Terrible Experience - Don't Waste Your Time I wish I could give zero stars. What a disaster from start to finish. So I booked them for a house cleaning at $95/hour, which already felt pretty steep, but whatever. At first they're like "yeah no problem, we can get you scheduled within 2 days!" Great, right? Wrong. Then they call back - oh sorry, cleaner's out, how about 2 weeks from now? Then it changes again to 3 days. Like, make up your mind? The scheduling was a joke. They give you a 3-hour window when they might show up. Who has time to sit around for 3 hours waiting? They promise to give you a specific time the day before, but even then it's still an hour-long window. But here's where it gets really ridiculous. Day of the cleaning, I miss a call from them. I call back literally 10 minutes later and they say everything's fine, no problem. Then a few hours later, another call - "oh the cleaner is out sick, so we can't come today. BUT if you want, we can send two cleaners and you just pay double!" Are you kidding me?? What kind of business operates like this? Save yourself the money and frustration and go with literally any other cleaning service. There are tons in the area that actually know how to run a business. read more

i.am a.first time client claudia came asap to help. she was so so promt professional and even when i got a little emotional about this situation.she calmed me down.and explained how there service works .the ladies arrived went right to work and i was in tears when they left .they did my daughters room.my hallway my restroom my kitchen .merry maids thank you for your hard work your positive attitude and for being here for me read more

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we. Went on vacation, and I loathe coming home to be enervated by the fact that my home is not as clean as the air Bnb that I just left? I arranged for Merry Maids to come in the morning we were coming home. I made clear that all I required was having the kitchen cleaned and changing the sheets on the upstairs beds. Very basic maid service! while we were packing up and tidying the cabin we rented, Merry Maids called and said that the team they dispatched to my home to clean the kitchen, came in and took one look at our house and said, "we don't do this sort of cleaning" and turned and left. I was furious! I made it very clear when making the appointment that I just wanted someone to clean the kitchen and change the sheets on the upstairs beds, that is very basic maid service! I know my home is a nightmare (I'm a stroke survivor and that limits the amount of hands and knees work I can do!)You don't need to call and tell me so just when I am packing up to drive to my pig stye! Giving my family a vacation was getting them away to the woods for five days. Giving *myself* a vacation, certainly wasn't feeding 5 people for 5 days in a foreign kitchen, it was anticipating coming home to find someone mopped my kitchen floor for me and set me up to sleep on fresh sheets after showering in my own shower! I made my dissatisfaction very clear, and then had a tantrum and got into the car to come home to wash the pet sitter's mess. (I know she should do it, but I didn't raise her!) Merry Maids ruined our vacation. And then, made a special call to insult me! I am furious! read more

Over 20 years of cleaning service with Merry Maids they've always provided excellent service, professional, safety during the pandemic. The cleaners were alway nice and friendly. Although, the most recent management in the past 3 weeks have notably unprofessional over the phone by implying I didn't pay the correct amount $125 (raise in cost $165 2bed 2bath) which I was never given a 30 day written notification of a price increase. In the past I've always been give a 30 day written notification and during difficult times the past manager was always accommodating to the certain situations. They've called several times in 1 week at odd hours and telling me I need to pay them the price increase and were very unprofessional and rude. I mentioned to send me a written letter and provided me with the price increase. As of today they've terminated my services without any written notification via text message. **this is unacceptable**unprofessional in running a business**very rude over the phone**as far as customer services. However, the cleaners are excellent professional, kind and just trying to make a decent living. The management is another story... read more

Right now as of today 11/17/2021 I would give the a 2 star rating. I was suppose to have a deep clean service done today and that is not what I got. I'm very disappointed, I spoke with someone in the office and they are going to try and rectify this matter. My bathroom was left untouched completely, my blinds weren't touched, floorboards and corners of tiled floor were left with dirt. Very very disappointing. I used Merry Maids about 16 yrs ago and was very satisfied. I've had a cleaning lady since then who has left us as she moved out of state, so I am a returning customer and like I have said I am very disappointed. I hope Merry Maids will rectify asap. read more

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I asked for services on a studio apartment and was completely displeased. I shouldn't have to tell someone how to do their job; that's simply rude. I decided to call in hopes the manager could address this issue in a proper manner, but instead became immediately irrational. I wasn't asking for a refund until i was told that it's my fault she didn't clean inside the fridge when I was very specific of my needs when inquiring about the services. This "company" is extremely distasteful. read more

I would highly recommend when you truly want professionalism. I was able to text and get quotes months in advance of my deep cleaning. When the two representatives came to my house they were professional, kind, and thoughtful. I am so grateful to them. My home was beyond out of control and they did an amazing job. I will definitely use them again. read more

Merry Maids was hired to clean my townhome upon move out. They were hired to have 2 girls, for 2 hours at $130/hour for a total of $260 to only vacuum the carpeted floors, clean the wood floors, clean the kitchen & 3 bathrooms. They failed to clean the ENTIRE 1st FLOOR. I would NEVER recommend them to anyone. read more

I wanted the cupboards cleaned of grease, and under them as well. Big mistake, as I used them to clean a duplex 2 years ago and did a good job. The people on the phone a rude, and the first girl that came used a floor cleaner that was brown and sprayed it all over the place, she missed some real greasy spots, got the spray running down the fridge, inside the cupboards, and on the floor. She was on her cell phone the whole hour she was here. So had 2 other people come to fix the problems, and they did a good job. I will never get this company to do anything for me again! read more

Outstanding service! I requested a deep clean, and that's exactly what I got. Alina went over and beyond the call of service, my shudders and blinds were cleaned, window sills, fans, the floors and couches and my tub has, honestly, never sparkled like how she left it. I will be using this service again amd highly recommend Merry Maids! read more

The absolute worst cleaning service ever. For $255.00 im so disappointed I actually thought this could be a good idea boy was I wrong my 9 and 1 read more

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I have begun with Merry Maids and am extremely pleased with their work. My place hasn't look this good in 22 years before I changed career and don't have the time to clean my place anymore. I highly recommend their service. read more

I was very satisfied with Merry Maids in the past. They recently sent two very inexperienced cleaners to my home. After paying over $500 for the service I had to redo most of what they did when they left. They did not clean the kitchen sink or wash the kitchen floor, the did not clean the bathroom countertop or the mirror, they did not lift the lamps to clean underneath them. There was dust under the entertainment center as well as around the table legs. When I asked for a refund they offered to send someone back. I needed the cleaning done within a certain time-frame and could not have them come back. I got a $100 refund. I believe I should have gotten back half of what I paid. If I could give them no stars I would. read more

They were the best cleaning service I have ever had. The two employees were able to get the job done beautifully and with nothing overlooked. They went beyond everything I wanted and were so efficient and fast and extremely friendly. I highly recommend this company to anyone who is in need of superior cleaning services. Thank you Merry Maids of Bethlehem Pa. Max and Joey read more

Late review, last August called for a 1 time DEEP clean. Owner came gave me an estimate ( 700.00 ) yes wow ! ... I agreed .... time came ... they didn't show. Some sort of mix up, by the owner who wrote down everything I wanted done, time & date ( honestly I think she had it in her mind that I couldn't afford it ) when I called and questioned the secretary about the no show, she actually told me the owner came in with my order threw it on her desk and didn't put it on the schedule . More or less telling her ' she won't call back' ! Wait .... I thought it was on the schedule ! Ok . About the cleaning when they did finally show up a week later . Didn't show until almost 10:00 am .. ok I have a 4 bedroom 1 &1/2 baths ( 1 bedroom I asked them not to clean, my husbands office . Only 2 rooms I asked them to wash the walls ( kitchen and upstairs bath ) Remember this was a DEEP clean . I left the 1 girl alone... stayed downstairs. 2 hours later, girl #2 shows up. ( Don't read into this that I at anytime thought the girls were rude or anything like that, they were very nice ! ) they both stayed up stairs from 10:00 till about 2::00 ( 4 smoke breaks & a lunch ) THEN their BOSS arrives, she takes 1 girl back upstairs & spends another 1/2 hour . She leaves and they tell me that is the First time BOSS ( OWNER) has ever came by to check on them . The owner did however apologize to me for the mix up of scheduling before leaving . So by 2:30 they are ready to start downstairs, I stay downstairs . Wow 1 more smoke break, as I watch Them clean ( ha) never moved any furniture , cleaned 3 shelves of 5 shelf bookshelf . Oh and they tell you. 'we don't use mops ' ... we get down on our knees ... that's correct BUT they push around this bowl, not a bucket full of dirty water and SPOT mop . Never getting clean water ! AND that was it for my family room. Same for 1/2 bath plus they never touched the laundry room ! Ok by this time it was 4:00 ( I was really hoping they were going to say see you tomorrow ) nope All done ! Let me remind you this was a 1 time DEEP clean. ! Oh the disappointment . I should say that the owner gave me a 100.00 discount after the schedule mix up. I only realized later they give this discount to any new customer. 600.00 later would I do it again, would I recommend them for a 1 time DEEP clean HELL no ......... read more

Horrible service. My house is being put on the market today and I had them clean my house yesterday. It wasn't vacuumed, dry wall dust on base boards, white stuff dripping in the oven, long hair in the kitchen sink. I could go on and on. I paid over $400 for this and basically spent half a day cleaning up after them. read more

Merry o Merry Maids! I no longer have to vacuum or change my own sheets. Things have gotten a little hectic at the household & went from manageable chaos to what the heck happened, really really fast. **cue superhero music** Merry Maids to the Rescue! I started w/basic concerns. Are they good, reliable, clean, safe, dependable, trustworthy, etc? Can I give them the key to my home, safely? Are they bonded, insured, are they going to steal my stuff? Answers: no worries, everything is taken care of. Each week they focus on a different area of the house. They'll clean the tracks in the windows & the sliding glass doors, clean blinds, etc. Deduction of 2 stars for leaving the same "we focused on this area of the house" twice in a row & for being a little on the pricey side. Other than that, I leave in the morning and it is a mess, come home at night and all is clean and right with the world. read more

I've been using Merry Maids for about ten years now, so I guess you already know I'm happy with them. While not perfect, they've been good enough and responsive enough that I stuck with them. Initially I used them twice a month. Now they come every week. Pros: 1. The quality of cleaning is generally good, but it really depends on the team. If you're unhappy, call and ask for a different team. A few months ago I got a team that barely cleaned. I called to complain and Miguel switched me to a wonderful team that leaves the house sparkling (I won't share their names so that you don't call and steal them from me!). ;) 2. Service is generally reliable. They call you or text you the day before to let you know what time the cleaners will arrive the next day. And they almost always arrive on time. 3. The office staff/management is very responsive. Miguel is a pleasure to work with, he's very courteous and pleasant, and Eric is good too. Cons: 1. Screening of new employees. A few years ago, a new Merry Maids employee stole from us. It turns out that Merry Maids screen new employees (background check etc.), but send them to work before having full results (at least that's how they did it back then). In their defense, they immediately reimbursed us for the value of the stolen item ($200). But $200 is easy... what if the value was $5000? I don't know how they would have reacted then. After this had happened, I asked Miguel to never again send us new, just-screened employees. As far as I know, Merry Maids have respected my wish. 2. They are expensive and regularly hike the service price. I was quite frustrated when they seriously hiked the price on us after we had moved to a new, SMALLER house, in the same city. 3. In the past, in addition to the regular cleaning, they used to deep-clean one room each time they came, rotating the rooms so that overtime, each room received special attention. As far as I can tell, this service is now gone, even though the price has gone UP. Bottom line: Recommended. Despite the above mentioned reservations, my current team does clean well, and the office staff are very responsive and generally do their best to make things right. -- EDITED on August 3, 2018: Merry Maids have been steadily increasing prices (I think they've been doing it twice a year). Price is now ridiculously high. So I subtracted one star, changing my rating from 4 stars to 3 stars. I'm still with them for now, but I'm not a very happy customer at this point. read more

My house has never looked this good! Everything is sparkling clean! Love it! Thank you Gloria; Claudia and Lety! read more

Very expensive relative to other housecleaning services for a completely just OK job. I hired a cleaning service because I didn't want to spend my free time scrubbing the kitchen and bathrooms. Their service is much more about tiding up...fluffing pillows, rearringing magazines and only really light cleaning. I would often scrub the tub again after they had cleaned to get rid of the hardwater and soap scum they left behind. Then there was the whole other matter of them misplacing my house key and then charging me for a missed visit when I wasn't home to let them into the house. We now use Major Minor Services and are very happy with them (I want to review a review on them, but can't find the business on Yelp for some reason). You'll spend a lot less money for deeper cleaning there. read more

A few weeks back I was in the ER several times over the course of a couple days. Due to that we fell behind in taking care of our house. It reached a point where we were overwhelmed with the amount of work to be done. Our house was a mess so I asked my wife to call Merry Maids and see about pricing to come out and work on the kitchen. I wanted to see how they would handle it before committing to getting help with the whole house. Merry maids recommended 2 people for an hour and their rate was far more reasonable than I expected, so we agreed to have them come work on the kitchen. While they don't normally do dishes, after hearing about our situation they said they would help with dishes as well. I was astounded at how much they managed to complete in an hour, and was even more impressed at how good of a job they did. Not only did they do all my dishes, they also cleaned all the counter tops, the oven, swept, mopped, cleaned our toaster oven, and wiped down cabinets. We were so impressed we signed up to have them come out once a week. I highly recommend them. read more

I thought I was signing up for professional cleanings. They sold me on a "deep clean" to start off with. But the "deep clean" did not include dusting the fans or vacuuming the floors. They said they were sending out two people for 2-3 hours but sent 1 person who stayed for 45 minutes and did not mop or clean the sinks or toilets. They even used the bathroom to take a movement and did not flush it. Do not hire these people! They charged me $325 and did not even do a basic clean. read more

I was very satisfied with the woman who came and worked on my condominium. The job was supposed to be deep cleaning, preparing the condominium for rental. She worked hard for three hours but it took me another four hours to complete it today. Our tenant left it a mess and it warranted more time. I paid $315 for three hours of work and I was told by Merry Maids that I would not have to worry about it because everything would be completed. It was not the employee's fault because she needed more time or another person to assist her....more time that she did not have. Merry Maids should have sent two people to work on this job. They knew it was going to be a big job because I told them in detail what needed to be done. I will not recommend Merry Maids to my friends nor will I ever use it again. I am curious to know how much they paid the employee to clean my condominium and how much they collected for themselves.... read more

Paid for 3 hours of a deep cleaning service for my handicapped Uncle's 1 bedroom trailer. They only stayed for 2 hours, claimed they were "too hot, to work". The place looked as if nothing was touched! Only the shower was cleaned of soap scum and the bathroom counter wiped down. Kitchen counters, stove top, coffee tables, blinds, windows, floors, dining room table, and toilet were all left dirty, dusty, and untouched. I didn't request a refund but will NEVER hire them again or recommend! read more

We have had Merry Maids for many years & have consistently received wonderful service in every way, including the helpful Office Staff. Our present Cleaning Team, Sandra & Andrea, do an excellent job, are always very helpful & most reliable. It's always a pleasure to welcome them into our home, month after month! Clara De Fevere . read more

I had people from Merry Maids come and clean my home and they were really amazing. First they came on time which for me is very much appreciated. They did a thoroughly job they even clean the side of the drawers and also their boss call me and ask me if I was happy, so I am very happy with them and also very impressed. I highly recommend this company so you can really enjoy to have a clean house read more

We paid Merry Maids $488 to come clean our home. We were currently not living in the home and when we csme to move into the home not a thing had been done. Mirirors were dirty, tooth paste still in the sink, floors still covered in dirt, toilets dirty, etc. They charged us and I don't believe they ever stepped foot in the home. We had to hire another cleaning service who also said there was no way another service was ever here. I would not recommend them, they are dishonest thieves. read more

This was the worst cleaning service we had used for our rental property. They were not only 4 hours late, but they didn't complete the work they had committed to, and left my wife and I hanging with a dirty house. Dirt was left in the corners of the house. We asked they clean the inside windows, but that wasn't done. And the bathroom shower had mildew on the ceilings, which they didn't even touch. My wife and I had to spent our weekend doing the job that these guys said they would do. I would highly advise not using this company, very poor service and they do not back up their work. It was a disaster hiring them, and would not do so again. read more

I have used Merry Maids for the past 5 years or so, and I don't have any complaints. The only complaint I have is that they are on the pricey side, but they do take credit cards and are bonded and insured, so you can confident in giving them a house key. read more

I called this morning to inquire about a one-time cleaning this Thursday, likely continuing on a monthly basis. The woman with whom I spoke insists that because there's not an hourly rate, I must meet someone at my house today to get an estimate. OK, fine. I guide someone through the house giving some details about what needs the most attention, then the bombshell is dropped! THERE ARE NO CREWS AVAILABLE ON THURSDAY. Uh, thanks for a valuable use of my time! The estimate I did get was pretty freaking pricey. read more

Wow! An amazing job well done. I was not prepared to be absolutely shocked when I walked into my room- everything was clean and sparkling and clutter was gone. They went above and beyond and made my day! My only regret is not using this service sooner. read more

My appointment is on Saturday morning 10am. But when I call them on Saturday, they said they don't work on Saturday. If you don't work on Saturday, you should let me know and never give me appointment on weekend. I feel disappointed. Never use maids again. read more

I recently used Merry Maids to clean my home. The good things: -They call an hour ago before they come, and they arrive very promptly. This is very good. -They have all the tools and detergents. And they clean everywhere. Not so good side: -One time they cleaned the dust on the ceiling/wall everywhere which was good. But before I realized, one of the ladies cleaned the area on top of the clean pots/dishes so the dust and the fiber from the duster fell onto them.. She should have asked me to move them away first. read more

I have to give a big thank you to Eric for making my moving out stress free. Especially when you have an extremely strict landlord that you would be hoping to get your deposit back from as much as possible, Merry Maid is definitely the right cleaning team to meet any standard. I am specially impressed by Eric's attitude of always being there to help and literally to be on site to make sure everything works as required. This is the first time I used their service and I am surely looking forward to have them as my regular cleaning team for my new house! read more

Just wanted to say on Yelp that I am thoroughly satisfied with Merry Maids, and I am a tough customer to please. This is my splurge every two weeks, and I love knowing that I do not have to do bathrooms or floors any more. They work around my pets, and my home is spotless every time so far. I am not sure what they do for the deep-clean of a different room each week, but I have no complaints. They clean, take out all the trash, will make your bed if you leave it unmade......LOVE THEM! read more

I was in a bind and called same day. They had a team of two cleaners at my condo 45 minutes later. They worked very hard on a tough job and were able to really make the place look great. They accidentally broke a shower piece while cleaning and their supervisor brought the replacement piece over while they were still cleaning. Really appreciated their service. They are a little more expensive than other alternatives but it was worth it in my opinion. read more

My wife and I have been using Merry Maids for a number of years. The reason that we stay with them and remain happy are: 1; they have never not communicated the time of arrival. 2; they have never been late, so we can count on them. 3; they utilize the same team which allows constant quality of service; 4; the team is like family to us and we appreciate their dedication. We highly recommend them to anyone looking for dedicated, and trustworthy house cleaning services. read more

Merry Maids came to do a deep clean for my 1200 sq foot house. I specifically asked them to do my windows. They charged me $375 dollars for the initial deep clean but did not do my blinds. I asked them if there was an additional charge for that or were they supposed to do that with the initial window cleaning, they responded they would send someone back out to do those. They came back out to clean the blinds and left dirt all over my floor and charges me an additional $75. DO NOT USE THEM THEY ARE TERRIBLE. read more

We have been using Merry Maids for about 4 years to clean our home. We have been satisfied with their service. Our house is cleaned thoroughly. We appreciate that they show up consistently at the agreed upon time window and have been generally able to send the same staff each time, which I think is important to ensure they know what to work on and to build trust. They have also been flexible in rescheduling a visit when we've asked due to special circumstances. They have been a few price increases over the years, but they are always very reasonable and to be expected in an area with such a high cost of living. read more

Had them come out for a Move Out cleaning. Called to confirm the appt time and was told someone had called me earlier to say the ladies would be at my apartment at 11:30am. I was out with the moving truck at another location and would not be back at the apartment for another hour or so. Appt was rescheduled to 3pm. The ladies arrived around 3:40pm and looked confused. I started getting calls from the office stating the ladies did not know where to start as there "are people moving and alot of people there." A friend and myself were there cleaning out a closet. We decided to dump everything in a bag and leave the ladies to do their job. Another call from Merry Maids was that the ladies would not be able to complete job as they are told to leave at 5pm. But to call Juan and let him know if I wanted the ladies to return on Monday. I went to the apartment on Saturday to do a walk thru and get the last remaining items. What I walked into, I could have done! The floors (kitchen nor bathroom) were not mopped, the shower door was not cleaned, they left standing water in the tub, grime in the kitchen sink and counter tops. What was cleaned were the blinds, the ceiling fans, the toilet and the carpet vacuumed. I know there was a mix up with the time but there were 4 ladies there! For the money I paid, I could have done that myself. I have left a message for Juan to call me back. I had to give my key back to management on saturday. Never again MMs. You lost a first time customer. read more