Worked with Raevon and Katrina. Consistently a bad experience here. I was swindled into buying a…read morenew phone without the active ATT promotion offered. They refused to address or fix and said I had to call customer service myself. Also had to call ATT after new phone ordered due to issues caused by ATT store rep.

From the owner: AT&T, serving over 81 million wireless customersread more

Fastest,efficient,supportive staff around…read more We needed a new phone and we were in and out around 20 minutes. The stuff is knowledgeable and we ended up increasing our plan, which only cost five dollars more than we get more hotspot and quicker upgrades! Overall, the experience was super smooth and I was very impressed on how easy everything was

Terrible customer service. The employee Abraham was rude and dismissive and told me to come back…read morefor Black Friday since he didn't know prices. I explained I was interested in the IPhone Pro and the Samsung note 10. The employee then said he didn't care if I bought it. I was frustrated and walked out of the store and the employee said "whatever". I called back and asked for a manager and the employee Abraham said he was the manager. I then specified I know he's not the manager I would like to speak to the store manager. I was then hung up on. Upon returning to the store since I had called front the parking lot the employee was surprised. The manager Oscar hid in back and talked to me after waiting for 10 minutes. He said his employee wasn't a manager and then told me his employee had hung the phone up and he was going to try to call me back. Sub par service from a subpar store. I hope cooperate addresses the issue, I'm planning on switching to T-Mobile at the end of the month. I've added a picture of Abraham the low level employee who claims to be a manager. (4:04 pm since Verizon stores record their calls) minutes after posting the review store manager Oscar called me using personal info that was somehow saved asking me to take down the review. I told him not to contact me further unless he is a regional/district manager.

Great store!! The staff is awesome and very knowledgeable, they can help navigate the deals that…read moreare offered.

I honestly don't think our experience could have gone worse. What should have been straightforward…read moretransfer of our existing lines to Verizon turned to a saga that has stretched into 6 weeks and involved hours of my life working with customer service to figure out. The latest issue is that the salesperson, perhaps mistakenly or perhaps dishonestly, told us we'd get a $200 credit per line we transferred, and I'd just have to call Verizon customer service to apply the credit. Lo and behold, I called today to have the credit applied and they have no record of any credit and no way to help me. Their suggestion was that I return to the store and ask the salesperson to straighten it out, which, given the previous 6 weeks of issues, feels cruel and unusual.

I never write reviews but we were referred to this store because they specialize in fixing iPads,…read moredamage caused by 11 year old boys. Danny was stellar in both customer service and ultimately fixing the issue! Bravo Danny, our son Leo thanks you!!

Cory replaced my wife's battery on a phone that's requires lifting the screen. He avoided cracking…read morethe screen which I heard was a possibility. Saved me $150. I went back later when my power cord would no longer plug into the USB port. For no charge, Nathaniel was able to clean the port on the spot for no charge. Totally impressed with their work. Keeping me from getting a new phone.

I had a fantastic experience at the phone repair store. The staff was incredibly knowledgeable and…read morehelpful, explaining the issue with my phone clearly and offering various repair options. The repair was completed quickly

From the owner: Buy, Sell, Trade & Repair Smart Devices & Game Consoles…read more Sometimes all it takes is the right technician to make your device feel like new again. We specialize in professional repair services for smartphones, tablets, and gaming consoles including PlayStation and Xbox systems. Our services include: iPhone and Android repair PS5, Xbox, and gaming console repair HDMI port replacement Overheating and power issues No display or no signal repair Controller connectivity issues Software and system error fixes Screen replacement and glass repair, including curved-edge models Water damage repair Micro-soldering and motherboard repair Factory unlocking services Account removal assistance Battery replacement and charging port repair Diagnostic services for phones, tablets, and consoles We take pride in providing fast turnaround times, affordable pricing, and high-quality repairs performed by certified technicians. Whether your phone has a shattered screen or your PS5/Xbox is not turning on, our experienced technicians are here to help. Customer satisfaction is our priority, and we’re always happy to offer price matching whenever possible.

Friendly staff, efficient and the service sells itself!!…read more We encountered an error on our bill. Initially, I attempted to contact customer service, but the experience was terrible . Consequently, I decided to visit a physical store. Upon explaining the issue, they took the necessary steps to resolve it. Although it took approximately 45 minutes, this was an expected delay. The most significant outcome was the resolution of the problem. Subsequently, I discovered that my internet service is bundled, and I am eligible for additional savings. Overall, I would go back to this store!

Prolonged wait, very difficult to get help in a timely manner. Hard to keep Verizon when phone…read morecustomer service is so poor and in person help is so time consuming. Verizon, in general, (not just this store) needs to prioritize customer service.

My experience could not have been better. I came at opening time to get my iPhone battery replaced…read more I got taken care of immediately, and the job was completed within 45 minutes. The phone works fine now. There's a spacious waiting area with armchairs, free WiFi, and a space where kids can play. What more could we ask for?

This place is fantastic. I've checked with the other phone repair places in the area and this one…read moreis the most competitive price wise and they are super fast. Great service and Scott and Ryan are FANTASTIC!! Scott is super willing to explain any repairs needed and any repairs they recommend. Never put money into something that you don't know why. Scott is super helpful with this. I do have IT knowledge and all that they were recommending was right on track. It's so hard to find honest repair places it feels like. I have worked with these people for years and they are my go to. The inside of their store is clean and smells good. It is wheelchair accessible, has seating, TV, and drinks. They also sell computers and those are pretty well priced too and pretty new which come with a 90 day warranty. I have bought a (few) laptops from them and they are flawless. Older business laptops so they have the nicer features and faster performance with great build quality. All around great place and I highly recommend. Btw, something else I saw in a review about this place regarding them "paying for 5-Star reviews with store credit": They offer you 10 dollars of in store credit for accessories if you would leave a review based on how your experience was. That, at least for me, has been the experience every time. They don't ask for 5-Stars but rather reviews so they (and other people) can know how they are doing. Just thought I would address that because saying they are paying for 5-star reviews is false.

We went to this store to see what AT&T could offer us on cellular service because we were tired of…read morebeing ripped off by our current provider. And employee, (who's name starts with A and ends in I), told us our current phones would get us a $1,000 trade in credit which would cover the cost of our new phones. We weren't really looking for new phones, but if that was the deal, why not? He said if we waited a few months, the values would drop and we wouldn't get as much for them, so it was better to do it sooner rather than later. According to "A", we'd have "brand new phones at no cost and our monthly bill would go down." So a few days later we went to the store to get everything in motion. We made sure we dealt with A since he was the one who gave us all the information and knew what we needed. As we start to get into the deal, suddenly we owe a $1,200 deposit for the 3 phones. How does a $1,200 deposit equal a "free" phone? At first we're told it was because of our credit, which he didn't take any of the necessary information to run a credit check with. And we have excellent credit scores, so that's not the case. He says we'll get our deposit on the phones back through a "credit" on our bill of $11.11 a month per phone over the span of the 3 year contract, which makes our phones "free". But they're not "free" if we pay $1,200 up front. This is where another employee (who claimed to be the manager) joined in the conversation, uninvited by the way. He stated "free" is just the word they use to get customers to agree to the deal "because people will jump on that" and that the phones are never really free and all providers do the same thing. His exact words were "It's the same game, just different players." While this was the deal we got from Verizon several years ago, it was disclosed up front. This was not the case at AT&T. And the manager refused to admit this was a deliberately misleading sales tactic and tried to argue with us like we had never done this before. We asked "A" how come he didn't disclose this and he said "You didn't ask." We went off the information he gave us, we trusted he was being forthcoming. He wasn't. He then told us "I'm not helping you anymore because I'm leaving this company anyway." The final straw was when the manager said "Y'all can just dip." The level of dishonesty and unprofessionalism by the employees at this store is absolutely absurd. They deliberately lie to you then say that it's not a dishonest practice because "everybody does it". Nobody does it as deceitfully as these guys do. The alleged manager at this store is unprofessional, deceptive, and disrespectful to customers. He continually talked over us, raising his voice several times. Stay away from this store unless you like getting lied to, ripped off and treated like garbage. AT&T needs to clean house at this store because they'll continue to lose business from these practices. I wouldn't trust those employees to clean up after the animals at the circus, much less run a store.

Alex was very kind, patient and efficient today when I came in. Great customer service!!read more

DO NOT GO HERE!!! Beware! They are scammers. My husband brought his iPhone to get his screen…read morerepaired, the phone still worked, powered on, everything worked.. he came back and the phone wasn't turning on even after they tried charging it for an hour! Next thing you know they are saying it's a faulty screen and they need to put a different one on so they do that once again the phone does not turn on Then they offer him a different phone .. he says no I want the phone that I brought to you guys that was working. All it has was a small crack in the screen. They argued with him, tried fixing it for three hours. He ended up having to call the police to get his phone back. These people are not professional professionals and they do not know what they are doing. Do not go here!

The claim it will only take 45 minutes to an hour to fix your phone. The reality is it's over a 2…read morehour wait and they take your phone somewhere else to be fixed so it's not even in the store if you wanna cancel the repair.