Cancel

    Open app

    Search

    Metro by T-Mobile

    3.2 (5 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

    Metro by T-Mobile Photos

    From this Business

    Recommended Reviews - Metro by T-Mobile

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    The managers helped us and we're very nice. They have us a good deal and helped fix our issues. Thank you.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Business owner information

    Photo of Customer Care

    Customer Care

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Metro by T-Mobile

    Julian's Electric & Digital

    Julian's Electric & Digital

    4.9
    (72 reviews)

    I found Julian through Yelp. His reviews sounded like exactly what I was looking for; experience…read morewith WiFi connectivity issues and also an electrician. We had a couple of conversations to clarify what was going on. I wasn't ready to execute the best but more costly option to fix the issue, so he recommended an extender. I couldn't get it to work, so he ended up coming to check it out and get it working. Julian is friendly and easy to work with, and I will hire him for future electrical work.

    I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

    T-Mobile

    T-Mobile

    3.3
    (62 reviews)
    $$

    This location can use better staff. No sense of urgency or care. Never been declined service but…read moreafter not being attended for 15 mins this guy Brandon gave me a hard time, crazy attitude problem. I never write bad reviews but this interaction did not sit well with me, it was clear that they did not want to help or wait for me before closing. This location needs people that are happy and want to work/help others!

    The worst experience I've ever had with a company. and their local store. We've been loyal T-Mobile…read morecustomers for over 10 years, but I was charged for a SIM card and service that was immediately canceled in-store because the SIM card was incompatible with my phone. Despite the cancellation, and proof of cancellation. I later received a $117.37 bill from a collection agency. When I contacted T-Mobile customer support, they referred me to the Davis store where the purchase was made. The Davis store then directed me to the Woodland location, but they were not willing to help resolve the issue. I drove to Woodland, they told me that the Davis store needs to take care of this, and called the Davis store themselves- again, the Davis store was not willing to help, they told us there is currently no manager and they can't help. I called T-Mobile's help line again to ask if I could receive a credit if I paid the collection agency. The representative acknowledged that none of this was my fault, but still said they couldn't do anything to resolve the issue. "That it was out of their hand now!" I have a receipt for the cancelled SIM card order. I believe this is unethical, irresponsible customer treatment by the Davis store, T-Mobile, and possibly illegal.

    T-Mobile

    T-Mobile

    3.0
    (72 reviews)
    $$

    VANITY!!! She was absolutely amazing. I took my mom to get her upgraded from an iPhone 8. I finally…read moretalked her into upgrading her phone. Given I need 3 phones asap I budgeted for the 15 so we knew what we wanted. We were checked in and told there would be a wait. We were prepared to be patient but almost immediately we were called over. Here is where we were fortunate to meet Vanity. We told her what we wanted, she tried to get us to think about the size difference of the phone but wasn't pushy about it. She did let us know about the restock fee if we returned it. We should have listened to her. My mom had the phone all of one evening and struggled with the size. So back to the store we went this week. My mom had called to be sure Vanity was there and she remembered us. She was under the weather and apologized that she wasn't herself *she was only slightly less wonderful. She took us right away. *there was no one waiting She politely reminded us of the restock fee, which while any restock fee sucks, I knew I was paying it before going in. I knew this because she was so thorough the first time. While she wasn't feeling well she was still just as thorough with us the second time around. And this time my mom was completely happy with the purchase. As a manager, I know how hard it is to find an ace. You have one. Vanity is incredibly knowledgeable about all things T-Mobile. She has impeccable customer service skills offers value and benefits while listening to need and meeting them. Not to mention, she is compassionate in her interactions and personable. Vanity a rare find and I will be recommending her to anyone I know or meet with any cell phone need in both my professional and personal life. I will be back for my phone upgrade and have her card so I know she'll be there, she is just that easy to work with. Thank you Vanity, you made me but more importantly my mom very happy. To her managers. Please recognize her, if you don't I may just plot on stealing her. I'd hire her in a heartbeat!!! lol

    I had a really positive experience at the T-Mobile store thanks to Christian. I came in to pay my…read morefinal bill and get help with unlocking two iPhones. While the phones ultimately couldn't be unlocked at that time, Christian took the time to clearly explain the situation, walk me through my options, and give me helpful insight on what steps I could take next. What really stood out was his patience and genuine willingness to help. Even though the store was very busy with many customers waiting, he never rushed me and made sure I understood everything. I truly felt like he cared about helping me, not just getting me in and out. Thank you, Christian, for the great customer service!

    Metro by T-Mobile - mobilephones - Updated July 2026

    Loading...
    Loading...
    Loading...