheduling the second half of the job was equally challenging. When the crew finally arrived, they again seemed unaware of what was supposed to be done, and ultimately did not complete all the work outlined in our contract. This required scheduling a third visit, during which the team showed up without proper tools and had to borrow ours in order to finish removing old insulation. We requested a specialist afterward to confirm that everything had finally been completed, but this amounted only to a brief walkthrough and quick scan of the areas. While the insulation work itself appears to have been done well, the management and scheduling process was exceptionally poor. We shared all of these concerns with the only contact we were able to reach, yet received no real acknowledgment or resolution. Unless Green Cocoon makes significant improvements to their scheduling and internal communication, I cannot recommend them. I genuinely hope the end result of the work holds up over time, but the experience getting there was unnecessarily stressful.

Green cocoon were great to work with. They were responsive calling us right back. They showed up…read moreexactly when they said they would, they cleaned up after and were timely in completing the work. They insulated our pool room and it has made a world of difference. Jim and his crew are true professionals, I would definitely both recommend to family and friends and without hesitation use them again for all my insulation needs.

Our dryer vent was overdue for a cleaning. After I posted a request for companies to contact me…read morewith information and a price range for the job Chas from Ductkings was the first to call. I liked the questions he asked about our, dryer location, dryer vent, layout, home, etc. We also discussed the possible need for the dryer exterior exhaust cover. He emailed me a quote and we scheduled the job. Edwin was our technician. He did a detailed inspection of our system and went to work cleaning the vent and installing a new exterior exhaust cover. Edwin was very professional and friendly. It was obvious he cares about doing a quality job. I highly recommend Ductkings.

The technician never showed at the time they had scheduled and knowing they made a mistake, they…read moredid not have the courtesy to call and let us know. Plus, the cost of their services were excessive for the job performed. I will not use their services again or recommend them to friends or neighbors.

Revise has changed my aspect on fast and accurate worksmanship Benjamin and Johnathan are the best…read moreinstallation technicians I have ever encountered. Highly recommend to everyone.

Placed Oder months ago and unable to get any help. I purchased a few items two have not showed up…read moreand I returned one and never received any type of credit or response. Horrible customer service.

We hired Senco Home Services for our roof replacement. Unfortunately, the experience has been…read moreextremely frustrating and unprofessional. Our project remains uncompleted with a mudroom without a roof, despite us having paid the full amount of $13,000 for the project. What is most unacceptable is the complete breakdown of communication. Over the past few months, we have placed numerous calls and sent multiple emails; however, they have become entirely unresponsive, only occasionally replying to give us false completion dates. We were promised a timely and professional service, and instead, we are left with an unfinished job and a vendor who has essentially abandoned the project. This lack of accountability and disregard for a paying client is alarming. I cannot recommend Senco Home Services to anyone who values clear communication and project completion. Avoid the stress and look elsewhere.

In January 2023 I signed a contract for a new roof and in April paid the $4,900 deposit, but I…read morenever heard back about the install date despite repeated attempts to contact them. On May 27, 2023, I notified them that I had filed a Fraud Claim with my Bank to recoup the deposit, and that got their attention and they scheduled the installation for early July. There was minor damage done to an attic fan and a gutter issue they were supposed to fix during the installation. In October 2023 there was a (new) significant leak that caused over $1,000 in interior damage. They finally sent someone to fix the roofing issue but never sent the electrician to fix the fan. In February 2024, Chris showed up and explained what else he was going to do to fix the leak issue including re-routing a gutter and making a downspout larger. Between July 5, 2023 and May 15, 2024, I sent dozens of emails and texts and made multiple phone calls to three people at SENCO. In May 2024 I threatened to file claims here, with the Better Business Bureau, and the Tewksbury Chamber of Commerce. Within days they called me to say they would be by within the week to make things right. I haven't heard from them since. If you hire SENCO, expect to pay out of pocket for any damages.

I contacted R.H. Young after a heat pump in which they had installed a new motor and serviced…read morenearly a year ago stopped heating. The motor replacement had been done on their recommendation, as my 14-year-old heat pump was beginning to get loud. I was told that after the repairs I could then get many more years of service out of the heat pump, and paid $1840 for the work. They sent out a service technician to check why it wasn't heating. He determined the freon had leaked out and I'd have to schedule any additional repairs with the office. He also said that he would never have repaired a 14-year-old heat pump and would just have recommended replacing it. There was an $220 service charge for his work. When I called the office they said it could take an additional $1000 to track down the source of the leak, (I had never had a leak previous to their work on the heat pump) and provide new freon. I asked to speak to the manager to see if there was a better solution than paying another $1000, when I had already paid them over $2000 for a repair I had gotten very little value for. The manager called when I was out, but said he would call again in the next two days. I called back at his number and got an answering service where I left a message. I never received another call back from him. Apparently RH Young's customer service ends when the customer's check clears. I went ahead and installed a new heat pump, but not through RH Young.

I wish I didn't have to be this guy dropping this review, but with what I just experienced, I have…read moreto let everyone know. Context ******** Paul had helped fix our furnace in the past, this year, it was cold and I gave them a call. Call went to voicemail, tldr, a lady called back and was just rude, saying Paul couldn't understand what I was talking about in my voicenote. This is when I should have realized it was going to be a disaster, she asked for my information and said they couldn't find my account. Cut to the point, she tried booking an appointment but didn't have any immediate available times, and said they charge $159 just to diagnose and book the appointment, I tried being reasonable/negotiable and said the price was a little too steep for me (esp seeing how they didn't have any available times immediately and that I had to wait for 2 days). The minute I said "steep", the lady got mad and hung up the call, here's the kicker - she accidentally didn't drop the call fully and I overheard her saying I'm so annoying and complaining about steep fees and I should go somewhere else, and the most shocking part was when she said "they" are now becoming the minority (talking to someone in the background). Wow just wow. I'll let you make out your interpretation of that. I'm trying to make light of the situation - While she basked in her rudeness, I kept the line open and got to hear some terrible humming to Michael Jackson - The way you make me feel. Ultimately, I never expected that statement from you guys. I can confirm you've lost my business, thanks for not having availability because if I knew that's the kind of people you are, I wouldn't want you in my house anyway. Great job!!

Carbonneau Insulation performed wall insulation (blown cellulose) in January 2015 per Mass Save…read moreorder. Overall my experience with Carbonneau Insulation is positive. They are professional and the appointment was scheduled promptly. There are few thing which might be done better: 1) Putting clapboards back could be done more accurately without hammering nails with the giant force (one of our Harvey vinyl window frames cracked) 2) Caulking: some walls were caulked well, some required me to do additional caulking. Probably, because of different experience of the team members caulking different walls. I would not even mention caulking in summer time since I would be able to patch/repaint the walls promptly. Summary: it took me an hour to go around and caulk if required. 3) Clean up: I have blown out a couple of dozen of old and new nails from our driveway.

Carbonneau is great! This is why I am writing a review even without having been asked personally or…read moreby email - which I only do when job or product is outstanding. Carbonneau did two insulation projects in my house this year. A large one, involving attic insulation (cellulose, lifting of platform) and insulating a large unused/unheated room in the second floor. Both were done so diligently and cleanly, that I immediately texted Mike Carbonneau to thank him for his and his team's professionalism. Also, the team was friendly, and it seems they all get along very well and work hand-in-hand. The second job was done yesterday: insulating two crawl spaces through which the house was loosing quite some energy. These spaces were tricky due to its small size and complex geometry. It probably took the team longer to do than they had anticipated. Nonetheless, they continued to the end at the quality that they had delivered in the first project. Not rushing through things, great care! I love it when I feel I'm in hands of people who put the same care as if it was their own house !

I can't say enough about these guys. They gave clear explanations for what they were doing, worked…read morequietly and efficiently, and did a great job cleaning up for myself. What can you say when a job is "done" and there's no need for you to clean up, move trash, whatever. They even put up with my 15-lb. dog

Mike Carbonneau Insulation performed air sealing and attic insulation for my home as part of Mass…read moreSave's energy efficiency program. Mike's knowledgeable and efficient crew exceeded my expectations! They were extremely competent; they work together like a well-oiled machine. They were patient, and answered all of my questions and concerns, they are very knowledgeable. Their meticulous attention to detail really impressed me! I observed them carefully cutting insulation bats, and just as carefully placing them into the soffit vent areas to get the maximum energy savings without blocking the vents. They didn't just stuff them into place; they took the time to do the job correctly! They also identified problem areas, then recommended and installed solutions. For instance, they noticed my bathroom vents vented into the soffits. From their experience, they have noticed that over time this moisture rots the framing near the soffit, and can become moldy... They recommended and installed roof vents and insulated ducts for my bathroom fans, the way it should have been done when my home was built... I don't think you will find a better team to air seal and insulate you home!

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did