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    Metro by T-Mobile

    3.0 (1 review)
    Open 10:00 am - 8:00 pm

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    2 years ago

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    T-Mobile

    T-Mobile

    2.6
    (18 reviews)
    $$$

    unexpectedly my home Internet stopped working this morning and I had to call T-Mobile Customer Care…read moreand they said they would call me back within an hour I went into the store at 67th and Union Hills helped by a very thoughtful lady who was able to take care of get me a warranty exchange and be able to get me in and out with under an hour and she shout out to her !

    I visited this location on Saturday and was initially impressed. I was helped by Michael, who was…read moreprofessional, personable, and great at holding a conversation while upgrading two of my phones. However, the experience soured completely once I got home. During the process, Michael insisted I qualified for two "free" screen protectors and two "free" cases. Having worked for T-Mobile in the past, I know "free" is rarely a reality in-store, so I specifically asked him to confirm multiple times if these were actually free. He looked me in the eye and said yes. When I logged into my account later, I found that I am being financed for every single "free" accessory I walked out with. Being misled just so a rep can hit their sales bucket is unacceptable. To make matters worse, I called and spoke to the Team Lead, Liliana, who was completely dismissive. Her only solution was for me to drive back to the store to return them, showing zero accountability for the fact that her rep lied to a customer. I don't live near this location; I was there specifically to buy phones, not to be finessed. Bottom line: Michael is friendly, but do not take him at his word. Check your EIP agreement before you sign anything at this location.

    T-Mobile Experience Store

    T-Mobile Experience Store

    3.2
    (43 reviews)
    $$$$

    I first went to a T-Mobile at a different location with issues with my 90 yr old mother's phone…read more Without looking at it to see if there was anything that could be done they said they couldn't help. Next we made an appointment with the Apple Store. Let me just say they're not geniuses there. So then we came to this location and spoke with a young lady named Cheyenne(sp). She went out of her way to help us. She explained and worked with us so my mom could use her iPhone. I wrote a review for the Apple Store and said that they should hire this young lady. She's intelligent, empathetic and helpful. Had great experiences at this location. First got help from a young lady named Cheyenne who helped my 90 yr old mother with her phone that an Apple genius couldn't help with. Today 03/04/2026 we went there again since we had such a great experience previously. Today we were helped by two young people. The second person by the name of Genesis. She was extremely helpful and friendly. She made our experience seamless. Anytime we need anything we need with T-Mobile we will definitely come to this location.

    They were blaring music when I walked in and not paying attention to the customers one of the floor…read moreworkers was pretending to be busy while I stood there and waited for service. Finally, somebody approached me, asked if they could help me and then put me on a waiting list when She could've clearly helped out so I left. there's other locations that do better and I know this location can do better.

    Metro by T-Mobile - mobilephones - Updated August 2026

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