I rarely write public reviews, but my recent experience at Aspen Dental in Greece, NY was…read moredisturbing, unprofessional, and, in several ways, negligent.
From the moment I arrived, the dental assistant displayed clear impatience and rudeness. While taking my X-rays, she repeatedly blamed me for her difficulty, saying my tongue was "in the way," and became visibly annoyed. She then refused to finish the last two X-rays altogether, saying she simply wouldn't take them and implying she would make up an excuse if anyone asked.
During my extraction, the same assistant continued acting dismissive and unprofessional. When I expressed pain as the dentist pulled my cheek extremely hard, she smirked and made comments suggesting I shouldn't be hurting saying he hasn't even put the needle in yet. Her tone and behavior were completely inappropriate for someone working inches from a patient's face during a procedure.
The extraction itself felt rushed and rough. My tooth broke during the process, and the assistant made comments such as "I've never seen it done like that before," which did nothing to instill confidence. After the tooth was removed, I was left sitting upright with broken pieces of my tooth still in my mouth. No one rinsed my mouth before or after the procedure. I had to discreetly remove pieces of tooth myself while standing there.
When the procedure was finished, neither the dentist nor the assistant offered any post-op instructions. They did not explain aftercare, did not check if I was okay, and made no effort to ensure I understood how to manage the extraction site. I was simply told, "Well, you can leave," despite being clearly dazed from the amount of Novocaine used. I have had multiple extractions in my life, and I have never once been sent home without instructions or without even rinsing the area.
Some staff members in the office were kind, but the individuals directly involved in my care were unprofessional, careless, and inattentive to basic standards of dental practice. The lack of communication, lack of aftercare, failure to complete X-rays, rough handling, and failure to rinse or remove debris after an extraction are all unacceptable.
This was the worst dental experience I have ever had, and I am posting this so other patients can make informed decisions. In addition, I have been very ill since the procedure. This is now day two, and I am still extremely unwell. I had to call off work because of how poorly I felt after what should have been a simple tooth extraction. I strongly believe that the rough handling, lack of rinsing, and lack of basic aftercare contributed to how sick I have been since leaving the office. No patient should ever feel this way after a routine dental procedure.
