Had the battery replaced on my iphone 13 mini. Then had my…read morescreen replaced. since then I've had so many problems with the phone shutting off, the phone gets hot. The battery percentage is wildly going up and down and the phone CANNOT recognize the battery. I know I have warranty on the screen. But Ive had my phone checked there a few times, but was claimed nothing was found to be an issue. Which I believe is a flat out lie. Now there's new people there, and wants to charge me for diagnostics on the phone even after telling them about the situation. They never asked my name nor do they even want to look up the info. I've lost all my interest in cell phone repair stores... especially this one. Don't let these people "school" you since they have to have your "phones, tablets, laptops" to another lab for diagnostics to charge you enough you'd wish you just get a new phone. so here's my beginning experienc- Nice people, believable legit... and now- I don't trust them, faulty replacements, always a new customer even though there's past visits.

Stopped in today (9/13/24) to inquire about a battery replacement for my iPhone 12 Mini…read more Sam was very kind and professional. Also contemplated selling it and upgrading to something else. I decided to do the battery replacement. Well, during the battery replacement (at NO FAULT OF SAM'S), something happened with my phone, but my Face ID stopped working. He tried to do a few troubleshoots but couldn't fix that (we think it was from damage previously, but who knows...I never had issues with it, and I am NOT FAULTING SAM!). So, I decided to trade it in for the quote he gave me and got a new (used) iPhone. Sam is beyond professional. He was warm, welcoming, and very engaging. He made me feel like I was an old friend. I will be coming back in the future for all of my tech needs! Thanks, Sam! -Christopher C.

I live in Charlotte and it was so hard to find a decent and trustworthy place to get my Sprint Evo…read morecharging port fixed. Not even a sprint repair center could repair my phone. I was even referred from a sprint center to come into this store. And im glad i did. They were able to fix my phone in the same day. And saved me alot of money. Really good customer service.

Anthony is SO amazing! You can feel the passion behind the craft when speaking to him. He was not…read moreonly polite but also super super knowledgeable and informative. He did everything he could literally to make sure my experience there was great! After Anthony was able to work on my device I received it back and it had a a bit of trouble still, I called him back and he was more than happy to help me navigate and solve the issue. I brought it back to him and my phone feels new again (: this company will forever have my business and if something happens to your electronics, you should definitely try's this company with them! Thanks Anthony, you're truly the BEST! (:

No complaints. Very nice and professional. I would recommend this business to anyone.read more

The representative Luke was fantastic and and very knowledgeable and patient with me and my wife…read more If Luke doesn't have the answer to your questions, he will get you an answer. Great store with a large selection of phones and accessories for your phone. Old folks and young ones should visit this store. We were pleasantly surprised by our experience at the Northlake mall Consumer cellular store. Thank you for a great visit!

I'm a new customer at Consumer Cellular because of the service I received. Luke was so kind and…read morepatient as I asked about getting a landline. He explained everything so clearly to me, that I was confident about the purchases I made. Travis was ever present to lend a hand, if needed, and Chris was also available to talk about additional discounts and services. Another reason I became a new customer is that I know if I ever have a question or a concern, I will be able to get the support I need from this store. I could tell they were trained to be able to help elderly people like myself, who have a limited understanding about technology. Thank you.

Service is terrible, they do not value their customers and I was waiting in the store for an hour…read moreand sat on the phone waiting for a representative to assist me. Both the in store service and the online services are terrible and take forever. Would not recommend.

this store is amazing great customer they try their best even when there is a lot of traffic they…read morestill try to get everyone in a dn out of the store as fast as possible they are are very kind especially the young ones and the young man named hassan is a great employee he worked so hard to fix my phone and i greatly appreciate him and all the others too thank you for cricket wireless

First time customer and I'm without a doubt a fan after dealing with a high level of…read moreprofessionalism and expertise. I called initially to inquire about pricing and other details, the scheduler Michelle took her time answering every question I had. She was simply amazing; very professional, providing impeccable service. Bart Wesolowski and his side kid Randy stopped by the house for a TV & wall mount installation over the fire place. Bart is simply a rare professional, he explained everything in detail & worked with precision and speed. The installation was not done until he was satisfied with absolutely every single detail. I witnessed how he measured every inch of distance between the tv and sound bar. He adjusted and balanced the sound to perfection. Even after finishing the job, he was not 100% satisfied with his own work, so he took the 82" tv down and adjusted the entire set up again until he decided it was 100% perfect. I was watching the entire process and thought things were looking great & far meeting my expectations. Not to Bart. After witnessing Bart's level of knowledge & craft, I asked him if he could add another TV & wall mount installation to a bedroom on the second floor of the house. He immediately jumped into action and the results were simply phenomenal again. This business approach, straight up honesty and professionalism is a rare find these days. A business that value and put customers first??? What a concept!!! I couldn't believe the attention to details and I know how that concept works effectively after 23+ years in the military. If you are looking for honesty, integrity, professionalism & knowledge in a business, then you need to look no further than this business. They value customers and their experience. The pricing is very reasonable compared to similar businesses and products of this kind. Call them, you won't be disappointed. Great job guys!! I'll be back for more jobs soon.

I had a pretty specific job request for them (needed surround speakers added to my existing system,…read moreas well as moving my cable modem to the other side of my living room so it was closer to my streaming device), and they took care of everything I needed without trying to upsell or push anything on me. Bart came out the day after my request and gave me an estimate, and they were back out to do the job three days later. They were also able to schedule and coordinate via text as well as calls, which was very helpful for me as I was doing most of my interaction with them while I was at work. The guys were complete professionals, clearly well-versed in everything home theater-related, and very friendly. They were in and out in an hour and a half, and everything looks/sounds incredible! Just a great crew overall - I will be using Carolina Custom Mounts for anything else I might need in the future, without hesitation. I can't recommend them enough!

As life starts to show signs of normalization, I found the need to go though my closet. Soon…read morerealized 80% of my clothes didn't fit. Reached out to Suzanne and we began the process. Suzanne offers the whole package, her attention to detail and vision is incredible. As a man, I wanted to be able to walk into the closet and have a few pieces that could go together and get going. I'm set for the summer and looking forward to get with Suzanne this fall and winter. David M.

In the last 6 years, I've had two children which has completely changed my body. I've tried…read moredesperately to buy clothes that fit my new shape and make me feel good, but every time, I fail miserably. Three hours with Suzanne completely changed that. I now have 10 or so items I feel amazing in and that I want to wear during the day and out on date nights, and I even feel like I have a better sense of what works on my new shape. Suzanne is sweet, encouraging, and her ability to stroll through any store in the mall and find the one piece that fits me like a glove is awe-inspiring. I can't wait to go see her again in the Fall or Winter to help me get a handle on what I'll need then. In the meantime, I can't recommend her enough!

Great duo there. the staff is friendly, prompt and willing to go above and beyond to make sure they…read moregive the correct information to the customer. they value the customer needs and want. I look forward to returning back.