Worst customer service experience. Occasionally you get an experienced professional but they have them working at the cancellations end so that they can problem solve. The trick is to have them in the front end so you don't need to get to that point, it's like one hand doesn't know what the other hand is doing. Terrible business model. A complete sh- show read more

They charge a 50 dollar restocking fee for thier equipment return and refuse to prorate your final bill. I have NEVER had such a terrible experience when trying to disconnect service. I would not Frontier to anyone ever. What a ripoff. read more

3 business days to get an eero replacement and no compensation whatsoever during the wait.

Mother hasn't had phone service for three days. A technician was supposed to come out on 9/9/2024, and it's now 5:55PM and no technician yet. i call the customer service and was told that there was no way to communicate with the technician. I asked to speak with a supervisor and wasn't granted this request but given the name of Gary Roberts. The representative said his name was John but hesitated when asked his last initial (probably made up) which was A. He said they were both located offshore. My mother is a senior in her late eighties and her life support is hooked up through the phone system. We have not been able to contact her since 9/6/2024. We have to call her on her cellphone. Going on 6PM and technician is a no show. read more

Beware! frontier charges a $50 restocking fee when you return their modem. They do not tell you this we hen you sign up for their service. It took them 4 days to start phone service. I was without service for 4 days! I do not recommend! read more

Nov. 8th, 8 days and counting. We now have fiber optics but no phone. We have made phone calls since Nov. 8th but no return calls. It's winter, we are seniors, what does it take to get anyone to call. read more

Frontier Internet - This is what happened when Frontier tried to run fiber optics. - Telecommunications Near Me

This last week of August, I have contacted frontier three times to come out and clean up the mess they left in my yard from hooking somebody up with Internet. The box happens to be in my yard. I originally called Tuesday to set up the appointment. Wednesday they didn't show up. Called Wednesday night they gave an excuse of the wrong address. Have an appointment for Thursday. They did not show up. Called and their excuse was the technician said he can't move the box. I didn't ask for the box to be moved. I asked for them to come out and clean up the mess of wires and open face utility box. Set up appointment for Friday. They never showed up on Friday. Very tired of calling them with their excuses and poor customer service. All I want is for them to come out and clean up their mess that's it. One of my friends has frontier and says their customer service is terrible and it took her five times to get a technician to come out and actually fix their equipment. I'm very glad I am not their customer, but unfortunate that their equipment happens to land on my property. You think they would come out because I made it very clear that it's a tripping hazard and also there are exposed wires. read more

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Worst service slowest internet. Do not believe the advertisement. Look at all the other one star reviews.

Absolutely awful service. Sat here for an appointment and they never showed up!! Have called multiple times no one at this place knows what the heck is going on. Third party contractors involved who also are not in the communications loop. read more

Absolutely the most problematic company on Earth. If you want shoddy service, this is the company for you. I put one star only because it wouldn't post the review without picking one. read more

Sadly some of the worse customer service I have ever had to deal with. My 80 year old mother moved in with me and needed to cancel her service. We called immediately and were told it would be done. Following month, new bill, cancellation had not been done. Called back, explained the person we spoke with missed the final step to cancel, but it would be cancelled now. Nope. Called back again, having to explain this story for the 5th time since you get transferred repeatedly. Was promised credits that would take care of the bogus charges AND the cancellation will finally happen. Still....nope. So after watching my poor mother receive "late" notices for a service she didn't have nor need and they almost cry about it, I paid the charges that she DID NOT incur in hopes that's it would finally be over. 5 months later now, I will see what the next bill reflects. Also no corporate number or option to address or file complaints. Just beyond frustrating and draining. The worst. read more

Worst internet support possible! If you have an option run to any other company. They know I have frequent ( avg 2-3 an hour some days) disconnects caused somewhere between house and main trunk line at pole, but never gix it saying they can't fix intermittent because they have to be there at the time it disconnects which is too hard to do. They offer no solution read more

Confusion from DAY ONE! Only cable company in our area at the time, so kinda forced to have FRONTIER. I don't know who is in charge of the chaos but it's super disconnected throughout the organization. It's just frustrating on all levels from order inception to installation to repairs and finally final billing. It seems like they're run by four different people who do not talk to each other at all. read more

I only wish there were options where I live. Frontier must be the worst Internet providing company in North America. Their service always drops and when you call you get connected to the Philippines and the local service company never shows up for appointments either on time or not at all that's my experience so I really recommend if you possibly can get, any other Internet service avoid this company. These guys should really go out of business. They are that bad. read more

I've been stuck with Frontier for years now because I have little to no options where I live. I've only seen the company grow more expensive with worsening quality. Terrible service for what you pay for, unresponsive customer service, and unreliable network. My advice is to avoid Frontier if you're lucky enough to have other options. read more

when i had frontier it was less expensive, but way way way more trouble and infuriating. you cannot get a real human on the ohone in less than one hour. once you do,,, then you must jump thru all the hoops , to try to get your connection back. the equippment is vintage,, the help on the phone is out of this world. when i wanted to return my equippment,, i was given an address of the place where the trucks go,, and there is no customer door to return your( their) modem. please,,,, isnt lufe just hard enough?? think before you sign. these places seem to all be trained by,, the same company,, or left to teach themselves. when will we learn. read more

I will stay away. My connectivity is on and off for a month. I requested a technician and got an appointment schedule. No one came coz they said my request is fixed. Please stay away. Trust me read more

Absolute worst service ever!! Last month went to my statement and had a ZERO balance. This month's statement is doubled stating last months and this month's payment is due. What the hell!!! Also; super slow service that costs WAY too much. If I want to watch Apple TV we have to turn off the Wi-Fi on our phones just to get reception. That's so ridiculous!! read more

if I could give a sub zero rating, I would! I tried to upgrade service, add a DVR and an additional box which puts more money in the company's pockets and three times I had to call customer service to find out where the boxes were. Jessica, Tanya, and then Nathan today. Totally incompetent customer service that can't place, track, or fulfill my request. if this service wasn't for my 92 year old mom who doesn't adapt to change, I would cancel everything from Frontier! Now it will be close to a month from the first call to get a technician out! Unacceptable service for a company that has monopoly in this area. I will never recommend this company to anyone. and when I asked to speak to someone with more auth, Nathan said his support team are all like manager status! No way!!! where are the customer advocates that will keep their customers satisfied? Big Question!!!! read more

I've had Frontier for 18 months now (lack of options). By far the worst internet, and jnternet provider ever. I run speedtest.net at least once a week and the fastest download speed I've ever gotten was 7mb. What makes it even sadder is Xfinity's line stops just a quarter mile from my house. read more

Tou L. Ly was amazing! Finally, frontier ran new underground fiber for us out here off Grantline rd an we are super stoked. Before fiber we had 9 mbps now we have 900 download speed an 700 upload speed (May have those switched) but Tou had to dig to the underground box where the boar operators installed the fiber an he pulled new fiber through our conduit (thank the lord we had existing conduit) he installed our new modem an got us set up! It was a hot day an he made it happen! We've had a lot of frontier guys out here but Tou was the best! Top notch service an made sure we were up an running on multiple devices. Can't say this enough, Thank you Tou!!!! read more

Worst internet service I have ever had. I have to call once a month because my internet is constantly going out. If it wasn't the only internet line down my road, I would choose another company. At this point even DirecTV and their high prices are looking good. I advise not to go with Frontier. read more

I have had their service for as long as I've lived in my home. It is unreliable. I've worked from home...internet service was questionable from 8 to 12. After 12 no service. The very last straw was about 3 weeks ago. Internet service from 6 to 8 pm only. Called repair man came out and basically said there was nothing he could do. This was after I took off from work. Frontier can literally kiss my ... read more