Very friendly, jovial staff. They joked with me they had the ability to "save my relationship" and…read moreyes they did!! I broke my girlfriend's beloved sunglasses and without question they repaired them in fast order. Much to her joy she has them back repaired like new!

My experience at Optical Innovations has been perhaps the worst example of customer service I've…read moreever received. And I don't write these reviews lightly. I am a repeat customer, and after buying my second pair of glasses, bringing my total expenditure at Optical Innovations to $1,000 in the space of about 4 months, I wanted to return a pair of frames that were so uncomfortable I truly couldn't wear them. The retail price of the frames was $75, and, as you might imagine, that probably represented an investment of about $35 (or less) for Optical Innovations. They finally agreed to "break" their policy and accept a return after 30 days of thinking about it. This process required three phone calls on my part and one trip to the store to actually give in, pick up the frames, and keep them myself - which offer they refused. Then, they told me, repeatedly, that they mailed me a check representing a refund. After six weeks went by without receiving the check (by the way, they are about 10 blocks from my house), and multiple phone calls, I again wanted to just pick up the frames and move on. They refused to allow me to do that, and in fact, hung up on me when I called. Imagine my surprise to receive, finally, a week ago, a check representing payment for the returned item. Which, by the way, I'm pretty confident they sold to someone else, which is why they wouldn't (and couldn't) give it to me when I asked for the glasses back. For me, this wasn't about the money - it was about a horrifying example of a complete and total lack of customer service. For a sum of $35 or less, they were perfectly willing to ruin any chances of an ongoing relationship (and I buy glasses, often, as does every member of my family). They lied, then lied some more. Then hung up on me when I called -- and finally -- when I was almost beyond caring, capitulated and send me a refund. In this instance, everyone is a loser. I lost the ridiculous amount of time and energy that dealing with them - over this trivial issue - required of me. And they lost all credibility and the chance to ever serve me again, in any capacity. Sadly, as I began to ask around after receiving this kind of treatment at Optical Innovations, many similar stories surfaced. In sum, my advice for those for whom great customer service is as important as great eyewear, that you avoid Optical Innovations at all costs.

When the guy who had been doing my glasses for 20 years retired, I was stressed out. Leon took…read moreover and I couldn't be more happy. He has more than taken the place of my previous guy. He is the very best. I highly recommend getting him to do your glasses. I don't have any problems with glasses sliding down my nose plus the lenses work better than any glasses I have ever had. He knows what he's doing!

I went to Brookside optical to replace a pair of glasses that my puppy chewed up. Nick helped me…read moreand was not only friendly and helpful, but fixed my dog-chewed glasses right then and there to get them back to the point where they were wearable again while I wait on my new glasses to come in (I had special order frames). I initially was looking to replace my glasses with the same frames as before but talked to Nick about possible changing the sheen to a matte finish. He took my old glasses and machines them to a matte finish to show me what they looked like to help me see what that finish would look like. He definitely went above and beyond! Would highly recommend Brookside Optical!

Overall quality of service is not good. They take too long, their techs must be interns and not…read morecompletely qualified, in my opinion, to take measurements right the first time. You do get much better quality of price and options, service and choice of glasses at Walmart. That's just my opinion.

I had my first experience getting glasses here, and honestly, I could not have picked a better…read moreplace. I was super overwhelmed going into it because I had no idea what I was looking for or what would actually look good on me, but the frame selection was AMAZING. They had so many options that felt stylish and modern instead of the typical glasses. Lauren helped me through the entire process and made me feel so comfortable and not awkward at all. She was seriously so patient while I tried on what felt like a hundred pairs and helped me narrow things down without making me feel pressured. She also explained all the lens options in a way that actually made sense and helped me stay within my budget. The whole office had such a welcoming vibe, and now I'm actually excited to wear my glasses instead of dreading it. Highly recommend, especially if you're getting glasses for the first time!

I'm sorry to hear that Felix Milman is gone. He treated my wife and me with respect and care at the…read morePlaza store years ago. We purchased many $1k worth of glasses over the years. We had hoped for the same treatment when we walked into the Leawood location but instead got treated to a pair of adult toddlers more interested in judging us on our lack of Rolexes and Porsches than our need for glasses. Felix was a true gentleman and a good businessman. He saw in us people who wanted high quality glasses from a decent company at a decent price. From what I can gather, none of that exists today. I ordered 3 pairs of glasses, got no receipt for the order because we were in a hurry. Male clerk was supposed to contact me in 5 days for prescription info. 2 weeks later, I contacted him and informed him I didn't want the 3rd pair of glasses and wanted receipts for everything and wanted everything to be submitted to insurance. Male clerk seemed to be more interested in saving commission than helping me get what I needed. I emailed him my prescription and waited for confirmation of changes. Several weeks later, I get 3 pairs of glasses with none of my requested changes including the 3rd pair of glasses that I didn't need. Plus no submission to insurance, no change in prescription based on new info, and no fucking receipts for the 3rd pair of glasses I didn't even need. Don't walk. Run away from this company. Felix is no longer in charge and the company has been taken over by halfwits with delusions of adequacy. You'll encounter many fewer assholes if you just stay in your car in the parking lot and go to warbyparker.com on your phone instead.

Always amazing styles and super customer care. We have purchased many pair of frames &…read moreprescription sunglasses through the years.

I was in need of an exam and they were able to get me in right away. The exam was the best I have…read morehad since moving here 3 years ago. My 3 eye Dr appointment and totally remarkable in comparison to the others!

Great customer service and extremely helpful in helping a out of tower with glasses adjusted. I…read moreappreciate your service and care. Looks like a clean and modern elliptical store with great choices if you are in need of a pair of glasses or eye exam. Thank you so much!

Needed an emergency eye visit and was seen right away. Dr. Krantwitter confirmed everything was…read moreokay, clearly explained what happened, and advised what to watch for going forward. Very knowledgeable, caring, and reassuring. Highly recommend Dr. Krantwitter and team.

It has been a long time since my last review so I thought I'd update this! The last time I went to…read moresee Dr. Krannawitter I had such a wonderful experience and that was 5 years ago. Fast forward to a few weeks ago and unsurprisingly I had the same experience. The staff at Krannawitter eye care are super friendly, knowledgeable, and helpful. Of course, Dr. Krannawitter herself is great and quick. I've tried other optometrists in the area but Dr. Krannawitter is patient and really listens to your eye needs. Also, my frames only took 5 days to come in!

Great people. Wouldn't go anywhere else! Super friendly. Always support local businesses!read more

I needed a new pair of glasses and my usual optometrist doesn't take my new insurance so I decided…read moreto try this place since it was conveniently located in downtown Lees summit. PLEASE, I BEG YOU NEVER TRUST THESE PEOPLE WITH YOUR EYES!!! When I put my new glasses on, I feel like I am in a fun house because everything is going in and out. I spent over $300 after insurance paid for this worthless pair of glasses. Now I have to go through the holidays blind until my benefits reset and I can do this all over again with someone else

I searched for a long time to try to find a place that could make amber tinted prescription lenses…read more I found a place online in Europe that was going to charge a ton of money, but then I came across Eye Style Optics, who was able to get me exactly what I wanted for a much better price! I'm so happy with my purchase from here and would highly recommend this place to anyone! I love wearing my glasses at night while I'm getting ready for bed so that I can fall asleep easier. The glasses do a fantastic job at blocking blue light. And they look great too! I now have a regular pair of glasses for everyday use and an amber-tinted pair that I wear before bed every night. Spencer was very helpful in helping me decide on the exact color that I wanted.

It is kind of understood with these eye glass places that they are going to hit you with at 150% to…read more600% markup, and in return they will manage all the details and headaches (of which there can be a LOT of ) and generally make it painless for you. So it was alarming up front how uncomfortable they were answering questions. They seemed surprised I wanted to know more than someone should call me at some time in the future, to let me know they would some day do something for some unknown amount of money. Knowing the markups in question I insisted on at least knowing how much we were talking about for a set of replacement lenses. They begrudgingly came up with a price of $600 dollars. When I asked to confirm that was just for replacement lenses they again wouldn't answer and just dropped the price by $150. Their markup was that high they could cut that much off and still be fine. Which they were apparently more comfortable with than just answering my question, or really any questions. I opted to go else where.