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    Metro by T-Mobile

    3.4 (15 reviews)
    Closed 10:00 am - 7:00 pm

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    Photo of Matt P.
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    2 years ago

    Closed down no longer there even though still posted as open on Google and Yelp. Don't wast your time driving there.

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    4 years ago

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    4 years ago

    Huge shout out to Mo who is always helpful. I highly recommend this store. They are straight forward and will go out of their way to help.

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    Customer Care

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    Photo of Val V.
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    8 years ago

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    Customer Care

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    6 years ago

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    6 years ago

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    Photo of Bill T.
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    11 years ago

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    8 years ago

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    Photo of Saada N.
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    10 years ago

    Really great service. Moe helped me out with a case I purchased from him last week. Definitely recommend coming here

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    Photo of Tom H.
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    14 years ago

    Came here to get my old man a new phone, and they tried to sell me a "smart" phone even though they see me with an iphone. Dumbass !

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    15 years ago

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    Photo of Sharon O.
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    11 years ago

    Helpful 1
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    8 years ago

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    13 years ago

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    Photo of Autumn M.
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    8 years ago

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    Ask the Community - Metro by T-Mobile

    Review Highlights - Metro by T-Mobile

    Because of Moe's excellent customer service skills, we ended up switching from our cell phone carrier and went with Metro.

    Mentioned in 5 reviews

    Read more highlights

    Frontier Internet

    Frontier Internet

    (24 reviews)

    Tou L. Ly was amazing! Finally, frontier ran new underground fiber for us out here off Grantline rd…read morean we are super stoked. Before fiber we had 9 mbps now we have 900 download speed an 700 upload speed (May have those switched) but Tou had to dig to the underground box where the boar operators installed the fiber an he pulled new fiber through our conduit (thank the lord we had existing conduit) he installed our new modem an got us set up! It was a hot day an he made it happen! We've had a lot of frontier guys out here but Tou was the best! Top notch service an made sure we were up an running on multiple devices. Can't say this enough, Thank you Tou!!!!

    I haven't even gotten to installation and already want out!!…read more 1. The reps that knock on your door to convert you are pushy AF. Young, rude and pushy. 2. We finally agreed and got scheduled for a tech to come install. 3. Between 1pm and 5pm they said. We Waited all day and the tech never showed up. We called customer service. Customer service said the tech attempted 3 times and nobody answered door. (My anxious ass was home all day with my door open with screen door. 0 knocks. ) He put us on hold and said he would find a tech to come out. Never returned from hold and phone just hangs up. We waited for a return call. None. 4. 30 mins later we called customer service again to ask to cancel, at this point. She refused to accept and kept trying to keep us on, mini threats of "I'll notify my supervisor ".... We said we just want to cancel (like 15 times). After 15 mins of back and forth she offers a $50 discount . We refused and firm we want to cancel. She finally put us on Hold , came back and said ok supervisor approved your cancellation. What a headache company.

    T-Mobile

    T-Mobile

    (48 reviews)

    $$$$

    This review is for the T-Mobile corporate store at 9308 Elk Grove Blvd, Suite 120, Elk Grove, CA…read more95624. I have been to this store several times in the past to look at phones. This is a corporate store which means that they have the ability to do things that a authorized retailer does not. I had a very large concern involving a phone I had to turn in to get credit on my new phone. Normally I would receive a shipping mailer for it, but as of the 25th day none had arrived. I was getting concerned so I went to this T-Mobile store and was greeted by several associates. I explained everything and they told me not to worry that they would resolve it by taking the phone there. Since it's a corporate store, they can do that and they gave me a receipt. What a relief as I was very worried about everything involving my old phone being returned to T-Mobile. The service was absolutely stellar and the associate I talked to could not have been more polite or helpful. We even went over my bill and he explained some features of my new Google Pixel Watch 4. The store is spotlessly clean and the display of the phones and other items are excellent. I have been a customer of T-Mobile for many years and honestly have never had any problems with service or the phones. A few older one star reviews make me wonder. I have walked into T-Mobile stores before when they were really, really busy and sometimes the wait is a little long. Normally when that occurs I just leave and come back later. I do feel sorry for those customers who experience the issues that occurred. However, in my dealings, I have never had that problem. One time I accidentally locked up my SIM card and after waiting a while the person at a T-Mobile authorized retailer unlocked it for me. I really like this T-Mobile store and their service and HIGHLY RECOMMEND them!

    It's always a significant amount of time to port phones. This time was no exception. We were…read morefortunate to have Jas as our customer support. He was patient and thorough in the process. Very kind and willing to go the extra distance to be certain everything was done correctly. I'm completely happy so far. Coverage is better than AT&T. Price drop was substantial. Wish we hadn't waited so long.

    O.C. Communications

    O.C. Communications

    (21 reviews)

    As of yesterday July 27, 2015, I had Comcast send a contractor from OCC to do an install. He was…read moreten minutes late, but called to inform me. Nice guy, but rushed by his Supervisor Gene, who kept calling him for other installs. Well, apparently someone who resided here prior to me didn't pay their bill. I mentioned to Jeff, the contractor that I have documentation to prove my (New tenancy), that needed to be submitted to Comcast. He declined it and did the install anyway. He said it wasn't needed, and once the install is done, it can't be turned off; he was incorrect. Today, July 28,2015, I have no Internet or cable. I called Comcast to get this rectified. They stated they needed proof which I submitted via Fax, to Deon, a representative in a billing department. She works for Comcast and stated she would have to "decide", if I can keep my account or not. I mentioned that when Comcast came to collect the money owed from the prior tenant, I told the tech take the equipment and I am new to the area. She ( Deon) apparently decided further inspection of my documents were needed and of course; No Cable as of yet!!! What a inconvenience and pain.Not to mention, bad business on Comcast part. She stated my area was HIGH RISK. WTF?? I wonder if they state that for Granite Bay or Roseville. ( Discrimination)!!! They are the ones are unworthy of MY BUSINESS.

    it's all bullshit , they don't train as well as the should !…read more Because of the lawsuit, they are becoming a different name ! ?

    Metro by T-Mobile - mobilephones - Updated September 2026

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