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Metro by T-Mobile

5.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

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3 years ago

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Ask the Community - Metro by T-Mobile

T-Mobile

T-Mobile

(32 reviews)

$$

Wilmington

I definitely want to give a huge shout out to All the reps here at this T Mobile shop. LUIS,…read moreNOAH,LORRAINE AND STEWART who did an amazing job getting into my old phone while it kept powering off during the reset. I cam in on a Monday to see if I could fix my phone which had gotten wet at the beach the day before but when greeted by Luis and everyone he guideded me through the best possible way to fix my phone by submitting a warranty exchange. I was gonna be without a phone for a few days but I had my watch to still make and receive calls/messages. He later also offered me a good deal on the new Galaxy S22 Ultra and how much trade in my phone had for credit. Before leaving the store that Monday I was able to build a good relationship with the whole staff. It was not till this last Thursday I finally was gonna get my new phone and Stewart was the one helping me. They all immediately recognized me and greeted me with a warm and appreciative feeling. I felt real bad for the long process my device which was gonna give Stewart a hard and long process but he took his time and remained patient and professional at all times. With a little extra guidance by his Mgr I was finally on my way out with my new device. This was a replacement for my galaxyS9+. I did say I was gonna come in next week for the S22 Ultra though. I have been going to several TMovile stores and I always give them lots of respect because they are the ones who have to deal with sometimes problematic customers that don't understand the amount of time it takes to solve troubleshooting issues. However this store definitely ranks Up There in my top 3. And a reason why I've been with Tmobile for 14 years. THANK YOU ALL for providing such amazing customer service. I really hope your upper management has great incentives for your great work. FYI, that place was busy and everyone was engaged with all customers!

Omg this location was good at one time but today the guy was helpful but the girl working right now…read morewith the guy when the store opened was pushy and rude! I asked a question in regards to the free blanket that was given out today through T-Mobile freebie. She didn't even wanna talk to me or deal with that. She just wanted to shove me out the door. The guy that was helping someone else goes. I'll show you no problem can you come over here so I went over there and she was like made a sound with her mouth like (smacking her lips and making a sound) girl I don't need to go here I choose to go here is what I wanted to say, but I was being nice and kind, but she needs to get retrained. I am definitely gonna be calling corporate and explaining that to them yes, the location of Avalon in the city of Wilmington she is very rude especially today 12 /9/ 2025. At 10:05 AM is when I was there.

Metro by T-Mobile - mobilephones - Updated June 2026

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