When you walk in to Wade's, the people are very welcoming and friendly. They have a nice set-up in…read morethe office and you don't feel bombarded or overwhelmed. A few days after dropping my car off, I called to find out if they knew what the estimate was on my car and about how long they expected it to take. I understood the employee to be saying that the car's estimated finishing time should be about two weeks from the day that I had dropped the car off. A few days later, I found out that my car had to be taken to the car dealership because there was some wiring that the dealership insisted on replacing instead of just repairing. This delayed my "promise time" by Wade's by what was hoped to only be a few days. This was unfortunate, but I knew it wasn't all Wade's fault since the dealership had it. By the 24th of the month (that makes three weeks total), I called Wade's at 9:30am and asked about the status of my car. The man that I had been speaking to in regards to my car laughed and said, "You wouldn't believe it, but we do have your car back." He went on to say that they would just need to do a few minor things, give it a good wash, and it would be good to go. He said he would call when it's ready. Later that day, after doing a ton of errands, I realized it had been 6 hours and I still hadn't heard back from Wade's. I knew that they closed at 5:30, so I went ahead and drove over to Wade's. When I got there, the lady in the front went to get the man I had been talking to on the phone (Aiden) and he came out with this weird smile. He asked, "When was our last conversation?" I told him "Around 9:30 this morning." Then he sarcastically said, "I believe in our last conversation I said that I would call you when the car is ready for pick-up." I was stunned that an employee would be so rude to a customer, especially when I said NOTHING that would have caused him to feel like he needed to be so abrupt and on the defense. I told him that I figured it was ready and I had forgotten about him saying he would call me. He said they still needed to take it down and wash it. I asked "About how long will that take?" He halfheartedly shrugged and mumbled "Maybe about 45 minutes?" So we left at 3:30 and came back at 4:30. The car was still not ready! What I don't understand is that when I called in the morning, Wade's already had my car back. How long does it take to wash a car? What were they doing all day?! So after waiting an additional 15 minutes, an employee comes in with my keys and tells Aiden that the left headlight was out. Why were they just now noticing this?? They gave the guy twenty bucks and Aiden turns to us and says that he was going to go down the street to get a new bulb to replace our burned-out light, as if they were doing us a favor...? Around 5:15, they finally had the car ready. We went out and scanned the outside of the car to see that it looked great, I signed the papers, then I walked out to get in the car. When I opened the door, the first thing we both noticed were nasty, greasy footprints and scuff marks ALL OVER both of our floor mats! I was so fed up with this company that I told my fiance' that I'd just buy new ones. Then as I was about to put my car in reverse, I glanced to the back seat and see another nasty splotch of grease on the floor of the back seat! I was not okay with this. I went back into this facility to tell the lady, she hollered for Aiden, then he came out and quickly went back in to page one of the guys in the back. He came to the front and Aiden told him to take the car and clean it up. I couldn't BELIEVE that they were about to let me leave with the car in this type of condition. Don't you think, as the manager, you would want to overview your work before giving it back to the customer? What was even worse was there was no sincere apology. He laughed about it and tried to make a joke by saying how the mechanics "do that so that you can see they were working hard." I'm sorry, but after reviewing a $6,500+ estimate on damages, I was hardly in the mood to laugh at such unprofessional work. At this point, it's 5:30, and their shop is about to close. They pull my car up, and I'm ready to hightail it out of there. We got the keys, and as I'm pulling out, I look down and see the gas light come on. They left my car with no gas! That just added insult to injury. The overall impression I got from Wade's was that they're going to get insurance references whether you like them or not, so they don't have to prove anything in getting your car back to you. They'll get their money and they'll take as long as they want working on your car. What if I hadn't gone in that day? He supposedly promised it would be done by that day, but if I hadn't come in, would it have been done? Who knows. One thing I do know: from now on, I'm going elsewhere. I only gave it two stars instead of one because the body work is nice. That's it.

When I was rear-ended a few months ago, the entire frame of my car was slightly crunched, the rear…read morecorner was smashed in the trunk and back door wouldn't open. Wade's was recommended to me by my boss, and they were extremely professional and thorough the whole way through! They told me exactly what kind of repairs to expect, got the work done in a timely manner, and were completely honest about what was needed. When I picked my car up, it looked as good as new, and I never had to send anything to the insurance company following repairs. I would definitely recommend them to a friend!

I was very pleased with the work they performed on my 2006 Chrysler PT Cruiser convertible. It's…read morebeen 5 years since they repainted it and did bodywork. They told me it would look like new when finished. It still looks like a new paint job today 5 years later! I'm taking my truck there soon for the same great job.

Left front corner of my car was crumpled and they returned it to me like new. Superb workmanship,…read morereally appreciated the level of service.

Great service and honest work . AC gave up on a Friday afternoon and most places were happy to ask…read moreme to wait till the following week to get it worked on, a routine response from dealer service shops. They checked out vehicle that evening, troubleshooting was spot on. They fixed the issue at very reasonable cost and I'm thankful I found this place (thru Yelp actually) - awesome team , highly recommend , your vehicle will be in good hands ! 5

Cranks but want Start: Great work!...as Always for over 8…read moreYears now. Thanx Bud for getting my 22 Buick back on the Road. And as always, no one can beat your prices.

Its not often you drive in to a garage and tow your vehicle out and its not often that i give a bad…read morereview. I don't know if this service was good at some time, but my experience was not. I went in to fix my car Air Conditioner originally with some parts that i had bough. . They fixed it and added some other amounts because they said they found other issues. I paid up but thought they should have called me first to go over the other issues, and drove out , but on leaving the garage, the shift gear wasn't engaging properly, so i went back. I asked them to take a look at the shift gear, give me a quote so i would know a firm price. They kept the car in the garage all day and the next day. I then called them back to ask for the quote . The lady at the front desk gave me a price but i wasn't sure and wanted to speak with the mechanic . When i did, he was giving me a different narrative, said the price they gave me was ball park and not sure if they may find something else, because they hadn't actually diagnosed the issue and wouldn't know until they took it apart so all i had was actually a ball park figure which could change depending on what they found when doing the repair. Since i had an experience with being given one price and being charged more for the AC, I decided i couldn't take the chance since they had the car for over a day and wouldn't commit to a firm price so i felt they were likely to charge me differently if i went ahead with them, so I decided to tow it home and consider what to do with the car. I called them latter in the day (friday) to let them know i was towing the vehicle but no one picked up the phone. I called on Saturday, same thing. I called them on Monday and got the front desk and told them i was sending the towing vehicle. But to my suprise, the towing vehicle guy called me on the way and said they were refusing to release the vehicle! claiming i owed them service charges? I called them back wondered what it was about since they told me they hadn't diagnosed the car but only suspected it was the clutch and gave me only a ball park figure. I was upset and asked how much was the charges and the lady said they would call me back as the mechanic wasn't around. I called them back time and again as the tow vehicle was already on the way and finally i got a price. reluctantly offered to pay by credit card over the phone. They refused and insisted i had to come in person or pay by cash app. Luckily the Tow truck driver offered to pay in person with his credit card and i reimbursed him. So i wouldn't recommend this company because of hidden charges and not being upfront

Mike is my hero! I came in with a ram 3500 drag link bar that should have been toast. Mike got it…read moreloose and saved me a ton from what the dealership would have charged. They handled it immediately and I will definitely come here again.

This was not the way we thought it would, you look at anyone with the name Napa name would be more…read moreon their game. The truck is a company truck, and it's not moved much and it's old, but we took it to them about a power steering leak, 3 times for the same reason and it still has a leak, I can't make this up just really disappointed because we have to find a shop to look at it again for the same issue. SMH

These guys are great. Don't try to oversell you. Pricing is not bad. Middle of the road. Bob is my…read morefavorite service writer.

I had minor body work done on my Audi Q5. Ryan kept me up speed on the progress of my repair and…read moreApril & Dustin were great and professional as I was checking out. It was a welcome surprise for my car to be fully detailed as I was not expecting this with the minor repair work I had done. Would def recommend these folks for your vehicle repair needs.

Horrible at best. This is the worst place ever to take your car. They were supposed to tell me…read moresomething today and I didn't hear anything from them. They keep delaying me.

A resounding THANK YOU to Keith and his amazing staff at X-pert Auto Care!…read more After the dealership quoted me a ridiculously high price for something as simple as topping off the fluids in my Kia K5, I called X-pert Auto Care for a second opinion. I'm so glad I did! Keith immediately let me know that the dealership's prices were extremely inflated and told me that if I could get there by closing, he would take care of it. And take care of it he did! When I asked how much I owed him, I was completely surprised when he said, "No charge." Keith, after the day I was having, your kindness, honesty, and generosity meant more than you know. You truly restored my faith in the goodness and integrity of people. Thank you again, Keith! You've definitely earned a loyal customer and a 5-star review!

Keith was great and helped work with me price wise to get work done to my vehicle when I was in a…read morebind. I definitely recommend this place.

I came into this place for an oil change and he told me to come the next day and he will get me in…read moreand out. I arrived at 9:05 am and by 9:40 I was on my way home. He was so incredibly nice and didn't speak to me like I was stupid. If you are in the area, go to him for your service, it was really worth the drive out there.

Single owner that does everything. But you tell he's getting tired and recently missed a few…read morethings. I gave him a list of items that needed to be done. He told me it was done, the 2 days I'm back with more problems. I'm sad that things are falling off. I know my way around a car and I just don't have the time to spend on simple maintenance. But now, I have check to see if the work was done. He charges fare prices but I'm have to check the work now.