They refused to even look at my teeth after I booked a first exam and a cleaning and filled out…read moremany pages of online questions that gave me serious carpal tunnel, saying they had to do a surprise !! full mouth set of xrays first, for no reason at all, just because. I got up and left, never in my 63 years has anyone said this to me and refused to do anything about it to actually be helpful. Never going back!

I always have a great experience at CrossKeys Dental. Dr. Badali is great and the staff is…read morewonderful. Thank you!

Absolutely wonderful experience! The staff was kind, and my appointment was quick and comfortable…read more Highly recommend!

This is where to go to get ripped off. I had a $7000 implant. It FAILED. I had multiple infections…read morebecause of inferior materials used and abundance of cement used. The abutment and crown were stock. Dr. Cabrera wrote up the plan and explicitly wrote custom materials. He stood in the back of the room while a different dentist did the implant. Was I a guinea pig,? I'm a woman of age alone on social security. He made me take a yearly plan to (keep expenses down) claiming it would have been over $8000. I gave them multiple times to rectify the issues but blamed it on other teeth trying to get more money out of me and made derogatory remarks about how my regular dentist would not get me in soon enough. He wanted to charge 2500 for a root canal and crown on the tooth in front of the implant and previously blamed a tooth behind the implant. My dentist sent me to another specialist and both agreed the implant failed. Greece FD never took responsibility for their mistakes. I had the crown and abutment removed and it's deemed unusable. The infections stopped and I have no tooth in place. 7000 down the toilet. I needed a very painful lazar treatment to treat the gum infection when it was removed. He claims to be Christian which was why I chose them. Shame on you Dr. Cabrera and the blaming your associate for the error. He orchestrated the whole thing. Besides who gives away big ticket items and cruises in contests. What other dental practice does that?? Who's paying for those things? His patients.

Be aware, I would avoid this dentist at all cost. They are only about money, and commit fraud in…read moreorder to obtain that. They will repeatedly schedule you appointments, and when you arrive tell you that you are there on the wrong day. Amber, who is the office manager is the worst, who feels a free fluoride treatment ($30) makes up for the multiple times they have cost you to miss work, but when you have an emergency they want to charge you $50. The horrible part is they even send an email saying confirm your appointment, and guess what it was never confirmed, yet they still want to charge. On top of all this they will schedule for services that your insurance doesn't cover and then say oh we will give you a 10% discount. Insurance companies need to investigate this business, there is definitely some sneaky business going on. Customers be aware!!

I enjoyed my first visit to this dentist today. The hygienist was very thorough and gentle. The…read moreteam was up front and honest without trying to sell me on services that aren't crucial at this time. The office is beautiful inside and very clean.

I am wowed by the level of customer care I received from when I entered to when I left. I was met…read moreby Christina, the receptionist, with all smiles. My dental hygienist, Carla, took extra care of my teeth and my well being. I felt she truly cared about my oral health. Then the owner/ operator, Dr. Smith, was a breath of compassion and caring. I cannot wait to come back again. I never thought I would ever say that about a dental office.

I had work done in February went back a couple of weeks later to allow them to see if the gum…read moreinfection was cleared up. They billed my insurance for a cleaning, of which I did not get. I was unaware of this. Had a cleaning in June and found out today, they scammed me and billed my insurance in February for a cleaning. I had to pay out of pocket for the cleaning I got today . Very dishonest practice.

One of the worse experiences I have ever had. I asked to not have any X-rays or anything done that…read moremy insurance wouldn't cover I was told it was all covered then after they charged me $256 and then claim now months later that they have sent me letters telling me I owe them another $277 which I haven't gotten its now been 6 months. I walked in being told I owed nothing to me having to pay them over $500 I will never be going back or recommending this place to anyone ever what a absolute joke of a place.

I recommend this dental practice. The staff is both caring and professional.read more

I was a patient there less two years (2024-2025) so this is not a comprehensive review that others…read moremay expect. Pros: Great staff whether receptionist, hygienists, or dentists. The work they did was very good according to a couple other dentists I saw afterward. For this alone I would rate them five stars. Cons: Cost is the sole reason I left. A special 3-D scan cost $649; two other dentists I asked charged $150 and $250 for same scan and were surprised by the Brighton Dental price. On implants, the going price around WNY is $4,000-$5,000 whereas the Brighton Dental charge was $6,500. It was not a special case for an implant and I had it done elsewhere for just under $4,000. This time, not just two but three other dentists I asked about this were surprised by the Brighton Dental Group price. Also, the Brighton dentist assured me that I needed a second implant whereas two other dentists who did not know each other thought I only needed one.

I had a horrible experience with Brightion dental, over charging, changing bills and fraudulent…read morecharges to medicaid. The secretaries are rude and mean. They do not know what they are doing or it's a game and they are not aware of what insurances they take or not. They lie to you. They play games with you to seek money for services they did not do. I had to report then to the AG of NYS.

The whole staff was very friendly. Dr Vella and his assistant Heather were very professional,…read moreexplained all the different options I had for a dental implant and the approximate cost.

Best Practice in the city. Always pain free and great staff. Doc Vella explains what he is doing…read morethroughout the procedure.

Dr.Lowenguth and her staff redefine what it means to receive dental care. I came to ROC Perio after…read morea bad experience with a gum graft at a different dental group in the Buffalo area; the gum graft failed and the surgeon could not explain why but still wanted to perform another surgery on me. I did not feel comfortable continuing care at this location and sought out a new provider. I had a family member who had received treatment from Dr.Shang at ROC Perio and had a fantastic experience. From my first visit, I knew I was in capable hands. The office is pristine, the administrative staff worked with me to answer all my insurance-related questions (and I had a lot!), and every dental assistant I worked with was kind, professional, and informative. Dr.Lowenguth is masterful at what she does, which is like plastic surgery in your mouth. Beyond her skill, she was welcoming, caring, and explained my care plan to me at every step of the way. She even shared her personal phone number with me after my surgery and told me to contact her if I had any questions or concerns during recovery. Dr.Lowenguth and her team not only performed a successful gum graft, but gave me the information and tools needed to maintain my dental health for the long term while treating me with the utmost kindness and care along the way. I will not go anywhere else for my periodontic needs!

Went here for the first time in October, and wasn't that pleased with them, the periodontist did a…read moreperfunctory first exam and told me to get a cleaning which I did that day at this office. The hygienist also had loads of feedback about what I was doing wrong and wasn't doing right. I listened and went away feeling like this place blames their patients for their periodontal disease, something I'd never felt in over 25 years of visiting periodontists. I religiously followed the hygienist's recommendations for the next six months, got a cleaning at my regular dentist at the three month mark (as I always do), and returned to this practice at the six month mark for another cleaning expecting some positive feedback. Ha! No way! Even though I had followed the advice everyday, twice a day, I was still told it was not good enough. After I pushed back and said I've done exactly what you told me to do for six months, the feedback changed to it's better, but you're still not doing it right. Again, I felt completely to blame for my genetic predisposition to periodontal disease. After all this high and mighty treatment by them, when it came time to schedule my next cleaning, there were no appointments for eight months! I'm supposed to have cleanings every three months rotating between dentist and periodontist. They have oversubscribed their practice to such a degree that they can't provide the timely treatment their patients require. The hygienist didn't think it odd that I was going to be two months late for my next cleaning with them (it would give her more opportunity to chastise me, I guess). It seems this practice is a-ok with their patients with periodontal disease to not receive the treatment they need on the schedule prescribed by both my dentist and the periodontist. Course, I'm not sure what a periodontist would have said that day, I wasn't seen by one at the end of the visit. I was told Dr. Shang (who I had seen in October for an initial exam) wasn't in that day, and I'd have to come back for another appointment to see her, rather than having another available periodontist do an exam, and write some notes for Dr. Shang about my current condition. When I checked out and asked to make that follow-up appointment, I was told they don't make appointments, and that the scheduling coordinator would call me to make the appointment. I had never experienced not being able to make a follow-up appointment at check-out. This seemed to make it inconvenient for the patient who has to be available for a phone call whenever it's convenient for the practice to call. But, I needn't have worried, just as they don't really care that their patients can't get timely treatment, they also don't care if they actually see a periodontist, no one ever called to schedule that appointment. I was told by the hygienist not to worry there'd be no charge for the follow-up appointment with the periodontist b/c it's included in the cleaning fee. I pretty sure there will be no reduction in the cleaning fee by this practice due to no periodontist ever looking in my mouth.