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    Metro by T-Mobile

    1.0 (3 reviews)
    Closed 10:00 am - 7:00 pm

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    4 years ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    2.6
    (5 reviews)

    The employee all need to be fired they don't know what they are doing at all I asked why my phone…read morewasn't working the guy working there Malik was extremely unprofessional his answer was that it didn't happened happen to me before so I don't know ? HUH These are the people representing T-Mobile ??? That's absolutely mind boggling

    I had Boostmobile and an S8. I wanted to switch to another provider and upgrade my phone. This was…read morea two day process because they did not have the S20 FE in stock. So this review explores both experiences. Day 1: The Introduction of Tmobile service plans, learning how the phone trade ins work, phone payments coverage over the 24 months, credit check, etc. Things to Note: * Switching service providers and phones is like purchasing a car. The process was hella complex and long. * Come with time on your hands. * I went from paying $50/month with boost to $91/month with Tmobile. If I didnt get an upgraded phone, my service bill would be $70/month (auto pay). I think the $20 increase in service cost was worth it. Pros: * I worked with a young lady named Lauren. She was A+ with me. She was very knowledgeable about the Tmobile process, products, and services. I asked a million questions and she patiently answered them even if that meant providing clarity on what she just said. If she didnt guide me though the process, I would have quit. That's a promise. * At one point, Lauren quoted me a total cost that was way past what I wanted to pay. She was not deterred. She made a recommendation that worked out to lower my monthly cost by $12/month. I appreciate that. * Since they didnt have the S20 in stock, they put the Tmobile sim card in my S8 (and removed the Boostmobile sim). That evening, I experienced a major difference in service. My group texts worked, I was able to be on a call and surf the internet at the same time, etc. I know...things that should be simple. Cons: * It was a long process. There are so many "if this than thats." You have to listen to every word spoken because if you miss something you will miss the fine print. Day 2: My phone was delivered to me in two days as promised. Although the phone was not activated, I was able to transfer my contacts, calendars, text messages, etc. using Samsung Switch. That was empowering. After I set up the new phone, I took it to Tmobile for activation. It took less than 3 minutes for the representative to switch things over. Swift and to the point. Overall, I am delighted with my switch to Tmobile. My phone experience to 100 times better.

    GTB - Global Telecom

    GTB - Global Telecom

    1.0
    (2 reviews)

    The crooks of telephone service. They will bury you in…read morepapers with the Sign Here and here, and here! I emphatically stated I will not sign a long term contract after just getting out of the previous telephone company. But so many pages and not enough days to read everything they will slip the long term contract by with your signature. That is only the first problem with these "slimeballs". They never hooked up the second office number to roll over to the main office lines. How much business or just calls never came in??? The price quote was also a big lie. I called month after month about the billing and was just brushed off as it was a partial month or it was a combined period. These guys make the Gold family of "Hardcore Pawn" look like Saints

    Global Telecom Brokers, aka GTB out of Owings Mills, and its attorney Barton J Sidle make their…read moreliving by signing long-term contracts, providing less-than acceptable services and then suing their clients when they cancel the services. As of October 2013, they have filed over 330 law suits against their clients, according to the Maryland District Court record alone. Please look up their name under "Maryland Judiciary Case Search" and you will see what I mean. In our case, we signed a contract to provide 1.5 Mbps Internet speed along with telephone services. The actual speed we were getting was between 0.08 and 0.1 Mbps at all times no matter what time of day you tested it. As for the service itself, they promise you 99.99% up time, we were getting service interruptions between internet and phone service almost on a daily basis. Every time we called, they tell us that they have "opened a ticket", whatever that means, and they will fix the problem, no one ever calls or follows up with us and the service come back hours later and sometime 2 or 3 days later. Imagine running a business under these conditions. I do not recommend Global Telecom Brokers not even to my worst enemy. Service is useless, very expensive, it comes with a ton of promises and I guarantee you none will be delivered. They have a tendency of doing everything verbally (by telephone) rather than reply to emails, and now I know why, so nothing is in writing when they go to court. Avoid Global Telecom Brokers at all cost because they are a scam. I can't wait for Maryland to shut them down for their illegal activities.

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.4
    (19 reviews)

    Sunday, July 17, 2022: My wife and I had a great experience at the Xfinity office in Owings Mills…read more We traveled to the Comcast Xfinity office in Owings Mills - 10132 Reisterstown Rd #20, Owings Mills, MD 21117 on Sunday, July 16, 2022. The Xfinity store had really convenient office hours on a Sunday, from 12:00 p.m. to 5 p.m. Our TV Box got fried when we lost power at the house during a severe thunderstorm that passed through the area on Tuesday, July 12, 2022. We went to the Xfinity office in Owings Mills to swap the box out for a new one. We were in and out of the store in minutes. The store is very stylish, spacious, open, clean, well-lit, and upscale appointed. A really friendly hostess greeted us as we entered the store. The store was not crowded, but there were a number of customers there. Yet we were seen by a customer service person very quickly. Our customer service person's name is Dante White. He was very helpful, knowledgeable, and friendly. He did not rush us. He acted as if he had all the time on the world to chat with us, yet in minutes he handed us a red bag with an upgraded TV Box. He walked us through the installation and activation process, and we were on our way quickly. It was a great experience. We had located the store on the internet. It had a phone number listed with the information on the store - (800) 266-2278. Do not waste your time calling that number. It goes to a central call center, and it is not efficient use of your time. Several years ago, we were really sad when the Comcast store in Westminster closed. The folks in the Westminster store were very friendly and helpful. The store was located in a central location in the county and served customers in Carroll County really well. Our customer service representative reported that he sees lots of folks from Westminster. The store in Owings Mills is only about 20-minutes from Westminster in a large shopping complex located next to Owings Mills Boulevard where Maryland Cup was once located. The drive was easy and effortless. The store is located very near - next to Wegman's - and a Cava, where we picked up our dinner after we visited the Xfinity store. After years of having Comcast internet and TV service, I hope to never-ever have to call the Xfinity customer service line again - after too many horrible user experiences. However, if I ever have a need for customer service from Xfinity in the future, I will look forward to visiting the Owings Mills store. Give it try - you will not regret it.

    I am writing to formally express my dissatisfaction with the customer service i received from…read moreRaymond, the store manager at the location in Owings mills. I visited the seeking assistance with my account and spent approximately one hour attempting to resolve my issue. During that time raymond, repeatedly redirected me to several employees who were unable to assist me. He then contradicted the virtual assistant stating " that he didn't know what he was saying" which only added to the confusion and lack of resolution. Thought out our interaction, Raymond repeatedly emphasized that he had worked for the company the company for 20yrs. However, despite his claimed experience, he did not provide any meaningful assistance or take ownership of resolving my concerns. Instead, after hours of being passed between employees, I was ultimately told to contact customer service by phone. What was most concerning was raymond's demeanor. I found him to be rude, aggressive and condescending. Rather than treating me with professionalism and respect, he spoke to me in a manner that felt dismissive and belittling. As a customer, I left the store feeling embarrassed, distressed, and uncertain about how to proceed with my issue. I believe customers should be treated with courtesy, respect and a genuine effort to resolve their concerns. My experience at this location fell far below those expectations. I respectfully request that this matter be reviewed and that appropriate action be taken to address both the customer service concerns and the conduct displayed during my visit. sincerely, Unhappy Customer!

    Metro by T-Mobile - mobilephones - Updated June 2026

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