My husband and I went here to get new phones. I haven't got a new phone in about 6 years so I was…read moredue. Jackie helped us out and I have to say it was a fantastic experience. We were immediately helped upon walking in the door. Jackie had our account up in seconds and knew exactly the steps needed to be done. We picked out our new phones and got the transfer process working quickly. We waited around until our key apps were all working. Husband had an issue when we got home with syncing up his Apple Watch. Note to self, unsync watch before getting new phone. He went back the next day to get it resolved. Jackie was great. I love my new phone. And, we got a couple of new pink umbrellas on our way out.

This review is in regards to this specific location as well as customer service via chat and phone…read morethrough the T-Mobile app. In November 2025 my Apple Watch broke. After spending six-ish hours chatting with multiple customer service reps (had to chat multiple times bc the first representative misquoted me and that was a whole issue) and two hours in store in order to get a new watch. Fast forward to now (May 2026) I actually look at the details of my bill for this month, and I've been paying for two watch lines since November even though I only have one active watch and watch line. Customer service via the app also told me last month I would receive a $60 credit to my account for the many ongoing issues I've been having (spent 12hrs between customer support and in store help to upgrade my phone a couple months ago. I suppose I should check and make sure I'm not paying for an extra line for that, too) and have yet to receive that credit as well. Customer service reps said they cannot refund/credit me the full amount of: -Old watch line that shouldn't be active: $26 + tax/mo for six months ($156 + tax) -$60 credit from last month Total: $216 + tax. Been with this company since 2008, and as soon as my newest phone is paid off I will be leaving. If you don't enjoy crappy service, having to spend 2hrs+ with customer service to rectify issues just to have to spend another 2hrs to call them back because they didn't fix the issue the first time, and a lot of "oh sorry, the previous representative misspoke", TAKE YOUR MONEY ELSEWHERE.

Poor service, poor customer support, poor company!!! They will steal money anyway they can! We…read morecancelled service and they charged us another month, tried to get a refund and they refused. If you send the equipment back make sure you keep the tracking number or they will screw you. Lucky we did!! Do not use we had them for 29 years not by choice and 29 years of headaches!!!

I Just canceled my Frontier internet account on the phone. Service has always been spotty 4+ yrs…read more and I was told there would be a $50 shipping and refurbishing charge. This charge/ fee was not on my original contract. This is something they don't tell you when you sign up. I was not offered a alternative as far as returning their equipment. Sounds excessive as a router / modem cost the same as their fee. Just unfair charge since the first time I've heard of this charge was upon canceling. So many different numbers listed i guess to make it as hard as possible. 800 921 8101

Walked in needing to add a line to my plan and after explaining why I honestly didn't need to ask…read morefor anything else. I wish I would've caught the amazing employees name but she was outstanding. Added my line. We got to keep the phone that has so much sentimental value and that right there is priceless. Hands down the best customer experience I've ever had. Thank you t mobile. Thank you Apple valley staff!

From the owner: Visit the T-Mobile store in Apple Valley and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 7875 150th St W can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Cbeyond is the worst phone company for small business EVER! They are great at making the sale but…read moreafter that its a total con job. I tried to get out of my contract because I needed a more robust system - they refused saying, "If we let all of our unhappy customers out of their contracts, we wouldn't have any business." Seriously! So then they talk me into a new system that's supposed to solve my issues - and it's supposed to cost me $100 less per month - but of course that isn't true either. It actually costs $100 more per month - AND I had to buy new phones and pay installation fees AND they even charged me an early termination fee for the old system!!! But they got a new 3 year contract out of me by doing that (which I asked them to waive - they said sure - but my agreement still says 3 years). I'm telling you - DO NOT do business with CBeyond. I won't even rate them 1 star. I feel that they have been completely dishonest in their dealing with me and unfortunately I'm stuck with them for three more long years. A bunch of con artists...

The staff....Rez and Angelo...were very helpful at resolving an issue I had spent 2+ hours at on…read morethe phone without results. Highly recommend this T-Mobile location!

The manager of this store was absolutely amazing!!! I forgot her name but she was really truly…read moregreat. I entered this same store about 1-2 years ago and the customer service at that time was not good. This time flipping amazeballs, she was so patient and so accommodating. I will most definitely make this store my go to for all my T-Mobile wants!!!