Beware of these thief's, do not take your car to Metro Auto Center in any circumstance. They tried to repair our 2007 truck that had over 200,000 miles and it was so obvious that it should have been totaled. They pull your car apart, one part at a time and give a cheap estimate to the insurance company and then they keep charging more as they work on the car and it's too late for the insurance company to back out of it and total the car, a true rip off. We took the truck in thinking these guys are good based on their reviews, they told us that the car was going to be totaled due to its condition and how severe the accident was. A week later they told us that the insurance company adjuster has given them the green light to repair the car and that it won't be totaled but they said they were going to use all new and original parts. We talked to the insurance adjuster and she mentioned that the body shop owner told them that we asked for the car to be repaired at any cost and that we agreed that they use used parts from a junk yard which was a big lie, I specifically asked him if it would even be worth fixing it and he claimed that it was up to the adjuster. We finally realized what kind of scam they are playing and therefore we decided to take the car to a legit body shop. Once I went to remove my truck they charged me $2,000 in storage fees for the 10 days that they had the car and a $200 deductible for returning the parts that they "supposedly ordered". If they would have ordered original parts from the dealer there wouldn't have been a restocking fee. They would not let me take my car out until I paid the fee. I took my car to another mechanic shop and right away they pulled everything apart and estimated almost 4 times the price that was quoted by these thief's and the car is now totaled. Due to excessive damage and the fact that the repairs would actually cost almost double what the car is worth. I'm just glad that I didn't keep my car there for them to charge the insurance the same amount through time and have a salvaged title car that was put together by cheap parts from a junk yard. read more

Omid and staff were so knowledgeable, professional and experienced. They took care of my accident damage from A to Z, including working with the insurance company. Would highly recommend this shop to anyone wanting high quality craftsmanship and trustworthy service. Thank you Metro read more

Highly recommend using Metro Auto for your next repair. They were so timely and very fair with their pricing. Great family business, I was extremely happy with how my car looks. Thank you Metro Auto! Before and after photos below. read more

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I got in to an accident last week while traveling back to OC from Fresno. While coming back down the grapevine, I hit a shopvac that had been dropped out of someone's truck and it really messed up the right side of my bumper. I was referred here by a co worker and dropped my car off the next day. They went above and beyond and used all certified Kia equipment and no after market parts. My bumper looks brand new. Thank you. read more

Metro Auto Center Inc - Before and after getting repairs on my Kia Optima - Body Shops Near Me - Santa Ana, California

After getting quotes from several larger, high volume establishments, I decided to drop by Metro Auto Center, Inc. Okay, the place is a classic example of you can't judge a book by its cover. It's small and crowded. I had my reservations for sure, but Omid examined the damage on my vehicle and told me the same thing the bigger chains did, only giving me an estimate nearly half of what they were saying. He explained what had to be done in no uncertain terms and promised they could get the job done quickly as well. He also answered all my questions. As I'm due to turn the lease vehicle back in soon, I decided to go with Metro because I got a good feeling from Omid that he was a man of his word. He promised me the repairs would take four days and you know what... it took four days! When I went to pick up my SUV, I thought it was brand new. Not only were the repairs perfect, but they also essentially detailed my ride. I have two dogs and all the pet hair was removed, the inside was also polished, cleaned and smelled brand new. They threw in a car wash as well. I have to turn this back in to the dealership! Much like seeing a doctor for a serious condition, I honestly hope I don't have to see Omid again at his workplace, but if I do, Metro is the only place I'll entertain doing work on my vehicle. Just one man's opinion, but outstanding job. read more

If I could give 10 stars to Metro Auto Center then I would. I got into an accident and they were so quick, nice and friendly, they even called enterprise for me so I could rent a car to finish running my errands. They also took care of all my insurance needs. Omid, I wish you managed every shop I have ever gone to in my life. Customer service is your gift to humanity. From the moment I met you, I was blown away by your non-stop, more than expected service. As far as the actual bodywork goes, you managed to match my black paint so well that it is unnoticeable from any angle. Your price was also way less than the other four quotes I got. You are a gift from god, thank you !!!! read more

Just got my car done and couldn't be happier!! Great service from start to finish w/ friendly service. They fixed what I thought was irreversible damage on my roof in the promised time of about 2-3 days. Even cleaned the inside afterwards!! They really go above and beyond to cater to the customer. Best thing is their pricing.. I probably got away with paying about 1/2 what I'd pay elsewhere, for top tier service and top tier paint. Definitely would come back and highly recommend to anyone. Check them out ! :) read more

Metro Auto Center's estimate was less than Geico's estimate. They even added fixing damaged front bumper. They actually found it unfixable once started, so they replaced at no extra charge. The job was excellent and quick. If I need auto body job, I will definitely go back there. The best thing about them is that you won't wonder "Did I get ripped off?" which doesn't happen so often in this business. I like their father & son style a lot. read more

I can't believe how quickly they fixed my car. I got into a small accident with some minor damages. I called early the next morning, brought my car in for an estimate, and by late afternoon my car was again ready for the road. How many body shops can get you back on the road in a day? I've only been to one. read more

Recently, I was in a multicar auto accident which damaged my Mercedes in several places. Two friends recommended that I take my car here as they had great experience with Metro Auto Center. They did a fantastic job on the car and completed the work sooner than I had anticipated. When I saw my car, I was stunned to see that it looked like a brand new car!!! You now have a Raving Fan and I will refer you to all my family and friends. This is the best experience I have ever had with a car repair. To make it even better,this is a family owned business and they treated me so well there are no words to describe. read more

Great place!!! Love it! I called in and they told me to drop by and they will check it out and they took care of me, the owner for me in gave me a price and I was set, I did need some modification for the spoiler for my challenger and they made it happen! Will be back!! Thank you metro auto center! read more

Great family business, they fixed the car in a reasonable time and price. My first accident and glad that I took it to Omid. He is very professional and made the car looks just like new and I highly recommend this place. read more

Someone backed into my car Thursday night at The Block and I couldn't believe my eyes:o so the next morning went on to Yelp found this place from great rating reviews! Lived not so far from the area so I went on down to see what they can estimate the scrape on the rear end of Corvette. Fixed my baby in less than 20 minutes by just polishing the blemish right off.(; I will be going back soon to help me out on another blemish on my vehicle! read more

Metro Auto Center Inc - Someone hit my car and I was devastated until I found Metro Auto Center Inc.!! - Body Shops Near Me - Santa Ana, California

DO NOT DO IT! They are very unprofessional and very rude! They definitely do not care about the customers needs. You will definitely get what you payed for, and more than likely pay extra for additional damage caused to your vehicle from poor storage. This place is a joke! read more

It was my first time getting rear-ended and I wasn't exactly sure where to go and who to trust, but Tony, his father and the rest of the team were amazing. They made the whole process so easy. They were nice, honest, and very qualified. It's no wonder they've been around for over 35 years. I would easily return if I needed to...hopefully I don't need to :)...and I would recommend them to anyone. Thanks again to the team. Much appreciated. read more

The work itself was minor and was done with no issue. He overcharged me and did not honored his original quote after the repair was done!. I had to changed my car's passenger mirror and I took my car to this shop. He quoted me $300 and took $200 deposit. When I went back to install it, he surprised me with some unexpected charges including ~$280 for a part, $60 for a paint, ~55 tax and ~$40 labor. (+420) I asked why he is not honoring his quote and he said that that was only for a part which is not true. I did shop around and I asked him for the total and to I got it in written, when he noted my $200 deposit. He did not honor it anyways and it was too much hassle for me so I decided to just pay and leave. He took part of labor out and I ended up paying $400. read more

They told me on the phone they want me to drive all the way over there before they will look up the price to change spark plugs....i know my engine size and everything so :p read more

Nasy and Tony are the best!! They fixed our Lexus IS 250 that my wife wrecked and not only were they great with pricing but the car looks brand new now!!! Excellent service and excellent work. You will be my permanent body shop from now on read more

Dealer service, without the dealer price. I bought my 2008 CLS 550 Mercedes and regretted it the first time I got it serviced at the dealership. I have always been told that high end cars need to be serviced by dealerships, because of their "expertise". I basically paid $250-$500 for an oil change, which they get away with all too often by calling it "service A" or "service B". All of that aside, I received my car back with dents on the passenger side doors, WTF! the dents went unnoticed because the car was in the garage the whole weekend. I took it in to the dealership 3 days later, and they basically said it wasn't their problem and quoted me $1800 to fix the dents! So naturally I did my research and decided to go to Metro Auto Center to get another quote, and have never looked back. Not only did they make my car look as good as new, for half the price the dealer quoted, but it also put an end to that crazy dealership "myth". I know. Other Mercedes Benz owners might not have had the same nightmare of an experience I had. But just trust me, save your money! Go to Metro Auto Center. You get quality professional service without the crazy dealership invoice! I just wish I knew this earlier. =/ read more

Love this place! Family owned business with great customer service. They do a great job and have so many loyal customers because they don't try to rip you off. I messed up my car pretty bad and went to different shops to get quotes. This place quotes almost half as much as the other places and they did a phenomenal job. Extremely happy with their service and would recommend it to anyone. read more

Great service with a great family! When I had my car accident I was freaking out about my car. They were so patient and communicative about what was going on with my car! I really appreciated it. read more

This place is fantastic! I had a huge dent on the side of my car and by chance I found Metro Auto Center on Yelp. I swung by and met with Omid, and right off the bat I could tell he was going to take care of me. This guy really knows his stuff. After about a week I got my car back and it's lookin' brand spankin' new! They even detailed the interior for me. I would definitely come back here and will recommend them to everyone! read more

Great service, affordable, Tony handled everything professionally, and quickly with my ins company. Great check in offer too! Def will recommend to everyone read more

I took my son's fairly new Hyundai Elantra car to have some dents removed as somebody backed into his car, and a little paint work on a side panel. This place did a great job, with a 100% satisfied customer today. The father Nassy and son are EXTREMELY nice people, honest, know what they are doing. I'd go back in a heart beat! The car looks brand new again. read more

I took my car for body damage. They fixed it quickly and professionally with very reasonable price. Highly recommend this place.

I came here to get an estimate of how much it would be to fix some dents on my car. The quote seemed quite reasonable. I really enjoyed the professionalism of the man who quoted my car. When I called the shop to schedule an estimate, he said come right over and I'll quote it on the spot. I got to the shop and he quoted me in less than five minutes. I haven't decided whether I'm going to fix the dents, but in the meantime I have to recommend this place because of the professionalism. read more

Great place! I found them on Yelp, as I was searching for a place to get a 12-year old Infiniti G35 repainted where paint was breaking down on roof and hood. I had received a few other estimates, and MAC was a good 30-40 pct less expensive than several other body shops. They did the job within a week, car looks great! Very friendly and upfront. Would highly recommend. read more

I got in an accident and my bumper got damaged. I spent days trying find a place where I could trust and do quality work and luckily I found this place. Tony was very informative and polite and his staff did an amazing job on my car. The price was also very reasonable compared to other shops in the OC. This place is definitely going to be my go to body shop in the future. read more

Metro Auto Center Inc - Before - Body Shops Near Me - Santa Ana, California

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This place is amazing! A family owned business for 20 plus years. You definitely feel like you're part of the family when you are here! The gentleman did an amazing job on my Range Rover both times I went! They are sincere and will give you the best quote in town. I'm pretty sure they will beat anyone's price. They return the car to you beautifully detailed inside and out. Omid and his father do a great job!!! I rarely leave yelp reviews, but I definitely had to get the word out on how amazing these guys are!!! It's tough to find a person to trust with your car, so search no further!!!!! I highly recommend them! read more

These people touched my heart at this body shop. They fixed something minor on my car and didn't charge me. I'm so thankful for this auto body shop. They were super nice and fast. Great people. Great shop read more

Brought my Subaru in here after rear ending someone and doing a good amount of damage to my front bumper and fender. Really happy with how smoothly everything went. My car was ready to go when they said it would be and they did amazing work. Not only were they one of the cheapest estimates we received, but the fact that they were both easy to get a hold of and communicate with made it that much better. I would definitely recommend this place to friends or anyone really that needed to get their car fixed up. read more

After the repair, I took my Lexus to break and light inspection. They found 3 lights not working and the newly replaced head light and not be level adjusted. It's just pointing to ground. read more

Outstanding quality work. Very happy my 09 maxima looks like factory paint I can't believe how well the paint matches. I saved over a thousand $ so it's worth the drive from rancho Santa margarita. I will recommend to any of my family/friends Customer service is knowledgeable and friendly. read more

My car looks amazing , i messed up my car bad and the owner fixed it like new!! And when i picked it up he had washed and cleaned my car! Omg i was so empressed if i ever need my car fixed i will be coming here!!! read more

Metro Auto Center Inc - Before - Body Shops Near Me - Santa Ana, California

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ok this is a long story but i feel like i need to explain my experience at another shop (which i will be reviewing poorly) and how metro auto center came to the rescue. so i went through yelp and found a shop with great reviews(all of them were positive) so i decided to give them a try i went and spent hundreds of dollars to fix the car. the car was shaking and when they did a full diagnostic they said i needed a whole bunch of things. i really should of gotten a second opinion but i put faith in the yelp reviews about this other shop. ive been there a total of three times (in three weeks) and at the third visit he said i needed something else fixed and added more on the bill i had already paid in full. at this third visit i decided i had a enough. i was going to take my car for a second opinion. i went to metro auto center and told them about my situation and how i lost trust and probably money at this other place. they were really nice and compassionate about my situation and i really appreciated that and most importantly they fixed my car at a fraction of the price and my car is as good as new. im very thankful for them and highly recommend this place. read more

I needed someone to attach my license plate to the front of my car, so I thought, since I went to this auto shop last year for my hit and run, I would go back to them. Well, not only they attached the plate for me within 5 min. of my arrival (of course I called in advance to let them know I was going) but when I offered to pay for the service, the owner "Omid" said it was Free and that he just appreciated that I went back to their shop and to remember him for future services...Now that's customer service! Yes, I will definetly remember and go back! read more

Went in around noon for an estimate for some damage to the front of my car. While the employees present couldn't speak English, they were extremely polite and helpful; definitely the best part of this business. Once they managed to get the owner for me, it all went downhill. He was extremely rude and condescending, was seemingly annoyed that I did not know the full nature of the damage to the car, and was clearly in a rush to leave, even though I had called ahead. The actual price of the repair would have been okay, a little on the higher end but not unreasonable, however, I much prefer to deal with someone who can treat customers with respect than the man who runs this business, and I recommend you do the same. read more

I took my Lexus RX 350 here. Very happy with their work on my car. The customer service was excellent. They even offered me a ride to/from the rental car place. Highly recommend it. read more

Omid fixed my bmw quickly and at a very fair price. I had my car back in time for my trip. Thank you metro and omid

I got rear-ended by a girl who didn't have a driver's license, expired registration and no insurance. I picked Metro because of the Yelp reviews . They did a fabulous job on my car and Omed couldn't have been more accommodating. I will definitely Italy refer them to othwr. read more