I have always had a great experience from Merrimack Valley Roofing. My neighbor recommended them when I had some damage to my roof. They are extremely responsive and return calls promptly if you are calling after normal business hours. They came out quickly and did a thorough job inspecting the roof and repairing the damage. The guys were very friend and informative during the inspection and explaining the repair. They did a great job and felt the price was very fair and the quality of the work was very good. I would definitely recommend giving them a call if you need anything done on your roof read more

Made the mistake of calling them once several years ago, received nothing but spam now in my emails, texts and missed phone calls. They are relentless. Only a company that does subpar work needs to advertise like this. If they did quality work, the customers would come on their own. read more

We had a roof leak. Dan was really knowledgeable and helpful in finding the issue. The team came out quickly and fixed our problem.

Being part of a condominium association and deciding on any outside service can be daunting. Many owners make for some complex decision making. When it came to replacing our gutters and fascia on all of our units, Merrimac Valley Roofing company rose to the occasion. Extremely prompt with their response, timely in the delivery of product and professional services! We required three bids before our association decides, and their pricing was excellent. Every owner was extremely happy; so they didn't just succeed in one home, seven homes benefited from their professionalism and pricing! read more

I hired Barry to install gutters on my rental property in Amesbury. The quality of the installation was horrendous as they installed the gutters on top of the drip edge not only making the gutters ineffective, but also adding screw holes that welcomed water behind the flashing. When I asked them to fix it Barry yelled and me and told me that this was due to the nature of the roof. Fortunately my credit care company dismissed the charges and I found a competent person to replace the gutters correctly. I normally don't write bad reviews but Barry reached out to me asking for one, probably forgetting our experience. read more

Horrible Contactors. Did a very shotty job repairing our roof. Flashed the chimney over existing flashing and didn't morter it into joints. Put on a rubber ridge cap passing it off as copper, which subsequently blew off 2 weeks later.​ read more

Barry, the slate roof repair you are speaking of several years ago, your crew came and did work that day and I was told they would return to finish the job the following day, you were paid, but you never finished the project, I did speak to someone inthe office and was assured the work would be completed, it never was, DO NOT HIRE THIS COMPANY! read more

They did a skylight patching last Summer which I had to redo and correct with other contractor. Also the big job on a leaking garage roof was done poorly and it is still leaking. This roofing company charged a lot but delivered no results and this is after $5000 for 5 hours of work. Warranty given was 6 months and last Summer didn't have big rains but comes Fall and Winter and you start seeing leaks. Calling and asking to fix it is futile. Never again. read more

Stay away!!!! These guys are crooks and liars. I paid a $7,500 deposit and they never gave my money back. Newburyport rejected their permit because they are not allowed to do business here. They filed under another name (Billco Roofing, LLC), they forged my name, didn't follow state T&C guidelines. I notified both companies within 72 hours to cancel to get my deposit back. I sent cancellation letters to a couple of their address. I called owner John Wolf and notified him by phone within 72 hours. He refused my cancellation. Merrimack Roof is not a legal business registered with the state. They delivered the material anyways. I found the $5,766.41 invoice with the materials and notified him they owed me $1,733.59 and would keep the material, because I was told by the city they NEVER return money. They agreed, but its been months and they will not return my money. read more

The guys did a GREAT job.. I wish I got there names..the job was to replace my ridge caps. it was done on 7/21/2020..These guys are so efficient, professional and took great care of my property The clean up was so good, there wasn't even a nail.to be found.. read more

Buyer Beware. These guys are crooks. No idea what they are doing but love to tell you what everyone else did wrong. Only a month after they put a new roof on our addition did rain start pouring in through it because they did the entire thing wrong. When we called to have them fix it, just excuses and not our problem. Now i have to pay someone else to do it right. All we heard while they were here from other people who came to do work was how awful that company is. I wish we had known prior as it looks like lots of people here had the same experience. Specifically Barry James, if this guys shows up at your door, run like heck. Please stay away, these guys should not be in business or working anywhere, they are a danger to the building community. read more

Okay I don't do reviews had to did not expect to be this pleased great job I am not easy number one they did just what I wanted on time on price amazing clean up the work like well oil machines my wife made me give the workers a tip the only Barry came by to oversee the work three times two different jobs two different roofs great I'm happy my nephew is going to use them next he's happy read more

Half assed the job, had to return a few times to try and fix and still didn't get it right. Also didn't abide by their own contract which included clean-up, I had to cancel a party because we kept finding roofing nails and didn't want to risk pets and children that were expected. When calling the owner he barely apologized and attempted multiple excuses. Very unfortunate and upsetting. We may have to bring in another company to fix remaining issues.... read more

Amazing work!! Did an amazing job cleaning up my property and the crew didn't stop working. I would definitely recommend

Horrible, I spent over 25k on a new roof for my home in Byfield selecting this company was one of the worst decisions I have ever made. Here are some of the highlights (lowlights) -took material short cuts (caught them several times not putting underlayment beneath the shingles) -removed existing drip edge and did not replace, even though it was part of the contract, Came back and installed when I demanded it but did a hack job, drip edge needs to be installed prior to the shingles. -trampled and destroyed my landscaping -removed a bathroom fan vent and shingled over the hole leaving the fan venting into the insulation -roofing nail shot into the siding of my house -removed and disposed my roof wires that they were supposed to reinstall. -Personal property "disappeared" while they were on site - I attempted to escalate this above my rep multiple times and never received a call back I cant believe they are still in business, I had a new roof put on for piece of mind for years to come, I have less confidence in this roof than my 20 year old one that was replaced read more

During a winter storm, my downspout blew away the house and was in danger of falling on the street. They came and repaired/firmly reattached within 24 hours. Merrimack Valley Roofing & Gutter has done several bigger jobs for me over the years. Their work is good and pricing is fair. read more

Do not recommend hiring this company. I hired them three times for a simple job, to clean out the gutters. First time, which was several years back, they were affordable and got the job done. Second time, years later, their service dropped off and they stole an umbrella for a table in the yard. The third time, which was this summer, they stole my money by not cleaning the gutters. The quote says they use a pressure sprayer. Instead they used a leaf blower which did not clean the debris inside the gutter. I spent $250 and called several times to come back but was ignored by Chris, who by the way said he was the owner. I then emailed the business and got the foreman who said chris is a salesman. Then was told by the foreman he would address the problem but failed to correct the situation. This company is a thief and I do not recommend. They lie and don't do as promised. read more

I shopped the job on my cape in Andover and interestingly all 3 companies were within $100 of each other - I have had Merrimack Roofing quote on other jobs as well and found the same accuracy. They arrived on the planned day early and finished before sundown. The dumpster was picked up the next morning. They did a beautiful job and went beyond what I expected in caring for some of the smaller items without extra charge. Good company. Ask for Barry James. read more

The only thing I can say is to do your homework and contact the Newburyport Building Inspector before you hire these guys. I wish I had. They have a file two inches thick filled with complaints about this business. After doing research on them (and there was a LOT to read, going back many years), I noticed that most of the good reviews they list are actually friends of these guys. It's easy to check out. Take the time to research them!!!! The only reason I gave them one star is because I had to check at least one. I'm questioning the business address they have listed above. Do the owners of that house know that Merrimack Valley is using their address? read more

These assholes show up, coked out, can't string a sentence together. They inform me i'll be getting a call from their boss with a Quote about how much it will cost, nobody ever called. Samantha has 0 customer service skills. Josh drove down to my house to apologize and give me a quote, then he calls back 2-3 days later to apologize again! He must've forgot he apologized in person because he was on cocaine. Never calling these drugged up assholes again. DONT DO BUSINESS WITH THEM. read more

this is the worst company i have ever dealt with i had a small leak in a skylight they sent a guy named barry to fix it now i have to cover most of the rug with a tarp they wont answer the phone and barry cussed me out for asking when they would come back to check it horrible people do not deal with them!!!! read more

This company and workers are known for stealing home owners properties. They or a certsim employee jr stole my ladders ,my picks, staging all of which was my deceased father's old work equipment. They hire drug addicts clearly, they half ask their work. There known not to clean up and know several people who also had property stolen and bruce not honoring his contracts. find another company. read more

Simply put, do NOT use this company. Three of my skylights were ruined by scratches and damage was done to my deck. They refused to do anything to help unless I provided before pictures because their insurance company requires them. Very poor integrity as a company. read more

We contacted Merrimack Valley Roofing & Gutter during the home inspection process and met Barry for the first time. He impressed us very much with his extensive knowledge, his attention to detail and his responsiveness to all our questions. He provided us with a detailed, printed summary of all the issues and estimated costs for the work that needed to be done using a printer in his vehicle which is just what we needed for negotiations with the sellers. Then things got a lot better after we bought the house and hired Barry and Merrimack to address all the issues in his report. The first storm of the Winter was fast approaching and Barry and his crew showed up with perfect timing to start and complete their work just in time to make sure we would be ok and that was very reassuring. Shingles needed replacement, large satellite dishes required removal, new flashing was installed, gutters had to be cleaned, new ice shields were required, and all heater coils were inspected and replaced as necessary. After their work was completed Barry and his crew cleaned up the area impeccably. They were cordial, friendly, hard working and highly professional. After the job was over and we paid by check, Barry went the extra step and made sure an electrician contacted us to do followup work on the heater coils which required a licensed electrician to perform and that fellow was excellent too, George Kazarian, Master Electrician. We cannot say enough good things about Merrimack Valley Roofing & Gutter and recommend them without hesitation for all your inspection, installation and repairs to your roofing system. Make sure you request Barry and you will be extremely happy with the results and reasonable cost for the professional he and his crew will perform. read more

MVR had their MA HIC License revoked. They replaced our roof in 2020. They were contracted to remove the current roof system, including, but not limited too all layers of shingles, underlayments, flanges, flashing, drip edges and all other foreign objects. We are now adding a second garage bay. When our current contractor started prepping to install the roof on the new portion of the garage, he found that MVR did not remove the bottom third of shingles from the roof or the drip edge before laying the new roof down. When we contacted the company they said it was standard practice to leave part of the existing roof. They came out to assess (or so I thought) but all they did was add more shingles hiding the roof they did not remove, as contracted to do, the first time. Barry refused to address the issue further. When tried to file a complaint in the state of MA, only to learn their license had been revoked. read more

Hey everyone! I can't believe I am writing a review for a roofing company lol...but I was quite impressed so I felt compelled to do so. I needed some shingle repairs done on my roof, not a complete roof over...but some areas were really damaged after this past winter. So I decided to give them a call after someone recommended them to me. I talked to a gentleman named Barry, he was really very professional and well spoken on the phone, not was I was expecting...in a GOOD WAY! He wanted to come to my home and take a look so he could give me an accurate estimate for the job. He literally arrived the very next day! He said he was worried that the damaged areas could potentially start to sink in (which I didn't even think of myself) so he put me at the top of the list. He asked me about the type of shingles I had...I don't know jeeze!!! I never had to do this before (first time home owner) but he got a good look and said he knew what to order. The estimate was well within reason and beat out the competition so I said go for it! He came back with his crew and the shingles looked liked exactly like mine! He has an excellent eye. But I was more impressed with the work itself. Barry happens to be the boss, I didn't even think he'd be on the roof working....boy was I wrong. He and his crew did a phenomenal job and it took them just ONE DAY! They worked into the night and used lighting fixtures just to get the job done. When I got to check it out the next day in the light...I was sooo impressed, the workmanship spoke for itself. I called him up to thank him and he was very gracious and he merely stated that he was doing his job. Wow! I would definitely recommend them to ANYONE in the future. It was an unexpected and delightful first time experience dealing with a roof issue. I will be using him in the future since he also guarantees his work! Yet another huge bonus in my mind! Spread the words kids...This company is great!!! You won't be disappointed! read more

Do not hire this company.. Nightmare. I had my roof done by them in 2008. My roof leaks. I have called them back so many times they do not stand behind their work. I've had to get other roofers out here. The work was terrible even exposed nails. read more

I was very pleased with the service I received from Merrimack Valley Roofing and Gutter LLC. They promptly returned my call, and were helpful and pleasant on the phone. They gave me a very good price on the repair work that they did for me. They arrived right on schedule and worked quickly and efficiently. It was necessary for me to ask for a little more work than I had originally asked for, and this was done for a minimal charge. Although it made the work a little more complicated, the additional work was done without hesitation. I would highly recommend this company, and plan to do business with them again when I replace my roof. read more

Barry was recommended to us and gave a fair estimate on a commercial flat roof in a busy downtown location. The roof job was quite large and had many obstacles to overcome. Barry and his crew were finished in short time, pleasant and thorough...Job well done! JB....Mary-Anns Diner, Derry read more

I had MERIMACK VALLEY ROOFING do my roof and I can tell everyone who hires this company you will be dealing with cheaters and LIARS. They were supposed to strip my entire roof and follow the contract they sent me. They did NOT. The two people I dealt with were the foreman Barry and his boss John, who are both LIARS. What they told me and what they did was totally opposite. Three days after the job was done my roof leaked. Two days later they sent two workers to fix the problem and instead of finding the leak and addressing the problem they did a small half-ass patch job. Extremely poor workmanship. DO NOT HIRE THIS COMPANY IF YOU WANT ANY WORK ON YOUR HOUSE. VIC B. read more

Barry called me on a Monday morning and thought I was home but I was at work. When I told him who I got and the reason was his BBB rating of a F, he hung up on me. This is how NOT to gain a new customer. Very disappointed with his behavior read more

Terrible! Better Business gives them an "F" and for good reason. They quoted gutters for my wrap-around porch promptly and showed up on time but their workmanship, business ethic, and service is the worst. Gutter installation should be simple right? After installation, water dripped down between the fascia and gutter just like the gutters were not even there. Apparently they failed to take the shallow roof slope into account. One section was twisted lengthwise over 25 feet; it looked horrible. They failed to direct water away from the house and a 12" deep hole resulted below the discharge next to the foundation. I don't mind honest mistakes but the owner, Barry James (Barry Billcliff is his real name. ...a web search will reveal an interesting past), refused to address these issues stating liability and "not our fault" reasons. Do not be fooled by their web site. This is a small two-three guy operation listing multiple addresses and under several names like "Andover Roofing". If you do hire these jokers, do not pay until you are completely satisfied; i.e. for gutters/roof test with a hose. or better yet wait for a good rain storm. At this point I do not want them back on my property. I will find someone qualified to fix their mess. read more

Performed all duties proficiently and professionally.

Don't hire this company! I called them to fix a leak on my porch deck that was damaging the room underneath the deck. They came and replaced the roof membrane. The roof continued to leak and caused over $5000.00 in damage. I called them many times. Barry came with his crew or sent someone to fix it. The workers would stay about 15-30 minutes and tell me it was fixed. The roof continued to leak. I had to hire another contractor to fix the roof. The new contractor showed me the poor quality of work performed and the poor quality material used. The new contractor removed and replaced the defective material. No more leaks! Again- DON'T HIRE THIS COMPANY!!!! read more

Amazing transformation i couldnt be happier great job and a good bunch of guys

We hired Merrimack Valley Roofing and Gutter to do our gutters per a friends request. Poor choice. The rain goes between the gutter and the roof and down the side of the house. When I called them to address the project, they told me to look on utube to understand the design they installed and that the was the roofers fault. I have a brand new rood and done well to spec. The roofing company came out to verify their work but Merrimack would not at least to my knowledge. Their 5 year all inclusive warranty seems to be false. I asked them to come out and look at the issue and they wouldn't do that. Just keep telling me it was the roofers fault and wouldn't check out anything, again as far as I know. I didn't see them come out while I was home. There is even a corner that hangs low and constantly allows for drips on the entry deck. I wish I could attach a video I took. Tells the story. On the one and only conversation I had with them after about the third time he told me to look at utube, I laughed and said that wont fix my problem that I would like to have someone come out and determine what needs to be done, They hung up on me. At least it seemed that way because they didn't call back. Right away, I again called on their forman's cell line for what that is worth with no answer. I don't know what to do but I would never use these guys and will keep righting reviews everywhere I can because they don't seem to back up there work. Please don't use them. (side note, the roofing company told me that they could fix it by caulking it but I'm not sure that is the fix. Shouldn't have to caulk a brand new gutter system. Reality is, whos wrong, the gutter guys or the roofers? Don Stairs Derry read more

I have had them do a lot of work , i think they are an exceptional company very fit to work on my home anytime. Clean up was perfect , workers were very kind and well mannered , and most of all very helpful with any questtions ive had . read more

I called this company to fix a leak in my roof. They made an appointment to look at the problem for between 1-2pm on a Friday. No one ever showed up. I called numerous times and waited around all afternoon and all I got for an answer was that I was on their schedule. I called again around 4:30 knowing that they wouldn't be coming that day and asked to be on their schedule for Monday. No one ever showed. I wouldn't recommend these guys to anyone who values their time. read more

I have history with these guys. I had them do my roof and they did a great job at the time with no issues. Then 2 years later, I called them to install 2 skylights. Then about a month later, I got a call from these guys saying that the work done and sold was by a salesman who had left the company and the work wasn't under warranty. I still called them again the next time to fix roof leaks (which was on their original roof done a few years earlier). It shouldn't have leaked but I still paid them. They hung roof heating cables, which have now fallen off and the roof is leaking again. The reason for the 1 star is that, now 3-4 weeks later, they have still to call me to come and address the leaks. So I've now paid them several times for a lot of work. They gladly take the money to do the work, but I don't think their work stands the test of time and they are not good about calling you back / standing by the warranty. read more

This company is a JOKE, Barry and John are 2 of the reasons people don't get along in this world. I had a rubber roof installed December 2014, by March the roof looks like there are trash bags thrown on it. I called Barry and he said they would send someone out to check it out, I wasn't home but guess they did come out. He never called me on any instants, I called him back and was advised the fiber board was defective and they were contacting the company to see if they would warranty the work. Once again time goes by and I have to call them John or Barry, by the way there is no Business line its just 2 cell numbers to these two Jokers. This time I was told the problem was from a ice dam and they will repair and I had 2 people ahead of me. So once again I wait and hear nothing, call them again voice mails finally I get CLOWN #1 Barry and he says it would not be covered, well after months of chasing these 2 who said they were trying to help and get this resolved. Long story short is I had to have a reputable roofing company come to my home and they have assured me that it was the workmanship and not a Ice dam that caused all of this, in fact the reputable roofing company told me if the rubber roofing was done correctly it is impossible to get a ice dam under it. I have since hired a lawyer and they have not heard the last of me. Barry and John are 2 roofing HACKS there company is a Joke they say 40 years experience, problem is the name has been around for along time, not these workers they are the only 2 left hanging on to this name. DO NOT HIRE THEM, they probably do not even know which end of a Hammer to hold................LOSERS read more