Worst service I've had in my life. Stay clear if possible. Apparently the township won't allow…read moreother providers in the area. Someone's getting paid to restrict the competition.

Horrible. Stay clear if possible. Service is bad, gets choppy, goes out, ..ondemand is never…read moreupdated, the Infor for shows and movies usually is something like this : ' cops chase kids', or 'movie about the book'.. Gee thanks. Also it takes about 10 seconds for the screen to come on every time you change channels. They advertise high speed internet but trust me it's seems like you are using dial up. .. And don't try to call customer service. Ever. Every time you call no matter the day or time be prepared to wait at least half an hour for someone to answer ( not exaggerating), plus 99% of the time they are rude and all they do to try and help you is have you reset your box/ router. Thanks, I tried that 5 times already how about you stop ripping people off. We pay 200$ a month and there is always a problem, but you are stuck bc there's no other provider in the area. I forgot to mention that the guy they sent out did a crappy job of putting the cables in and drilling holes. You also can't even close the plastic box around the cables outside because they don't fit in there so they have just sit out in the weather. That's how much they tick me off. There's more but I think you get the point.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

I transferred over from Adams Cable. The installment team…read moreand people who set up everything were very professional respectful polite and understanding especially when it came to billing as the billing dates were different from one company to another which can cause as it caused me to be late on a payment.. I was told if I made a certain amount of the payment I would not be in shut off notice. When I call today to confirm I would pay my bill before the 1st or just on the 1st and then catch up with it they said this time it was too late the woman got belligerent and told me I had to pay late fees on a bill from January when they do not start charging late fees until after February 22nd. Despite trying to explain this to her she could not understand what I was saying and it's forcing me now to once I pay them off to leave completely and find someone who has proper respectful competent and understanding staff who answer the phones and serve their customers.. Since I received it I've had to call them several times about poor reception freezing up of stations and until this day I cannot access my messages I am a senior with multiple hospital appointments I cannot verify because I cannot access my voice messages yet they get to be belligerent with me on the phone.. For the most part all the employees other than this one were excellent employees and I'll see how things go but as it seems now it looks like I'll be leaving after I pay them off probably a new service in March my recommendations is think before you take this service though they may have some good employees they are not willing to understand especially if you're transferring over from a company they acquired

Got transferred to customer service. Been waiting an hour. How is this customer service. Think they…read moremay have clocked out and just left me on hold.

Was TOLD my wife and I get free phones, and a tablet. First bill, says, I have to make 24 payments…read moreon phone and tablet. Received an outrages bill. Returning equipment, buyer's remorse, and have a few choice words for them

Select another T-Mobile location, or another provider altogether. It's that simple…read more on 4/22/20 my wife called the Pocono Commons location to make sure they had a NOTE 10 in stock because the day before I had lost my phone and needed a new one immediately. And before I drove the 40 minutes to get there (nearest location to me) I wanted to be sure my time wasn't going to be wasted. The woman working there confirmed they did indeed have the NOTE 10, but they did not have any S10's in stock. She was very specific. Perfect, I wanted a NOTE 10. Upon arrival I walked into an empty store with two clerks who were NOT wearing masks but then slipped them on as I entered. Not having a mask myself, they were quick to tell me I could not be in the store without one, (but somehow they could?). This is starting to feel a little weird. They had T-Mobile branded masks on, so I was a little surprised they didn't offer me one. I was soon to learn that they were really not capable of effective, smart responses to customer interactions and opportunities. I asked the not-so-friendly male clerk if they could just give me a price on the NOTE 10. He said I would have to have a mask. So I lifted my t-shirt over my mouth and nose and was summarily told that was unacceptable... without explanation. I asked how is this any different from a bandana? He said it was required that I have both hands free because I would need to sign something. (With both hands?). Things are getting stranger and more frustrating. I asked if I could stand at the door to talk. He stood inside at the door and proceeded to tell me, who was outside, that they'd have to log into my account in order to provide pricing for the NOTE 10, as if they don't know what the phone costs otherwise. Made no sense to me. I almost felt like they were going out of their way to dissuade a sale. So I was forced to go to the nearby Target, who said NOTHING about me not having a mask, where the best I could do was buy a t-shirt to fashion as a mask. So I did. I went back to the empty T-mobile store, where I am sure they put their masks back on as soon as I pulled up. I went to the counter and asked for pricing on the NOTE 10 from the woman standing there. Fortunately, the rude male was on the phone and I was being offered service from the female clerk. She's the one who had spoken to my wife earlier and confirmed they had the NOTE 10. She proceeded to take my ID and log into my account, then informs me they have no NOTE 10's in stock. Now I'm furious. I said "You couldn't have told me that BEFORE I went through all this nonsense with the face mask?!! You knew I was here for a NOTE 10 when I arrived the first time!." Just a smug look - no response. I stormed out and went down the street to Best Buy, and I suggest you do too. There, I bought a brand new UNLOCKED Note 10 PLUS, so I can now switch providers after that awful retail experience. That's 4 phone lines - including my business lines. At Best Buy I paid a competitive price and chose the insurance option. I don't know what the cost would have been at the Pocono Commons T-Mobile location, because despite having my account open they still couldn't/didn't give me a price. The bottom line is that this rude man and clueless, uniformed woman working in an empty retail location should be taught and trained to value the few customers who walk through the door, and make sure they don't mistreat them, mislead them or waste their time. Because, like me, good customers will quickly go to nearby competitors to spend their money and/or switch providers.

The best, and in my opinion, the only phone service provider around. The know-how and impeccabe…read moreservice that Telecom Contracting provides is truly unmatched. If you are a business in North/Central Jersey or Eastern Pennsylvania seeking installation or maintence on nearly any phone system, give them a call! They usually do free consultation. In this day and age, service is everything and Telecom Contracting has certainly perfected that. Keep up the good work!

From the owner: Business Telephone Systems - Consulting, Installation, Troubleshooting, Sales and Service…read more Phone and Computer Cabling - Installation, Troubleshooting and messy wiring clean-ups. Overhead Paging Systems - Install and Repair. Message-on-hold: Install and Repair. Phone System Questions? - We have the answers..!!