If I could give this bus 0 stars I would!! Please save your money this bus only makes stops to drop…read morepeople off or pick up. You have to go to the restroom in the back of the bus and the restrooms are filthy. This is the worst experience I have had traveling in a bus by far. Please please do yourself a favor and do NOT use this bus express.

Customer service sucks and I've been using this service for years, people working here now are…read moreextremely rude. Send Help

Our bus was supposed to leave El Paso to LA at 6:30 pm it's 8:05 and we still haven't left. Their…read moreexcuse was that they are waiting on more people that are coming in another bus that's crossing from Juarez MX. This is unfair the bus is hot! I would no recommend Los Paisanos/Omnibus Express. This was my last straw with this company! The bus was very hot, and the air conditioning didn't work. The chargers didn't work either. It's been over two hours. They need to turn the air on at least.

Took the bus in El Paso to Chihuahua and the gentleman was awsome but once we arrived to Juarez…read moreto change drivers it went down hill from there. He was on the phone the whole time. There was about 20 passengers he should be held responsible. And he was driving below the speed limit. They need retraining and understand they can't be on the phone.

On time , on point , the cost is well worth the service provided. I called them at 930 pm and they…read moreshowed up at 955pm with a scheduled pick up of 10pm

I had a last minute problem , needed emergency transportation. These guys answered the phone,…read moreproposed reasonable prices, and were polite the whole time. I ended up not needing their services but their time and careful attention was appreciated.

What can I say. It's a bus terminal. I wasn't expecting any special treatment or a pristine…read morefacility. Instead, my friends and I had a subpar pre-travel experience. Customer service: Not that good. There was one lady at the main counter to give tickets so there was a wait. There could've been a much longer wait if there were more than two people in line though. She wasn't straight up rude, but she was definitely in a hurry and wanted to move us along. She also wasn't helpful at all when we needed guidance about how to travel appropriately. There also was literally no one around to help us when we were confused except the lady at the counter. Facility: The facility was decently cleaned. There were crumbs, rocks, and soda spills but nothing else too big. The trash cans weren't full which is a plus. They had a good amount of seats so that almost everyone could sit. It was very convenient that they had a lot of TVs that we could watch playing CNN. They had a decent game room for kids and a food station. Overall, it was a subpar experience but I wasn't expecting anything more from a bus terminal. This place needs better customer service, or at least someone around to help people who are confused. The facility is okay, a little dirty, but has some TVs and a game room.

DONT TRUST GRAYHOUND FOR SAFE TRAVEL. My name is Wm…read moreBissell, We bought a ticket for our family friend to go from Harrisburg, PA. to El Paso Tx. ( Booking Number 329 582 1507 ). Now Ms. Pena is here from Cuba, She arrived in 2023 & was given asylum paperwork, a work permit, & a future court date. She was traveling just fine & made it all the way to St Louis bus terminal & boarded a transfer bus to Dallas. After arriving in Dallas she needed to transfer again to another bus to El Paso. Well between St Louis & Dallas they make multiple quick pick up spots usually 15 or 30 minute stops. At one of the stops armed ICE Agents boarded the bus & told the bus driver they were performing a ID check. Then proceeded to ask random people for their Identification. upon removing a couple of people already, Ms. Pena showed the officers her paperwork, then they removed her off the bus & sent her to a detention facility & now nobody knows where she is. 1. Why is a Grayhound bus driver allowing ICE agents on a bus just to perform random ID checks without a warrant. This is illegal, there is no probable cause. Especially in the middle of the united states, nowhere near a border city or town. Ms. Pena is a caregiver, not a criminal. My advise do not take a Grayhound bus anywhere, they are working with immigration at major bus stations all throughout the US & allowing ICE to board buses at random places with no warning & without warrants and just taking people off & disappearing them. Very disappointed with Grayhound.