1-Star Review After…read more15 years with Verizon, I called in July to see if they valued keeping my business. My bill was nearly $200/month, and all they offered me was a $10 discount. When I mentioned Xfinity's offer, Verizon had no interest in matching it. So, I switched to Xfinity, where I already have internet and security. For comparison, Xfinity gave me: * $25 per line for 12 months (2 phones, unlimited service) * $100 gift card per line (2 lines transferred) * After the first year, my total is just $65/month for 2 phones * A free Apple Watch included * I own my equipment, so no hidden costs Verizon made the port-out process a nightmare -- three days back and forth between carriers. I requested all services disconnected, including my Apple Watch, yet Verizon failed to do so. Two months later (September), instead of a final bill, I received a threatening letter demanding $250. To this day, I have not received a proper itemized final bill. Even worse, when I called the number on that letter, their system did not recognize the account number or the phone number listed. Impossible to reach a person. The only way I finally got through was by calling in as if I were a brand-new customer. To top it off, Verizon suddenly began charging me for a Disney Bundle from a phone upgrade 3 years ago -- something I never asked for, never used, and didn't even know I had. And here's the kicker: Verizon now claims I "never disconnected" service, only ported my numbers. They locked me out of my account, left my Apple Watch line still charging, and yet shut down the online portal where I could even view or pay anything. In short: * Verizon wouldn't fight to keep a loyal 15-year customer. * They billed me after disconnection. * They charged me for "free" services from years ago. * They failed to disconnect lines I specifically requested. * They blocked my account access while still billing me. * They replaced an itemized bill with a threat letter that leads nowhere. * They make it impossible to reach support unless you pretend to be a new customer. Buyer beware: Especially after you leave, you MUST double-check your Verizon account. They make it impossible to get through -- their threat letters only list closed account info that doesn't work when you call. Verizon will say you "only ported numbers," not disconnected service, then lock you out of your account while still charging for leftover lines. Loyalty means nothing here. Meanwhile, Xfinity gave me better pricing, better perks, a free watch, and no hassle.

Having to stop in for some customer service that I wasn't anticipating, I was greeted with a wait,…read moreas an immigrant family had some complex issues. Setting the wait aside, I received helpful service that resolved my issue without a lot of extraneous discussion. Various other groups came before and after me with complex issues and got the human touch needed for a solution, so I'd say this is probably a decent location to come to if you need some actual help.

Walked in at 5:30pm on Monday at Verizon Wireless in North Charleston and was seen right away…read more Upgrading iPhone 15 to iPhone 17 Pro today. My sales associate Kenya was very helpful and found a 512 GB Blue 17 Pro for me. Everything went very smoothly! Easy 5 Stars !!

Pre-ordered new phone they wanted 30.00 to transfer my data to new phone. Made the decision to…read moretransfer it myself while in store. Glad I did because not all my data transferred over. They had to get on the phone with tech services to get my phone number to transferred over. The customer service had some odor issue (halitosis). Then when she was working on my new phone she dragged it across the counter instead of picking it up. Nothing like having scratches on a new phone that I just unboxed. I asked her not to do that and I got a mean stare. I got frustrated at the way customer service treated customers. I was at the store for almost 3 hours just to get a new phone. Another lady was there before me and she was having issues also with customer service. Over heard her say it had been 5 days and her cell issues had not been resolved. Second guessing my choice to stay with Verizon instead of moving to a new cell phone service.

Second bad experience I've had at this location. Guy with the long dreads is absolutely rude…read more Didn't want to help, didn't want look at my phone that was having issues, he just kept talking over me! I will be looking into switching services. I'm not sure if they have a new manager or what's going on, but someone needs to pay attention to this store.

Guy messed up my whole bill buying a phone, don't go here cause they're gonna mess up your future…read morephone bills.. very frustrating, never had this problem buying my phone from Best Buy but verizon doesn't let you do that anymore.

Bonnie is nice but the male manager is beyond rude. I would definitely not visit this location…read more They were also rude to an elderly man while I was waiting. Do better. If you want to me in customer service, you have to be respectful to customers. Not a hard concept.

Brown, the manager verified my sons trade in was going to apply as he'd thought it would and walked…read moreus through the billing as we turned in an old phone. The experience was great from start to finish and Breton had us out of there in less than 10 minutes. Highly recommend d these folks and Breon is an All-Star.

Verizon Wireless moved from its cramped storefront in the Mount Pleasant Town Center, to a large,…read morespacious location on Johnny Dodds, just up the road, next to Ethan Allen. (If you find yourself at the IOP Connector, you went too far.) A team member checked me in as soon as we walked in the door. The new facility was bright, spacious and designed for customers' ease of movement among product categories and each manufacturer's models within a product line. Within 5 minutes, Katie approached us and wrote a written assessed my iphone5 to assure its 'good' condition. And, with this piece of paper, I qualified to trade-in my 2 year old iPhone 5 and take advantage of the iphone 6 promotion ... purchase an iphone 6, priced at $199 with a 2 yr contract and receive a rebate of $199. It seemed straight forward ... my out-of-pocket cost would be $0.00 (plus the standard upgrade and associated taxes and fees), You're right ... It was too good to be true.... I was approaching s perfect storm: 1) the promotion ends September 30 2) the rebate was actually in the form of a Verizon gift card 3) the new iPhones were sold out ... a phone, ordered today, would not arrive until Halloween .... making it logistically impossible to complete an in-store trade by Sept 30 in the manner I intended (which was to put the purchase on my Verizon account then immediately apply the rebate to the account to defray the cost). Katie further explained that since the phone would be s back order: 1) the entire purchase would have to go on a credit card (not my Verizon account). 2) I would receive another package from with mailing instructions for returning the old phone to Verizon. 3) Verizon would mail out the rebate card after the package was received and processed at the trade-in center. 4) Then, with card in hand, I could stop in at the Verizon store and apply the card amount to a current Verizon bill. Bottom line, the total amount for a phone purchased today would show up on my Visa bill in November and it probably would be January before I received and applied the rebate card from this September promotion to my Verizon account. Katie was poised, courteous and professional; her approach and manner did not falter after my husband decided he would wait to upgrade his iphone 5 when the iphone 7 is released next Fall. We 'did not shoot the messenger' and Katie did get my sale. Since I was not leaving the store with my new phone, today, i actually purchased and back ordered the iPhone 6s for an additional $100. As for my husband, all he could do was lol.

The staff here are not honest. Two times ago they told me I didn't have to trade my phone for the…read morenew phone deal and after I did it Verizon started charging me because we were supposed to do the trade-in. just now I went there because I was emailed an offer that I was interested in taking. When I got there they acted like the offer didn't exist even though they reviewed the email and couldn't refute anything it said. when I asked to speak to the manager to try and resolve the issue, I was lied to and told that they do not have a manager.

Awesome service and always helpful. I have been here many times over the years and they always make…read moreme feel comfortable and at ease!

Donte was super helpful with fixing mistakes on my verizon account while getting me the best deal…read moreon a new phone and even helped lower my overall phone bill cost. Thank you!

This Verizon Store on Dorchester Road is in a great location. This store is very clean. Today…read moreBrittany was our sales associate. Brittany was very thorough to look through all the promotions to get the best deal. Thank you Brittany!! Easy 5 Stars !!

After going to the Verizon at Tanger and them being out of iPhone 13 minis, I was going to lunch in…read moreWest Ashley and stopped at the Verizon corporate store. There was a ton of people sitting around and a guy told me they were all waiting and the wait was over an hour. Not for me Jack! I turned around and walked right out. After a few hours passed I remembered there was this Verizon location right up D Road. Duh Rebecca!!!! I walked in and there were three employees and one customer. Perfect ratio! I can't remember his name, let's say Kyle. Kyle was very knowledgeable and able to go right to the back and get me an iPhone 13 mini, case and screen protector. He had forgotten to do the reimbursement for sending my perfectly good iPhone 8 to be refurbished, so I told him not to bother I'd just keep it. I had been there for an hour already and there was NCAA basketball games being missed. PRO TIP - before leaving the store with a new phone make sure you can make and receive text and make and receive phone calls. I asked him to call my phone and nothing happened. He then said it was bc of the 5G SIM card in the new phone and took my SIM card out of my phone I came in with to get the new one to work. Weird. But I was then glad my phone wasn't being shipped off to TX without being able to make and receive calls on my new phone!! All in all an easy experience and I'm happy with the great new camera on the phone. Can't you tell the difference in my food pics?!?!?!

Came in the evening of Dec 23rd 2025 and was helped by a new rep named Brandon who was in training,…read morealong with his trainer James (who is basically a phone wizard). Both of them were patient, knowledgeable, and each took the time to explain everything clearly to me during my eSIM activation after a trip I had taken where my previous SIM card failed. James did a great job coaching without taking over, and Brandon handled things confidently as well. Hands down one of the best in-store Verizon experiences I've had. I've grown so accustomed to being pressure sold phones at typical phone stores in the past, but not here. These guys actually helped me to save money on my bill each month! This isn't your typical lazy/scammy phone store, hence the outstanding reviews in comparison to others in the area. Huge credit to both reps that helped me out.

James was extraordinarily helpful. We had multiple phones to…read moreturn in, upgrade, with some complications, etc. James was patient and very friendly. He made the process efficient and made sure we were able to take advantage of every deal and discount Available to us. We are very happy customers!

Rigamaroles, I went thinking it would be beneficial but I see nothing has changed with this…read moreprovider. The price of a 17 is the same everywhere so maybe they don't need a new customer so let's just stay the way we are. No desire to help and gain a new customer, maybe it was a long day so why not take a part time job Au revoir verizon, will stay with my current provider

Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another…read moreemployee. Everyone else is super nice and helpful!

Made an online appointment through their site for an iphone screen replacement for last Friday…read moremorning at 10:30. I received a text back confirming that they "had the screen" and quoted the price. When I arrived and verified with "Nate" that I was there for the scheduled appointment, I was told that "oh no, the techs don't get in UNTIL 11:30 to do the repair". I'm sorry, what?? What type of business schedules a repair for an hour before their employee arrives. Needless to say I was not waiting around for a solid hour and then likely another hour for the tech to actually show up for his job and do the repair. Additionally, Nate didn't really see the problem with this at all and barely apologized.

Reasonably priced and quick-working. The hdmi port in my ps5 broke and they repaired it and had it…read moreback to me in 5 hours. Thanks for the help