Weirdos. I came in because I was having an issue with my phone and the people there won't even let me finish explaining my problem. Then they take my phone behind the counter to "fix" it, meanwhile another worker takes a picture of me. Horrible service, weirdos. read more

The service at metro is so awful, the Internet on my phone goes out to SOS, LTE, and to just BARS so often it's infuriating. I have gone into this store on Orangethorpe in Fullerton 3 times now and they claim to "fix it" and the issue still persists. The workers there are lazy and incapable and just try to get people out as quick as they can. They are LAZY it's just that simple read more

They used to at one time be amazing. They now have new ownership and are not trustworthy. I have been a customer for 15 years and I went to only purchase a phone because mine broke. I didn't need anything changed just a new phone and they completely changed my family plan and scammed me for money. I went back two days later and the manager had to refund me. I don't recommend this location anymore after 15 years of faithfully using this location. read more

Horrible customer service, 100% absolutely embarrassed for this store and them doing the blame game with 211. I highly suggest to not have phone services with Metro let alone with this store location specifically. read more

Went in with a certain amount of money I can spend on a phone, I was immediately greeted by Rehman, a sales associate, I asked what can get me the most bang for my buck, he let me know the specials they were having on phones and what would suit me best for what I use the phone for. Everything went nice and smooth. Lastly, I was thinking that I needed to go on Amazon for a protector and case, however, Mr. Rehman granted me a case and protector complimentary. That meant a lot to me. I will definitely recommend this Metro to those who are looking for a good deal, friendly and thorough service. read more

Everyone please avoid this location. The employees Azzio & Azzan keep scamming people. My mother went into the store and got scammed to buy a new phone because they stated they couldn't activate a discontinued phone even though their website clearly says any phones as long as they're unlocked. This is disappointing and sad for the company to do this. Corporate will be made aware of this terrifying situation. read more

What an amazing customer service team! Really friendly and knowledgeable. Shout out to Nasheed, he was really awesome!!!

Came here to get my daughter un upgrade from her old android, I asked how much it cost to get her an iPhone 12 and I was quoted $900, when there cost on the display said $629. I left because how was I being quoted $300 dollars more than what you are retailing the phone for, I went to another metro pcs store and was given a price of $479. Beware if you don't get what they want you to get they will up charge you! read more

Super nice crew here, even with my bring your own (android) device. Always polite and helpful

I have always had great experience with the techs! Siraj and Harenh are fabulous! They're patient and knowledgeable and kind and patient. Thank you!! read more

I needed a replacement for my phone which was still under warranty and Patsy helped us out. She was fantastic! I have kind of an obvious neurological handicap and she was so sensitive and nice about it. She even handed the new phone over to us with the screen brightness all the way down. I was very much impressed as this is invaluable to me. She helped us out with the new screen protector as well, because you know im the type of girl that will break my new phone before I make it out of the parking lot #fivestars #incredible read more

Metro by T-Mobile - Mobile Phones Near Me - Fullerton, California

They are so awesome at this store. By far the best. They always come thru. They treat everyone like royalty and the man person behind the counter can speak to anyone in their language. Impressive. read more

Javier was so knowledgeable and professional, not only did he hear what I was looki for in a phone and plan but he got me such a great deal.Thank you so much. read more

I always come to this place and find good people, today Jesse help me with my problem on my phone and besides that He was really pacient and teach me how to do some kind of things, He did great, cool guy and professional! Thank you so much! read more

I was working away from home. I needed to use the internet so I got a Hot Spot from Metropcs. I followed the metro person's instructions, but it DID NOT CONNECT. I called back three times and never was able to use it so I called to cancel it but they refused. Why, why, why should we put up with this when Figgers service is far superior. I am moving my five lines to Figgers read more

This service offers no customer service in store and the online and call center are incompetent, rude and unaccountable. I've spent over 4 months trying to get the ACP program applied to my account with no results. 20+ calls to call center, most resulting in them hanging up, 7 in store visits. They lie d and misled me always blaming someone or something else never attempting to resolve the problem. I would not recomend to anyone. read more

I was shocked at how expensive it was to buy a "free" iPhone 11 and 1 month of service. I was disappointed and irritated that all phones in stock at this store are made in China even though other stores and carriers have phones not made in China. I bought an iPhone 11 here last week after my old phone was stolen. I also signed up for the $60/month plan and ported my number from my previous carrier. Marvin was very courteous, professional, and patient especially considering my cranky 2-year-old son. However, I was very disappointed that the phone, activation, tax, and 1st month of service was so expensive, especially since the iPhone 11 was "free" because I ported my number from another carrier. Metro required me to pay for one month of insurance and a charger even though I did not want or need them. I paid $184.11 out the door. Ridiculous. I activated service with Metro before and it probably cost less than half of this. This store had only one iPhone 11 in stock, which was the one that I bought, and it was made in China. I was also considering the iPhone SE, Samsung Galaxy A23, and Nokia G400 but the only ones in stock at this store were made in China. I was extremely disappointed because I bought a iPhone SE from Boost Mobile around December 2022 or January 2023 and it was made in Vietnam. I bought a Samsung Galaxy A13 from Best Buy around January 2023 and it was made in Vietnam as well. I thought this store would have non-Chinese phones as a result but nope, they had only Chinese-made phones. I will be cancelling my Metro service after my one month is up. I will likely never switch back to Metro again. It would be cheaper just to buy an unlocked phone from Best Buy and service with a MVNO like Twigby, Mint, or Tello. Just some advice for this store: Please carry phones that are not made in China and be upfront about the extra required costs such as insurance and the charger. read more

Adriana, Evelyn, and Eunice were phenomenal reps. Professional, polite and helpful Was very grateful for their time and assistance. read more

Metro Pcs inexpensive thats where the 2 stars come from. Phone availability - poor service. If you don't have the phone don't display and people waste time, or if you want to keep it there to look fuller thats fine but PLEASE place something that says currently NOT avail. Associates - not so great. Out for their commission. Not enough knowledge for their product. Waiting time was LOoong wait. You asked questions about their service, you will get an attitude. Security guard was on the phone. No incentives whatsoever, it doesn't matter how many service you purchase. read more

I have always had an impressive experience at the orangethorpe and harbor location! Even through covid, they had a system to efficiently and safely help customers, and gave kept some of those systems like greeting and getting customers in a queue at the door! Streamlines everything perfectly! read more

The employees here were initially nice but quick to make accusations without basis. I don't think Metro should expect customers to know the history of the numbers that they have that is being ported in. Especailly if they have only had it for a month or so and are porting it in. They may accuse you of things to refuse to provide you the promotions they advertise. Would not come back here again. read more

I had to leave Sprint PCS because even though I had the 'unlimited' plan, my overage charges were CONSTANT. I heard about Metro from my cousin (shouts out to Vonnie Pooh, lol) and at first I was a little bougie about it. Thinking, wtf? Really? Some no name phone plan that will let me talk, text, and get internet for one price?! No way. Needless to say $45 a month looked TONS better than $350+ a month. Anyway, I bum rushed the store ready to snatch up everything in sight, in order to make my unlimited fantasies come true!! Okay, thats the pre-face. Have to tell you, I've never actually been to this store. I'm going to be speaking of the service in general. The phones are okay, they aren't as 'hi tech' as the 'real' (lol) cell phone companies, but wtf do you want ova hea!!!!! You are getting ALL YOU CAN TALK/TEXT/CELL SURF THE WEB for one flat rate price, AND the price doesn't keep adding up if you miss your payment date. They simply shut you down until you pay it, then you are as right as rain again. Thing is, the phones don't have all the bells and whistles and apps that others do, but i have found some pretty cool sites that allow me free ringtones, videos, wallpapers, and all Metro approved and on my touch screen goodie. I do miss the built in apps that OTHER phone plans have, but whateva....the phone STAYS glued to me. I wear it more than I wear clothes. LOL!!! Seriously though, it's just always with me. Anyway, the story leads up to this......sweet lover man, that is pretty much a portion of many if not all of my yelp reviews PISSED ME OFF to the highest point of pisstivity. I broke it off, cussed him out, and SET IT OFF. Lol. I really did. You should have been there. You would have loved it. It should have been made into a movie because my performance was phenomenal!!!!!! Lol. No, but after I performed said performance.....I phoned Metro Customer Service at about 2a.m., fired up like a friggin PROPANE BBQ pit that was SET ON FIRE lol, and going off. I wanted HIS phone cut off IMMEDIATELY (as it was under my name in my phone group) and they were so prompt, efficient, courteous, and thorough. The ex-sweet baby (btw ROT IN PIECES, LOSER!) lol, was shut down within five minutes flat. Metro ROCKS. Don't get me wrong, they could do ALOT of things better, and the stores are whateva.....just like ANY store you go to. But in general, the service is pretty decent for a FABULOUS price. Now....I'm single again, so LET'S GO HAVE SOME FUN!!!! ;) read more

I went to the AMC Fullerton and I was an hour early to my movie so I decided to go in to the Metro PCS store in the same shopping center to see if they had any bluetooth headsets. I walk in and the four employees are behind the counter chit chatting away. I don't mind that they're talking but the girl and guy were talking about how they would rather be out drinking than working on a Saturday night. I ask one of their employees to see their cheapest bluetooth headset since it will be rarely used. The employee shows me one that is $20 and says he suggests getting the one that's $40 because it's better quality. I pull out my phone to look at the reviews on Amazon and in a very condescending tone the employee asks "checking your bank account?" No asshole I'm looking at the reviews and actually found the $40 bluetooth headset for $10 on Amazon. Horrible customer service. read more

Briona helped us today -- she was excellent at explaining the different phones and helped setup a new one for us.

My sister needed a phone last minute have a grade promotion going on now and Samuel was very helpful and answer a questions

I went in for a new phone and I had Guillermo help me and he got me the best deal ever great promotions was very kind and polite explain everything thoroughly for me I felt so comfortable and felt like he was honest I was very happy and pleased with his service and very happy with my new phone thank you Guillermo. read more

It's ok to buy a phone here but don't bother with service and do not buy a case from here.

This place service is really bad and they don't explain well so we went to go talk to them and all they do is sorry instead of explaining why it happen like that read more

I received a text message recently stating that I had to upgrade my phone or risk service termination. I did some research over the legitimacy of this claim and found that the recent t-mobile merger with metro pcs is going to have A LOT of the older phone models permanently disconnected from their service after July 1, 2015. I checked online and discovered that my old LG Spirit was worth 99.99$ (hooray!) in trade in credit towards a new phone, so I wasn't too upset with the whole thing. I visited this metro pcs store because it was the closest corporate store to my house, and I'm sure glad that I did. I waited about an hour in line, but I expected some sort of wait, so I brought a book. What I didn't expect however was such excellent customer service! An employee who shall remain nameless, was exceptionally knowledgeable and friendly in the trade-in-credit field. Which I would assume might be considered complicated to some, seeing as how my receipt was about two feet long! By the end of my time with this employee after watching them work their magic, I had traded in my two year old LG Spirit for the new ZTE ZMAX (which the employee had previously put on reserve for me), a Bluetooth headset, a pair of headphones, a portable mini speaker, a 32GB Micro SD card, phone case + screen protector, and a portable battery pack, all for the grand total of $25. So if you're looking for a good deal and you're trading in your old phone, look no further, because it looks like this store is looking to get rid of old (and new) inventory. read more

I went to this location on 1/12/18, and had a very pleasant experience. Upon arrival, I was greeted by two different employees - Rosa ended up helping me out. I purchased a new phone & set up a new account. The transaction went very smoothly, she was very professional and helpful. I was in and out of there in less than 20 minutes. I have been to two other locations in Orange County, and I wasn't very happy with either of them, so I decided to give this location a try. I will be sticking with the Fullerton/Orangethorpe location should I have to return for any reason. Good job Rosa! read more

I recently visited this MetroPCS in Fullerton and was so amazed by their service!!! I went in with an issue with my phone and has no way to do anything on it. Justin was the one who had helped me and just awesome!! Solved all my problems and i ended up buying a new phone! I simple love everyrhing about it and it is efinitely thanks to Justin and the whole Fullerton staff! Awesome customer service!! read more

This one of the best Metro Locations. Went to switch my daughters phone to Metro and we were in and out everything completes in Record time. Knowledgeable people. Thank you read more

Once again I drag my ass back to this place. This time it's for another buddy who wanted to join Metro PCS. Unfortunately this is the only Metro PCS that had the most varieties when it comes to phone selection. This place is f*cking ghetto as ghetto can get.1. They have employees who likes to hang out in the back and refuses to help the many customers sitting and waiting to be helped. 2. The customers' representative is helping a customer while talking to his buddy that is on the phone about a party they are planning to go after work. 3. The "security guard" in the store is worthless he can't guard anything or even do anything if someone decides rob the store. 4. They have ghetto ass rap music bumping from their flat screen TVs. I am happy that I have AT&T as my phone carrier and not Metro "ghetto ass" PCS. read more

My Fiancé just bought a new Samsung 7 phone. From a very knowledgeable lady named Perla. She gave us so much information, He had his mind set on a Iphone. I told him to try the new latest phone. When the very sweet lady Perla start letting us know all the features, she is quite knowledgeable on the phone, she answered all our questions, we were both very satisfied for her help. I told her I will be next to purchase a new phone from her in a,couple of weeks. Thank you Metro Pcs for hiring this nice lady, who really gives Great Customer service. Bryant was also wonderful too. Thank you Perla for all your help. read more

I waited twenty minutes and still had no service there was only two customer service reps in the front yet I saw about five come in and out from the back. Do they work in this location or just hang out in the back and party. Get it together u lost a customer read more

I have to admit I was scared to go in this place because of all the bad reviews. I had to go in though, my phone was acting dumb but anyways I walk in the place im a girl so first thing I notice clean place security had really nice manners opening doors really impressed! Great customer service and they fixed my phone not like the other places I went to wich just looked at it and said they didnt know what was wrong with it and didnt help me. Thanks really appreciate all the help and amazing customer service!! read more

On Sunday the 29th of August I went to Metro PCS in Fullerton on Orangethorpe. My problem was we bought a phone less than a month ago and for some reason the phone would not accept a charge ,the battery was okay . Rosa and Edgar treated me with dignity and respect. It was like a visit to the ER the doctor and the nurse close my cut, and gave me stitches,) sent me on my way.... management should know that in my opinion Rosa and Edgar are the type of employees that MetroPCS needs to continue to operate successfully CORP#8006 Yours truly, Eddie Cleveland read more

I like this Location even more than the ones I have back home!! It's allot bigger than allot of the other ones I've been to and I couldn't have asked for a more better experience,... I literally walked In and walked out!!!! I was In a huge panic not paying my bill on time and having my phone disconnected In the middle of my one day trip to california but they made It all better :-) read more

Came here to switch a defective phone that Laura sold me at df wireless in Whittier on telegraph road. Fernando is very helpful and provides great customer service. Thank u read more

Terrible, Just terrible service. I will never return to this location ever again. I have used this location multiple times before but my last experience was too terrible and it was a 911 situation. I came to this location last Sunday in 911 mode , I have been here plenty of times so I know how the system works and I just trusted everything would go ok and I would not waste my time but oh no this day was a bad day. First off the security guard made a bad joke at the wrong timing, I know how to use the stupid machine to input my name and after I told him why I was there like it was any of his business he said that I came to the wrong place? Like ok I didn't laugh weirdo. I guess they make the security guard use the machine for you to input everything. Weird and annoying. Then the long ass wait..... Waiting...... Waiting.......No phone to use so very bored and annoyed... Watching the manager or supervisor just looking not doing anything when he can help move the wait faster by working or maybe apologizing the customers for waiting. Lazy lazy lazy. Then when my name finally gets called up I told the girl why I was there and told her I need a new phone and I told her which one. She goes to the back, Then I wait a good 15 min just so she can come out to say the phone I want is out of stock..... Hmmmm really why is there no sign anywhere saying that... I kindly tell her I have waited a long time and that I need a phone asap and that If there is any other phone in that price range available and she said no to try somewhere else. Keep on mind I have been seeing them sell phones for about an hour now.........I don't understand this service. I go to an independent store down the street and get the phone I want in 10 minutes!!!!!!!! VERY BAD TERRIBLE SERVICE. DO NOT WASTE YOUR TIME!!!!! read more