I was blown away by the service. Everyone was very professional and very kind. My car was scratched by another car and I was upset they validated my feeling and told me they were able to fix it. Not only was it fixed in a timely manner, they washed it, waxed it, and clean the inside of my car. It look brand new I couldn't ask for anything better. They specialize in Tesla and once I pulled in I saw plenty of Teslas being fixed. I felt very comfortable leaving my car there. The staff was very nice and they would post the status of my car so I never had to worry. Their communication was very top notch and very informative. Overall I had a great experience with Auto Fix and highly have them fix your car. Thank you read more

I am posting this on the Anaheim and Santa Ana locations since they sent my car back and forth between the two and blamed each other when things were not fixed correctly. Don't be fooled by the star ratings and look at the most recent reviews for this body shop. I drive a Mercedes G63 AMG. I have listed the series of events that happened from 7/20/23, when I dropped off my car, to current. In total, it took almost 5 months to get my car back from this body shop. The work they do is terrible, messy and poor quality. They will skip as many corners as possible. If you care at all about your car, take it somewhere else. I am still dealing with the aftermath of their poor worksmanship almost a year later. 7/15/23 Car accident - I was hit from behind on the freeway. Damage: corner, tail lights, bumper, wheel well area. 7/20/23 I dropped off my car at Fix Auto in Anaheim. They call me and let me know that Fix Auto in Santa Ana will be doing the paint job because the manager, Gilbert has years of experience with Mercedes. For about two weeks, I received auto text messages saying that my car is being worked on and then the messages stop. I call consistently to ask for updates to which they say someone will call me back or that they are still working on it. 9/22/23 They let me know my car is ready & I pick it up. The next day I notice: overspray, sloppy paint job. New scratches and chips on the doors. The trunk door won't close. They did not screw the bolt in. The hinge scratched and dented the trim. Door seal is broken. 10/3/23 Fix auto again - Dropped off car again 10/21/23 They let me know my car is ready. I drive there and the issues aren't resolved so I leave it there. 11/6/23 - They let me know my car is ready and I go to pick it up. There was overspray on the rear drivers side door. The trim is messed. They added adhesive onto the existing adhesive and the trim stick outs. 11/30/23 - Went to Santa Ana to pick up my car. My car is matte but on drivers door there is now a shiny area right below the window about the size of a grapefruit. The workers try to wipe it off. It doesn't come off. They need to repaint. 12/7/23 I finally pick up my car I notice that the trunk door isn't as easy to close. A month later, I take it into Mercedes and they say it was not put on correctly and that they can adjust it for me but the problem may come back. $300 7/10/24 I take my car to Mercedes because rear drivers side door isn't opening from the outside. 7/12/24 They say that an after market screw was incorrectly installed which voids the warranty. $900 It has almost been a year since the accident and I am still dealing with the shody work that Fit Auto did on my vehicle. DO NOT TAKE YOUR CAR HERE. They have yet to reach out to offer compensation or apologies for the massive amount of inconveniences they have caused. I live about an hour away (each way, with traffic) and having to go there and point out what is very visibly wrong with the car each time was ridiculous. read more

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Took our Honda in. Received a bid for 7k. When we went to pick it up said it was now 8k. After we told him we only had 7k and he promised not a penny over. Rick is very dishonest. He lowered the price to 7500. BUT. After we left we noticed they didn't calibrate the system that he replaced. He said that would be an extra 1-2k Nice people work there but the owner is a bait n switch. I would search elsewhere. Terrible customer care and very dishonest. read more

I have brought my car here before to a prior accident and they where the best! I knew I could trust them with my repairs for the second time. My car had a dent door and scratches, within 2 days I had received my estimate and my car repair was completed in only ten days! I am very satisfied with the repairs and the timely manner it was completed in. Thank you Fix Auto! Definitely recommend! read more

I had my truck here fixed a few years back and would highly recommend this place until the second time I brought my truck here a year or so. Long story short, I brought my truck in since I was rear ended by a drunk driver and had to replace the whole subframe. Problems are lack of follow up, about 200 miles added on my mileage without telling me even when requested, truck steers to the right even though supposedly everything is perfect, and the front desk guy named Zack paired his cell phone to my radio without permission. I'm not a car guy and had I known what to do before I would've fought more for my truck. Note: I did contact my insurance and supposedly they checked and everything is good. Brought my truck to my dealership and they said some parts were bent, which they ask if I hit anything hard. Answer is no and somehow the body shop failed to report the issue to me before I drove my truck off their lot. If you do bring your car there. Either tow it to a dealership or other body shop so they can have a second opinion or bring someone who's knows cars. Please keep tabs on paperworks as well. They didn't even mark the mileage correctly too. I still have much more to say but we'll leave it at that. read more

he lady behind the desk, did not keep me abreast with the progress of my vehicle. Never called to let me know the progress of them receiving the parts. She just through dates out and never followed up. It took over a month. I had to tell her to please call me back and notify me when the parts arrive so I can drop it off. I had to manage that by calling her back on the original eta that was suspected. I had to call multiple times to determine if the car was ready once I had dropped it off. I called just to check before they closed in the 3 date that is was supposed to be ready, to find out it was ready. I asked why she didn't let me know so I could schedule the time to pick it up. She blamed my phone as opposed to taking responsibility and insulted me as to say it was my phones service ; all the while we have been communicating on the same device for two months to resolve this situation. On top of that the car is still missing a piece that I was notified of at the very end. They took away my choice of having it complete, and I payed for incomplete work. As I look in my trunk I found that the cover for my lights is missing. She is terrible and needs to find other work or get retrained. What is terrible is I worked for this industry some time ago. read more

Fix Auto Santa Ana - The interior is missing after repair. Wtf - Body Shops Near Me - Santa Ana, California

Amazing customer service from start to finish. Fix Auto was on the list my insurance company provided me with. They were only 3 minutes away from me which made it so convenient for me. From the time I arrived I could sense I was in great hand The turn around time was so impressive I didnt even have time to miss my truck. The front desk was so helpful and detailed. Service with a smile . I would high recommend FIX Auto any time. Thanks for amazing service !!! read more

I was rear ended and my insurance sent me here. It was an amazing experience. Thank you for even washing my car!!!

My 1 star review for Fix Auto SANTA ANA (emphasis added) remains. They took my review down, but my review stands for this location, not Whittier. Both locations actually worked together and both were just so tremendously awful and impossible to reach or stay updated with. Also, the customer service was just terrible and so unreliable. Fix Auto Santa Ana remains one of the worst places I ever dealt with. I would not recommend this shop to anyone. I only used it because my insurance directed me to them. For anyone who wants their car fixed, avoid this place. The 5 star reviews are suspect. No wonder they pulled down my original review. read more

Got my GMC back! And i love it! They even wash, polished, and vacuum my truck! The customer service is excellent, i recommend this place! P.S my truck came back to me looking better :) read more

They did a great job fixing the damage I had on the passenger side of my car. Too bad they returned the car to me with a rip in the seat, 3 dings on the doors, and a broken brake light. None of which I had before I brought my car to them and ALL on the passenger side that they were supposed to fix. The manager was difficult to deal with and unfriendly. She kept saying the technicians who worked on the car are honest and have been with the company a long time and wouldn't lie about it. The funny thing is, I never accused them of lying. All I said was that it wasn't the way I brought the car in. I wasn't pointing the finger at anyone, just trying to get to a solution for the mess they made of my car. Still, she took zero accountability. So, I'm guessing maybe she's the dishonest one? At any rate, think twice about bringing your vehicle here and make sure you read the low reviews; they seem more honest than the higher ones. Fix has the cars they are working on packed in like sardines, so it doesn't surprise me that it came back to me in the shape it did. read more

My car was in a hit and run and they got the job done my insurance set me all up with them and I have never Been so impressed super professional They fixed what had gotten ruined and I had a couple of dents from another accident and they tried to fix it when they didn't have to!! Amazing job they detailed my whole paint wow great thanks for everything!!! And I drive a Lexus!! read more

Wow beyond satisfied. My car was repaired and I received above and beyond excellent customer service from Fleury... No need to talk to anyone else because she did it all. Beyond FIVE STARS I was also able to leave my rental car there!! Plus all the mechanics and repair guys are very friendly! Great Job Fleury #BOSSBAB# read more

I got hit by a hit a run and had to get my car fixed. My insurance recommended this place. This auto body shop has the best customer service I've witnessed. It is actually pretty refreshing to experience that, especially these days where businesses really don't care about their customers anymore. Highlights: 1) Text message updates on the progress of your car, 2) Nice front desk person, and 3) The facility is really nice also. read more

Great customer service and quick turn around on repairs. Sergio is awesome and provided excellent customer service--Thank you for a smooth quick process during a stressful situation. Friendly and clean environment! read more

They're AMAZING!!!!! They price is reasonable and the service is EXCELLENT! I rear ended a car & my car sustained front damage. I went to their shop got an estimate for the damage, they called enterprise for me, & after 10 days I got my car looking like new Take not last week was thanksgiving. read more

I am ashamed to say that I was involved in a fender bender, but it happens. My pet snake had just died and my pet fish are not doing so well, so a lot on my mind. Well, long story short, I went through the whole process of having my claim adjuster write me an estimate and drover ocer to Fix Auto. The staff is very friendly and showed a lot of care and compassion towards the situation I got myself in. Pros: Very fast and detailed repair service. Price was affordable Cons None whatsoever! Highly recommend them! read more

My experience here for both an insurance claim and out of pocket ismnstance have been great. Sergio and Fleury are both professional, timely, and friendly. I would recommend this shop to friends and family. read more

Someone rear ended my vehicle and their insurance (State Farm) sent me to this location which was the closest to my address. I met with Sergio. He immediately took care of my vehicle and filling out a form was a breeze. Minutes after finishing the paperwork Sergio called Hertz for them to pick me up and set me up with a rental car. read more

I went in to Fix Auto for an estimate last week. They were so great explaining what was needed, I left feeling very confident. They could not have been more helpful and I will be sure to recommend to my friends! Also, Fleury at the front desk was awesome! read more

I needed to have my front bumper replaced due to a slight accident. My insurance company had Fix Auto on their list of companies they worked with. Every step of my journey working with them was difficult. I made an appointment to get an estimate which the person scheduling it for me said would take 10-30 minutes. When I arrived they said I would need to leave my car. I explained that I only wanted a visual estimate and to not remove the bumper before calling me first. When I got a call the estimator told me "we just removed your bumper and here is what it will cost." I decided to just get it done because I didn't have time to leave work. I was told it would be done by noon the next day. I finally called at 3pm the next day and was told they were waiting for a part that would not arrive before Monday. when I asked why they had not called me so I could arrange for a rental car I was told they were hopping to be done sooner. I did not like the lack of transparency and the hassle of being the one who always had to call. There were more problems, but I think this is enough to give you a good heads up on how to be careful if you choose to use this business. I do not recommend them and will not use them again. read more

They did amazing work and gave a very accurate estimate of the time and cost. They offered a lifetime warranty and they are going to check into an issue I'm having with my air conditioning to see if it's related to their repairs or not. I highly recommend and will probably come back to them in the future if I ever need another emergency repair that I don't have time to do myself. read more

My car was rear ended and I settled with the person that hit me not to go through the insurance. I got 3 estimates on getting it repaired. Fix Auto was the lowest bid so I went with them. They ordered the bumper, which took a few days. I took my vehicle in for the bumper replacement in the morning, once they called me and had the part. It was replaced and the color of the paint perfectly matched by the end of the day. I can say they exceeded my expectations and I would highly recommend them for repairs. Thank you Sergio, excellent customer service! read more

Needed my headlight changed, simple fix, but Sergio helped me and went above and beyond. When he dropped my car off to me at work because I couldn't pick it up, my car was washed and so shinny! I even had a dent above my tire that was previously there and he had his shop pop it out for me So pleased with the work/service, thanks fix auto! read more

Fix Auto Santa Ana - Body Shops Near Me - Santa Ana, California

I have searched and read the reviews on many auto repair shops listed on Yelp. FIX AUTO SANTA ANA is the second one on my list for an estimate. Sergio greeted me and looked at my car .... - the right front corner of the bumper where it was scratched by the wall covered with lines of white paint. He gave me an estimate that surprised me - a lot less than the other place. He was able to clear the paint as said minor damage. The cost is minimal! He is amazing! THIS IS THE PLACE when you need any minor or major auto body repair! I highly recommend FIX AUTO Santa Ana. read more

I really can't speak highly enough about the impressive customer service I received here. This place hit a home run with the repairs but the customer service knocked it out of the park. Arlet Estrada blew me away with her demeanor. She was SO NICE and organized and really went out of her way to make sure everything was completed and flawless. Her customer service is impeccable. You can tell that client satisfaction is her top priority and it speaks volumes about this establishment. The 4 stars instead of 5 is only because my car had a funky smell when I picked it up that I had a hard time getting rid of. I have never had air freshener's in my car but I ended up buying one and using febreeze to cover up the smell. Also, my steering wheel was dirty which I understand due to it being in a shop, but it would have been a really nice touch if they wiped the inside of the car down just a ilttle bit before returning it. Regardless, I still highly recommend this place for auto repair and hopefully I am never in another accident, but if I am I will return here. read more

Great crew here. Friendly and professional. You can't even tell my car was in a wreck. I will definitely be back if I ever need their service again and will send my friends to them as well. Some places you just don't know if you are being treated fair. Trust me, you can trust these people. Honest and fair. read more

Fix Auto Santa Ana - Body Shops Near Me - Santa Ana, California

Fix auto has amazing customer service! Fluery was so helpful and kept me informed throughout the entire process. My car was fixed 4 days ahead of schedule and came out perfectly. Highly recommend Fix Auto! read more

If you're looking for a top tier auto body shop, with an even better choice of coffee, then look no further. Great service and even better coffee. I would not go anywhere else, unless that place is the Greek Isles. read more

In my opinion I feel like I got myself out of what looked like a scam they had me come by on Friday and we do all this estimate work didn't tell me any numbers then come back on Monday to drop it off in story start changing none of the information was given to me that was needed not happy with this service They have this big list of morals on the side that they didn't follow with me I would suggest you take your car elsewhere there's a lot of other shops out there this one seems a little sketchy to me! read more

I was referred to Fix Auto by State Farm after I was hit at a parking lot while shopping. I left my car there and had the best hassle- free experience with outstanding customer service. My fender, front bumper and tail light were damaged and it took the shop about 5 days to fix it. I got daily texts on the progress of my car and got it back when promised. The cosmetic side of it was great, my car looked even better than how it was before!The best part was them setting me up with Hertz rental just down the street from them. They got me an uber to take me to Hertz and they too were hassle free. At the end they even allowed me to leave the rental there and had Hertz pick it up . Will definitely return if I need their services again! Thank you so much for an amazing and stress free experience!! read more

This place was great. Very professional and clean office. Reception is very nice and Sergio was the best. He explained the whole process to me. Would highly recommend this place. read more

I cannot say enough amazing things about Fix Auto! I originally took it to the Anaheim branch (also amazing) but they transferred my car to the Santa Ana branch because of the minimal damage. I gave it to them on Thursday and they delivered it to me by Saturday afternoon. They were so kind and went above and beyond my expectations. Sergio was fantastic and I can't thank him enough for everything he did for my car! They assisted in the getting my car rental squared away, too, and even dropped it back off to the rental place. I can't recommend them enough. read more

By far the best customer service i have had, im a car guy and i love having my car looking clean, some one backed into me one day and i had to fix my car. I took it to them let me tell you the female in the front and Fernando did a amazing job they treat you like family i highly recommend them. read more

I was referred here by my insurance company and I'm so glad I came! Ricardo provided exceptional customer service. While I hope to never get in an accident again, if I do, I'll absolutely be coming back. They did a great job fixing my car and I'm still blown away by how nice they are! read more

Amazing work done by Fix auto Santa Ana team! read more

Fix Auto Santa Ana - Before - Body Shops Near Me - Santa Ana, California

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Rude and disrespectful. My whole car repair process was unnecessarily stressful and long. I wanted to speak to the manger but he was completely unprofessional. With a shop working directly with Statefarm, I expected better. I highly recommend going anywhere else. read more

My 2010 MB E350 had several scratches, from an old friend's recommendation, I came to this shop. Lisa at the front desk was very friendly, she told me that I could save a lot of money by minor touch-up paint. Jose was the mechanic actually did the job. In 30 minutes the job was completed. I was very happy with the work they did and would strongly recommend the shop to others. read more

I had an amazing experience. Was in a 5 car collision. The other drivers insurance sent me to this body shop and the service was great. Arlette I think that was her name was so sweet and professional. Literally took 10 min to get all the paper work done and had Enterprise pick me up right away for a rental. I feel comfortable leaving my car here. Can't wait to get my car back. Hopefully their work is as great as there costumer service ! read more

As much as I would like to bitch and complain about the lack of communication there was when they had my car, they did a damn good job with the repairs.. read more