1. Innovation Cleaning Services

    1. Innovation Cleaning Services

    0

    Redwood City, CA

    Innovation Cleaning Services

    4.0 (163 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    Services - Innovation Cleaning Services

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Innovation Cleaning Services Photos

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    Recommended Reviews - Innovation Cleaning Services

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    Reviews With Photos

    Serena D.

    UPDATE: The owner apparently thinks an honest Yelp review about his professionalism is a "defamation". Honestly you guys, not worth it to deal with this kind of person. Attached is s the screenshot. See it for yourself. I would never recommend this service to anyone. The cleaner didn't show up on time. It was poorly cleaned. The owner Rodrigo is hostile, unprofessional, and rude when he's being called out for the mistakes. He kept saying he's human and made up bunch of excuses. Watch how he will try to write a lengthy response to flip it back on me. You can see the same pattern on here with other one star review. It's a shame. He hires decent people, but I'd recommend to stay away from this business. Wouldn't trust with a 10ft pole

    You can still see the stains on the wall after the "deep cleaning"
    Bonnie S.

    WORST cleaning ever. I really should have taken the other low star reviews seriously because I had a very similar experience. It's quite shocking that this "company" has good reviews and you'll see why if you continue reading. Like many others have experienced, the cleaners were very late. I had a cleaning booked for 1pm and the cleaners didn't arrive until 2:30pm. But I wouldn't have cared if they did their job. Upon arrival, I tried to give the two cleaners instructions on what needed to be cleaned and where to clean. I mentioned the carpets needed to be washed, and one girl said she would have to call her manager to get someone to come. As she was on the phone, I go upstairs to give instructions to the second cleaner, only to find her cleaning her gunk out of her teeth and washing it down in the sink! It was disgusting and a MAJOR HEALTH HAZARD, especially during a pandemic. I asked politely for her to not do that and she didn't seem to understand me and told me to talk to her manager. I should also add that NONE of the cleaners wore masks even though there are signs posted up everywhere saying masks are required upon entry. This was clear COVID VIOLATION, but I'm vaccinated and I remember reading somewhere that they did temperature checks so I decided to let it slide since they were already there. Anyway, half an hour later of them talking on and off the phone, a third cleaner with a carpet cleaning machine finally came and again had to talk to the manager. As he was inspecting the place, he got locked out and very AGGRESSIVELY shook the door handle, which I noticed recently, no longer works. I can't prove they broke the door handle so I won't say they broke it, but they definitely didn't treat my home with care. I eventually went outside to get some work done as they supposedly cleaned. The place was new and there is no furniture, so there wasn't much work to be done as the previous owners had already done some work like vacuuming and they left the bedrooms pretty clean. At around 4:30pm the cleaners alerted me on my phone that they are done and I come back only to see that everything still looks the same. It doesn't look like anything has been cleaned. The balcony still had leaves and spider webs and the garage had leaves and debris. I asked if they could mop the balcony and they told me they had NO MOP. What kind of cleaning company doesn't bring a mop? I started to wonder if they even cleaned the living room floor if they didn't have a mop, but I have gray laminate flooring so I couldn't tell. Anyway, I had to get back to work and regrettably paid the cleaners assuming they did some work so they would go. I tried to call the manager afterward to inform her of the very unsatisfactory job and she didn't pick up, but did reply via text. She said that the balcony and garage areas only included sweeping, which wasn't made clear in my correspondence. In my correspondence, they said they would clean those areas. You wouldn't hire someone to clean your house if cleaning only meant sweeping. Anyway, for the rest of the areas she said that she would have the cleaners come back the following Tuesday to re-clean. I sent a follow-up text confirming a time, but there was no reply to that text and nobody showed up on Tuesday. I ended up having to buy cleaning supplies and recleaning myself. You will see in the pictures all the dirt that was left over in my living room and cabinets. It was super disappointing that I had to go through this experience and paid $350 for a cleaning that clearly wasn't delivered. They are seriously unprofessional and do not have proper cleaning equipment. They literally bring a bag of rags with them. I hope you guys take this review seriously so you don't get scammed like I did.

    Carper
    JoAnn Y.

    My only compliant is that he was about 2 hours late, but given the price and quality of service it's worth it. He thoroughly deep cleaned my carpets and tile floors. Like with most things, you get the best deal when you're flexible and friendly. The owner was responsive on text.

    Anita Z.

    Booked them for deep cleaning + carpet cleaning. It was easy communication with the owner Rodrigo. But the job itself was done messy. They came an hour late. One bathtub still has stain in the corner, and there are scratches all over my microwave panel. They left the cleaning product in my oven and forgot to wipe it up! I was told that they will not going to clean the oven so I did not check. Super unsatisfied and absolutely not recommended!

    Sheryll D.

    I will start off with these people work hard. Having cleaners allowed us to focus on other parts of the house that required attention. So now the story begins. I let this pass for a week because I didn't want to write a bad review. We scheduled a team to come in on Saturday. The cleaners came a bit late but it was fine. Before they started I walked them around and explained what was discussed with their boss and showed them text conversations of what was expected and what I didn't need them to clean. They then called their boss and price had to be discussed again because they said the house was more dirty than they expected and will take more time. We came to a price agreement and they start. We leave the house and an hour later I get a text, if it was ok to come back monday because they had another apportionment and won't be able to finish. So we said fine and they continued to work. Another hour hits and we get a call one of the cleaners cut himself while getting up from cleaning the oven and they had to go to the hospital. Ok fine. So then their boss tried to get another lady to come by herself to finish the job and I said let's just wait for Monday because I feel bad if it was only 1 person by herself cleaning till 10pm. Monday comes. Cleaners were late because the original team had car problems. Fine. Next team that came ask my husband if we had cleaning gloves. No. So they cleaned. They cleaned for about 9 to 10 hours they said. My husband went to check the house and it was ok. Not perfect said they couldn't remove stains from showers etc. Fine. So as they were packing up my husband was doing his rounds to lock up and notice things in the yard. A chair was moved and there was a towel. So before he left he said... "don't forget your towel" and smiled. Sounds like one or both of the workers decided to take a swim in our pool! My husband didn't make a big deal about it and they left. My frustration here is after the cleaning we went back to see the house again during the day since it was dark when they left. There were still cob webs, blinds were just switched the other direction and was not cleaned, and again the shower looked pretty bad. I shared photos with the owner and the response was our house is really dirty....people refused our work...shower stains would not come off...etc. we had other cleaners lined up but wanted to support a smaller business. We have had a move in/out deep clean before and it was never an issue even in worse conditions. In the end, we had to clean the rest ourselves and was able to remove the stains from the shower with some elbow grease and CLR.

    Stain that wasn't removed

    The pricing and communication is good but the quality of service is horrible. I requested for carpet deep cleaning, wood polishing and house cleaning. He said 2 people will do the cleaning - $294.00 for the service and when I arrived, only one was doing it - and missed a lot. Schedule was moved at 1:30pm instead of 9:00am so carpet guy was in a hurry cleaning because it was past 5pm already. Carpet was soaking wet that they had to leave the fan overnight. Garage and balcony which we agreed to clean, were also not done. Wood wasn't polished! I asked for the refund on the wood polish but he doesn't answer any of my messages anymore. Do not use this company! See photos of the service they performed!

    Dirty faucet not cleaned properly
    Safwanul H.

    I provide 1 star out of good grace. I hired the crew for deep cleaning two properties (the rental I moved out from and the new home I moved to). In both instances, the crew came unprepared to do a heavy clean, miscommunicated pricing as well. On the rental I moved out from I was quoted 500 including heavy carpet cleaning. They did not bring any adapter to connect the cleaning machine. The carpet was not cleaned and they still charged me 450 stating the carpet cleaning was an additional 150 dollars (which was not communicated to me earlier). I opted not to do the carpet clean. Extremely dissatisfied with the work and I feel scammed. I don't with hold due pay from any work done. I reluctantly paid the 450. I do not recommend them at all.

    Our couch was thoroughly vacuumed and no more dog hair-- until next time! Everything dusted and wiped clean.

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    11 months ago

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    3 months ago

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    9 months ago

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    1 year ago

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    Innovation Cleaning Services -.

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    4 years ago

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    5 years ago

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    5 years ago

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    Rodrigo G.

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    5 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    Was 1 hour late but she was friendly, the quality of work was great for moving clean, took 5 hours for a 1800 sq ft home.

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    5 years ago

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    Rodrigo G.

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    4 years ago

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    3 years ago

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    Rodrigo G.

    Thank you!

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    3 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    2 years ago

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    6 years ago

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    Rodrigo G.

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    5 years ago

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    4 years ago

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    6 years ago

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    Page 1 of 5

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    Review Highlights - Innovation Cleaning Services

    Rodrigo is responsive, prompt and prices quite well for the service his team provides.

    Mentioned in 18 reviews

    Read more highlights

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