Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

Wow. This was not a good customer service experience…read more I called and very politely and calmly asked Liz if I could speak with her supervisor regarding what she said was a credit-only policy rather than a refund policy. My trip is still more than five weeks away, and plans changed because a friend offered to personally drive my teenager to the airport instead of having him take a shuttle at 2:00 a.m (which makes me extremely nervous as mom). Liz refused to provide her supervisor's contact information and would not allow me to speak with a manager. I asked a few times (again, very politely and calmly) and then she told me she would be ending the call instead of letting me speak with her boss. That was disappointing and left me feeling like there was no way to escalate an extremely reasonable request. I am not changing his trip to Flagstaff. Only the one from Flagstaff to the airport because of it being at 2:00 am. After reading several other reviews, I'm also concerned about reports of last-minute cancellations. The combination of those reviews and my customer service experience does not inspire confidence. Extremely frustrating to be denied any opportunity to speak with someone who would actually review the reservation and have authority to make something other than a black and white response without even trying to understand.

Completely unreliable. Had a flight out of FLG. Called BC the night before to arrange for…read moretransportation to the airport. Got a call 1 1/2 hours before my flight from BC telling me they couldn't pick me up. Terrible company owned by terrible people

Don't bother calling Burly for a ride because they won't bother to call you back nor to come at the…read moretime and place I asked for in the voicemail I left them. After 45 minutes, I phoned Apex Cabs who answered with a live person and showed up the following morning as needed. Considering that I was without a car and in dire need of a ride to the airport in time for my flight, Burly was quite a let-down.

They screwed me in May of 2018; will not return my calls or emails. Now doing business as AZ Canyon…read moreShuttle. Screw everyone, then change the name; good one assholes!

Update to my prior review. We have STILL not been refunded the significant amount of money we paid…read moreto the shuttle service to receive NOTHING. The company has admitted its driver failed to show up, and has said we are owed a refund. However, they have also claimed they have no money to pay us back. Obviously this is illegal. We have failed claims with our credit card companies and reported fraud to the Arizona Attorney General and Better Business Bureau. Unless you want to risk paying for a service you never receive, and then having the company tell you it cannot pay you back because it has no money, stay clear of this fraudulent business.

Avoid these people like the plague. They take your money and don't deliver the service. My friend…read morewas out $600 which they charged her to move her car from the North to South Rim of the Grand Canyon. When she reached the South Rim her car wasn't there. Multiple calls to this company went unanswered and she finally had to dispute her credit card to get her money back.

Arizona Canyon Shuttle did not pick us up as promised, although we had prepaid for a ride from the…read moreSouth Rim of Grand Canyon to Las Vegas airport. We had paid $637 on a cc the month before and been assured someone would get us the morning after we hiked out of the Canyon. After speaking to Angie, the owner, the 30 minutes after assigned pickup she claimed that a driver had been held up by an elk and we had to find our own way to airport. She promised to reimburse us and pay for our trip to airport (Cost ANOTHER $700 CASH). Angie and Arizona Canyon Shuttle has been contacted multiple times and originally they said the money would be returned and then it would be returned incrementally and now they just do not reply to my notes or calls. Do Not use this service. They are unreliable and have no integrity.We are still awaiting ANY reimbursement at all.

The driver/owner of this shuttle service is amazing. Professional, clean car, safe driver, reliable…read moreand honest. Best transportation service between Williams & Flagstaff. With Gratitude!

Best shuttle service in Flagstaff. Stephen was my driver. He was prompt and super friendly. 100%…read moreprofessional and we had a great conversation about our families. Highly recommend and definitely without a doubt will use FSS again in the future ^_^.