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    Metro Appliances & More

    2.7 (31 reviews)
    Open 8:00 am - 7:00 pm
    Updated 1 week ago

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    Part damaged by Service Technician 2 of 2.

    I am writing to express my sincere gratitude to David Ward and Metro Appliance store people in Lowell, Arkansas for resolving our dissatisfaction issue in one day that was never resolved with Frigidaire/Electrolux Service. Our part replacement issue was ongoing for 6 weeks. I and my husband Peter love all Frigidaire appliances that were sold by Metro Appliances to our new home builder. Especially the Microwave product #PMBS3080BFA. In short, we like the appliances for the best performance, looks and durability with reasonable pricing. Unfortunately, the microwave needed the turntable motor replacement in original manufacturer's warranty by Electrolux Service. The service technician accidentally dropped the trim kit on the floor and damaged it. He promised to replace it but he never did. The Electrolux Service Representatives tried to resolve this issue in 8 phone calls that my husband placed without success. We just received false promises from same service technician and service people. This is when David and Metro Appliance came to the rescue. Metro Appliances didn't cause the issue but they took a responsibility making sure to make a customer happy. David procured new trim part in one day and have it ready for pick up next day free of charge. We need more people like Metro Appliances have to make our lives better. The products they sell and their showroom in Lowell AR are beautiful. I will recommend everyone I know to shop there.

    A seal on the dryer door is coming off.

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    3 months ago

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    6 years ago

    Huge selection with great customer service!! They had the freezer I needed and loaded it for me. I was in and out in about 15 mins

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    Ask the Community - Metro Appliances & More

    Review Highlights - Metro Appliances & More

    When I called and spoke with Cory, he immediately took down all of my information and put me on a call list.

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    At Home

    At Home

    3.2
    (23 reviews)
    2.0 mi
    $$

    My wife and I purchased over $1000 of patio furnature and the following week it went on sale for…read more$130 less. I contacted At Home customer support and was told they do not offer price adjustments. They did suggest that I could return the furniture and then repurchase at the reduced price. To me this is just a price adjustment done the wrong way. It would be difficult since the furniture required assembly and returning would be ridiculous. Update: 10/22. I visited the store and spoke with the manager, Vivian. She was most helpful and took care of the issue right then and there based on the receipt. She understood the policy but also knew it had to make sense. Based on this excellent customer service I am changing my 1 Star review to 5.

    Get rid of the air fresheners. I would have shopped longer but I feared damage to my health…read more This place is intolerable if you have ASTHMA, LUNG ISSUES, AUTO IMMUNE DISEASE, PREGNANT, any other breathing issues. The level of scent in the air is incredibly toxic and suffocating. MY MOM HAD AN ASTHMA ATTACK AFTER 3 MINUTES IN THE STORE. Many people I know cannot tolerate air fresheners. IF YOU CARE ABOUT YOUR HEALTH, DO NOT SHOP HERE.

    Photos
    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.
    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.
    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.
    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.
    A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...

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    A set of modern outdoor patio chairs placed on a wooden deck, overlooking a lush garden, ideal for relaxing and enjoying the ...
    Ashley Store

    Ashley Store

    2.2
    (127 reviews)
    1.6 mi
    $$

    I typically do not like to leave reviews for stores however; I have found the exception here. From…read morethe moment you walk in you are greeted with friendly smiles. My family of five were not looking for anything specific so we said that we would like to look around. My daughter loved the Sorinella Queen Upholstered Bed and insisted to get it. Not only was the quality good, but the bed frame was surprisingly sturdy and was perfect for her since she likes reading in bed. We asked David, a sales associate, for the price and found it reasonable. We decided to buy it and the entire process of payment, information, and delivery was the easiest process of any furniture items I have ever bought. They had a deal where if you donated $20 to the St. Jude Research Foundation you receive 20% discount. David was friendly and made us laugh. I gave four out of five only because the entire selection was smaller than I thought; however the selection pieces were modern and classic. Overall, Ashely's is a great furniture store. Although, they have a smaller selection I'm sure you will find something that you'll like.

    Tonight I went in your store to look for barstools. I have just moved back to Rogers and have had…read moreto watch my money. Chandler (Bing) supported my shopping endeavors. I didn't end up purchasing tonight because I want to make sure of measurements before I take the plunge!! Bing is professional yet absolutely hilarious. He helped me regardless of not knowing if he had a sale. He was polite and not pushy. He made going to this Ashley location fun. As soon as I figure out the space I have, I will buy my barstools from Bing and that is a promise. Thank you Ashley Furniture for restoring my hope for humanity!! Thomas Koontz

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    Ashley Store
    Ashley Store
    Ashley Store

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    Burton Pools & Spas

    Burton Pools & Spas

    1.9
    (35 reviews)
    5.7 mi
    $$

    We recently moved to NW Arkansas into a new construction home and knew we wanted a very sleek…read moremodern looking pool to match the look of the house! I called and got bid from about 5 companies in NWA, and although Burton was on the higher end... I can tell you it is 110% worth it. I would not have traded a few thousand dollars for the quality and care we got throughout the whole process. I was living in California during my planning process and knew it could be tricky trying to get someone on the books living so far away at the time. Our sales rep was Whitlee! He was my first point of contact and walked me through the whole process of the pool. He came out to see the pool location before we even moved to the area. At that point I knew customer service was something they greatly value. We booked them in January 2020 and they started the end of April 2020. We chose a 16x36, 6 feet deep concrete pool with full end to end steps and a padded vinyl liner (it doesn't tear up my kids feet). We got an electric heat pump (which is awesome), a salt system, in floor cleaning system, a 3 LED lights that change colors. We also added the cutest giant concrete stepping stones rather than a traditional sidewalk. I love it so much and it really makes it look modern. During the process we upgraded the concrete to have a hand scrapped border (see pics below). Our project manager was Josh. He walked me through every step of the process and answered any of my questions (which I had MANY, ha). The teams doing each part of the project were fast and efficient. I have truly never seen harder workers in my life. I told Josh the project manager they all deserve a raise :). It was just under 4 weeks from the time they started digging to the time we were swimming. I was literally shocked. I know that timeline is not the norm because we didn't have a ton of "extra" things like water features and retaining walls, etc. But still... 4 weeks is impressive. Chris installed our vinyl liner and pool cover. He came to our house Memorial Day weekend just to make sure I had chemicals to swim for my opening weekend. I was so thankful he took time away from his family to do that for my family. Our pool lesson was with Jay. He was so patient and took about an hour to show us every feature and how everything works. I've probably called/texted him 4 times in the past week asking him questions because I couldn't remember what he taught me and he joyfully answers all of them. So in recap... I was nervous to start a big pool project because I have heard horror stories of people saying it was 6-9 months building a pool and that you never know when people will show up, etc. Burton was on-time and on-budget. I always felt like I knew exactly what was happening and when. In the end we have a beautiful pool even better than I imagined.

    I have been a customer of Burtons for 20 years and spent thousands of dollars. They just lost my…read morebusiness over a $37 backwash hose. I ask for a backwash hose and the service person gave me a hose. He did not ask me what diameter size I needed so I assumed there was only one size. well there is 1 1/2" and 2". he gave me the smaller size so it did not fit. when I tried to exchange it they would not because it was opened. should I have asked for the right size, probably. Come on, let's show a little customer service and take care of a good customer. there is someone else who wants my business.

    Photos
    Freeform concrete diving pool w/vinyl liner finish, raised wall w/natural stone, custom step w/bubbler, 3 sheer descents, circular platform.
    Freeform concrete diving pool w/vinyl liner finish, raised wall w/natural stone, custom step w/bubbler, 3 sheer descents, circular platform.
    Freeform concrete pool with vinyl liner finish. Custom step, bubbler and 3 sheer descents. Exposed raised wall & raised platform.
    Freeform concrete pool with vinyl liner finish. Custom step, bubbler and 3 sheer descents. Exposed raised wall & raised platform.
    Burton Pools & Spas

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    Metro Appliances & More - appliances - Updated June 2026

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