Walked in at 5:30pm on Monday at Verizon Wireless in North Charleston and was seen right away…read more Upgrading iPhone 15 to iPhone 17 Pro today. My sales associate Kenya was very helpful and found a 512 GB Blue 17 Pro for me. Everything went very smoothly! Easy 5 Stars !!

They were very busy on the date of my visitation. Came to exchange phones for a deal they promoted…read more The level of care and expert knowledge was spot on. I was assisted and helped to understand what was available for me. I given choices/options that met my needs. I even had a pleasant conversation. Every need I had was met and I left satisfied. Thank you.

I called Verizon to switch to FIOS. I was VERY LUCKY to get connected to a wonderful young woman…read more... Corinne....a former New Yorker, now at the South Carolina office. Let me say this: she was AMAZING!!! I had just gotten off the phone with my current provider: ALTICE. [ Now, let me say this: I had been with Cablevision of NJ when cable was brand new. Then it became Optimum. Still no complaints. The price kept edging up higher and higher, but the customer service was nonpareil.... just tops! Then... along came ALTICE! I had to jump through hoops to switch over from Optimum to Altice (which was advertised as something "magical"). Believe me.... pixelation and freezing, no rewind, no instructions... those were bad enough; but then.... I got my bill!!! My monthly bill jumped an additonal $45 because I had switched to Alice! PLUS a CHARGE for installation (THAT was another fiasco!).] Now, feeling betrayed by a company I had been with for 40+years, I phoned FIOS. Lucky me! I got Corinne! Charming... gracious... she listened to my mini-tirade regarding Optimum. She asked me exactly why I was unhappy with Altice. What makes you feel better than another person willing to hear your complaints? And offer to help you find a better deal? Less money. More options. More features. But best of all, Corinne didn't press me... or rush me. We chatted. She wanted to know what I actually needed. What I actually wanted. Aha! The customer service that Optimum used to offer before Altice bought them out! Remember that old saying: "the customer is always right"? It means that how a company treats its customers makes the difference between keeping a customeAand losing one. Altice is clueless. My first call to ask about the $45 rise in my bill was taken by a "menu voice" which informed me that the price I saw was the right price, and the ONLY price that the service people would see, so... it disconnected me!! Yeah... REALLY! REALLY??? Pull that kind of stunt on a New Yorker???? Yeah..sure...like I'm going to accept that silliness!!??!! But LUCKY ME!! When I got Corinne she was just what I needed. If any of you are LUCKY ENOUGH to get Miss Corinne, well....HOORAY FOR YOU! She's not only professional, she's also sweet .... charming....HUMAN!!! Not to mention a joy to talk to!!! After spending all those years (40+) with Otimum/Cablevision/Cablevision of NJ.... I was jumping ship... trying something different.... and finding an amazoningly enjoyable person to help me You made an important decision EASY! MY MANY THANKS TO YOU, MY DEAR!

Guy messed up my whole bill buying a phone, don't go here cause they're gonna mess up your future…read morephone bills.. very frustrating, never had this problem buying my phone from Best Buy but verizon doesn't let you do that anymore.

Brown, the manager verified my sons trade in was going to apply as he'd thought it would and walked…read moreus through the billing as we turned in an old phone. The experience was great from start to finish and Breton had us out of there in less than 10 minutes. Highly recommend d these folks and Breon is an All-Star.

Bonnie is nice but the male manager is beyond rude. I would definitely not visit this location…read more They were also rude to an elderly man while I was waiting. Do better. If you want to me in customer service, you have to be respectful to customers. Not a hard concept.

I worked with Jonathan at this Verizon store and it was the easiest and best experience I have ever…read morehad when doing things to my phone line. I had a few lines and was trying to get a new phone for my daughter, so pretty complex, and he was able to navigate with patience and ease. He is such a pleasant person and even stayed late one night so that we could get everything figured out. His follow-through the next day was amazing and concise. He goes above and beyond to help clients. I will for sure be going back to him for any of our future needs. Thank you, Jonathan, for your time and patience.

I needed changes to two cell phones and Austin was extremely helpful and knowledgeable. His…read morecustomer service was awesome! He works at the Verizon store near the entrance of Creekside subdivision.

Awesome service and always helpful. I have been here many times over the years and they always make…read moreme feel comfortable and at ease!

Donte was super helpful with fixing mistakes on my verizon account while getting me the best deal…read moreon a new phone and even helped lower my overall phone bill cost. Thank you!

This Verizon Store on Dorchester Road is in a great location. This store is very clean. Today…read moreBrittany was our sales associate. Brittany was very thorough to look through all the promotions to get the best deal. Thank you Brittany!! Easy 5 Stars !!

After going to the Verizon at Tanger and them being out of iPhone 13 minis, I was going to lunch in…read moreWest Ashley and stopped at the Verizon corporate store. There was a ton of people sitting around and a guy told me they were all waiting and the wait was over an hour. Not for me Jack! I turned around and walked right out. After a few hours passed I remembered there was this Verizon location right up D Road. Duh Rebecca!!!! I walked in and there were three employees and one customer. Perfect ratio! I can't remember his name, let's say Kyle. Kyle was very knowledgeable and able to go right to the back and get me an iPhone 13 mini, case and screen protector. He had forgotten to do the reimbursement for sending my perfectly good iPhone 8 to be refurbished, so I told him not to bother I'd just keep it. I had been there for an hour already and there was NCAA basketball games being missed. PRO TIP - before leaving the store with a new phone make sure you can make and receive text and make and receive phone calls. I asked him to call my phone and nothing happened. He then said it was bc of the 5G SIM card in the new phone and took my SIM card out of my phone I came in with to get the new one to work. Weird. But I was then glad my phone wasn't being shipped off to TX without being able to make and receive calls on my new phone!! All in all an easy experience and I'm happy with the great new camera on the phone. Can't you tell the difference in my food pics?!?!?!

Came in the evening of Dec 23rd 2025 and was helped by a new rep named Brandon who was in training,…read morealong with his trainer James (who is basically a phone wizard). Both of them were patient, knowledgeable, and each took the time to explain everything clearly to me during my eSIM activation after a trip I had taken where my previous SIM card failed. James did a great job coaching without taking over, and Brandon handled things confidently as well. Hands down one of the best in-store Verizon experiences I've had. I've grown so accustomed to being pressure sold phones at typical phone stores in the past, but not here. These guys actually helped me to save money on my bill each month! This isn't your typical lazy/scammy phone store, hence the outstanding reviews in comparison to others in the area. Huge credit to both reps that helped me out.

James was extraordinarily helpful. We had multiple phones to…read moreturn in, upgrade, with some complications, etc. James was patient and very friendly. He made the process efficient and made sure we were able to take advantage of every deal and discount Available to us. We are very happy customers!

Rigamaroles, I went thinking it would be beneficial but I see nothing has changed with this…read moreprovider. The price of a 17 is the same everywhere so maybe they don't need a new customer so let's just stay the way we are. No desire to help and gain a new customer, maybe it was a long day so why not take a part time job Au revoir verizon, will stay with my current provider

Huge dude at the front has a horrible ego problem. Poor guy doesn't realize he's just another…read moreemployee. Everyone else is super nice and helpful!