They were so helpful and kind! I had to make some changes to my plan because my mother passed away…read more The store manager and another employee both expressed their condolences and helped me with the account. They made the process smooth.

This is the worst att store I have ever been to. It used to be amazing! I am disgusted with the way…read moremy family and I have been treated. To be treated with such racism, unwillingness to help, and to be accused of being disrespectful by the "manager" (who lied! He's not even the manager!) is appalling! I will NEVER buy another product or get another service through att because of Justin and the other girl who had an attitude the entire time. I was not believed and not helped. Instead of fixing issues, they created more. Don't come to this store!!!

Came in and got expert advice and patience from Chelsey and took the leap to the 12.9 iPad Pro. She…read moreheld the keyboard cover for me while we waited for the device to arrive. Came into tonight rolling in hot at closing time and got nothing but warm and friendly expert service from Amanda and Nate. Great experience. Attention - when calling the store the phone rings all day long and no answer so that needs to be fixed. I made the drive not knowing if my device was in and got lucky but being able to confirm in advance would have been preferable. Great folks here!

I came in to help with trading my phone. Jason was very nice and extremely helpful. I was in and…read moreout within 20 minutes. Thank you for your service Jason!

She never got off the chair! Tried asking questions and it was like she was doing me a favor by…read moretelling me anything. The other person never got off her phone the entire time that I was in the store. With that kind of service and attitude no wonder there was no one else in the store. The both of them seemed very bored with their jobs.

The AT&T Store at Centre Pointe in North Charleston is a great resource for all your phone and…read moremobile needs. They have excellent customer service here and I have received great help and guidance every time I have been here. I have been happy with all of the purchases that I have made from here over the years.

I went into this AT&T location today, and was perplexed by the lack of effort to sell me a…read morephone/accessories. I noticed the employee sitting in the window before going in. He sat there watching a tablet for at least 15-20 minutes. I know this because my toddler was finishing up an on-the-go meal in the car, before going into the store. The greeting was fine, I asked if they had the phone I wanted in stock. He said he needed to open his inventory that just came in and that it would take about 10-15 minutes. (Maybe that should have been done instead of sitting there.. but whatever) I made small talk as he went through boxes on the floor. Long review short, they didn't have the color I wanted, then when I settled on the color, they didn't have the storage size. He never asked for my account information (that's standard at most stores) nor offered other phone models that I said I was considering. Overall it was really awkward, and felt like he didn't want me to buy anything. Upon leaving, I saw him settle back into his former position on the stool and continue watching his tablet. I ended up going to the AT&T store on HWY 52 and they were fantastic, start to finish. I left there with a new phone and all the accessories!

They practice bait and switch business practice and if you have any issue with that don't expect…read moreany help or they will call police

This Verizon Store on Dorchester Road is in a great location. This store is very clean. Today…read moreBrittany was our sales associate. Brittany was very thorough to look through all the promotions to get the best deal. Thank you Brittany!! Easy 5 Stars !!

After going to the Verizon at Tanger and them being out of iPhone 13 minis, I was going to lunch in…read moreWest Ashley and stopped at the Verizon corporate store. There was a ton of people sitting around and a guy told me they were all waiting and the wait was over an hour. Not for me Jack! I turned around and walked right out. After a few hours passed I remembered there was this Verizon location right up D Road. Duh Rebecca!!!! I walked in and there were three employees and one customer. Perfect ratio! I can't remember his name, let's say Kyle. Kyle was very knowledgeable and able to go right to the back and get me an iPhone 13 mini, case and screen protector. He had forgotten to do the reimbursement for sending my perfectly good iPhone 8 to be refurbished, so I told him not to bother I'd just keep it. I had been there for an hour already and there was NCAA basketball games being missed. PRO TIP - before leaving the store with a new phone make sure you can make and receive text and make and receive phone calls. I asked him to call my phone and nothing happened. He then said it was bc of the 5G SIM card in the new phone and took my SIM card out of my phone I came in with to get the new one to work. Weird. But I was then glad my phone wasn't being shipped off to TX without being able to make and receive calls on my new phone!! All in all an easy experience and I'm happy with the great new camera on the phone. Can't you tell the difference in my food pics?!?!?!

Metro by T-Mobile on Old Trolley Road in Summerville is a great place to get cell phones and mobile…read moreservice for a good value. The staff here is very helpful and knowledgeable at getting you set up with everything that you need quickly and effectively. Good experience shopping here.

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Located in a safe part of town with an easy to access store, Tmobile cellular can satisfy most of…read moreyour communication needs. Walking in, the place is extremely clean and not too busy, which means the wait time isn't too bad. As for the devices, it's like any other phone store, tons of devices from many different manufactures, accessories but this store doesn't do device repairs. As far as the sales staff, they're pretty knowledgeable and they smile when helping. I find that trait refreshing considering some can get irritable when there's a ton of people waiting. I was able to upgrade my device within a reasonable amount of time, no chit-chat needed for my account or which phone I wanted or if they had it in stock. Admittedly I researched it online before walking in. Tyler knew my name b/c I called about a preorder. When I got there he flew through the process and had me in and out within 20 minutes. The only thing that irritated me, being a corporate thing, is I wanted them to setup my phone and let me walk about. Company policy is the customer stays in the store during the transfer. So I can't blame them but as a FORMER TMOBILE EMPLOYEE I will blame corporate, damn the legal ramifications. I give this store credit for being on top of their game, being a top notch cell phone store. It's in a great, the store is extremely clean and the staff are friendly and know their products and computer system. If you're on Tmobile or wanting to switch and in the area, I highly suggest stopping by. They're employees or sales staff are more than willing to help all while having a positive attitude.

Terrible staff!! They have you wait forever when they have more staff than customers..once they…read morehave your business their customer service goes to a 0/10! Once my phones are paid for I will be closing my account of more than 20 years!!!

Walked in at 5:30pm on Monday at Verizon Wireless in North Charleston and was seen right away…read more Upgrading iPhone 15 to iPhone 17 Pro today. My sales associate Kenya was very helpful and found a 512 GB Blue 17 Pro for me. Everything went very smoothly! Easy 5 Stars !!

Pre-ordered new phone they wanted 30.00 to transfer my data to new phone. Made the decision to…read moretransfer it myself while in store. Glad I did because not all my data transferred over. They had to get on the phone with tech services to get my phone number to transferred over. The customer service had some odor issue (halitosis). Then when she was working on my new phone she dragged it across the counter instead of picking it up. Nothing like having scratches on a new phone that I just unboxed. I asked her not to do that and I got a mean stare. I got frustrated at the way customer service treated customers. I was at the store for almost 3 hours just to get a new phone. Another lady was there before me and she was having issues also with customer service. Over heard her say it had been 5 days and her cell issues had not been resolved. Second guessing my choice to stay with Verizon instead of moving to a new cell phone service.

Metro by T-Mobile on Ashley Phosphate Road in North Charleston is a great place to get a cell phone…read moreat a good value. The staff here is very knowledgeable and friendly and will have you activated and your way in a short amount of time. I have had a good experience shopping here.

Went in tmobile, worked with Cory ,had me in and out the door 29min ,thanks so much for good…read moreservice and well knowledge. I enjoyed my experience

Located in a safe part of town in a strip mall, this Tmobile store is very clean with all the…read moreupdated phones and accessories. Although the place looks sparce, in that I would think they would have more to sell? Anyways just an observation. That said I would carefully consider using this store as I had two small but relatively bad experiences. First, I had the lens cap on both of my cameras come off and the fold won't unfold all the way. Finally the screen has dead spots. I called customer care and reported my issue. Since I have TEP - Total Equipment Protection (read the TOTAL part again) the contract I signed was no questions asked replacement. Customer care said they'd ship my device to the store and I could pick it up. That night 1 hour before they closed, I called the store to see what I needed to do. She wasn't exactly happy I was calling. Then informed me "well you can't bring it in now, we're closing in an hour." I couldn't even get the sentence out before she was making it clear that they couldn't do it now. After she released her hot air, I said they have to ship it first. Then she was happy, b/c I guess it meant I wouldn't be coming in on her shift in the future. When my phone finally arrived I dropped by to pick it up. The two people were helping one customer. What I mean is one person was helping a customer and the other was leaning on the counter. After they finally addressed me I said, "You guys have a phone for me to pick up and trade in." The guy looked pissed and said he can't do that. I showed him the text that proved the point. He wasn't happy. Then he inspected the phone and said it looked dropped, I said, that's not the issue! Anyways the whole attitude at the store, Tmobiles lying of swapping devices that I pay for each month to protect me from and the total Tmobile mentality sucked. I'm not going to tell anyone what carrier to use, but I'm switching with the Fold 8 comes out. Next, I will never EVER step foot in that store again. I used to be in retail ages ago and there's something to be said about quality customer service.